OCN London · RQF Level 1

OCNLR Level 1 Certificate in IT User Skills (ITQ)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 1
Total credits13
Guided learning85 hours
Units in this qualification103

Awarded by OCN London · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The OCNLR Level 1 Certificate in IT User Skills (ITQ) covers a broader range of skills than the Award, allowing learners to engage more deeply with IT tools and concepts, including a mandatory unit and additional optional units to cater to specific learner needs.

These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Audio SoftwareReal unit · OCN London

You'll learn to capture, edit, and present audio sequences using appropriate hardware and software. The unit covers configuring audio equipment, recording, monitoring quality, editing sequences, and playing audio for various audiences and purposes.

What you'll be able to do

Use audio hardware (e.g., microphones, mixers) and software to capture audio sequences effectively.
Use audio software tools and techniques to edit audio sequences, including trimming, mixing, and applying effects.
Manipulate audio sequences to improve sound quality and achieve desired artistic effects.
Play audio sequences using appropriate playback devices and software.
Present audio sequences in a suitable format for the intended audience and purpose.

Audio SoftwareReal unit · OCN London

This unit introduces the learner to audio software applications and their functionalities.

What you'll be able to do

Utilise audio software for basic tasks.

Bespoke SoftwareReal unit · OCN London

It teaches you to accurately input, organise, and combine information using bespoke software. You'll apply various tools and techniques to edit, process, format, and present information effectively within the bespoke software environment.

What you'll be able to do

Input information accurately using bespoke software, ensuring data integrity.
Organise information effectively within bespoke software, using appropriate structures and conventions.
Combine information from various sources using bespoke software to create comprehensive outputs.
Use a range of tools and techniques to edit information within the bespoke software, making necessary adjustments and refinements.
Process information using the bespoke software to generate required results.
Format information using the bespoke software to meet specific requirements.
Present information clearly and professionally using the bespoke software, using appropriate layouts and visual aids.

Bespoke SoftwareReal unit · OCN London

You'll learn to use bespoke software applications for accurate data input, combination, organisation, and retrieval. The unit focuses on maintaining data consistency and using software functions effectively to process and present information.

What you'll be able to do

Input information accurately into bespoke applications, adhering to data entry protocols
Combine information from various sources using bespoke applications, ensuring data integrity
Use appropriate structures to organise information within bespoke applications for efficient retrieval
Retrieve information efficiently from bespoke applications using search and filtering functions
Use the functions of the software effectively to process information according to specified requirements
Present information clearly and concisely using the software's presentation tools

Bespoke SoftwareReal unit · OCN London

This unit provides learners with skills to use bespoke software effectively for information management. You'll input, combine, and process information, create and modify data structures, and present information clearly using the software's functions.

What you'll be able to do

Input information accurately using bespoke software applications
Combine information from different sources effectively using bespoke software
Create appropriate data structures within bespoke software to organise information
Modify existing data structures to improve information retrieval efficiency
Exploit the available functions of the bespoke software to process information according to requirements
Present information clearly and effectively using the software's presentation tools

Computer BasicsReal unit · OCN London

You'll gain foundational knowledge of computer hardware, software, and terminology. This includes identifying key components, understanding their functions, recognising factors affecting performance, and exploring career opportunities for IT-litreate individuals.

What you'll be able to do

Understand the function of basic computer parts and key input devices
Understand common computer terminology
Understand computer performance characteristics and features
Understand the function of computer operating systems
Understand potential career opportunities for individuals who are IT literate

Computer Security and PrivacyReal unit · OCN London

This unit covers essential aspects of computer security and privacy practices.

What you'll be able to do

Identify threats to computer security and privacy.

Computer Security and PrivacyReal unit · OCN London

You'll gain foundational knowledge of computer security and privacy, including identifying common threats and privacy issues. The unit covers methods to protect computers and data, create strong passwords, and maintain security through updates and safe practices.

