How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
01What it is
The Level 3 Diploma in Management is designed for individuals in a management role. It includes topics such as leadership principles, business continuity planning, and employee rights. Learners will develop competencies in managing team performance and implementing business strategies.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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02The units
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · iCan Qualifications Limited
You'll understand the role and responsibilities of a buddy in supporting colleague development. The unit covers planning and implementing buddying programmes, including providing guidance and constructive feedback during work activities.
What you'll be able to do
- Understand the roles and responsibilities of a buddy in supporting a colleague's development.
- Plan a buddying programme to support a colleague's skills development.
- Support a buddy colleague in carrying out their work activities and developing their skills.
Chair and lead meetings Real unit · iCan Qualifications Limited
You'll learn to prepare for, chair, and lead meetings effectively. The unit includes setting agendas, facilitating discussions, managing time, and handling post-meeting actions to ensure productive and inclusive meetings.
What you'll be able to do
- Prepare effectively to chair and lead meetings, including setting agendas and distributing relevant information
- Chair and lead meetings in an organised and productive manner, ensuring all participants have the opportunity to contribute
- Deal with post-meeting matters, including distributing minutes and following up on action points
Collaborate with other departments Real unit · iCan Qualifications Limited
This unit focuses on inter-departmental collabouration within organisations. You'll identify opportunities for collabouration, understand stakeholder roles, and develop skills to communicate and work effectively across departments.
What you'll be able to do
- Understand the benefits of collaboration between departments
- Understand the potential challenges of collaboration between departments
- Identify opportunities for collaboration with other departments to achieve common goals
- Communicate effectively with colleagues from other departments
- Contribute to collaborative projects and initiatives
Conduct quality audits Real unit · iCan Qualifications Limited
This unit covers the principles of quality management and the preparation and conduct of quality audits. You'll understand quality assurance and control, relevant standards, and how to plan and execute audits effectively within an organisation.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively, including planning and resource allocation
- Conduct quality audits in accordance with established procedures and standards
Contribute to the development and implementation of an information system Real unit · iCan Qualifications Limited
You'll understand the design and implementation of information systems and develop skills to contribute to their development and deployment. The unit covers system components, data security, implementation stages, and user training and support.
What you'll be able to do
- Understand the key principles that underpin the design of an information system
- Understand the processes involved in the implementation of an information system
- Contribute to the development of an information system, under supervision
- Contribute to the implementation of an information system, under supervision
Contribute to the improvement of business performance Real unit · iCan Qualifications Limited
It teaches you to apply problem-solving methodologies and improvement techniques to enhance business performance. You'll identify problems, implement solutions, and contribute to continuous improvement activities.
What you'll be able to do
- Understand the principles of resolving business problems using appropriate methodologies
- Understand improvement techniques and processes that can be used to enhance business performance
- Solve problems in business by implementing effective solutions
- Contribute to the improvement of activities by identifying areas for development and implementing changes
Deliver a presentation Real unit · iCan Qualifications Limited
This unit covers the principles of delivering presentations, including audience engagement and communication techniques. You'll prepare and deliver presentations using appropriate visual aids and methods to enhance understanding and impact.
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement and communication techniques
- Prepare to deliver a presentation, considering the audience, purpose, and content
- Deliver a presentation, using appropriate visual aids and communication skills
- Evaluate the effectiveness of a delivered presentation, identifying areas for improvement
Develop a presentation Real unit · iCan Qualifications Limited
It teaches you to develop effective presentations by understanding purpose, audience analysis, and presentation formats. You'll learn to create clear, concise messaging tailored to specific audiences and objectives.
What you'll be able to do
- Understand the key steps involved in developing a presentation
- Understand the factors that contribute to an effective presentation
- Develop a presentation that is appropriate for the intended audience and purpose
Develop and implement an operational plan Real unit · iCan Qualifications Limited
It teaches you to develop, implement, and evaluate operational plans aligned with strategic objectives. You'll understand operational planning principles and manage resources to achieve organisational goals effectively.
What you'll be able to do
- Understand the fundamental principles of operational planning and their importance to organisational success
- Develop a comprehensive operational plan, aligned with strategic objectives and resource constraints
- Implement an operational plan, coordinating activities and monitoring performance against targets
- Evaluate the effectiveness of an operational plan, identifying areas of strength and weakness and recommending improvements
Develop and maintain professional networks Real unit · iCan Qualifications Limited
You'll understand the principles of professional networking, including ethical behaviour and effective communication. The unit enables identification and maintenance of networks to support career development.
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for development and career progression
- Maintain professional networks through consistent and appropriate engagement
Develop working relationships with stakeholders Real unit · iCan Qualifications Limited
You'll understand the nature and importance of stakeholder relationships and collabouration. The unit develops skills to identify collabouration opportunities, build productive working relationships, and evaluate stakeholder engagement.
