How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
01What it is
The Level 2 Diploma in Business Administration is an occupational qualification. It allows candidates to develop skills in areas such as meeting visitors, understanding employer organisations, delivering customer service, and exploring social media within a business environment.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Administer finance Real unit · iCan Qualifications Limited
This unit covers key financial concepts such as budgeting, expenditure, and income, emphasising the importance of financial management in administrative roles. You'll learn to administer finance accurately and comply with legal and organisational requirements.
What you'll be able to do
- Understand the key financial concepts relevant to administrative roles.
- Understand the importance of financial accuracy and compliance in an organisation.
- Accurately process financial documents and records.
- Maintain financial records in accordance with organisational procedures.
Administer human resource records Real unit · iCan Qualifications Limited
This unit covers the legal requirements and confidentiality considerations in administering human resource records. You'll learn to manage HR information accurately and in compliance with data protection legislation.
What you'll be able to do
- Understand the legal requirements for the administration of human resource (HR) records
- Understand the importance of maintaining confidentiality and data protection when handling HR information
- Accurately record and update HR information in accordance with organisational procedures
- Store and retrieve HR records securely and efficiently
Administer parking dispensations Real unit · iCan Qualifications Limited
You'll gain knowledge of legislation, policies, and procedures related to parking dispensations. They will be able to process applications and issue dispensations accurately, adhering to relevant regulations and organisational guidelines.
What you'll be able to do
- Understand the legislation, policies and procedures relating to the administration of parking dispensations.
- Accurately process applications for parking dispensations, adhering to relevant regulations.
- Verify the information provided in applications for parking dispensations.
- Issue parking dispensations in accordance with organisational guidelines.
Administer the recruitment and selection process Real unit · iCan Qualifications Limited
Understand the essential tasks involved in recruiting staff and the requirements for effective selection processes.
What you'll be able to do
- Describe the uses of a job description and a person specification.
Analyse and present business data Real unit · iCan Qualifications Limited
You'll understand types of quantitative and qualitative business data and methods for analysing trends and patterns. They will develop skills to present data analysis clearly using appropriate techniques.
What you'll be able to do
- Understand the different types of business data, including quantitative and qualitative data
- Understand the methods for analysing business data to identify trends and patterns
- Analyse quantitative business data using appropriate techniques
- Analyse qualitative business data using appropriate techniques
- Present the analysis of business data using appropriate formats, such as charts, graphs, and reports
- Interpret and explain the findings of the data analysis to relevant stakeholders
Archive information Real unit · iCan Qualifications Limited
You'll understand the purpose and legal requirements of archiving information, including data security and confidentiality. The unit develops skills to select appropriate storage methods and archive information in line with organisational procedures.
What you'll be able to do
- Understand archiving requirements in line with organisational procedures
- Archive information in line with organisational procedures
Bespoke Software Real unit · iCan Qualifications Limited
It teaches you to use bespoke software to input, organise, retrieve, process, and present information efficiently. You'll understand software structures and functions to manage information accurately.
What you'll be able to do
- Input and combine information using bespoke applications accurately and efficiently.
- Use appropriate structures to organise and retrieve information efficiently within the bespoke software.
- Use the functions of the software effectively to process and present information in a clear and understandable format.
Buddy a colleague to develop their skills Real unit · iCan Qualifications Limited
This unit covers the roles and responsibilities of a buddy, planning buddying activities, and supporting colleagues in work tasks. You'll learn to provide constructive feedback and guidance effectively.
What you'll be able to do
- Understand the roles and responsibilities of a buddy in supporting a colleague's development.
- Plan a buddying programme to support a colleague's skills development.
- Support a buddy colleague in carrying out their work activities and developing their skills.
Collate and report data Real unit · iCan Qualifications Limited
You'll explore methods for collating data from diverse sources and the importance of accuracy. The unit includes skills to collate data accurately, report findings clearly, and distribute reports to relevant personnel.
What you'll be able to do
- Understand the methods used to collate data from different sources
- Understand the importance of accuracy when collating data
- Collate data accurately and efficiently
- Present data in a clear and concise report
- Distribute reports to the relevant personnel within the organisation
Communication in a business environment Real unit · iCan Qualifications Limited
This unit covers the requirements of effective written and verbal communication in a business context, including formal and informal interactions.
