NOCN · RQF Level 2
NOCN Level 2 Award for Trade Union Representatives
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits6
- Guided learning30 hours
- Units in this qualification64
Awarded by NOCN · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Building Confidence for Trade UnionistsReal unit · NOCN
This unit explores how building confidence can positively affect union members’ personal and professional lives and the union itself. You'll examine the damaging effects of workplace stereotyping and understand how to facilitate change to support confident union members.
What you'll be able to do
- Understand how building confidence can positively change the lives of union members, both personally and professionally.
- Understand how confidence can be damaged by stereotyping in the workplace, and the impact this can have on individuals and the union.
- Understand how to bring about positive change in the workplace through collective action and effective representation.
Building Equality in the Workplace for Trade Union RepresentativesReal unit · NOCN
You'll explore the impact of discrimination in the workplace and the role of trade unions in addressing it. The unit covers methods and support for building equality, enabling learners to plan strategies for promoting equality within both the workplace and the union.
What you'll be able to do
- Understand the impact of discrimination in the workplace and the role of the union in addressing it
- Understand the various methods and support systems available for building equality in the workplace and within the union
- Plan strategically for building equality both within the union and throughout the workplace
Communication Skills for Trade Union RepresentativesReal unit · NOCN
You'll develop communication skills essential for trade union representatives, including sourcing, interpreting, and responding to written materials. The unit also covers producing written reports, effective correspondence, participation in discussions, and delivering presentations.
What you'll be able to do
- Source, read and respond to written trade union materials effectively.
- Use written communication skills for different trade union purposes, such as writing reports and correspondence.
- Take part constructively in trade union discussions on a one-to-one and group basis.
- Make a clear and informative presentation on a trade union related topic.
Countering Misunderstanding and PrejudiceReal unit · NOCN
This unit explores the causes and effects of discriminatory attitudes and the importance of challenging misunderstanding and prejudice. You'll recognise examples of discriminatory behaviour and understand strategies to promote equality in the workplace.
What you'll be able to do
- Understand the causes and effects of discriminatory attitudes
- Understand the importance of challenging misunderstanding and prejudice
Dealing with Intimidating BehaviourReal unit · NOCN
You'll understand intimidating behaviours such as bullying, harassment, and discrimination in the workplace, including their impact. The unit covers relevant legislation and policies, enabling learners to develop trade union plans to challenge and manage intimidation effectively.
What you'll be able to do
- Understand the nature of specific intimidating behaviours that may occur in the workplace, including bullying, harassment, and discrimination.
- Understand how relevant legislation and organisational policies can support the challenging of specific intimidating behaviours at work.
- Develop a comprehensive trade union plan for effectively dealing with intimidation in the workplace, including prevention, intervention, and support strategies.
Development of Trade Union MembershipReal unit · NOCN
You'll study key events in trade union history and their significance, changes influencing membership, and the contemporary relevance of trade unions. The unit provides insight into membership development and factors affecting union demographics over time.
What you'll be able to do
- Identify the key events in trade union history and their significance.
- Explain the changes that have influenced trade union membership over time.
- Explain the relevance of trade unions in the workplace and wider society today.
Disability Champions at WorkReal unit · NOCN
This unit covers the trade union approach to disability issues and the role of Disability Champions. You'll understand relevant legislation, workplace challenges faced by disabled members, and develop plans to establish and support the Disability Champion role effectively.
What you'll be able to do
- Understand the trade union approach to disability issues, including relevant legislation and best practices.
- Understand the role of the trade union Disability Champion, including their responsibilities and authority.
- Work effectively with other Disability Champions, fostering collaboration and sharing best practice.
- Understand issues faced by members with disabilities in the workplace, including barriers to employment and discrimination.
- Produce a plan to establish the role of Disability Champion in own workplace, outlining objectives, activities, and resources.
Domestic Violence and the Trade Union ContextReal unit · NOCN
You'll understand why domestic violence is a trade union issue and how it affects members at work. The unit covers supporting members experiencing domestic violence and identifying appropriate trade union actions and resources to address this issue.
What you'll be able to do
- Understand why domestic violence is a trade union issue, considering its impact on members and the workplace.
- Support members experiencing domestic violence, including signposting to relevant resources and providing appropriate assistance.
- Identify trade union action on domestic violence, such as policy development, awareness campaigns, and workplace support mechanisms.