What you'll be able to do

Understand the basics of computer security and privacy issues
Understand how to protect your computer and your data from potential threats
Understand how to protect yourself and your family from online security threats
Understand how to keep your computer secure and updated with the latest security patches
Understand computer ethics and responsible computer use

Computerised Accounting SoftwareReal unit · OCN London

This unit entails the usage of accounting software for managing financial information.

What you'll be able to do

Utilise accounting software for basic bookkeeping tasks.

Computerised Accounting SoftwareReal unit · OCN London

You'll develop the ability to access, enter, and edit accounting information using computerised accounting software. The unit covers processing business transactions, selecting appropriate tools, and producing accounting documents and summary reports to meet specified requirements.

What you'll be able to do

Access accounting information using computerised accounting software
Enter accounting information using computerised accounting software
Edit accounting information using computerised accounting software
Select tools and techniques to process business transactions
Use tools and techniques to process business transactions
Produce accounting documents to meet requirements
Produce summary reports to meet requirements

Computerised Accounting SoftwareReal unit · OCN London

It teaches you to securely access, enter, and edit accounting information using computerised accounting software. You'll process business transactions from source documents and develop and interpret management information reports.

What you'll be able to do

Access computerised accounting information securely
Enter accounting information accurately
Edit accounting information correctly
Process business transactions from source documents accurately
Develop management information reports clearly
Interpret management information reports effectively
Set up a computerised accounting system ready for use correctly

Data Management SoftwareReal unit · OCN London

You'll gain skills to accurately enter, edit, maintain, retrieve, and display data records within a data management system. The unit emphasises data integrity and the clear presentation of information to meet specified requirements.

What you'll be able to do

Enter data records accurately into a data management system
Edit data records within a data management system to maintain accuracy
Maintain data records within a data management system to ensure data integrity
Retrieve data records from a data management system based on specified criteria
Display data records from a data management system in a clear and understandable format to meet requirements

Data Management SoftwareReal unit · OCN London

It teaches you to enter, edit, and maintain data records within a data management system. You'll also retrieve and display data records clearly to meet specific requirements.

What you'll be able to do

Enter, edit and maintain data records in a data management system
Retrieve and display data records to meet requirements

Data Management SoftwareReal unit · OCN London

This unit equips learners to accurately enter, edit, maintain, and retrieve data records within a data management system. You'll implement data validation, perform backups, and use search criteria to ensure data integrity.

What you'll be able to do

Enter data records accurately into a data management system
Edit existing data records to ensure accuracy and completeness
Maintain data records to ensure data integrity over time
Retrieve specific data records from the data management system based on defined criteria
Display retrieved data records in a clear and understandable format to meet user requirements

Data Management SoftwareReal unit · OCN London

An optional unit that focuses on managing data using software tools.

What you'll be able to do

Understand the principles of data management.

Data management softwareReal unit · OCN London

It teaches you to enter, edit, and maintain data records within a data management system. You'll also retrieve and display data records clearly to meet specified requirements, ensuring accuracy and effective data presentation.

What you'll be able to do

Enter, edit and maintain data records within a data management system
Retrieve and display data records from a data management system to meet specified requirements

Database SoftwareReal unit · OCN London

It teaches you to enter, edit, and organise structured information within a database using database software. You'll extract information and produce reports, ensuring data integrity and clear presentation.

What you'll be able to do

Enter structured information into a database accurately
Edit and organise structured information within a database effectively
Use database software tools to extract specific information from a database
Produce reports using database software tools to present information clearly

Database SoftwareReal unit · OCN London

It teaches you to create and modify non-relational database tables, enter and organise structured information, and use software tools to run queries and produce reports. You'll apply data validation and define keys to maintain database integrity.