What you'll be able to do
- Understand the nature and importance of working relationships with various stakeholders
- Determine the potential scope for collaboration and partnership with different stakeholders
- Develop and maintain productive working relationships with stakeholders, based on mutual respect and trust
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement
Discipline and grievance management Real unit · iCan Qualifications Limited
You'll understand the legal and ethical framework for managing discipline and grievance cases. The unit develops skills to handle cases fairly, maintain confidentiality, and apply organisational policies to resolve issues appropriately.
What you'll be able to do
- Understand the legal and ethical principles that support the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following established procedures and ensuring due process
- Manage a grievance, investigating the complaint and seeking a resolution that is acceptable to all parties
Employee rights and responsibilities Real unit · iCan Qualifications Limited
This unit provides an understanding of employee rights and responsibilities within the workplace, including the influence of organisations, industries, and legislation. You'll explore employers' expectations alongside employees' rights and obligations.
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations within the workplace
Encourage innovation Real unit · iCan Qualifications Limited
It teaches you to encourage innovation by identifying opportunities, generating and testing ideas, and implementing improvements. You'll monitor the effectiveness of innovations within a specific organisational context.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate ideas for innovation and improvement, using appropriate techniques
- Test ideas for innovation and improvement, evaluating their potential impact
- Implement innovative ideas and improvements, monitoring their effectiveness
Encourage learning and development Real unit · iCan Qualifications Limited
This unit covers the principles of learning and development, including different learning styles and methods. You'll learn to support individuals' learning and evaluate their progress effectively.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods.
- Support individuals' learning and development through coaching, mentoring, or training.
- Evaluate individuals’ learning and development to determine the effectiveness of learning activities.
Gather, analyse and interpret customer feedback Real unit · iCan Qualifications Limited
This unit covers methods for gathering, analysing, and interpreting customer feedback. You'll plan feedback collection, analyse data to identify themes, and recommend improvements to customer service.
What you'll be able to do
- Understand the methods used to gather customer feedback effectively
- Understand the processes involved in analysing customer feedback data
- Understand how to interpret customer feedback to identify trends and issues
- Plan the collection of customer feedback on specific customer service issues
- Gather customer feedback using appropriate methods and tools
- Analyse customer feedback data to identify key themes and areas for improvement
- Interpret customer feedback to recommend specific improvements to customer service processes and policies
Health and Safety Procedures in the Workplace Real unit · iCan Qualifications Limited
You'll gain knowledge of workplace health and safety procedures, including hazard identification and reporting. The unit teaches you to carry out tasks safely and comply with organisational health and safety policies.
What you'll be able to do
- Know the organisation's health and safety procedures in the workplace
- Identify potential hazards in the workplace
- Carry out tasks in accordance with health and safety procedures
- Report any health and safety concerns in the workplace
Implement and maintain business continuity plans and processes Real unit · iCan Qualifications Limited
You'll develop knowledge and skills to plan, implement, and maintain business continuity plans and processes. The unit covers key components, business impact analysis, risk assessment, and resource evaluation to ensure ongoing effectiveness.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes in line with organisational requirements
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes, ensuring they remain relevant and effective
Implement change Real unit · iCan Qualifications Limited
This unit covers the principles of change management and the planning, implementation, and evaluation of change initiatives. You'll learn to manage change effectively, considering stakeholder needs and communication strategies.
What you'll be able to do
- Understand the core principles of change management and their application in an organisational context
- Plan the implementation of change initiatives, considering stakeholder needs and potential resistance
- Manage the implementation of a change plan, monitoring progress and addressing any challenges that arise
- Evaluate the effectiveness of implemented change plans, measuring their impact and identifying areas for improvement
Manage a budget Real unit · iCan Qualifications Limited
You'll gain knowledge of identifying financial requirements, setting realistic budgets, and managing budgets effectively. The unit includes monitoring income and expenditure and evaluating budget use to support project or departmental objectives.
What you'll be able to do
- Understand how to accurately identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets, taking into account available resources and anticipated expenditure
- Manage a budget effectively, monitoring income and expenditure and taking corrective action when necessary
- Evaluate the use of a budget, assessing whether it has been used efficiently and effectively to achieve its objectives
Manage a project Real unit · iCan Qualifications Limited
This unit provides knowledge of project management methodologies and skills to plan, manage, and evaluate projects. You'll define objectives, manage resources, monitor progress, and assess project outcomes.
What you'll be able to do
- Understand the key principles of project management methodologies.
- Plan a project, including defining objectives, scope, and resources.
- Manage a project, including monitoring progress, managing risks, and controlling costs.
- Evaluate the effectiveness of a project against its objectives and identify areas for improvement.
Manage business risk Real unit · iCan Qualifications Limited
This unit covers the identification, assessment, and mitigation of business risks. You'll learn to implement risk management strategies to minimise potential threats and support organisational resilience.