Employment Law ChangesReal unit · NOCN
This unit provides knowledge of recent changes to employment law, relevant legislation, and resources for understanding these changes. You'll assess the potential impact on employees and organisations and plan for the implications of employment law developments.
What you'll be able to do
- Understand the main features of changes relating to employment law, including specific legislation and regulations
- Understand the relevance of specific resources to understanding the application of changes relating to employment law, such as government guidance and legal advice
- Plan for the potential impact of changes relating to employment law on the organisation and its employees
Equal Rights at WorkReal unit · NOCN
This unit provides knowledge of legal provisions for equal rights at work, including the Equality Act and the role of regulatory bodies. You'll relate these provisions to members' workplace experiences and understand trade union actions to promote and enforce equal rights.
What you'll be able to do
- Know the legal provisions related to equal rights at work, including relevant legislation and regulations.
- Relate equal rights provisions to the experiences of members at work, identifying instances of discrimination and inequality.
- Know actions that trade unions can take to promote equal rights at work, such as policy development, negotiation, and advocacy.
Equalities LawReal unit · NOCN
You'll understand recent and proposed changes to equalities law in the UK and their relevance to the workplace. The unit covers how to support workers in response to these changes to ensure fair and equitable treatment in employment contexts.
What you'll be able to do
- Understand the main features of recent and proposed changes relating to equalities law in the UK
- Understand the relevance of changes relating to equalities law to workers and the workplace
- Understand how to support workers in response to changes relating to equalities law, ensuring fair and equitable treatment
Globalisation and International DevelopmentReal unit · NOCN
This unit provides understanding of globalisation, international development, and social justice concepts and their interrelationships. You'll examine globalisation's impact on labour markets and environmental sustainability, and consider trade union approaches to international development.
What you'll be able to do
- Understand the key concepts of globalisation, international development, and social justice, and their interrelationships.
- Understand the impact of globalisation on various aspects of society, including labour markets, environmental sustainability, and cultural diversity.
- Give an overview of the trade union approach to international development, including its principles, strategies, and priorities.
Globalisation and MultinationalsReal unit · NOCN
This unit develops understanding of globalisation's economic relationships, the role of international financial institutions, and multinational companies in world trade. You'll also explore trade union strategies for engaging with multinational organisations.
What you'll be able to do
- Understand the basic economic relationships of globalisation, including trade, investment, and migration.
- Understand the role of key international financial institutions in development, such as the World Bank and the International Monetary Fund.
- Understand the role of multi-national companies in world trade, including their impact on employment and labour standards.
- Understand trade union strategies to deal with multinationals, including international solidarity and collective bargaining.
Handling Change at WorkReal unit · NOCN
This unit covers the understanding of workplace changes, including their impact on employees and organisations. You'll research relevant legislation and policies related to change and identify challenges and opportunities for trade unions during such changes.
What you'll be able to do
- Understand the types of changes that can affect the workplace and their potential impact.
- Research appropriate legislation, organisational policies, and other relevant information related to change at work.
- Identify potential problems and opportunities for trade unions arising from change at work.
Handling Members’ ProblemsReal unit · NOCN
You'll gain understanding of common workplace problems affecting members and the impact on wellbeing and performance. The unit covers confidentiality, information gathering, action planning, and communication skills necessary to address members' problems effectively.
What you'll be able to do
- Understand problems which affect members in the workplace
- Understand information relevant to a specific problem affecting members
- Produce a plan on how to take up a specific problem affecting members
- Identify communication skills required to handle members' problems
- Apply communication skills when handling members' problems
Information and Consultation in Multinational CompaniesReal unit · NOCN
This unit covers legislation, policies, and agreements related to information and consultation in multinational companies. You'll understand different forms of worker representation and develop arguments to promote best practice within multinational organisational settings.
What you'll be able to do
- Understand the key features of relevant legislation, policies and agreements concerning information and consultation in multinational companies
- Understand different forms of worker representation within companies, including their roles and responsibilities
- Understand arguments to promote best practice for a specific form of worker representation, advocating for effective employee engagement
Information for Bargaining, Negotiation and ConsultationReal unit · NOCN
You'll understand collective bargaining issues relevant to their workplace and sector, identify appropriate information sources, and recognise how employment law supports access to information. The unit develops skills for effective participation in bargaining, negotiation, and consultation.
