How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer SFJ Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and SFJ Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFJ Awards.
The SFJ Awards Level 4 Diploma in Learning and Development aims to recognize and develop the skills of those who deliver and manage learning provision.
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFJ Awards. It does the teaching and the mapping. SFJ Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Assess occupational competence in the work environment Real unit · SFJ Awards
What you'll be able to do
- Plan the assessment of occupational competence
- Make assessment decisions about occupational competence
- Provide required information following the assessment of occupational competence
- Maintain legal and good practice requirements when assessing occupational competence
Assess vocational skills, knowledge and understanding Real unit · SFJ Awards
What you'll be able to do
- Prepare assessments of vocational skills, knowledge and understanding
- Carry out assessments of vocational skills, knowledge and understanding
- Provide required information following the assessment of vocational skills, knowledge and understanding
- Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding
Develop and evaluate operational plans for own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Align the objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Develop and prepare resources for learning and development Real unit · SFJ Awards
What you'll be able to do
- Understand the principles underpinning the development and preparation of resources for learning and development.
- Develop resources to meet identified learning and development needs.
Develop learning and development programmes Real unit · SFJ Awards
What you'll be able to do
- Understand the core principles that underpin the effective development of learning and development programmes.
- Develop comprehensive and engaging learning and development programmes that meet identified needs.
- Review existing learning and development programmes to assess their effectiveness and identify areas for improvement.
Developing collaborative relationships with other organisations Real unit · SFJ Awards
What you'll be able to do
- Identify potential collaborative opportunities with other organisations, considering mutual benefits and strategic alignment
- Agree the strategic aims and objectives of collaboration with other organisations, ensuring clarity and shared understanding
- Agree methods and expected outcomes of collaboration, including specific targets and performance indicators
- Instigate and sustain a collaborative relationship with another organisation, maintaining effective communication and addressing challenges
- Review and evaluate the collaboration with another organisation, assessing progress against agreed objectives and identifying lessons learned
Engage learners in the learning and development process Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of engaging learners in learning and development
- Understand the purpose of engaging learners in learning and development
- Understand the role of mentoring in facilitating learning
- Assist and engage the learner effectively in the learning and development process
- Assist the learner in reviewing their own progress throughout the learning and development process
Engage with employers to develop and support learning provision Real unit · SFJ Awards
What you'll be able to do
- Understand information relating to how employers develop provision for learners
- Understand how to engage with employers for the benefit of learners
- Engage with employers effectively for the benefit of learners
- Evaluate the effect of employer provision on the learner and partner organisation
Engage with employers to facilitate workforce development Real unit · SFJ Awards
What you'll be able to do
- Understand the opportunities available for workforce development
- Understand how to engage with employers to promote workforce development
- Understand how to design learning and development opportunities in the workplace
- Understand how to facilitate learning and development opportunities in the workplace
- Engage with employers on workforce development issues
- Work with employers to facilitate workforce development solutions
Evaluate and improve learning and development provision Real unit · SFJ Awards
What you'll be able to do
- Understand the different contexts for evaluation and quality improvement of learning and development provision.
- Understand the methods used in the evaluation of learning and development.
- Evaluate learning and development provision in accordance with organisational requirements.
- Improve learning and development provision ensuring regulatory and organisational requirements are met.
Facilitate learning and development for individuals Real unit · SFJ Awards
What you'll be able to do
- Understand the principles and practices of one-to-one learning and development.
- Facilitate one-to-one learning and development sessions.
- Assist individual learners in applying new knowledge and skills in practical contexts.
- Assist individual learners in reflecting on their learning and/or development.
Facilitate learning and development in groups Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of learning and development in groups
- Understand the practices of learning and development in groups
- Facilitate learning and development activities effectively within groups
- Assist groups to apply new knowledge and skills in practical contexts
- Assist learners to reflect on their learning and development undertaken in group settings
Identify individual learning and development needs Real unit · SFJ Awards
What you'll be able to do
- Understand principles and practices of learning needs analysis for individuals
- Conduct learning needs analysis for individuals
- Agree individual learning and development needs
Identify the learning needs of organisations Real unit · SFJ Awards
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations
- Conduct learning needs analysis for organisations
- Agree organisational learning and development plans with relevant people
Internally assure the quality of assessment Real unit · SFJ Awards
What you'll be able to do
- Plan the internal quality assurance of assessment
- Internally evaluate the quality of assessment
- Internally maintain and improve the quality of assessment
- Manage information relevant to the internal quality assurance of assessment
Manage a budget for own area or activity of work Real unit · SFJ Awards
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account organisational priorities and resource constraints
- Manage a budget effectively, monitoring expenditure and ensuring adherence to financial regulations
- Review budget management performance, analysing variances and identifying areas for improvement
Manage learning and development in groups Real unit · SFJ Awards
What you'll be able to do
- Understand the key principles and best practices for effectively managing learning and development activities within group settings.
- Manage group learning and development environments to foster a positive and productive learning atmosphere.
- Apply appropriate methodologies and techniques to effectively manage learning and development in groups.