What you'll be able to do

Create non-relational database tables according to specified requirements
Modify non-relational database tables to reflect changes in data or requirements
Enter structured information accurately into a database
Edit structured information within a database to maintain data integrity
Organise structured information within a database for efficient retrieval
Use database software tools to run queries to extract specific information
Use database software tools to produce reports summarising data

Database SoftwareReal unit · OCN London

This unit provides learners with the ability to plan, create, and modify relational database tables to meet requirements. You'll enter, edit, and organise structured information, and use database software tools to create queries and produce reports.

What you'll be able to do

Plan relational database tables to meet specified requirements
Create relational database tables according to the planned design
Modify relational database tables to adapt to changing requirements
Enter structured information accurately into the database
Edit existing structured information within the database to maintain data integrity
Organise structured information within the database for efficient retrieval
Use database software tools to create data queries
Use database software tools to edit data queries
Run data queries to extract relevant information
Produce reports based on the results of data queries

Database softwareReal unit · OCN London

It teaches you to enter, edit, and organise structured information within a database accurately. You'll use database software tools to generate and format reports that meet specified criteria and presentation standards.

What you'll be able to do

Enter, edit and organise structured information effectively in a database
Use database software tools to produce reports that meet specified requirements

Design SoftwareReal unit · OCN London

You'll learn to obtain, evaluate, and insert information into designs using design software. The unit focuses on combining different information types and manipulating designs accurately to meet client briefs and specifications.

What you'll be able to do

Obtain information required for designs from appropriate sources
Insert information into designs accurately and efficiently
Combine different types of information effectively within designs
Use design software tools to create original designs
Use design software tools to manipulate existing designs
Use design software tools to edit designs, ensuring accuracy and consistency

Design SoftwareReal unit · OCN London

You'll develop skills in using design software to obtain, insert, and combine information from various sources. The unit focuses on creating, manipulating, and editing designs by integrating text and images effectively using software tools.

What you'll be able to do

Obtain information from various sources for use in designs
Insert information into designs using design software
Combine different pieces of information within designs using design software
Use design software tools to create designs
Use design software tools to manipulate designs
Use design software tools to edit designs

Design SoftwareReal unit · OCN London

You'll learn to obtain, insert, and combine design elements from various sources using design software. The unit covers creating, manipulating, and editing designs by modifying shapes, colours, textures, and applying transformations.

What you'll be able to do

Obtain, insert and combine information from various sources for use in designs
Use design software tools to create designs, including drawing, sketching, and modelling
Use design software tools to manipulate designs, including scaling, rotating, and transforming
Use design software tools to edit designs, including modifying shapes, colours, and textures

Design and imaging softwareReal unit · OCN London

This unit equips learners to obtain and insert information into designs or images using design and imaging software. You'll use software tools to manipulate and edit drawings or images as required.

What you'll be able to do

Obtain information for designs or images
Insert information for designs or images
Use design and imaging software tools to manipulate drawings
Use design and imaging software tools to manipulate images
Use design and imaging software tools to edit drawings
Use design and imaging software tools to edit images

Desktop Publishing SoftwareReal unit · OCN London

It teaches you to select appropriate designs and page layouts for publications, considering target audience and purpose. You'll input and combine text with other information and use desktop publishing software techniques to edit and format publications effectively.

What you'll be able to do

Select appropriate designs for publications, considering the target audience and purpose
Use appropriate page layouts for publications, ensuring readability and visual appeal
Input text into publications, ensuring accuracy and consistency
Combine text with other information, such as images and graphics, within publications
Use desktop publishing software techniques to edit publications for clarity and impact
Use desktop publishing software techniques to format publications for a professional appearance

Desktop Publishing SoftwareReal unit · OCN London

This unit develops learners' ability to select and apply suitable designs and page layouts within desktop publishing software. You'll input and combine text and other elements, using editing and formatting techniques to produce publications that meet specified needs.

