iCan Qualifications Limited · RQF Level 3
iCQ Level 3 Diploma in Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits55
- Guided learning284 hours
- Units in this qualification45
Awarded by iCan Qualifications Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 3 Diploma in Management is designed for individuals in a management role. It includes topics such as leadership principles, business continuity planning, and employee rights. Learners will develop competencies in managing team performance and implementing business strategies.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Buddy a colleague to develop their skillsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the roles and responsibilities of a buddy in supporting a colleague's development.
- Plan a buddying programme to support a colleague's skills development.
- Support a buddy colleague in carrying out their work activities and developing their skills.
Chair and lead meetingsReal unit · iCan Qualifications Limited
What you'll be able to do
- Prepare effectively to chair and lead meetings, including setting agendas and distributing relevant information
- Chair and lead meetings in an organised and productive manner, ensuring all participants have the opportunity to contribute
- Deal with post-meeting matters, including distributing minutes and following up on action points
Collaborate with other departmentsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the benefits of collaboration between departments
- Understand the potential challenges of collaboration between departments
- Identify opportunities for collaboration with other departments to achieve common goals
- Communicate effectively with colleagues from other departments
- Contribute to collaborative projects and initiatives
Conduct quality auditsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively, including planning and resource allocation
- Conduct quality audits in accordance with established procedures and standards
Contribute to the development and implementation of an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles that underpin the design of an information system
- Understand the processes involved in the implementation of an information system
- Contribute to the development of an information system, under supervision
- Contribute to the implementation of an information system, under supervision
Contribute to the improvement of business performanceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of resolving business problems using appropriate methodologies
- Understand improvement techniques and processes that can be used to enhance business performance
- Solve problems in business by implementing effective solutions
- Contribute to the improvement of activities by identifying areas for development and implementing changes
Deliver a presentationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement and communication techniques
- Prepare to deliver a presentation, considering the audience, purpose, and content
- Deliver a presentation, using appropriate visual aids and communication skills
- Evaluate the effectiveness of a delivered presentation, identifying areas for improvement
Develop a presentationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key steps involved in developing a presentation
- Understand the factors that contribute to an effective presentation
- Develop a presentation that is appropriate for the intended audience and purpose
Develop and implement an operational planReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of operational planning and their importance to organisational success
- Develop a comprehensive operational plan, aligned with strategic objectives and resource constraints
- Implement an operational plan, coordinating activities and monitoring performance against targets
- Evaluate the effectiveness of an operational plan, identifying areas of strength and weakness and recommending improvements
Develop and maintain professional networksReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for development and career progression
- Maintain professional networks through consistent and appropriate engagement
Develop working relationships with stakeholdersReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the nature and importance of working relationships with various stakeholders
- Determine the potential scope for collaboration and partnership with different stakeholders
- Develop and maintain productive working relationships with stakeholders, based on mutual respect and trust
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement
Discipline and grievance managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legal and ethical principles that support the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following established procedures and ensuring due process
- Manage a grievance, investigating the complaint and seeking a resolution that is acceptable to all parties
Employee rights and responsibilitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations within the workplace
Encourage innovationReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate ideas for innovation and improvement, using appropriate techniques
- Test ideas for innovation and improvement, evaluating their potential impact
- Implement innovative ideas and improvements, monitoring their effectiveness
Encourage learning and developmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods.
- Support individuals' learning and development through coaching, mentoring, or training.
- Evaluate individuals’ learning and development to determine the effectiveness of learning activities.
Gather, analyse and interpret customer feedbackReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the methods used to gather customer feedback effectively
- Understand the processes involved in analysing customer feedback data
- Understand how to interpret customer feedback to identify trends and issues
- Plan the collection of customer feedback on specific customer service issues
- Gather customer feedback using appropriate methods and tools
- Analyse customer feedback data to identify key themes and areas for improvement
- Interpret customer feedback to recommend specific improvements to customer service processes and policies
Health and Safety Procedures in the WorkplaceReal unit · iCan Qualifications Limited
What you'll be able to do
- Know the organisation's health and safety procedures in the workplace
- Identify potential hazards in the workplace
- Carry out tasks in accordance with health and safety procedures
- Report any health and safety concerns in the workplace
Implement and maintain business continuity plans and processesReal unit · iCan Qualifications Limited
What you'll be able to do
- Plan for the implementation of business continuity plans and processes in line with organisational requirements
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes, ensuring they remain relevant and effective
Implement changeReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the core principles of change management and their application in an organisational context
- Plan the implementation of change initiatives, considering stakeholder needs and potential resistance
- Manage the implementation of a change plan, monitoring progress and addressing any challenges that arise
- Evaluate the effectiveness of implemented change plans, measuring their impact and identifying areas for improvement
Manage a budgetReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to accurately identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets, taking into account available resources and anticipated expenditure
- Manage a budget effectively, monitoring income and expenditure and taking corrective action when necessary
- Evaluate the use of a budget, assessing whether it has been used efficiently and effectively to achieve its objectives
Manage a projectReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of project management methodologies.
- Plan a project, including defining objectives, scope, and resources.