What you'll be able to do
- Explain the importance of using correct grammar, sentence structure, punctuation, and conventions in business communications.
Contribute to the development and implementation of an information system Real unit · iCan Qualifications Limited
This unit deals with the design and management of information systems in a business environment.
What you'll be able to do
- Explain the types of information to be managed by a system.
Contribute to the organisation of an event Real unit · iCan Qualifications Limited
You'll understand event organisation stages, including planning, setting objectives, and resource identification. They will develop skills to carry out pre-event, event setup, and post-event actions effectively.
What you'll be able to do
- Understand the key principles and processes involved in event organisation
- Carry out necessary pre-event actions to ensure the smooth running of an event
- Set up an event space effectively and efficiently
- Carry out required post-event actions, including evaluation and reporting
Data Management Software Real unit · iCan Qualifications Limited
You'll gain skills to enter, edit, and maintain data records accurately within a data management system. The unit also covers retrieving and displaying data to meet organisational requirements while ensuring data integrity.
What you'll be able to do
- Enter data records accurately and efficiently into a data management system
- Edit and maintain data records within a data management system, ensuring data integrity
- Retrieve and display data records from a data management system according to specified requirements
Deliver a presentation Real unit · iCan Qualifications Limited
You'll study principles of delivering presentations, including audience engagement and communication techniques. The unit develops skills to prepare and deliver presentations using visual aids and appropriate communication methods.
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement and communication techniques
- Prepare to deliver a presentation, considering the audience, purpose, and content
- Deliver a presentation, using appropriate visual aids and communication skills
- Evaluate the effectiveness of a delivered presentation, identifying areas for improvement
Deliver customer service Real unit · iCan Qualifications Limited
You'll understand effective customer service delivery and its influence on brand perception. The unit covers preparing for customer interactions, providing service, and supporting continuous improvements.
What you'll be able to do
- Understand the key aspects of effective customer service delivery
- Understand the relationship between customer service and the perception of a brand
- Prepare effectively to deal with a range of customers and their needs
- Provide excellent customer service in a variety of situations
- Support improvements to customer service delivery based on feedback and analysis
Develop a presentation Real unit · iCan Qualifications Limited
It teaches you to develop presentations by identifying purpose, analysing audiences, and selecting suitable formats. You'll focus on clear messaging, structure, and the use of visual aids to create effective presentations.
What you'll be able to do
- Understand the key steps involved in developing a presentation
- Understand the factors that contribute to an effective presentation
- Develop a presentation that is appropriate for the intended audience and purpose
Develop customer relationships Real unit · iCan Qualifications Limited
You'll explore methods for developing and maintaining positive customer relationships. The unit covers communication techniques, managing expectations, and the importance of active listening.
What you'll be able to do
- Understand the methods and strategies used to develop positive and lasting relationships with customers
- Develop and maintain effective relationships with customers to enhance customer loyalty and satisfaction
Develop working relationships with colleagues Real unit · iCan Qualifications Limited
This unit focuses on building and maintaining effective relationships with coworkers to foster teamwork and collabouration.
What you'll be able to do
- Outline the benefits of effective team working.
Employee rights and responsibilities Real unit · iCan Qualifications Limited
You'll explore employee rights and responsibilities within the workplace, focusing on the influence of organisations, industries, and legislation. The unit also covers employers' expectations and the role of trade unions in representing employees' interests.
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations within the workplace
Exploring Social Media Real unit · iCan Qualifications Limited
You'll analyse the opportunities and risks of using social media in business. The unit covers social media applications for marketing, customer engagement, market research, and brand awareness.
What you'll be able to do
- Analyse the opportunities associated with using social media in a business context
- Analyse the threats associated with using social media in a business context
- Explain the application of social media in a business environment
Handle mail Real unit · iCan Qualifications Limited
You'll understand different types of mail and the importance of secure and confidential handling. They will develop skills to manage incoming and outgoing mail according to organisational procedures.
What you'll be able to do
- Understand the different types of mail and their importance
- Understand the organisation's procedures for handling mail
- Sort and distribute incoming mail efficiently
- Prepare outgoing mail for dispatch
- Maintain records of incoming and outgoing mail
Health and safety in a business environment Real unit · iCan Qualifications Limited
Focuses on overseeing health and safety responsibilities within the workplace.
