How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Insurance Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Insurance Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Insurance Institute.
The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry (and the logical progression from the Certificate in Insurance). It will provide you with a firm grounding in insurance fundamentals and will enable you to build towards advanced technical knowledge, thereby ensuring you have the means to function effectively in a challenging environment.
These are the units Chartered Insurance Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Insurance Institute. It does the teaching and the mapping. Chartered Insurance Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Aviation and space insurance Real unit · Chartered Insurance Institute
What you'll be able to do
- Know the main elements of aviation risk, including the different types of risks involved.
- Understand the main international and national measures impacting on aviation risk, including regulatory frameworks and safety standards.
- Understand the scope of cover under the main and related classes of aviation insurance, including hull, liability, and passenger insurance.
- Understand the market practices of aviation insurance, including underwriting, pricing, and distribution channels.
- Understand risk assessment and underwriting of aviation insurance, including the factors considered in assessing risk and determining premiums.
- Understand claims investigation, handling and settlement procedures in aviation insurance, including the process for reporting and resolving claims.
- Understand key aspects of space insurance, including the unique risks and challenges associated with insuring space activities.
Cargo and goods in transit insurances Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key aspects of the business environment of shipping and world trade
- Understand the legal and regulatory environment relevant to cargo and goods in transit risks
- Understand the scope of cover typically provided by cargo insurance policies
- Understand the scope of cover typically provided by haulage contractor’s liability insurance policies
- Understand the factors involved in the underwriting of cargo and goods in transit insurance risks
- Understand the claims considerations and procedures specific to cargo and goods in transit insurance
Claims practice Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key aspects of claims handling.
- Understand the key aspects of handling personal lines claims, including motor claims.
- Understand the key aspects of handling property claims, including business interruption claims.
- Understand the key aspects of handling third party liability claims.
Commercial insurance contract wording Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the environment within which UK commercial (re)insurance contract wordings are created and used
- Understand the legal issues that can affect the interpretation and enforceability of commercial (re)insurance contract wordings
- Understand the standard terms and conditions commonly found in commercial (re)insurance contract wordings
- Understand the different types of reinsurance contract wording and their specific purposes
Commercial property and business interruption insurances Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the risks and control measures associated with fire, theft, and other contingencies affecting property and business interruption
- Understand the cover provided by property insurance policies and the main practices associated with them
- Understand the cover provided by business interruption insurance policies and the main practices associated with them
- Understand the principles and practices involved in underwriting property and business interruption insurance
- Understand the procedures involved in handling property and business interruption insurance claims
Delegated authority Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the business benefits and potential risks associated with the use of delegated authorities in insurance
- Understand the legal and regulatory framework governing the operation of delegated authorities
- Understand the process of setting up delegated authorities, including due diligence and risk assessment
- Understand the key elements of contracts of delegation and their relationship to contracts of insurance
- Understand the management of underwriting activities by the coverholder/managing general agent (MGA)
- Understand the management of claims handling by the coverholder/MGA
- Understand the role of key business support functions within the coverholder/MGA organisation
- Understand the processes involved in monitoring and auditing the delegated authority by the insurer
Fundamentals of risk management Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the meaning of risk
- Understand the role and purpose of risk management
- Understand the core elements of the risk management process
- Understand the different categories of risk
- Understand current trends in risk management
- Understand the position of insurance within risk management
- Understand the key risk management lessons learnt from major loss events
Insurance broking practice Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key aspects of the regulatory and legal environment within which brokers operate, including relevant legislation and codes of conduct.
- Understand the role of the broker in meeting client needs, including identifying client requirements and providing suitable insurance solutions.
- Understand the role of the broker in the negotiation and placing of insurance contracts, including obtaining competitive terms and conditions.
- Understand the role of the broker in selecting insurers, including assessing their financial strength and claims handling capabilities.
- Understand the role of the broker in the design and operation of insurance programmes, including tailoring cover to meet specific client needs.
- Understand the role of the broker in the claims negotiation, collection and payment process, including assisting clients with claims and ensuring prompt settlement.
- Understand the range of services that may be available from insurance brokers and their benefit to clients, including risk management advice and claims advocacy.
Insurance business and finance Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the structure of the insurance industry
- Understand the management of insurance businesses
- Understand the main aspects of corporate governance
- Understand the role of common functions within insurance organisations
- Understand accounting principles and practices and their application
- Understand the main practices of insurance company accounts
- Analyse businesses using financial ratios
- Understand the financial strength of insurance companies
Insurance law Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the nature and sources of law and legal systems
- Understand the concept of legal personality
- Understand the principles of the law of tort and the characteristics of the main torts
- Understand the law of contract
- Understand the law of agency and its application to insurance
- Understand the main principles governing the formation of insurance contracts
- Understand how the terms of insurance contracts are classified and the effect of a breach of an insurance contract term by the insured and of other vitiating factors
- Understand the main legal principles governing the making of an insurance claim
- Understand how losses are measured and how the principle of indemnity applies to insurance claims
- Understand how the principles of subrogation and contribution apply to insurance claims
Insurance products and/or processes (technical) Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key technical aspects of the selected insurance product(s) and/or related process(es) within your organisation
- Understand the regulations relating to the selected insurance product(s) and/or process(es) within your organisation
- Understand the influences of the regulatory and commercial environment on the selected insurance product(s) and/or process(es) within your organisation
Liability insurances Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the identification, evaluation and management of liability risk.
