How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Credit Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Credit Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Credit Management.
The CICM Level 2 Award focuses on the process of taking control of goods. Learners gain an understanding of the legal framework and the role of enforcement agents. This qualification is relevant to those working or intending to work within public services.
These are the units Chartered Institute of Credit Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Credit Management. It does the teaching and the mapping. Chartered Institute of Credit Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Taking Control of Goods Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of enforcement agents within the enforcement profession, including their powers, responsibilities, and ethical obligations.
- Understand the law relevant to enforcement agents, including legislation relating to debt recovery, trespass, and human rights.
- Understand the practice of taking control of goods, including the procedures for identifying, valuing, and securing assets.
- Understand the practice of removal and sale of goods, including the legal requirements for storage, advertising, and auctioning.
- Understand relevant aspects of customer care, including communication skills, conflict resolution, and complaint handling.
- Understand how to manage conflict situations, including techniques for de-escalation, negotiation, and personal safety.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Organise and transport goods and other items
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Chartered Institute of Credit Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Taking Control of Goods
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Taking Control of Goods” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Taking Control of Goods, one of this qualification's own units.
Applied to your own work
This unit provides learners with knowledge of the role and legal responsibilities of enforcement agents. Learners will understand relevant legislation, procedures for taking control of goods, removal and sale practices, and aspects of customer care within enforcement.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.