What you'll be able to do
- Understand the management of business risk, including risk identification, assessment, and prioritisation within an organisational context.
- Address business risk, implementing strategies and procedures to minimise the likelihood and impact of potential threats.
- Mitigate business risk, developing contingency plans and recovery strategies to ensure business continuity in the event of adverse events.
Manage conflict within a team Real unit · iCan Qualifications Limited
This unit provides an understanding of conflict management principles and equips learners with skills to reduce and resolve conflict within teams. You'll explore conflict sources, escalation stages, and management styles to maintain positive team dynamics.
What you'll be able to do
- Understand the principles of conflict management and resolution within a team environment
- Reduce the potential for conflict within a team through proactive communication and team-building activities
- Deal with conflict within a team effectively, using appropriate conflict resolution techniques
Manage events Real unit · iCan Qualifications Limited
You'll explore the management of events, including planning, execution, and follow-up. The unit covers legal and ethical considerations, resource allocation, and evaluation to ensure events meet their objectives.
What you'll be able to do
- Understand the key principles of event management, including legal and ethical considerations
- Manage the planning stages of an event, including resource allocation and risk assessment
- Manage the execution of an event, ensuring smooth operation and participant satisfaction
- Follow up an event, including gathering feedback and evaluating its success against objectives
Manage individuals' development in the workplace Real unit · iCan Qualifications Limited
You'll gain the ability to conduct performance appraisals using objective criteria and provide constructive feedback. The unit also covers supporting individual learning and development while considering legal and ethical aspects of appraisal processes.
What you'll be able to do
- Carry out performance appraisals in a fair and objective manner
- Support the learning and development of individual team members to enhance their skills and knowledge
Manage individuals’ performance Real unit · iCan Qualifications Limited
This unit covers the principles and processes of managing individual performance in the workplace, including addressing underperformance through informal and formal stages. You'll understand legal and organisational requirements and the importance of documentation in performance management.
What you'll be able to do
- Understand the principles and processes involved in the management of underperformance in the workplace
- Manage individuals' performance in the workplace effectively, addressing both positive performance and areas for improvement
Manage knowledge in an organisation Real unit · iCan Qualifications Limited
You'll understand knowledge management principles and be able to identify and manage key knowledge assets within an organisation. The unit covers types of knowledge and strategies to align knowledge management with organisational goals.
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisational context
- Identify the specific types of knowledge that need to be managed effectively within an organisation
- Implement strategies and processes to effectively manage knowledge within an organisation
Manage personal and professional development Real unit · iCan Qualifications Limited
Be able to identify personal and professional development requirements.
What you'll be able to do
- Compare sources of information on professional development trends and their validity.
Manage physical resources Real unit · iCan Qualifications Limited
This unit equips learners with skills to identify, obtain, and manage physical resources within a work environment. You'll apply organisational procedures to ensure resources are used efficiently and effectively.
What you'll be able to do
- Identify the need for physical resources within a specific work environment
- Obtain physical resources in line with organisational policies and procedures
- Manage the use of physical resources effectively and efficiently
Manage redundancy and redeployment Real unit · iCan Qualifications Limited
You'll gain knowledge of redundancy and redeployment processes, including legal requirements and organisational policies. The unit develops skills to manage these processes fairly and support staff through change.
What you'll be able to do
- Understand the management of redundancy processes and legal requirements
- Understand the principles of redeployment and its impact on staff
- Manage a redundancy situation in a fair and consistent manner
- Manage the redeployment of staff, providing appropriate support and guidance
Manage team performance Real unit · iCan Qualifications Limited
Understand the management of team performance.
What you'll be able to do
- Explain the use of benchmarks in managing performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environment Real unit · iCan Qualifications Limited
It teaches you to support environmentally-friendly working practices by organising work to minimise environmental impact. You'll understand relevant legislation and manage resource use to promote sustainability within organisations.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within an organisation
- Organise work activities in a way that minimises their negative impact on the environment
- Manage the environmental impact of resource utilisation, promoting sustainable practices and reducing waste
Negotiate in a business environment Real unit · iCan Qualifications Limited
This unit covers the principles of negotiation within a business environment. You'll learn to prepare for and conduct negotiations effectively, understanding different negotiation styles and key elements that contribute to successful outcomes.
What you'll be able to do
- Understand the core principles that underpin successful negotiation in a business context
- Prepare thoroughly for business negotiations, including defining objectives and strategies
- Carry out business negotiations effectively, using appropriate communication and interpersonal skills
Participate in a project Real unit · iCan Qualifications Limited
This unit provides an understanding of project management stages and methodologies. You'll gain skills to support project delivery by recognising roles, responsibilities, and contributing to project activities.