- Manage a project, including monitoring progress, managing risks, and controlling costs.
- Evaluate the effectiveness of a project against its objectives and identify areas for improvement.
Manage business riskReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the management of business risk, including risk identification, assessment, and prioritisation within an organisational context.
- Address business risk, implementing strategies and procedures to minimise the likelihood and impact of potential threats.
- Mitigate business risk, developing contingency plans and recovery strategies to ensure business continuity in the event of adverse events.
Manage conflict within a teamReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of conflict management and resolution within a team environment
- Reduce the potential for conflict within a team through proactive communication and team-building activities
- Deal with conflict within a team effectively, using appropriate conflict resolution techniques
Manage eventsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of event management, including legal and ethical considerations
- Manage the planning stages of an event, including resource allocation and risk assessment
- Manage the execution of an event, ensuring smooth operation and participant satisfaction
- Follow up an event, including gathering feedback and evaluating its success against objectives
Manage individuals' development in the workplaceReal unit · iCan Qualifications Limited
What you'll be able to do
- Carry out performance appraisals in a fair and objective manner
- Support the learning and development of individual team members to enhance their skills and knowledge
Manage individuals’ performanceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and processes involved in the management of underperformance in the workplace
- Manage individuals' performance in the workplace effectively, addressing both positive performance and areas for improvement
Manage knowledge in an organisationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisational context
- Identify the specific types of knowledge that need to be managed effectively within an organisation
- Implement strategies and processes to effectively manage knowledge within an organisation
Manage personal and professional developmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Compare sources of information on professional development trends and their validity.
Manage physical resourcesReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify the need for physical resources within a specific work environment
- Obtain physical resources in line with organisational policies and procedures
- Manage the use of physical resources effectively and efficiently
Manage redundancy and redeploymentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the management of redundancy processes and legal requirements
- Understand the principles of redeployment and its impact on staff
- Manage a redundancy situation in a fair and consistent manner
- Manage the redeployment of staff, providing appropriate support and guidance
Manage team performanceReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the use of benchmarks in managing performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to support environmentally-friendly working practices within an organisation
- Organise work activities in a way that minimises their negative impact on the environment
- Manage the environmental impact of resource utilisation, promoting sustainable practices and reducing waste
Negotiate in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the core principles that underpin successful negotiation in a business context
- Prepare thoroughly for business negotiations, including defining objectives and strategies
- Carry out business negotiations effectively, using appropriate communication and interpersonal skills
Participate in a projectReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the stages involved in managing a project
- Understand the roles and responsibilities of project team members
- Support the project team in delivering project tasks
- Contribute to project meetings and discussions
Prepare for and support quality auditsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits by gathering relevant documentation and information
- Support quality audits by providing assistance to auditors and addressing any concerns raised
Principles of businessReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the characteristics of different business markets
- Understand business budgeting
Principles of leadership and managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the importance of defining the objectives, scope and success criteria of the decisions to be taken
Principles of people managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the relationship between Human Resources (HR) functions and other business functions
Procure products and/or servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Select suppliers based on pre-determined criteria such as cost, quality and reliability
- Buy products and/or services in accordance with organisational procedures and budget constraints
Promote equality, diversity and inclusion in the workplaceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the organisational policies and procedures relating to equality, diversity and inclusion in the workplace
- Understand the legal requirements relating to equality, diversity and inclusion in the workplace
- Understand the personal responsibilities in promoting equality, diversity and inclusion in the workplace
- Support colleagues in promoting equality, diversity and inclusion in the workplace
- Challenge discriminatory behaviour in the workplace
Recruitment, selection and induction practiceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles and established theories that underpin effective recruitment, selection, and induction practices
- Recruit suitable individuals into an organisation, adhering to legal and ethical guidelines
- Select the most appropriate candidates for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary information and support to succeed
Resolve customers’ complaintsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of monitoring and resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Resolve customers’ problemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of monitoring customer problems and complaints
- Understand the processes involved in resolving customer problems effectively
- Deal with customers' problems in a professional and empathetic manner
- Apply problem-solving techniques to resolve customer issues efficiently
- Escalate complex customer problems to the appropriate personnel or department
- Monitor the resolution of customer problems to ensure customer satisfaction
Review the quality of customer serviceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of regularly reviewing the quality of customer service
- Understand the different methods used to measure customer service quality
- Plan the measurement of customer service, including identifying key performance indicators (KPIs)
- Evaluate the quality of customer service based on collected data and feedback
- Identify areas for improvement in customer service delivery
- Recommend actions to improve the quality of customer service
Support remote or virtual teamsReal unit · iCan Qualifications Limited
What you'll be able to do
- Assess the support needed by remote or virtual teams in order to identify their specific requirements
- Support remote or virtual teams by providing appropriate resources and assistance
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Implement and evaluate change
Where this can lead
Junior Global Knowledge Manager
Your journey starts here, learning the ropes and making a real difference every day. We're excited to see where your curiosity and dedication take you within our team and beyond.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will understand the role and responsibilities of a buddy in supporting colleague development. The unit covers planning and implementing buddying programmes, including providing guidance and constructive feedback during work activities.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.