What you'll be able to do
- Explain the health and safety responsibilities of employers.
Know how to publish, integrate and share using social media Real unit · iCan Qualifications Limited
This unit explores current social networks and their features, examining how individuals, organisations, and governments use social media. You'll understand best practices for safe social networking and use browser software to communicate online.
What you'll be able to do
- Know the current social networks used to publish, integrate and share information online, such as Facebook, Twitter, and LinkedIn
- Understand how social media is used by individuals, organisations/businesses, governments and social groups for communication and marketing
- Understand best practices for safe social networking, including privacy settings and responsible online behaviour
- Use browser software to communicate information online effectively, including posting updates and sharing content
- Understand the need for safety and security practices when using social media, including protecting personal information and avoiding scams
Maintain and issue stationery and supplies Real unit · iCan Qualifications Limited
You'll understand the importance of maintaining adequate stocks of stationery and supplies and the consequences of shortages. The unit covers organisational procedures for ordering, issuing, and recording stationery and supplies effectively.
What you'll be able to do
- Understand the importance of maintaining adequate stocks of stationery and supplies
- Understand the procedures for ordering and receiving stationery and supplies
- Maintain stocks of stationery and supplies in an organised manner
- Issue stock of stationery and supplies according to organisational procedures
- Record issues of stationery and supplies accurately
Manage diary systems Real unit · iCan Qualifications Limited
This unit covers the management of diary systems, including understanding their benefits for time management and organisation. You'll compare different diary types and develop skills to schedule appointments and maintain accurate diary entries effectively.
What you'll be able to do
- Understand the importance of effective diary management systems
- Understand different types of diary systems and their features
- Schedule appointments and meetings using a diary system
- Manage and update diary entries accurately
Manage personal performance and development Real unit · iCan Qualifications Limited
This unit equips learners with skills to effectively manage their own performance and development in a workplace setting.
What you'll be able to do
- Agree specific, measurable, achievable, realistic and time-bound (SMART) objectives that align with business needs.
Meet and welcome visitors in a business environment Real unit · iCan Qualifications Limited
Covers the principles of welcoming visitors and managing front desk functions in a business context.
What you'll be able to do
- Identify an organisation's procedures for dealing with visitors.
Monitor information systems Real unit · iCan Qualifications Limited
You'll understand the types and functions of information systems within organisations. They will develop skills to monitor system performance, identify potential issues, and report problems appropriately.
What you'll be able to do
- Understand how information systems are used within an organisation
- Monitor information systems to ensure they are functioning correctly
Organise business travel or accommodation Real unit · iCan Qualifications Limited
It teaches you to organise business travel or accommodation for others. You'll research options considering budget, location, and needs, and make arrangements in line with company policies.
What you'll be able to do
- Understand the key considerations and procedures involved in organising business travel or accommodation for others
- Research suitable business travel or accommodation options for others, taking into account their specific needs and preferences
- Make business travel or accommodation arrangements for others, ensuring all details are confirmed and communicated effectively
Participate in a project Real unit · iCan Qualifications Limited
You'll understand project management stages, methodologies, and team roles. The unit develops skills to support project delivery, contribute to meetings, and assist in managing project tasks effectively.
What you'll be able to do
- Understand the stages involved in managing a project
- Understand the roles and responsibilities of project team members
- Support the project team in delivering project tasks
- Contribute to project meetings and discussions
Payroll Processing Real unit · iCan Qualifications Limited
It teaches you to process payroll accurately using HMRC-approved tools, including calculating income tax and national insurance contributions. You'll also determine voluntary and statutory deductions and produce relevant pay period reports.
What you'll be able to do
- Use HMRC approved tools and resources to accurately calculate income tax deductions.
- Accurately determine the correct national insurance contributions to be deducted from gross pay, in line with current legislation.
- Determine voluntary deductions (e.g. pension contributions) and non-standard statutory deductions (e.g. student loan repayments).
- Produce relevant pay period reports, including payslips and summaries, in a timely and accurate manner.
- Accurately record and reconcile payments and deductions to employees and external agencies, ensuring compliance with relevant regulations.
Prepare text from notes using touch typing Real unit · iCan Qualifications Limited
This unit teaches learners to produce accurate and well-structured text from notes using touch typing techniques. You'll develop planning, typing speed, accuracy, and proofreading skills.