What you'll be able to do
- Understand a range of collective bargaining issues relevant to own workplace and sector, including pay, working conditions, and equality.
- Recognise a range of appropriate sources of information relevant to the bargaining, negotiation and consultation process, including company data, industry reports, and legal advice.
- Understand where employment law supports access to and use of information for bargaining, negotiation or consultation, including the rights of trade unions to request information from employers.
International Trade UnionismReal unit · NOCN
You'll understand the role, structure, and objectives of international trade union and labour organisations. The unit covers the importance of international links between unions and identifies steps to establish and strengthen these connections.
What you'll be able to do
- Understand the role and structure of international trade union and labour organisations, including their aims and objectives
- Understand the reasons for, and importance of, international links between unions, including solidarity and mutual support
- Identify the steps needed to make and strengthen international links, such as communication, collaboration, and joint campaigns
- Understand the benefits of international collaboration for trade unions and their members
Introduction to Organising and RecruitmentReal unit · NOCN
You'll understand how the union organises within an organisation and the implications of adopting an organising approach. The unit covers union structure, methods of operation, representative roles, and the benefits of an organising approach to meet members’ needs and build the union.
What you'll be able to do
- Understand how the union organises within their organisation, including its structure and methods of operation.
- Understand the implications of adopting an organising approach to effectively meet the needs of working people and build a stronger union presence.
Introduction to Pensions Provision for Trade UnionsReal unit · NOCN
This unit introduces pensions provision and the trade union role in protecting members’ pensions. You'll understand different pension schemes, auto-enrolment, relevant legislation, and how trade unions ensure compliance and safeguard pension rights.
What you'll be able to do
- Understand pensions provision, including different types of pension schemes and their benefits.
- Understand the trade union role in protecting pensions provision for its members and ensuring compliance with regulations.
Introduction to Pensions for Trade Union RepresentativesReal unit · NOCN
This unit enables trade union representatives to understand different pension options, key pension terms, relevant regulations, and sources of information. You'll be able to describe the features and operation of their own occupational pension scheme.
What you'll be able to do
- Understand different pension options available
- Understand pension terms, concepts, regulations and information
- Understand the details of own occupational pension scheme
Maintaining a Trade Union DatabaseReal unit · NOCN
This unit provides knowledge of how trade unions use ICT systems to manage membership data and develop transferable database skills. You'll apply good working practices to create, modify, and maintain databases to support membership management tasks.
What you'll be able to do
- Understand how a trade union utilises ICT systems to effectively capture and manage membership data
- Develop transferable database application skills applicable to a union context
- Understand how to adopt and implement good working practices when using ICT systems
- Apply database skills and knowledge to complete relevant tasks within a trade union setting
Making Committees EffectiveReal unit · NOCN
You'll learn to participate effectively in committees, including active listening, constructive discussion, and decision-making. The unit covers reviewing and evaluating action plans and producing clear, specific action plans to support committee objectives.
What you'll be able to do
- Participate effectively in the committee, contributing to discussions and decision-making processes.
- Review existing action plans, evaluating their effectiveness and identifying areas for improvement.
- Produce clear and concise action plans, outlining specific tasks, responsibilities, and timelines.
Membership OrganisationReal unit · NOCN
This unit equips learners with skills to use and maintain a membership information system, promote the union within the workforce, and develop recruitment plans. You'll manage member data accurately and apply effective strategies to increase union membership.
What you'll be able to do
- Use and maintain a membership information system
- Understand how to promote the union amongst the workforce
- Write a recruitment plan
Mentoring for Trade Union RepresentativesReal unit · NOCN
You'll understand their role and responsibilities as mentors to trade union members, methods for identifying individual mentoring needs, and processes for reviewing progress. The unit emphasises confidentiality and ethical behaviour in mentoring practice.
What you'll be able to do
- Explain own role and responsibilities when mentoring union members.
- Describe ways to identify individual mentoring needs.
- Explain how to review progress through mentoring.
Negotiating on PensionsReal unit · NOCN
You'll understand issues arising from changes affecting pensions and the negotiation process with employers. The unit teaches you to produce plans for negotiating pension improvements, demonstrating knowledge of negotiation stages and stakeholder roles.
