SFJ Awards · RQF Level 4
SFJ Awards Level 4 Diploma in Learning and Development
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits45
- Guided learning195 hours
- Units in this qualification29
Awarded by SFJ Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
The SFJ Awards Level 4 Diploma in Learning and Development aims to recognize and develop the skills of those who deliver and manage learning provision.
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assess occupational competence in the work environmentReal unit · SFJ Awards
What you'll be able to do
- Plan the assessment of occupational competence
- Make assessment decisions about occupational competence
- Provide required information following the assessment of occupational competence
- Maintain legal and good practice requirements when assessing occupational competence
Assess vocational skills, knowledge and understandingReal unit · SFJ Awards
What you'll be able to do
- Prepare assessments of vocational skills, knowledge and understanding
- Carry out assessments of vocational skills, knowledge and understanding
- Provide required information following the assessment of vocational skills, knowledge and understanding
- Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding
Develop and evaluate operational plans for own area of responsibilityReal unit · SFJ Awards
What you'll be able to do
- Align the objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Develop and prepare resources for learning and developmentReal unit · SFJ Awards
What you'll be able to do
- Understand the principles underpinning the development and preparation of resources for learning and development.
- Develop resources to meet identified learning and development needs.
Develop learning and development programmesReal unit · SFJ Awards
What you'll be able to do
- Understand the core principles that underpin the effective development of learning and development programmes.
- Develop comprehensive and engaging learning and development programmes that meet identified needs.
- Review existing learning and development programmes to assess their effectiveness and identify areas for improvement.
Developing collaborative relationships with other organisationsReal unit · SFJ Awards
What you'll be able to do
- Identify potential collaborative opportunities with other organisations, considering mutual benefits and strategic alignment
- Agree the strategic aims and objectives of collaboration with other organisations, ensuring clarity and shared understanding
- Agree methods and expected outcomes of collaboration, including specific targets and performance indicators
- Instigate and sustain a collaborative relationship with another organisation, maintaining effective communication and addressing challenges
- Review and evaluate the collaboration with another organisation, assessing progress against agreed objectives and identifying lessons learned
Engage learners in the learning and development processReal unit · SFJ Awards
What you'll be able to do
- Understand the principles of engaging learners in learning and development
- Understand the purpose of engaging learners in learning and development
- Understand the role of mentoring in facilitating learning
- Assist and engage the learner effectively in the learning and development process
- Assist the learner in reviewing their own progress throughout the learning and development process
Engage with employers to develop and support learning provisionReal unit · SFJ Awards
What you'll be able to do
- Understand information relating to how employers develop provision for learners
- Understand how to engage with employers for the benefit of learners
- Engage with employers effectively for the benefit of learners
- Evaluate the effect of employer provision on the learner and partner organisation
Engage with employers to facilitate workforce developmentReal unit · SFJ Awards
What you'll be able to do
- Understand the opportunities available for workforce development
- Understand how to engage with employers to promote workforce development
- Understand how to design learning and development opportunities in the workplace
- Understand how to facilitate learning and development opportunities in the workplace
- Engage with employers on workforce development issues
- Work with employers to facilitate workforce development solutions
Evaluate and improve learning and development provisionReal unit · SFJ Awards
What you'll be able to do
- Understand the different contexts for evaluation and quality improvement of learning and development provision.
- Understand the methods used in the evaluation of learning and development.
- Evaluate learning and development provision in accordance with organisational requirements.
- Improve learning and development provision ensuring regulatory and organisational requirements are met.
Facilitate learning and development for individualsReal unit · SFJ Awards
What you'll be able to do
- Understand the principles and practices of one-to-one learning and development.
- Facilitate one-to-one learning and development sessions.
- Assist individual learners in applying new knowledge and skills in practical contexts.
- Assist individual learners in reflecting on their learning and/or development.
Facilitate learning and development in groupsReal unit · SFJ Awards
What you'll be able to do
- Understand the principles of learning and development in groups
- Understand the practices of learning and development in groups
- Facilitate learning and development activities effectively within groups
- Assist groups to apply new knowledge and skills in practical contexts
- Assist learners to reflect on their learning and development undertaken in group settings
Identify individual learning and development needsReal unit · SFJ Awards
What you'll be able to do
- Understand principles and practices of learning needs analysis for individuals
- Conduct learning needs analysis for individuals
- Agree individual learning and development needs
Identify the learning needs of organisationsReal unit · SFJ Awards
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations
- Conduct learning needs analysis for organisations
- Agree organisational learning and development plans with relevant people
Internally assure the quality of assessmentReal unit · SFJ Awards
What you'll be able to do
- Plan the internal quality assurance of assessment
- Internally evaluate the quality of assessment
- Internally maintain and improve the quality of assessment
- Manage information relevant to the internal quality assurance of assessment
Manage a budget for own area or activity of workReal unit · SFJ Awards
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account organisational priorities and resource constraints
- Manage a budget effectively, monitoring expenditure and ensuring adherence to financial regulations
- Review budget management performance, analysing variances and identifying areas for improvement
Manage learning and development in groupsReal unit · SFJ Awards
What you'll be able to do
- Understand the key principles and best practices for effectively managing learning and development activities within group settings.
