How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
It provides an introduction to the role of a professional taxi and private hire driver. Learners will study transporting items, routes and fares, transporting children, health and safety, and road safety. It is intended for those seeking a career in transportation operations.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Health and safety in the taxi and private hire work environment Real unit · Highfield Qualifications
What you'll be able to do
- Ensure health and safety in the taxi and private hire work environment
- Understand how to prevent and protect driver and customers from potential hazards and risks
- Understand how to respond to an emergency or incident when driving a taxi or private hire vehicle
Professional customer service in the taxi and private hire industry Real unit · Highfield Qualifications
What you'll be able to do
- Understand the importance of providing a professional service in a competitive passenger transport market.
- Understand how to deliver quality customer service to all sections of the community.
- Work effectively with colleagues and other professionals.
- Communicate effectively with passengers and other stakeholders.
Road safety when driving passengers in a taxi or private hire vehicle Real unit · Highfield Qualifications
What you'll be able to do
- Understand the various factors that can affect a driver's judgement, including fatigue, stress, and distractions
- Understand the impact of these factors on driving performance and road safety
- Understand the factors that can affect a driver's concentration, including environmental conditions and personal well-being
- Transport customers in a safe manner, adhering to traffic laws and regulations
- Transport customers in a comfortable manner, considering their needs and preferences
Routes and fares in the taxi and private hire vehicle industries Real unit · Highfield Qualifications
What you'll be able to do
- Use map reading skills to plan routes for taxi and private hire journeys
- Use navigational tools, including GPS and other technologies, to determine the most efficient routes
- Know the rules and regulations related to picking up passengers in designated areas
- Know the safety measures to take when picking up and setting down passengers, including assessing the surrounding environment
- Know the restrictions that apply to picking up and setting down passengers in specific locations
- Accurately calculate a fare for transporting passengers within a hire and reward system, taking into account distance, time, and any additional charges
Taxi and private hire services for passengers who require assistance Real unit · Highfield Qualifications
What you'll be able to do
- Understand anti-discriminatory legislation relevant to the taxi and private hire industry.
- Understand how to recognise when passengers require assistance.
- Understand how to provide an appropriate service for customers who may experience difficulties in using taxis and private hire vehicles.
- Provide safe wheelchair assistance to customers who require transfer to an accessible vehicle.
- Provide safe wheelchair assistance to customers who require transfer to an accessible vehicle.
- Provide safe assistance for customers who want to transfer from wheelchair to the vehicle.
Taxi and private hire vehicle maintenance and safety inspections Real unit · Highfield Qualifications
What you'll be able to do
- Prepare and clean the vehicle in preparation for fare paying passengers.
- Undertake a regular inspection regime to maintain the safety and efficiency of the licensed vehicle and to ensure it meets legal requirements.
- Monitor vehicle systems between service intervals and inspections.
The regulatory framework of the taxi and private hire industry Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to meet the requirements to hold and retain a licence to drive and work within the taxi and private hire industry.
- Know the requirements of the licensing authority in relation to hackney carriage or private hire vehicles.
- Work within the regulatory framework for carrying passengers for hire and reward.
- Discharge the duties and responsibilities of a licensed operator.
Transporting of children and young persons by taxi or private hire vehicle Real unit · Highfield Qualifications
What you'll be able to do
- Understand the driver's responsibilities in ensuring the vehicle is suitable for transporting children and young persons
- Understand the importance of checking the vehicle's safety features and ancillary components, such as child seats, are in good working order
- Understand the procedures for safely picking up children and young persons from a designated location
- Understand how to transport children and young persons safely and securely to their destination
- Understand the procedures for safely handing over children and young persons to an authorised person at the destination point, ensuring their well-being and security
Transporting of parcels, luggage and other items in the taxi and private hire industries Real unit · Highfield Qualifications
What you'll be able to do
- Understand the procedures for accepting parcels, luggage and other items for transportation in the taxi and private hire industries
- Understand the correct methods for loading parcels, luggage and other items into a taxi or private hire vehicle, ensuring safety and security
- Carry out lost property checks in a taxi or private hire vehicle
- Know the appropriate steps to take to source the owner of lost property found in a taxi or private hire vehicle, in accordance with legal and organisational requirements
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Drive a taxi or private hire vehicle in a professional manner
- Standard
Plan routes in the taxi and private hire industries
- Standard
Transport children and young persons by taxi, private hire or chauffeuring
- Standard
Transport parcels, luggage and other items in the taxi and private hire industries
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Health and safety in the taxi and private hire work environmentProfessional customer service in the taxi and private hire industryRoad safety when driving passengers in a taxi or private hire vehicleRoutes and fares in the taxi and private hire vehicle industriesTaxi and private hire services for passengers who require assistanceTaxi and private hire vehicle maintenance and safety inspectionsThe regulatory framework of the taxi and private hire industryTransporting of children and young persons by taxi or private hire vehicle
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Health and safety in the taxi and private hire work environment” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Drive a taxi or private hire vehicle in a professional manner
- Plan routes in the taxi and private hire industries
- Transport children and young persons by taxi, private hire or chauffeuring
- Transport parcels, luggage and other items in the taxi and private hire industries
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Health and safety in the taxi and private hire work environment, one of this qualification's own units.
Applied to your own work
Covers health and safety regulations, the duties of care, risk assessment, and response to incidents in the taxi and private hire environment.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF)
9 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Health and safety in the taxi and private hire work environment
- Professional customer service in the taxi and private hire industry
- Road safety when driving passengers in a taxi or private hire vehicle
- Routes and fares in the taxi and private hire vehicle industries
- Taxi and private hire services for passengers who require assistance
- Taxi and private hire vehicle maintenance and safety inspections
and 3 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.