What you'll be able to do
- Understand issues that may arise for members from changes affecting pensions
- Understand how pensions are negotiated
- Produce a plan for negotiating improvements in pension schemes
Online Learning for Trade Union EducationReal unit · NOCN
You'll understand the benefits and requirements of online learning for trade union education. The unit covers managing personal online learning and emphasises the importance of collabourative approaches to enhance trade union education accessibility and effectiveness.
What you'll be able to do
- Understand the benefits of online learning for trade union members and representatives.
- Manage your own online trade union learning effectively.
- Understand the technical and personal requirements necessary for successful online learning.
- Understand the importance of a collaborative approach to trade union education through online learning.
Organising CampaignsReal unit · NOCN
You'll understand the organising approach to campaigns and the key components involved, such as recruitment and leadership identification. The unit supports learners in developing and implementing organising campaigns within their union, including power analysis and action planning.
What you'll be able to do
- Understand the organising approach to running campaigns
- Understand the key components of an organising campaign
- Develop an organising campaign in their union
Organising the WorkplaceReal unit · NOCN
You'll explore factors influencing union membership changes and analyse their impact on the workplace. The unit covers current union organising practices and supports learners in developing strategies to improve union organising effectiveness.
What you'll be able to do
- Identify reasons for union membership change
- Understand current union organising practices
- Develop good practice around organising in the workplace
Pay and BenefitsReal unit · NOCN
You'll identify information sources necessary for formulating pay claims and understand the impact of pay awards and associated benefits on members’ income. The unit includes analysing market rates, cost of living, and company performance data relevant to pay negotiations.
What you'll be able to do
- Identify a range of information needed to formulate a pay claim, including market rates, cost of living, and company performance.
- Understand the impact of a pay award on members’ income, including tax implications and potential benefits.
- Understand a range of benefits that could be included in a pay claim, such as pensions, healthcare, and flexible working arrangements.
Pension Scheme ManagementReal unit · NOCN
This unit provides foundational knowledge of pension scheme management, defining key concepts and terms such as defined benefit and defined contribution schemes. You'll understand pension scheme management, fund administration, and how to address common pension-related issues.
What you'll be able to do
- Define the key concepts and terms used in pension scheme management.
- Explain the management of pension schemes and funds, including relevant regulations and best practices.
- Deal with common issues that may arise in pension schemes, such as contribution problems or benefit disputes.
Pensions and Equal TreatmentReal unit · NOCN
You'll explore how pension provision can be discriminatory and understand inequalities related to pensions. The unit includes producing plans to reduce inequalities in pension provision, considering the application of equal treatment legislation.
What you'll be able to do
- Understand the ways in which pension provision can potentially be discriminatory
- Understand the various inequalities issues that can arise in relation to pension provision
- Produce a comprehensive plan for reducing inequalities in pension provision within a specific context
Practical Bargaining, Negotiation and ConsultationReal unit · NOCN
You'll recognise different negotiating styles and their effects on negotiation processes. The unit develops skills for effective team negotiation and understanding the union’s negotiating position, enabling constructive participation in bargaining and consultation.
What you'll be able to do
- Recognise different negotiating styles in various situations.
- Negotiate effectively as part of a team, contributing to achieving desired outcomes.
- Understand the strengths and weaknesses of the union’s negotiating position in relation to specific issues.
Preparing for Bargaining, Negotiation and ConsultationReal unit · NOCN
This unit develops learners' ability to prepare cases, claims, or responses using information relevant to trade union goals. It includes strategies to improve bargaining, negotiation, and consultation information and the clear presentation of supporting evidence.
What you'll be able to do
- Use information relevant to trade union goals to prepare a case, claim or response
- Improve bargaining information strategy
- Improve negotiation information strategy
- Improve consultation information strategy
Presenting Trade Union Information to Members Using ICTReal unit · NOCN
This unit develops learners’ skills in creating and delivering multi-slide presentations on trade union topics using ICT. You'll use animation, slide transitions, and multimedia content to enhance presentations and effectively communicate information to members.
What you'll be able to do
- Create and edit a multi-slide presentation on a trade union topic, ensuring clarity and accuracy of information.
- Use animation and slide transitions effectively to enhance the visual appeal and engagement of a presentation.
- Use multimedia content, such as images, audio, and video, to enhance a presentation and support key messages.