What you'll be able to do
- Understand the processes involved in creating text from notes, including planning and structuring information
- Produce accurate and well-presented text from notes using touch typing techniques, meeting required speed and accuracy levels
Prepare text from recorded audio instruction Real unit · iCan Qualifications Limited
This unit introduces learners to the principles and processes of preparing text from recorded audio. You'll develop accuracy and attention to detail in transcribing audio, adhering to organisational guidelines and formatting requirements.
What you'll be able to do
- Understand the principles and processes involved in preparing text from recorded notes
- Accurately prepare text from recorded notes, adhering to organisational guidelines and meeting specified deadlines
Prepare text from shorthand Real unit · iCan Qualifications Limited
This unit covers shorthand principles and systems, enabling learners to record spoken information accurately. You'll transcribe shorthand notes and format text according to organisational standards for professional use.
What you'll be able to do
- Understand the principles of shorthand and its application in creating text
- Understand different shorthand systems and their features
- Use shorthand to accurately record spoken information
- Transcribe shorthand notes into clear and accurate text
- Format and present text prepared from shorthand according to organisational requirements
Presentation Software Real unit · iCan Qualifications Limited
You'll learn to input, combine, and format text and multimedia within presentation software. The unit covers structuring slide sequences and preparing slideshows for effective presentations.
What you'll be able to do
- Input and combine text and other information within presentation slides effectively
- Use presentation software tools to structure, edit and format slide sequences in a logical manner
- Prepare a slideshow for presentation, ensuring it is ready for delivery
Principles of business document production and information management Real unit · iCan Qualifications Limited
This unit explores the best practices for producing business documents and managing information effectively.
What you'll be able to do
- Explain the importance of document version control and authorisation.
Principles of customer relationships Real unit · iCan Qualifications Limited
This unit provides knowledge of different customer types and their needs, organisational responses to customer relationships, and principles of customer relationship management. You'll understand how feedback informs service improvement.
What you'll be able to do
- Understand different types of customers and their specific needs
- Understand how an organisation responds to customer relationships
- Understand the core principles of customer relationship management
Principles of digital marketing Real unit · iCan Qualifications Limited
You'll study the role of digital marketing within organisational strategies, including the use of search engine optimisation (SEO) and internet-based marketing research. The unit also covers digital marketing devices, messages, and the application of digital technology.
What you'll be able to do
- Understand the role of digital marketing within an organisation
- Understand the use of search engine optimisation (SEO) techniques
- Understand the requirements of marketing research using the internet
- Understand the uses of digital marketing devices
- Understand the uses of digital marketing messages
- Understand how to use digital technology for marketing purposes
Principles of equality and diversity in the workplace Real unit · iCan Qualifications Limited
This unit covers equality and diversity principles in the workplace, including relevant legislation and protected characteristics. You'll understand organisational policies and the consequences of discriminatory behaviour, promoting inclusive practices.
What you'll be able to do
- Understand the key implications of equality legislation relevant to the workplace
- Understand organisational standards and expectations regarding equality and diversity in the workplace
- Understand the importance of context when applying equality and diversity principles in the workplace
Principles of marketing theory Real unit · iCan Qualifications Limited
You'll explore market segmentation methods, the value of marketing to organisations, and principles of socially responsible marketing. They will apply these concepts to develop informed marketing strategies.
What you'll be able to do
- Understand different methods used to segment a market and their application in marketing strategies.
- Understand the value of marketing to an organisation, including its role in achieving business objectives.
- Understand the principles of socially responsible marketing and its impact on brand reputation and consumer behaviour.
Principles of providing administrative services Real unit · iCan Qualifications Limited
This unit provides understanding of the organisation and administration necessary to support business functions, including meeting and event management.
What you'll be able to do
- Describe the steps involved in organising meetings.
Principles of team leading Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of leadership styles, team dynamics, and management techniques. You'll explore change management and motivation strategies to enhance team performance.
What you'll be able to do
- Understand different leadership styles and their application in organisations
- Understand team dynamics and how they influence team performance
- Understand techniques used to manage the work of teams effectively
- Understand the impact of change management within a team and how to support team members through transitions
- Understand team motivation strategies and how to apply them to enhance team performance
Process information about customers Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of organisational procedures and data protection principles for processing customer information. You'll learn to process customer data accurately while maintaining confidentiality and security.