- Manage group learning and development environments to foster a positive and productive learning atmosphere.
- Apply appropriate methodologies and techniques to effectively manage learning and development in groups.
- Manage learning and development activities in groups to ensure compliance with all relevant legal and organisational requirements.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibilityReal unit · SFJ Awards
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures effectively in own area of responsibility
- Monitor equality, diversity and inclusion within own area of responsibility, identifying areas for improvement
Manage the achievement of customer satisfactionReal unit · SFJ Awards
What you'll be able to do
- Understand the customer service standards required in own organisation
- Implement sustainable processes for customer satisfaction
- Manage and support colleagues in delivering customer service standards
- Manage and develop culture in own organisation to support customer service standards
- Monitor customer service levels for continuous improvement
Plan and prepare specific learning and development opportunitiesReal unit · SFJ Awards
What you'll be able to do
- Plan learning and development opportunities that are appropriate for the context
- Prepare specific learning and development opportunities to meet identified learner needs
Plan, allocate and monitor work in own area of responsibilityReal unit · SFJ Awards
What you'll be able to do
- Produce a work plan for own area of responsibility, taking into account organisational objectives and resource constraints
- Allocate and agree responsibilities with team members, ensuring clarity of roles and expectations
- Monitor the progress and quality of work in own area of responsibility and provide constructive feedback to team members
- Review and amend plans of work for own area of responsibility and communicate changes effectively to relevant individuals
Principles, theories and practices of learning and developmentReal unit · SFJ Awards
What you'll be able to do
- Understand the principles, purpose and context of learning and development
- Understand the learning and development cycle
- Understand how people learn
- Understand the needs of learners in relation to learning and development
- Understand the roles and responsibilities of the learning and development practitioner
- Understand legislative and organisational requirements in relation to learning and development
Provide information and advice to learners and employersReal unit · SFJ Awards
What you'll be able to do
- Understand the range of information and advice available for learners, including educational pathways, career options, and financial support.
- Understand the range of information and advice available for employers, including training opportunities, funding options, and legal requirements.
- Understand own boundaries and limitations in relation to providing information and advice, including when to refer to specialist support.
- Provide accurate and relevant information to learners and employers, using appropriate communication methods.
- Provide clear and impartial advice to learners and employers, taking into account their individual needs and circumstances.
- Assist learners and employers to access information and advice from relevant sources, including online resources and support services.
Provide leadership and direction for own area of responsibilityReal unit · SFJ Awards
What you'll be able to do
- Lead activities within own area of responsibility effectively.
- Provide clear direction and set achievable objectives within own area of responsibility.
- Communicate the strategic direction for own area of responsibility to relevant individuals and teams.
- Collect feedback on the communication of direction to inform improvement.
- Assess own leadership performance against agreed criteria and identify areas for development.
Reflect on and improve own practice in learning and developmentReal unit · SFJ Awards
What you'll be able to do
- Understand approaches to and processes associated with reflective practice and continuing professional development
- Reflect on own performance as a learning and development practitioner
- Improve own learning and development practice
Set objectives and provide support for team membersReal unit · SFJ Awards
What you'll be able to do
- Communicate a team’s purpose and objectives clearly to the team members, ensuring understanding and buy-in
- Develop a plan with team members showing how team objectives will be met, allocating responsibilities and setting timelines
- Support team members by identifying opportunities for development and providing necessary resources and guidance
- Monitor and evaluate progress against objectives, recognising individual and team achievement and addressing any performance issues
Understanding the principles and practices of assessmentReal unit · SFJ Awards
What you'll be able to do
- Understand the principles and requirements of assessment
- Understand different types of assessment methods
- Understand how to plan assessment
- Understand how to involve learners and others in assessment
- Understand how to make assessment decisions
Understanding the principles and practices of internally assuring the quality of assessmentReal unit · SFJ Awards
What you'll be able to do
- Understand the context and principles of internal quality assurance of assessment
- Understand how to plan the internal quality assurance of assessment
- Understand techniques and criteria for monitoring the quality of assessment internally
- Understand how to internally maintain and improve the quality of assessment
Work productively with colleagues and stakeholdersReal unit · SFJ Awards
What you'll be able to do
- Provide colleagues and stakeholders with information
- Consult with colleagues and stakeholders in relation to decisions or activities
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders
- Understand how to manage potential conflicts of interest
- Understand how to monitor working relationships
- Review and improve the effectiveness of working relationships
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advise on learning and progression
- Develop and Manage a Customer-Focused Organisation
- Engage and support learners in the learning and development process
- Plan Learning
- Plan and prepare learning and development programmes
- Plan and prepare specific learning and development opportunities
- Set development objectives to address performance and development needs within a Training and Competence Scheme
Where this can lead
Learning Facilitator
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to explore different paths, whether that's becoming a master facilitator, a content architect, or a future leader of our L&D function. The most important thing is your drive to help others learn and grow.
See the whole journey →Showing 6 roles, drawn from 7 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit assesses a learning and development practitioner’s performance in assessing occupational competence in a work environment.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SFJ Awards Level 4 Diploma in Learning and Development
29 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Developing collaborative relationships with other organisations
and 23 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.