- Make a presentation using electronic visual aids, demonstrating confidence and effective communication skills.
Project Work for Trade Union RepresentativesReal unit · NOCN
This unit covers the principles of project work within a trade union context, including planning, implementation, and evaluation stages. You'll understand how effective project work supports trade union objectives and member engagement, and identify potential project opportunities.
What you'll be able to do
- Understand the key characteristics of project work, including planning, implementation, and evaluation.
- Know how effective project work can assist the work of trade unions, such as improving member engagement or addressing workplace issues.
- Understand tools and techniques for effective project work, including project management software and communication strategies.
- Identify potential project opportunities for trade unions, aligning projects with union priorities and member needs.
Promoting Trade Union Issues using FilmReal unit · NOCN
You'll learn to produce a film promoting trade union issues, including creating a content outline, filming relevant scenes, editing footage, and publishing the final product. The unit also emphasises adherence to health and safety regulations during production.
What you'll be able to do
- Produce an outline for the content of a film.
- Film appropriate scenes for a film.
- Edit the content of a film.
- Publish the finished film.
Recognising and Tackling Disability DiscriminationReal unit · NOCN
You'll study how disability discrimination occurs, including direct and indirect discrimination, harassment, and victimisation. The unit covers identification of support sources and explores methods for tackling disability discrimination within the workplace.
What you'll be able to do
- Understand how disability discrimination can occur in various forms and contexts, including direct discrimination, indirect discrimination, harassment, and victimisation.
- Identify sources of support and guidance for tackling disability discrimination, such as legislation, policies, and advocacy organisations.
- Know different ways of tackling disability discrimination, including raising awareness, challenging discriminatory practices, and promoting inclusive policies and procedures.
Recognising and Tackling Discrimination for Trade Union RepresentativesReal unit · NOCN
This unit covers the recognition and understanding of discrimination, including direct and indirect forms, harassment, and victimisation. You'll study relevant legislation and organisational policies, and develop knowledge of effective methods to tackle discrimination and promote equality within the workplace.
What you'll be able to do
- Understand how discrimination can occur in various forms.
- Understand the legislative sources and organisational policies designed to tackle discrimination.
- Understand different ways of tackling discrimination and promoting equality in the workplace.
Reflecting on Learning and Experience in the WorkplaceReal unit · NOCN
It teaches you to understand the value of prior experience and learning, recognise their own learning processes and environment, and reflect on their progress. You'll also consider how their current learning programme influences their roles at work.
What you'll be able to do
- Understand the value of prior experience and learning in personal and professional development
- Understand own learning processes, including preferred learning styles and strategies
- Understand the characteristics of the current learning environment, including available resources and support
- Reflect on progress as a learner, identifying strengths, weaknesses, and areas for improvement
- Know how the current learning programme will impact on own role(s) at work, including potential career progression and increased job satisfaction
Research Project: Carrying Out and Reporting on Action for Equality in the WorkplaceReal unit · NOCN
You'll learn to carry out a union research project aimed at challenging discrimination and promoting equality in the workplace. The unit covers planning, implementing, analysing data, reporting findings, and evaluating personal learning and performance.
What you'll be able to do
- Carry out a union research project in the workplace that aims to challenge discrimination and promote best equality practice.
- Report on research project findings and recommendations for action.
- Evaluate own learning and performance throughout the research project.
State Pension SchemesReal unit · NOCN
You'll gain knowledge of key features of state pension schemes, including basic, additional, and new state pensions. The unit covers how these schemes affect members' retirement income and benefit eligibility, and includes calculation of contributions and benefits.
What you'll be able to do
- Describe the key features of state provision for pensions.
- Explain how state pension schemes affect members.
- Calculate contributions and benefits related to state pension schemes.
The Role of the Member Nominated Pension Scheme TrusteeReal unit · NOCN
This unit covers the legal basis of occupational pension schemes, including relevant legislation and regulatory bodies. You'll understand the roles and responsibilities of member nominated pension scheme trustees and how to manage pension scheme issues effectively.
What you'll be able to do
- Know the legal basis of occupational pension schemes, including relevant legislation and regulations
- Know the roles and responsibilities of different parties involved in occupational pension schemes
- Deal with pension scheme issues, such as member queries, benefit calculations, and scheme administration
- Escalate complex pension scheme issues to the appropriate authority or expert
Trade Union Partnership AgreementsReal unit · NOCN
You'll gain knowledge of Trade Union Partnership Agreements, including their key features, components, and the roles and responsibilities of involved parties. The unit also covers skills for effective implementation and processes for resolving problems within such agreements.