What you'll be able to do
- Understand how to process customer information in accordance with organisational procedures and data protection regulations
- Process customer information accurately and efficiently, maintaining confidentiality and security
Processing customers’ financial transactions Real unit · iCan Qualifications Limited
This unit develops learners' ability to process customer financial transactions accurately and efficiently. You'll understand relevant documentation, adhere to organisational procedures, and comply with legal and regulatory requirements.
What you'll be able to do
- Deal effectively with customer transactions, ensuring accuracy and efficiency.
- Handle all relevant documentation associated with customer transactions in accordance with organisational procedures.
- Comply with all relevant codes of conduct, laws, and regulatory requirements when processing customer transactions.
Produce business documents Real unit · iCan Qualifications Limited
You'll understand the preparation and distribution of various business documents, including letters, reports, and memos. The unit emphasises appropriate language, tone, and the use of templates to produce accurate and professional documents.
What you'll be able to do
- Understand how to prepare different types of business documents
- Prepare business documents in accordance with organisational procedures
- Distribute business documents to the intended recipients using appropriate methods
Produce minutes of meetings Real unit · iCan Qualifications Limited
This unit covers the principles of taking accurate minutes of meetings, including understanding different formats and key elements. You'll practise note-taking during meetings and produce clear, concise minutes in a professional format.
What you'll be able to do
- Understand how to take minutes of meetings effectively
- Take notes of meetings accurately
- Produce minutes of meetings in a clear and concise format
Provide administrative support for meetings Real unit · iCan Qualifications Limited
This unit equips learners with knowledge and skills to provide administrative support for meetings. It covers meeting types, organisation, preparation, and supporting administrative tasks according to organisational procedures.
What you'll be able to do
- Explain the administrative processes involved in organising meetings
- Make administrative preparations for meetings in line with organisational procedures
- Support the administration of meetings in line with organisational procedures
Provide reception services Real unit · iCan Qualifications Limited
You'll understand the role and importance of reception services within an organisation. The unit develops skills to provide a professional reception service, managing visitors and communications while maintaining security and confidentiality.
What you'll be able to do
- Understand the purpose and importance of providing effective reception services within an organisation
- Provide a professional and efficient reception service to visitors and staff
Spreadsheet Software Real unit · iCan Qualifications Limited
It teaches you to enter, edit, and organise numerical and other data in spreadsheets. You'll select and apply formulas and data analysis tools, and present spreadsheet information clearly and accurately.
What you'll be able to do
- Use a spreadsheet to enter, edit and organise numerical and other data accurately
- Select and use appropriate formulas and data analysis tools to meet specific requirements
- Select and use appropriate tools and techniques to present and format spreadsheet information clearly and effectively
Store and retrieve information Real unit · iCan Qualifications Limited
You'll explore methods of information storage and retrieval, including electronic and physical formats. The unit develops skills to gather, store securely, and retrieve information efficiently while ensuring data protection and confidentiality.
What you'll be able to do
- Understand the principles of information storage and retrieval methods
- Gather information from various sources accurately
- Store information securely and appropriately
- Retrieve information efficiently when required
Understand employer organisations Real unit · iCan Qualifications Limited
This unit provides knowledge of different types of employer organisations, their structures, and how they function.
What you'll be able to do
- Explain the differences between the private sector, public sector and voluntary sector
- Describe the internal and external influences on organisations
Understand the legal context of business Real unit · iCan Qualifications Limited
You'll gain knowledge of the UK legal framework affecting businesses, including governance, contract law, and employment law. The unit emphasises compliance with legal requirements and understanding the roles of regulatory bodies.
What you'll be able to do
- Understand the legal framework within which businesses operate in the UK
- Understand the principles of business governance and their importance
- Understand how contract law affects a business's operations and agreements
- Understand the key requirements of employment law and their implications for businesses
Understand the safe use of online and social media platforms Real unit · iCan Qualifications Limited
You'll gain understanding of safeguarding information on personal devices and appropriate security methods such as passwords and encryption. The unit also addresses online threats and strategies to protect devices from fraud and security attacks.