What you'll be able to do

Select appropriate designs for publications to meet specified needs
Use appropriate designs for publications to meet specified needs
Select appropriate page layouts for publications to meet specified needs
Use appropriate page layouts for publications to meet specified needs
Input text into publications accurately
Combine text and other information within publications effectively
Use desktop publishing software techniques to edit publications effectively
Use desktop publishing software techniques to format publications effectively

Desktop Publishing SoftwareReal unit · OCN London

This unit equips learners to select appropriate designs and layouts for publications. You'll input and combine text and other information, and use desktop publishing software techniques to edit and format publications.

What you'll be able to do

Select appropriate designs and page layouts for publications, considering the target audience and purpose
Input and combine text and other information within publications using desktop publishing software
Use desktop publishing software techniques to edit publications for accuracy and clarity
Use desktop publishing software techniques to format publications to enhance visual appeal and readability

Digital LifestyleReal unit · OCN London

You'll explore fundamental principles of digital technology, including digital audio, video, and photography. The unit also covers recording and editing techniques and highlights career opportunities in digital technology.

What you'll be able to do

Understand the fundamental principles of digital technology and its applications
Understand the basic concepts of digital audio, including recording and playback
Understand the basic concepts of digital video, including recording and editing
Understand the basic concepts of digital photography, including capturing and manipulating images
Understand the career opportunities available for individuals with digital technology experience and skills

Drawing and Planning SoftwareReal unit · OCN London

This unit develops learners' skills in accurately inputting, organising, and combining information within drawing and planning software. You'll use various tools and techniques to edit, manipulate, format, and present drawings or plans to meet technical and visual requirements.

What you'll be able to do

Input information accurately into drawing and planning software, ensuring data integrity.
Organise information effectively within drawing and planning software, using appropriate structures and conventions.
Combine information from various sources to create comprehensive drawings or plans.
Use a range of tools and techniques to edit drawings or plans, making necessary adjustments and refinements.
Manipulate drawings or plans to achieve desired visual effects and technical specifications.
Format drawings or plans to meet industry standards and client requirements.
Present drawings or plans clearly and professionally, using appropriate layouts and annotations.

Drawing and Planning SoftwareReal unit · OCN London

This unit focuses on using software tools for planning and design purposes.

What you'll be able to do

Learners will demonstrate skills in using drawing software.

Drawing and Planning SoftwareReal unit · OCN London

You'll learn to input, organise, and combine information accurately within drawing and planning software. The unit also covers the use of various tools and techniques to edit, manipulate, format, and present drawings or plans effectively.

What you'll be able to do

Input, organise and combine information effectively for drawings or plans, ensuring accuracy and clarity
Use a range of tools and techniques to edit, manipulate, format and present drawings or plans to meet specific requirements

Drawing and Planning SoftwareReal unit · OCN London

You'll learn to input, organise, and combine information within drawing or planning software to produce comprehensive drawings or plans. The unit includes using tools and techniques to edit, manipulate, format, and present drawings or plans accurately.

What you'll be able to do

Input information accurately into drawing or planning software, adhering to data entry protocols
Organise information within drawings or plans using layers, groups, and other organisational tools
Combine information from various sources to create comprehensive drawings or plans
Use tools and techniques to edit drawings or plans, including modifying lines, shapes, and text
Manipulate drawings or plans using scaling, rotation, and other transformation tools
Format drawings or plans to meet specific requirements, including setting line weights, colours, and fonts
Present drawings or plans clearly and concisely, using appropriate annotations and labels

IT Communication FundamentalsReal unit · OCN London

It teaches you to select, use, and evaluate various information sources, including Internet-based resources, to meet specific needs. You'll develop skills in extracting relevant data, refining search strategies, and assessing the reliability and fitness for purpose of information.

