How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
Qualification Number 601/1392/3 Total Qualification Time (TQT) 60 Credits 6 Minimum Age 14 Level Level 2 Registration Start Date 1/12/2013 Current Tariff £31.00 The NOCN Level 2 Award in Skills for Employment, Training and Personal Development is designed to provide an introduction to working in the following sectors: Catering, Construction, Creative Skills, Health and Social Care, Horticulture, ICT, Science, Sport and Leisure, as well as more generic employability skills designed to build confidence for the workplace. The qualifications also contain units to address learners’ needs in Personal Development, Vocational Support and Literacy and Numeracy.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Assertiveness and Decision-Making Skills (R) Real unit · NOCN
What you'll be able to do
- Understand the meaning of assertiveness and its importance in effective communication.
- Prepare effectively for making personal decisions, considering relevant factors and information.
- Use assertive behaviour and communication techniques to effectively put forward own views in structured situations.
- Make a reasoned and informed decision in structured situations, considering different perspectives and potential outcomes.
Communicating Information (R) Real unit · NOCN
What you'll be able to do
- Know about different communication methods relevant to the workplace
- Understand how to communicate information clearly and accurately in a variety of ways
- Understand how to adapt communication methods to suit different audiences
Customer Service Skills Real unit · NOCN
What you'll be able to do
- Understand the meaning of good customer service and the impact of poor customer service on an organisation
- Understand the importance of first impressions in a customer service context
- Assist customers effectively and efficiently
- Deal with customer problems and complaints in a professional manner
Employment Rights and Responsibilities (R) Real unit · NOCN
What you'll be able to do
- Understand different types of employment rights and responsibilities and their purposes
- Understand the purpose and need for a contract of employment, including its key components
Group and Teamwork Communication Skills Real unit · NOCN
What you'll be able to do
- Understand different methods of group and team communication, including verbal and non-verbal techniques
- Understand how to use communication effectively to maintain good working relationships with group and team members
- Understand the role of the team leader in facilitating communication and collaboration
- Carry out tasks set by the team leader effectively as part of a team
Health Promotion Real unit · NOCN
What you'll be able to do
- Understand the concepts of health and ill-health, including the factors that contribute to each.
- Know the purpose of health promotion and its importance in improving public health.
- Understand the role of key strategies in the delivery of health promotion initiatives, such as education, policy changes, and community engagement.
- Plan a health promotion activity, considering target audience, objectives, and resources.
Health and Safety Procedures in the Workplace (R) Real unit · NOCN
What you'll be able to do
- Know health and safety procedures in the workplace, including risk assessments and emergency procedures
- Carry out tasks in accordance with health and safety procedures in the workplace, minimising risks to self and others
Improving Own Learning and Performance (R) Real unit · NOCN
What you'll be able to do
- Identify own strengths, areas for improvement and learning style preferences to support personal development.
- Plan for improvement by setting realistic goals and identifying appropriate resources.
- Review own performance against set goals and identify areas for further development.
Introducing Psychology Real unit · NOCN
What you'll be able to do
- Understand psychology as an academic discipline, including its key concepts and theories.
- Understand research methods used in psychology, including quantitative and qualitative approaches.
- Understand applications of psychological research in various fields, such as healthcare, education, and business.
- Know potential career paths related to psychology, including roles in research, clinical practice, and education.
Mentoring Skills Real unit · NOCN
What you'll be able to do
- Understand the stages of the ‘mentoring’ relationship, including initiation, development, and closure.
- Understand a range of techniques to make mentees feel comfortable and at ease, such as active listening and empathy.
- Understand the boundaries of a mentoring relationship, including confidentiality and professional conduct.
- Understand when and to whom referrals should be made, ensuring mentees receive appropriate support.
Negotiation Skills Real unit · NOCN
What you'll be able to do
- Understand the process of negotiation, including preparation, discussion, and agreement.
- Use negotiation techniques, such as active listening, persuasion, and compromise.
- Understand how to improve own negotiation skills through reflection and feedback.
Presentation Skills (R) Real unit · NOCN
What you'll be able to do
- Understand the various uses and styles of presentations that can be employed in different contexts.
- Understand the processes involved in planning and preparing a presentation effectively.
- Deliver a presentation in a clear, concise, and engaging manner.
- Review own performance in delivering presentations and identify areas for improvement.
Problem Solving in the Workplace Real unit · NOCN
What you'll be able to do
- Identify problems that occur in the workplace, recognising their nature and potential impact.
- Identify a range of methods for solving problems in the workplace, understanding their strengths and weaknesses.
- Select an appropriate problem-solving method based on the specific problem and workplace context.
Recruitment and Selection of Volunteers Real unit · NOCN
What you'll be able to do
- Understand the need to prepare an organisation for recruiting volunteers, considering its structure and resources.
- Develop volunteer roles, responsibilities, and personal specifications that align with organisational needs.
- Understand how to advertise for volunteers effectively, reaching the target audience and attracting suitable candidates.
- Know about good practice in interviewing and selecting volunteers, ensuring a fair and effective recruitment process.
Research Skills (R) Real unit · NOCN
What you'll be able to do
- Understand the uses of different research methods, recognising their suitability for various research questions.
- Understand how to plan a piece of research, including defining objectives, selecting methods, and managing resources.
- Understand how to report on a piece of research, presenting findings clearly and accurately.
- Understand how to evaluate a piece of research, assessing its validity, reliability, and impact.
Supporting and Developing Volunteers Real unit · NOCN
What you'll be able to do
- Understand the need for induction information for volunteers, ensuring they are well-informed and prepared for their roles.
- Develop a volunteer induction programme that covers essential information and organisational procedures.
- Understand the importance of support and supervision for volunteers, promoting their well-being and effectiveness.
- Develop a training programme for volunteers, addressing their learning needs and enhancing their skills.
Team Leading Skills Real unit · NOCN
What you'll be able to do
- Understand different leadership styles and their application in a team environment
- Understand the principles of team motivation and how to apply them
- Plan team tasks effectively, setting clear objectives and timelines
- Support the completion of team tasks by providing guidance and resources
- Understand methods for assessing team performance and identifying areas for improvement
- Understand how to assess own performance within a team and identify areas for personal development
Teamwork Real unit · NOCN
What you'll be able to do
- Understand the purpose and content of team contracts
- Contribute effectively as part of a team, demonstrating collaboration and communication skills
- Identify areas for improvement in team working practices
- Implement strategies to improve team working and achieve common goals
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Evaluate and report on the application of research and development findings within practice
- Standard
Recruit and Place Volunteers
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assertiveness and Decision-Making Skills (R)Communicating Information (R)Customer Service SkillsEmployment Rights and Responsibilities (R)Group and Teamwork Communication SkillsHealth PromotionHealth and Safety Procedures in the Workplace (R)Improving Own Learning and Performance (R)
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Negotiation Skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Draft the real one Create
You do “Health and Safety Procedures in the Workplace (R)” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Problem Solving in the Workplace” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Group and Teamwork Communication Skills” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assertiveness and Decision-Making Skills (R), one of this qualification's own units.
Applied to your own work
This unit enables learners to understand assertiveness and its role in communication. Learners will develop skills to prepare for decisions, express views assertively, and make reasoned decisions in structured situations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 2 Award in Skills for Employment, Training and Personal Development
18 units in this credential, in the order it lists them, awarded by NOCN.
- Assertiveness and Decision-Making Skills (R)
- Communicating Information (R)
- Customer Service Skills
- Employment Rights and Responsibilities (R)
- Group and Teamwork Communication Skills
- Health Promotion
and 12 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.