What you'll be able to do
- Know the key features and components of a Trade Union Partnership Agreement.
- Understand the roles and responsibilities of all parties involved in a Trade Union Partnership Agreement, including union representatives, management, and employees.
- Understand the skills required to ensure the effective implementation of a Trade Union Partnership Agreement, such as communication, negotiation, and problem-solving skills.
- Understand the process of solving problems and resolving disputes through the Trade Union Partnership approach, including conflict resolution techniques and collaborative decision-making.
Trade Union Representatives Supporting MembersReal unit · NOCN
This unit covers how trade unions support members within the workplace, including recognising when to signpost members to appropriate support structures. You'll also plan procedures to implement counselling support, developing skills to assist members effectively.
What you'll be able to do
- Understand how trade unions can support members within the workplace
- Recognise when to signpost members onto appropriate support structures
- Plan to implement procedures in the workplace to offer counselling support
Trade Union Representatives research to Undertake Action for Equality in the WorkplaceReal unit · NOCN
You'll learn to plan and undertake research projects aimed at challenging discrimination and promoting best equality practice in the workplace. The unit covers appropriate research methods and requires justification of project choices to support effective action.
What you'll be able to do
- Decide on a research project to challenge discrimination in the workplace
- Decide on a research project to promote best equality practice in the workplace
- Understand appropriate research methods that can be used in developing action on equalities
- Plan a research project to challenge discrimination and promote best equality practice
Trade Union and Political ActivityReal unit · NOCN
This unit examines the importance of political activity within the trade union movement, reasons for affiliation, and the impact of political decisions on members. You'll develop plans to increase political influence and understand various forms of union political engagement.
What you'll be able to do
- Understand the importance of political activity within the trade union movement and its impact on members.
- Understand the reasons for and processes involved in affiliation with political organisations.
- Produce a plan to increase political influence for the trade union, considering various strategies and resources.
Trade Unions and EuropeReal unit · NOCN
This unit provides learners with knowledge of European Union institutions and related trade union organisations. You'll understand the EU’s impact on national employment rights and gain insight into EU economic and social policies relevant to trade unions.
What you'll be able to do
- Understand the role and structure of European Union Institutions and related trade union organisations, including their functions and relationships.
- Understand the impact of the European Union on national employment rights, including legislation and regulations.
- Know European Union economic and social policies, including their objectives and implementation.
- Understand the relationship between European Union policies and trade union policies and strategies, including areas of alignment and divergence.
Trade Unions and the LawReal unit · NOCN
This unit develops understanding of the legal system's impact on trade unions, covering key rights and responsibilities under trade union law. You'll examine different types of law relevant to trade unions and the legal framework governing their activities.
What you'll be able to do
- Understand aspects of the legal system that affect trade unions, including their rights and responsibilities.
- Understand different types of law relevant to trade unions, such as employment law and contract law.
- Understand trade union law, including legislation related to industrial relations and collective bargaining.
Understanding Environmental Issues in the WorkplaceReal unit · NOCN
This unit covers environmental changes affecting the workplace and their impact on workers and organisations. You'll identify key information sources and environmental issues relevant to trade union action, including links to workplace health and safety.
What you'll be able to do
- Understand environmental changes affecting the workplace and their potential impact.
- Identify key information appropriate to environmental changes at work, including relevant data and regulations.
- Identify environmental issues for trade union action, advocating for sustainable practices and worker well-being.
Understanding your Pension SchemeReal unit · NOCN
It teaches you to understand occupational pension schemes, including their structure, operation, and relevant legislation. You'll calculate contributions, funding, and benefits, and identify areas for improvement within their own pension scheme.
What you'll be able to do
- Understand the structure and operation of occupational pension schemes.
- Understand how own pension scheme affects its members, including their rights and responsibilities.
- Calculate contributions, funding levels, and potential benefits within own pension scheme.
- Identify areas for potential improvement in own occupational pension scheme, considering factors such as investment strategy and member communication.
Union Representatives - InductionReal unit · NOCN
This unit provides learners with fundamental skills for trade union representatives, including cooperative working, accessing trade union information, and understanding key union functions. You'll develop communication skills and create a contacts list to support their role.
