How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
The Highfield Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) is designed to support roles in the workplace, allowing drivers to demonstrate their competencies in various areas such as health and safety, customer service, and transporting vulnerable individuals.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Carry fare paying passengers within the framework of the private hire industry Real unit · Highfield Qualifications
What you'll be able to do
- Understand the reasons why drivers, vehicles and operators need a license
Carry fare paying passengers within the regulatory framework of the taxi industry Real unit · Highfield Qualifications
What you'll be able to do
- Understand the reasons why drivers, vehicles and operators must obtain a license
Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries Real unit · Highfield Qualifications
What you'll be able to do
- Develop work skills relevant to the community transport, chauffeur, taxi and private hire vehicle industries
- Maintain work skills relevant to the community transport, chauffeur, taxi and private hire vehicle industries
- Develop knowledge relevant to the community transport, chauffeur, taxi and private hire vehicle industries
- Maintain knowledge relevant to the community transport, chauffeur, taxi and private hire vehicle industries
Drive a taxi or private hire vehicle in a professional manner Real unit · Highfield Qualifications
What you'll be able to do
- Prepare to drive the vehicle for the safe transport of passengers
Employment Rights and Responsibilities in the Passenger Transport Sector Real unit · Highfield Qualifications
What you'll be able to do
- Describe the employment rights and responsibilities of the employee and employer.
- Explain employment rights and responsibilities and how these affect organisations.
Ensure health and safety of the taxi and private hire driver and passengers Real unit · Highfield Qualifications
What you'll be able to do
- Recognise hazards and assess risks to health and safety
- Understand how to prevent or protect against potential hazards and risks
Manage and administer small businesses in the community transport, taxi or private hire industries Real unit · Highfield Qualifications
What you'll be able to do
- Plan and operate a small business in the community transport, taxi or private hire industries.
- Describe how to plan and operate a small business in the community transport, taxi or private hire industries.
- Manage accounting and administration functions within a small business.
- Describe how to manage accounting and administration functions within a small business.
Plan routes in the taxi and private hire industries Real unit · Highfield Qualifications
What you'll be able to do
- Transport the customer by the most direct and recognised route possible, considering traffic conditions and passenger preferences.
- Transport customers by the most direct and recognised route possible, using route planning tools and demonstrating knowledge of local geography.
Process fares and charges for private hire passengers Real unit · Highfield Qualifications
What you'll be able to do
- Carry out private hire work on behalf of an operator.
- Carry out private hire work when contracted to a private hire operator.
Process fares and charges for taxi passengers Real unit · Highfield Qualifications
What you'll be able to do
- Accurately calculate a fare for transporting passengers within a hire and reward system, using appropriate tariffs and charging methods
- Charge out a fare for transporting passengers within a hire and reward system, ensuring transparency and compliance with regulations
- Accurately calculate a fare for transporting passengers within a hire and reward system, understanding the relevant factors and regulations
- Charge out a fare for transporting passengers within a hire and reward system, ensuring accuracy and compliance
Process telephone bookings in the road passenger transport industries Real unit · Highfield Qualifications
What you'll be able to do
- Accurately identify the prospective passenger’s transport requirements, including destination, time, and any special needs.
- Accurately identify the prospective passenger’s transport requirements, using effective questioning and listening skills.
- Communicate changes to transport arrangements clearly and effectively to passengers, ensuring they are fully informed.
- Communicate changes to transport arrangements clearly and effectively to passengers, using appropriate communication methods and addressing any concerns.
Provide a safe and legal vehicle for transporting passengers by taxi and/or private hire Real unit · Highfield Qualifications
What you'll be able to do
- Clean the vehicle in preparation for transporting fare paying passengers
Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle Real unit · Highfield Qualifications
What you'll be able to do
- Provide safe wheelchair assistance to customers
Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance Real unit · Highfield Qualifications
What you'll be able to do
- Identify when customers need assistance
Provide professional customer service in the taxi and private hire industries Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate professionalism and efficiency
Transport children and young persons by taxi, private hire or chauffeuring Real unit · Highfield Qualifications
What you'll be able to do
- Prepare a vehicle for transporting children and young persons
Transport parcels, luggage and other items in the taxi and private hire industries Real unit · Highfield Qualifications
What you'll be able to do
- Accept and load parcels and luggage for transportation
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Carry fare paying passengers within the framework of the private hire industry
- Standard
Develop and maintain your work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Standard
Drive a taxi or private hire vehicle in a professional manner
- Standard
Manage and administer small businesses in road passenger transport operations
- Standard
Manage and administer small businesses in the community transport
- Standard
Manage and administer small businesses in the driver training industry
- Standard
Plan routes in the taxi and private hire industries
- Standard
Process fares and charges for private hire passengers
- Standard
Process fares and charges for taxi passengers
- Standard
Select and plan a driver assessment route in logistics operations
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry fare paying passengers within the framework of the private hire industryCarry fare paying passengers within the regulatory framework of the taxi industryDevelop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industriesDrive a taxi or private hire vehicle in a professional mannerEmployment Rights and Responsibilities in the Passenger Transport SectorEnsure health and safety of the taxi and private hire driver and passengersManage and administer small businesses in the community transport, taxi or private hire industriesPlan routes in the taxi and private hire industries
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Plan routes in the taxi and private hire industries” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Manage and administer small businesses in the community transport, taxi or private hire industries” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Carry fare paying passengers within the framework of the private hire industry
- Develop and maintain your work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Manage and administer small businesses in road passenger transport operations
- Manage and administer small businesses in the community transport
- Manage and administer small businesses in the driver training industry
- Plan routes in the taxi and private hire industries
- Process fares and charges for private hire passengers
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry fare paying passengers within the framework of the private hire industry, one of this qualification's own units.
Applied to your own work
Covers the regulations and procedures for carrying passengers in private hire vehicles.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (RQF)
17 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Carry fare paying passengers within the framework of the private hire industry
- Carry fare paying passengers within the regulatory framework of the taxi industry
- Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Employment Rights and Responsibilities in the Passenger Transport Sector
- Ensure health and safety of the taxi and private hire driver and passengers
and 11 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.