What you'll be able to do

Select a variety of sources of information to meet specific needs, evaluating their relevance and reliability.
Use a variety of sources of information effectively to meet specific needs, extracting relevant data and insights.
Access Internet-based information efficiently, using appropriate search strategies and tools.
Search for Internet-based information effectively, refining search terms and filters to narrow results.
Select relevant Internet-based information, evaluating its credibility and authority.
Use Internet-based information appropriately, citing sources and avoiding plagiarism.
Evaluate the fitness for purpose of Internet-based information, considering its accuracy, bias, and currency.
Select appropriate IT tools to communicate and exchange information effectively.
Use IT tools to communicate and exchange information safely, protecting personal data and avoiding online risks.
Use IT tools to communicate and exchange information responsibly, adhering to ethical guidelines and legal requirements.
Use IT tools to communicate and exchange information effectively, tailoring communication style to the audience and purpose.

IT Communication FundamentalsReal unit · OCN London

This unit covers the use of various information sources to meet specific needs, focusing on accessing, searching, selecting, and assessing Internet-based information. You'll learn to select and use IT tools effectively for communication and information exchange.

What you'll be able to do

Use a variety of sources of information to meet specific needs.
Access Internet-based information.
Search for Internet-based information.
Select Internet-based information.
Use Internet-based information.
Assess the fitness for purpose of Internet-based information.
Select IT tools to communicate and exchange information.
Use IT tools to communicate and exchange information.

IT Security for UsersReal unit · OCN London

You'll learn to monitor and minimise security risks to IT systems and data. The unit covers organisational policies, legal requirements, selection of monitoring procedures, and analysis of security vulnerabilities.

What you'll be able to do

Select appropriate procedures to monitor security risks to IT systems and data, considering organisational policies and legal requirements.
Use selected procedures effectively to monitor security risks to IT systems and data, identifying potential vulnerabilities.
Develop procedures to minimise security risks to IT systems and data, implementing preventative measures and contingency plans.

IT Security for UsersReal unit · OCN London

You'll identify common IT security risks and implement measures to minimise them. The unit covers password protection, recognising threats such as malware and phishing, and safeguarding IT systems and data.

What you'll be able to do

Identify potential security risks to IT systems and data
Implement appropriate methods to minimise identified security risks
Apply security measures to protect IT systems from unauthorised access
Apply security measures to protect data from loss, damage or corruption

IT Security for UsersReal unit · OCN London

This unit provides learners with knowledge and skills to identify potential security risks to IT systems and data. You'll select and apply appropriate security methods to minimise risks, understanding the rationale behind their choices.

What you'll be able to do

Select appropriate methods to minimise security risk to IT systems
Select appropriate methods to minimise security risk to data
Use appropriate methods to minimise security risk to IT systems
Use appropriate methods to minimise security risk to data

IT Software FundamentalsReal unit · OCN London

You'll gain fundamental skills to select and use appropriate IT software applications for word processing, spreadsheets, and presentations. The unit includes developing, formatting, and presenting information effectively to suit purpose and audience using IT tools.

What you'll be able to do

Select and use appropriate software applications to meet specific needs and solve identified problems.
Enter, develop, and format different types of information using IT software, ensuring it is suitable for its meaning and purpose.
Present information effectively using IT tools and facilities in a way that is fit for purpose and audience.
Make effective use of IT tools and facilities to present information clearly and concisely.

IT Software FundamentalsReal unit · OCN London

You'll develop the ability to select and use appropriate software applications to meet needs and solve problems. The unit covers entering, developing, combining, formatting, and presenting different types of information across various software applications.

What you'll be able to do

Select appropriate software applications to meet needs
Use appropriate software applications to meet needs
Select appropriate software applications to solve problems
Use appropriate software applications to solve problems
Enter different types of information to suit its meaning and purpose
Develop different types of information to suit its meaning and purpose
Combine different types of information to suit its meaning and purpose
Format different types of information to suit its meaning and purpose
Present information in ways that are fit for purpose
Present information in ways that are fit for the audience
Evaluate the selection of IT tools and facilities to present information
Evaluate the use of IT tools and facilities to present information

IT User FundamentalsReal unit · OCN London

This unit provides learners with foundational knowledge of IT systems, enabling them to use IT applications to meet needs, organise and retrieve information efficiently, follow safety and security practices, and perform routine system maintenance and troubleshooting.