What you'll be able to do
- Understand the stages involved in managing a project
- Understand the roles and responsibilities of project team members
- Support the project team in delivering project tasks
- Contribute to project meetings and discussions
Prepare for and support quality audits Real unit · iCan Qualifications Limited
You'll understand quality management principles and the purpose of quality audits. The unit develops skills to prepare for and support audits by gathering documentation and assisting auditors effectively.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits by gathering relevant documentation and information
- Support quality audits by providing assistance to auditors and addressing any concerns raised
Principles of business Real unit · iCan Qualifications Limited
Understand business markets and financial management.
What you'll be able to do
- Explain the characteristics of different business markets
- Understand business budgeting
Principles of leadership and management Real unit · iCan Qualifications Limited
Understand the principles of effective leadership and decision making.
What you'll be able to do
- Explain the importance of defining the objectives, scope and success criteria of the decisions to be taken
Principles of people management Real unit · iCan Qualifications Limited
Understand workforce management and equality of opportunity.
What you'll be able to do
- Explain the relationship between Human Resources (HR) functions and other business functions
Procure products and/or services Real unit · iCan Qualifications Limited
It teaches you to identify procurement requirements, select appropriate suppliers, and purchase products or services. You'll analyse organisational needs and apply quality standards to procurement activities.
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Select suppliers based on pre-determined criteria such as cost, quality and reliability
- Buy products and/or services in accordance with organisational procedures and budget constraints
Promote equality, diversity and inclusion in the workplace Real unit · iCan Qualifications Limited
You'll explore organisational and personal aspects of equality, diversity, and inclusion in the workplace. The unit covers relevant policies, legal requirements, and ways to support and promote inclusive practices.
What you'll be able to do
- Understand the organisational policies and procedures relating to equality, diversity and inclusion in the workplace
- Understand the legal requirements relating to equality, diversity and inclusion in the workplace
- Understand the personal responsibilities in promoting equality, diversity and inclusion in the workplace
- Support colleagues in promoting equality, diversity and inclusion in the workplace
- Challenge discriminatory behaviour in the workplace
Recruitment, selection and induction practice Real unit · iCan Qualifications Limited
This unit covers the principles and theories underpinning recruitment, selection, and induction practices. You'll learn to recruit, select, and induct suitable candidates while adhering to legal and ethical requirements.
What you'll be able to do
- Understand the key principles and established theories that underpin effective recruitment, selection, and induction practices
- Recruit suitable individuals into an organisation, adhering to legal and ethical guidelines
- Select the most appropriate candidates for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary information and support to succeed
Resolve customers’ complaints Real unit · iCan Qualifications Limited
You'll understand the importance of clear complaints handling procedures and the impact of unresolved complaints on customer satisfaction and organisational reputation. The unit develops skills to monitor complaints data and resolve customer complaints professionally.
What you'll be able to do
- Understand the importance of monitoring and resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Resolve customers’ problems Real unit · iCan Qualifications Limited
You'll learn to monitor and resolve customer problems professionally. The unit covers problem identification, resolution steps, escalation procedures, and ensuring customer satisfaction.
What you'll be able to do
- Understand the importance of monitoring customer problems and complaints
- Understand the processes involved in resolving customer problems effectively
- Deal with customers' problems in a professional and empathetic manner
- Apply problem-solving techniques to resolve customer issues efficiently
- Escalate complex customer problems to the appropriate personnel or department
- Monitor the resolution of customer problems to ensure customer satisfaction
Review the quality of customer service Real unit · iCan Qualifications Limited
You'll understand the importance of reviewing customer service quality and plan measurement methods. The unit includes evaluating service quality using data to identify areas for improvement.
What you'll be able to do
- Understand the importance of regularly reviewing the quality of customer service
- Understand the different methods used to measure customer service quality
- Plan the measurement of customer service, including identifying key performance indicators (KPIs)
- Evaluate the quality of customer service based on collected data and feedback
- Identify areas for improvement in customer service delivery
- Recommend actions to improve the quality of customer service
Support remote or virtual teams Real unit · iCan Qualifications Limited
You'll assess and support the needs of remote or virtual teams, including communication and technological requirements. The unit develops skills to provide appropriate resources and facilitate effective team performance.
What you'll be able to do
- Assess the support needed by remote or virtual teams in order to identify their specific requirements
- Support remote or virtual teams by providing appropriate resources and assistance
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Encourage innovation in your area of responsibility
- Standard
Encourage innovation in your organisation
- Standard
Implement and evaluate change
04The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Gather, analyse and interpret customer feedback” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
iCQ Level 3 Diploma in Management
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Implement and evaluate change
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Buddy a colleague to develop their skills, one of this qualification's own units.
Applied to your own work
Learners will understand the role and responsibilities of a buddy in supporting colleague development. The unit covers planning and implementing buddying programmes, including providing guidance and constructive feedback during work activities.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.