What you'll be able to do
- Understand the importance of safeguarding information stored on personal computers and mobile devices
- Select appropriate security methods to safeguard systems and data, such as passwords and encryption
- Understand the potential threats to personal safety when using the Internet, including cyberbullying and online grooming
- Protect online devices against fraud and security attacks, such as phishing and malware
- Understand the implications of entering personal information onto social media networking sites, including privacy concerns
- Understand the legal measures that address the protection of data, such as the Data Protection Act
Understand the use of research in business Real unit · iCan Qualifications Limited
You'll study the research process and methodologies used in business contexts. The unit covers ethical considerations and how research findings can inform business decisions and strategies.
What you'll be able to do
- Understand the stages and methodologies involved in the research process
- Understand how research findings can be applied to inform business decisions and strategies
Understand working in a customer service environment Real unit · iCan Qualifications Limited
You'll understand the importance of excellent customer service and its impact on organisational reputation. The unit covers factors affecting customer service and how to refer queries appropriately within a customer service role.
What you'll be able to do
- Know the importance of providing excellent customer service to meet customer needs
- Know the impact of good and bad customer service on the organisation's reputation
- Know the factors that can affect customer service, such as communication skills and problem-solving abilities
- Communicate effectively with customers in a customer service role
- Handle customer queries and complaints in a professional manner
- Refer customer queries and problems to appropriate colleagues or departments
Use a telephone and voicemail system Real unit · iCan Qualifications Limited
It teaches you to use telephone and voicemail systems effectively. You'll practise making and receiving calls professionally, transferring calls appropriately, and managing voicemail messages.
What you'll be able to do
- Use a telephone and voicemail system effectively
- Make telephone calls in a professional and courteous manner
- Receive telephone calls and take accurate messages
- Use voicemail systems to send and retrieve messages
Use and maintain office equipment Real unit · iCan Qualifications Limited
You'll identify various office equipment and understand procedures for their use and maintenance. The unit emphasises health and safety guidelines to ensure equipment is used effectively and safely.
What you'll be able to do
- Understand the procedures for using different types of office equipment
- Understand the importance of following health and safety guidelines when using office equipment
- Use office equipment effectively and safely
- Maintain office equipment in good working order
Using Email Real unit · iCan Qualifications Limited
This unit develops learners' skills in using email software to compose, format, and send professional messages. You'll also manage incoming emails by prioritising, filtering, and responding appropriately to maintain effective communication.
What you'll be able to do
- Use e-mail software tools and techniques to compose and send clear, concise, and professional messages
- Manage incoming e-mail effectively by prioritising, filtering, and responding to messages in a timely manner
Website Software Real unit · iCan Qualifications Limited
It teaches you to create basic website structures using HTML or website builders, develop navigation menus, and organise content logically. You'll also apply CSS styles to enhance website appearance and publish functional websites.
What you'll be able to do
- Create structures for websites
- Create styles for websites
- Use website software tools to prepare content for websites
- Publish websites
Word Processing Software Real unit · iCan Qualifications Limited
You'll gain proficiency in word processing software by accurately entering and combining text, numerical data, and special characters. The unit also covers creating and modifying document layouts and applying formatting tools to produce professional documents.
What you'll be able to do
- Enter text and other information accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Create layouts for word processing documents
- Modify layouts for word processing documents
- Create structures for word processing documents
- Modify structures for word processing documents
- Use word processing software tools to format documents effectively
- Use word processing software tools to present documents effectively to meet requirements
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Collate and analyse statistical insurance data
- Standard
Deliver and evaluate customer service
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
- 2 records
- 1 record
Showing 6 roles, drawn from 29 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Payroll Administrator
Payroll administration can lead to running payroll for a whole team, or moving into systems and compliance roles.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Administer financeAdminister human resource recordsAdminister parking dispensationsAdminister the recruitment and selection processAnalyse and present business dataArchive informationBespoke SoftwareBuddy a colleague to develop their skills
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach Make the case from “Principles of digital marketing” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
- Pitch it Evaluate
“Principles of digital marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Administer finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Analyse and present business data” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Administer finance, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers key financial concepts such as budgeting, expenditure, and income, emphasising the importance of financial management in administrative roles. Learners will develop skills to administer finance accurately and comply with legal and organisational requirements.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 2 Diploma In Business Administration (RQF)
60 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Administer finance
- Administer human resource records
- Administer parking dispensations
- Administer the recruitment and selection process
- Analyse and present business data
- Archive information
and 54 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.