- Manage learning and development activities in groups to ensure compliance with all relevant legal and organisational requirements.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures effectively in own area of responsibility
- Monitor equality, diversity and inclusion within own area of responsibility, identifying areas for improvement
Manage the achievement of customer satisfaction Real unit · SFJ Awards
What you'll be able to do
- Understand the customer service standards required in own organisation
- Implement sustainable processes for customer satisfaction
- Manage and support colleagues in delivering customer service standards
- Manage and develop culture in own organisation to support customer service standards
- Monitor customer service levels for continuous improvement
Plan and prepare specific learning and development opportunities Real unit · SFJ Awards
What you'll be able to do
- Plan learning and development opportunities that are appropriate for the context
- Prepare specific learning and development opportunities to meet identified learner needs
Plan, allocate and monitor work in own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Produce a work plan for own area of responsibility, taking into account organisational objectives and resource constraints
- Allocate and agree responsibilities with team members, ensuring clarity of roles and expectations
- Monitor the progress and quality of work in own area of responsibility and provide constructive feedback to team members
- Review and amend plans of work for own area of responsibility and communicate changes effectively to relevant individuals
Principles, theories and practices of learning and development Real unit · SFJ Awards
What you'll be able to do
- Understand the principles, purpose and context of learning and development
- Understand the learning and development cycle
- Understand how people learn
- Understand the needs of learners in relation to learning and development
- Understand the roles and responsibilities of the learning and development practitioner
- Understand legislative and organisational requirements in relation to learning and development
Provide information and advice to learners and employers Real unit · SFJ Awards
What you'll be able to do
- Understand the range of information and advice available for learners, including educational pathways, career options, and financial support.
- Understand the range of information and advice available for employers, including training opportunities, funding options, and legal requirements.
- Understand own boundaries and limitations in relation to providing information and advice, including when to refer to specialist support.
- Provide accurate and relevant information to learners and employers, using appropriate communication methods.
- Provide clear and impartial advice to learners and employers, taking into account their individual needs and circumstances.
- Assist learners and employers to access information and advice from relevant sources, including online resources and support services.
Provide leadership and direction for own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Lead activities within own area of responsibility effectively.
- Provide clear direction and set achievable objectives within own area of responsibility.
- Communicate the strategic direction for own area of responsibility to relevant individuals and teams.
- Collect feedback on the communication of direction to inform improvement.
- Assess own leadership performance against agreed criteria and identify areas for development.
Reflect on and improve own practice in learning and development Real unit · SFJ Awards
What you'll be able to do
- Understand approaches to and processes associated with reflective practice and continuing professional development
- Reflect on own performance as a learning and development practitioner
- Improve own learning and development practice
Set objectives and provide support for team members Real unit · SFJ Awards
What you'll be able to do
- Communicate a team’s purpose and objectives clearly to the team members, ensuring understanding and buy-in
- Develop a plan with team members showing how team objectives will be met, allocating responsibilities and setting timelines
- Support team members by identifying opportunities for development and providing necessary resources and guidance
- Monitor and evaluate progress against objectives, recognising individual and team achievement and addressing any performance issues
Understanding the principles and practices of assessment Real unit · SFJ Awards
What you'll be able to do
- Understand the principles and requirements of assessment
- Understand different types of assessment methods
- Understand how to plan assessment
- Understand how to involve learners and others in assessment
- Understand how to make assessment decisions
Understanding the principles and practices of internally assuring the quality of assessment Real unit · SFJ Awards
What you'll be able to do
- Understand the context and principles of internal quality assurance of assessment
- Understand how to plan the internal quality assurance of assessment
- Understand techniques and criteria for monitoring the quality of assessment internally
- Understand how to internally maintain and improve the quality of assessment
Work productively with colleagues and stakeholders Real unit · SFJ Awards
What you'll be able to do
- Provide colleagues and stakeholders with information
- Consult with colleagues and stakeholders in relation to decisions or activities
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders
- Understand how to manage potential conflicts of interest
- Understand how to monitor working relationships
- Review and improve the effectiveness of working relationships
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advise on learning and progression
- Standard
Develop and Manage a Customer-Focused Organisation
- Standard
Engage and support learners in the learning and development process
- Standard
Plan Learning
- Standard
Plan and prepare learning and development programmes
- Standard
Plan and prepare specific learning and development opportunities
- Standard
Set development objectives to address performance and development needs within a Training and Competence Scheme
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
- 1 record
Showing 6 roles, drawn from 7 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Learning Facilitator
This work can lead to managing a learning team as a Learning & Development Manager, or moving into culture and talent work as an Organisational Development Consultant.
See the whole journeyThe credits, and who awards them
Level 4 credits are regulated, and they are awarded by SFJ Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and evaluate operational plans for own area of responsibilityDevelop and prepare resources for learning and developmentDevelop learning and development programmesDeveloping collaborative relationships with other organisationsEngage learners in the learning and development processEngage with employers to develop and support learning provision
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Develop and evaluate operational plans for own area of responsibility” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Manage a budget for own area or activity of work” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and improve learning and development provision” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage learning and development in groups” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Advise on learning and progression
- Develop and Manage a Customer-Focused Organisation
- Engage and support learners in the learning and development process
- Plan Learning
- Plan and prepare learning and development programmes
- Plan and prepare specific learning and development opportunities
- Set development objectives to address performance and development needs within a Training and Competence Scheme
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assess occupational competence in the work environment, one of this qualification's own units.
Applied to your work in any of these jobs
This unit assesses a learning and development practitioner’s performance in assessing occupational competence in a work environment.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for SFJ Awards Level 4 Diploma in Learning and Development
29 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Developing collaborative relationships with other organisations
and 23 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.