- Understand the main considerations of liability underwriting.
- Understand the risks, cover and practices of employers’ liability insurance.
- Understand the risks, cover and practices of public and product liability insurance.
- Understand the risks, cover and practices of directors’ and officers’ liability and corporate reimbursement insurance.
- Understand the risks, cover and practices of professional indemnity insurance.
Life, critical illness and disability claims Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the structure and function of a claims department within an insurance organisation
- Identify and describe the main types of insurance claim handled by the department
- Understand the initial considerations when handling a claim, including notification, documentation, and investigation
- Identify and describe the main claims assessment tools used in the claims process
- Explain the application of different claims assessment tools in various claim scenarios
- Determine the validity of claims by applying relevant policy terms, conditions, and exclusions
- Understand the medical aspects relevant to claims assessment, including medical reports and terminology
- Understand the financial assessment of income protection claims, including calculation of benefits and offsets
- Understand the principles and processes involved in the rehabilitation of claimants
- Understand the legal and regulatory issues relevant to life, critical illness, and disability claims
Life, critical illness and disability underwriting Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the fundamental mechanics of life and disability underwriting processes
- Understand the features of the major systems of the human body and the underwriting approach to common disorders and diseases affecting them
- Understand the impact of non-medical risk factors, such as lifestyle and occupation, on underwriting decisions
- Understand the impact of relevant legal and regulatory considerations on life, critical illness and disability underwriting practices
Long-term insurance business Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the structure of the long-term business market.
- Understand the features of long-term business contracts.
- Understand risk assessment and control within long-term insurance business.
- Understand claims administration processes in long-term insurance.
- Understand the role of reassurance in long-term insurance.
- Understand consumer protection measures relevant to long-term insurance.
- Understand taxation considerations relating to long-term insurance business.
Marine hull and associated liabilities Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the principal elements of shipping and world trade
- Understand the legal and regulatory environment of shipping
- Understand the key provisions of the Marine Insurance Act 1906
- Understand and apply key underwriting considerations in marine insurance
- Understand the scope of cover under marine hull, liability and related insurances
- Understand the scope of protection and indemnity (P&I) insurance and how it is provided
- Understand claims investigation, handling and settlement procedures in marine insurance
Motor insurance Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the nature of motor risk and the main factors that impact on it.
- Understand the scope of cover provided by motor policies.
- Understand the main practices of motor insurance.
- Understand risk perception, evaluation and underwriting in the context of motor insurance.
- Understand the claims considerations and procedures relevant to motor insurance.
Personal insurances Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the general market practices prevalent in the personal insurances sector
- Understand the policy cover, underwriting considerations, and rating factors relevant to household insurances
- Understand the policy coverage, underwriting considerations, and rating factors applicable to other personal insurance products
- Understand the procedures for claims notification, investigation, and settlement in personal insurances, including relevant case law
- Understand the main aspects of the business environment within which personal insurances operate
Private medical insurance practice Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the relationship between public and private medical provision.
- Understand private medical insurance products and principles.
- Understand the application of pricing and underwriting for private medical insurance.
- Understand the application of claims and policy administration.
- Understand legislation and regulation in relation to private medical insurance.
- Understand the distribution of private medical insurance.
Reinsurance Real unit · Chartered Insurance Institute
What you'll be able to do
- Know the purpose of reinsurance and the parties involved in reinsurance arrangements.
- Understand the different types of reinsurance available.
- Understand the features and operation of facultative reinsurance.
- Understand the features and operation of proportional reinsurance treaties.
- Understand the features and operation of non-proportional reinsurance treaties.
- Understand how to design and place reinsurance programmes.
- Understand the legal issues relating to reinsurance.
- Understand reinsurance contract wordings.
- Understand the main features and characteristics of the principal reinsurance markets.
- Understand the principles and practices of different classes of reinsurance business.
Underwriting practice Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key influences of the regulatory and commercial environment on underwriting practices
- Understand the key aspects of underwriting policy and practice within an insurance organisation
- Understand how statistical data is used for underwriting purposes, including risk assessment and pricing
- Understand the principles and practices of risk pricing in insurance underwriting
- Understand how to assess and control risk exposure in underwriting decisions
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The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
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Showing 6 roles, drawn from 138 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Associate Broker
This work builds the groundwork for a career in insurance broking, from handling client accounts to specialising in claims or technical policy work.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by Chartered Insurance Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Aviation and space insuranceCargo and goods in transit insurancesClaims practiceCommercial insurance contract wordingCommercial property and business interruption insurancesDelegated authorityFundamentals of risk managementInsurance broking practice
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Insurance business and finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Delegated authority” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Aviation and space insurance, one of this qualification's own units.
Applied to your work in any of these jobs
This unit equips learners with knowledge of aviation risks and the international and national regulatory measures affecting them. Learners will understand the scope of cover under aviation insurance classes, market practices, and approaches to risk assessment and claims handling.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CII Level 4 Diploma In Insurance
21 units in this credential, in the order it lists them, awarded by Chartered Insurance Institute.
- Aviation and space insurance
- Cargo and goods in transit insurances
- Claims practice
- Commercial insurance contract wording
- Commercial property and business interruption insurances
- Delegated authority
and 15 more in the full unit list below.
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.