What you'll be able to do
- Demonstrate skills in co-operative and collective working within a trade union environment.
- Find trade union information and other related information from appropriate sources.
- Know the key functions of a trade union in the workplace, including representation and negotiation.
- Create a comprehensive union contacts list for effective communication and networking.
- Know how trade union documents, such as constitutions and policies, guide the actions of union representatives.
- Organise information in an appropriate way for effective record-keeping and communication.
Using Electronic Databases for Trade Union ActivitiesReal unit · NOCN
You'll learn to design, populate, and test electronic databases for trade union tasks. The unit includes generating reports, performing data analysis, and adhering to protocols for database use to support trade union activities effectively.
What you'll be able to do
- Create a database for a specified trade union task
- Use a database effectively for various trade union tasks
- Understand protocols for database usage within a trade union context
Using ICT for Trade UnionistsReal unit · NOCN
You'll develop ICT skills necessary for trade union work, including operating computers, using input devices, and applying relevant software. The unit emphasises organising, storing, and retrieving information securely, alongside understanding safety and security practices.
What you'll be able to do
- Operate a computer effectively.
- Organise trade union information in a structured manner.
- Store trade union information securely.
- Retrieve trade union information efficiently.
- Know safety practices when using ICT equipment.
- Know security practices to protect trade union information.
- Know the main components of a personal computer (PC).
Using Spreadsheets for Trade Union ActivitiesReal unit · NOCN
You'll develop skills in using spreadsheets for trade union activities, including accurate data entry, consistent formatting, and appropriate data types. The unit also covers the use of formulae for calculations, graphical data presentation, and data management to support analysis and decision-making.
What you'll be able to do
- Enter and format data accurately and efficiently in a spreadsheet
- Use formulae to calculate data in a spreadsheet, including basic arithmetic and statistical functions
- Present data in graphical form using appropriate chart types, such as bar charts, pie charts, and line graphs
- Sort and manage data in a spreadsheet using filters and other data management tools
- Analyse data using spreadsheet functions
Using Word Processing for Trade UnionistsReal unit · NOCN
You'll develop skills in using word processing software to create, format, and produce trade union documents. The unit includes integrating text and graphics from various sources and applying formatting and layout features to enhance document presentation.
What you'll be able to do
- Effectively use a range of word processing functions.
- Add text and graphics from different sources into word processing documents.
- Produce professional trade union documents using word processing software.
Using a Membership Database to Support Trade Union ActivitiesReal unit · NOCN
You'll recognise how membership databases support trade union activities and develop database application skills. The unit includes understanding regulatory requirements and applying knowledge to manage data for tracking member engagement and supporting decision-making.
What you'll be able to do
- Recognise how membership systems support various trade union activities
- Know the essential database application skills required to effectively use a membership database
- Understand the regulatory framework governing the use and management of databases, including data protection
- Apply relevant skills and knowledge to complete tasks using a membership database
Using a Union Database for CommunicationReal unit · NOCN
This unit equips learners with knowledge of how membership systems support union communications and the application of database skills to enhance targeted messaging. You'll understand the regulatory framework for electronic communications and apply skills to communication tasks.
What you'll be able to do
- Recognise how membership systems support union communications, facilitating effective engagement and information dissemination.
- Know how database application skills support union communications, enabling efficient data management and targeted messaging.
- Understand the regulatory framework for electronic communications, ensuring compliance with data protection and privacy legislation.
- Apply skills and knowledge to communication tasks, contributing to effective internal and external communication strategies.
Using the Internet and Email for Trade UnionistsReal unit · NOCN
You'll learn to use the internet and email for trade union activities, including accessing relevant information and communicating professionally. The unit emphasises internet safety and security, enabling learners to evaluate online resources and manage electronic communications securely.
What you'll be able to do
- Access information on the internet that is relevant to trade union activity.
- Send and receive emails effectively for trade union purposes.
- Explain internet safety and security issues relevant to trade unionists.
Using the Law in Collective BargainingReal unit · NOCN
This unit provides knowledge of employment law relevant to workplace issues and collective bargaining. You'll prepare legal arguments to support negotiations, covering areas such as discrimination, unfair dismissal, and health and safety legislation.
What you'll be able to do
- Understand employment law relevant to issues that commonly arise in the workplace
- Prepare arguments, based on employment law, that may be used in collective bargaining negotiations
Using the MediaReal unit · NOCN
You'll learn to effectively use the media for promoting trade union issues, including designing and writing news releases, developing interview techniques, and planning media strategies to communicate messages to target audiences through appropriate channels.
What you'll be able to do
- Identify effective ways of presenting trade union issues to the media, considering target audiences and communication channels.
- Design and write news releases that effectively communicate trade union messages and activities.
- Develop interview skills to confidently and effectively represent the trade union in media interactions.
- Plan to use the media strategically to raise awareness of trade union issues and campaigns.
Women Workers: An International PerspectiveReal unit · NOCN
This unit provides an understanding of international issues affecting women workers, including discrimination and pay inequality. You'll recognise the importance of international links between women workers and their organisations and explore ways to strengthen these connections.
What you'll be able to do
- Understand a range of issues affecting women workers internationally, including discrimination, pay inequality, and access to opportunities.
- Recognise the importance of international links between women workers and their representative organisations, fostering solidarity and collective action.
- Understand ways of making and strengthening international links, including networking, information sharing, and collaborative projects.
Work-Life BalanceReal unit · NOCN
This unit provides learners with knowledge of changes in work time organisation and options for reorganising work time to benefit union members. You'll understand the role of union-management partnerships and relevant policies promoting work-life balance.
What you'll be able to do
- Understand the changes taking place in the organisation of work time within different organisational contexts.
- Understand the various options available for reorganising work time to benefit union members.
- Understand the potential benefits that can arise from union and management working in partnership to address work-life balance issues.
- Understand the relevant standards and organisational policies regarding work-life balance.
- Understand different ways to achieve work-life balance for union members, considering individual needs and circumstances.
Working with Figures for Trade UnionsReal unit · NOCN
This unit equips learners with numerical skills to solve trade union problems involving percentages, averages, and ratios. You'll estimate, approximate, and check results, interpret statistical information, and present secondary data relevant to trade union tasks.
What you'll be able to do
- Solve trade union problems involving numbers.
- Approximate, estimate and check results.
- Interpret given statistical information and report for trade union members.
- Present and interpret secondary data relating to trade union tasks.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Building Confidence for Trade UnionistsBuilding Equality in the Workplace for Trade Union RepresentativesCommunication Skills for Trade Union RepresentativesCountering Misunderstanding and PrejudiceDealing with Intimidating BehaviourDevelopment of Trade Union MembershipDisability Champions at WorkDomestic Violence and the Trade Union Context
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
NOCN Level 2 Award for Trade Union Representatives
- Advise on Workplace Negotiations
- Advise on and support workplace negotiations
- Co-ordinate and Oversee Contracts with Service Providers
- Contribute to the effective functioning of the Board of Trustees
- Develop and support union organisation in the workplace v2
- Develop union recognition rights with employers v2
- Funding for defined benefit schemes – setting a framework
- Lead workplace negotiations
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Advise on Workplace NegotiationsAdvise on and support workplace negotiationsCo-ordinate and Oversee Contracts with Service ProvidersContribute to the effective functioning of the Board of TrusteesDevelop and support union organisation in the workplace v2Develop union recognition rights with employers v2Funding for defined benefit schemes – setting a frameworkLead workplace negotiationsLead workplace negotiations v2Manage the business of the Board of TrusteesPrepare and Present Information to the Media v2Prepare and present cases on behalf of union members v2Represent the union and promote its policiesStewardship and Oversight – Internal ControlsStewardship and oversight – communication with membersStewardship and oversight – meetings and decisionsSupport Workplace Negotiations v2Support and Contribute to the Policy+1 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your own work
This unit explores how building confidence can positively affect union members’ personal and professional lives and the union itself. Learners will examine the damaging effects of workplace stereotyping and understand how to facilitate change to support confident union members.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 2 Award for Trade Union Representatives
64 units in this credential, in the order it lists them, awarded by NOCN.
- Building Confidence for Trade Unionists
- Building Equality in the Workplace for Trade Union Representatives
- Communication Skills for Trade Union Representatives
- Countering Misunderstanding and Prejudice
- Dealing with Intimidating Behaviour
- Development of Trade Union Membership
and 58 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.