What you'll be able to do

Use IT systems effectively to meet specific needs, selecting appropriate applications and tools
Organise, store and retrieve information efficiently using IT systems, ensuring data integrity and accessibility
Follow and understand the need for safety and security practices when using IT systems, protecting data and preventing unauthorised access
Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems, following established procedures

IT User FundamentalsReal unit · OCN London

You'll develop the ability to use IT systems effectively and safely to meet various needs. The unit covers managing information storage and retrieval, following safety and security practices, and maintaining and troubleshooting IT systems.

What you'll be able to do

Use IT systems to meet a variety of needs effectively
Manage information storage appropriately to ensure data integrity
Manage information retrieval appropriately to ensure efficient access
Follow safety practices to ensure a safe working environment
Understand the need for safety practices to promote a safety culture
Follow security practices to protect data and systems
Understand the need for security practices to prevent security breaches
Maintain IT systems to ensure optimal performance
Troubleshoot IT system problems to identify the root cause
Resolve IT system problems to restore functionality

IT User fundamentalsReal unit · OCN London

You'll gain essential skills to interact with IT systems, including creating, editing, saving, and retrieving documents. The unit also covers organising files, applying safety and security practices, maintaining systems, and responding to common IT problems.

What you'll be able to do

Interact with and use an IT system effectively to meet specific needs
Organise, store and retrieve information appropriately within an IT system
Understand the need for safety and security practices when using IT systems
Maintain an IT system and respond to common IT system problems

Imaging SoftwareReal unit · OCN London

You'll develop skills in using imaging software to obtain, insert, combine, and edit images. The unit covers creating composite images, manipulating images using layering techniques, and producing high-quality visual content.

What you'll be able to do

Obtain images from various sources for use in imaging software
Insert images into imaging software projects
Combine multiple images to create composite images
Use imaging software tools to create original images
Manipulate existing images using imaging software tools
Edit images to improve their quality and appearance

Imaging SoftwareReal unit · OCN London

This unit equips learners with skills to obtain, insert, and combine images from various sources using imaging software. You'll create, manipulate, and edit images, including resizing, cropping, rotating, and adjusting visual properties such as brightness and colour balance.

What you'll be able to do

Obtain, insert and combine information from various sources for use in images
Use imaging software tools to create images, including drawing, painting, and adding text
Use imaging software tools to manipulate images, including resizing, cropping, and rotating
Use imaging software tools to edit images, including adjusting brightness, contrast, and colour balance

Imaging SoftwareReal unit · OCN London

This unit equips learners to obtain, insert, and combine images from various sources using imaging software. You'll use software tools to create, manipulate, and edit images effectively for specific purposes.

What you'll be able to do

Obtain information for images
Insert information for images
Combine information for images
Use imaging software tools to create images
Use imaging software tools to manipulate images
Use imaging software tools to edit images

Improving Productivity Using ITReal unit · OCN London

This unit enables users to effectively use IT skills to enhance productivity for tasks required in work or everyday life.

What you'll be able to do

Demonstrate how to perform various tasks using IT to improve workflows.

Improving Productivity Using ITReal unit · OCN London

This unit builds upon foundational IT skills, focusing on productivity enhancements through diverse application usage.

What you'll be able to do

Recognise and apply productivity techniques using IT tools.

Improving Productivity Using ITReal unit · OCN London

It teaches you to improve productivity in their tasks by effectively utilising IT.

What you'll be able to do

Demonstrate effective use of IT tools for productivity.

Multimedia SoftwareReal unit · OCN London

You'll plan, create, and edit multimedia products using appropriate software tools. The unit covers content planning, obtaining and combining media types, editing multimedia content, and presenting final multimedia outcomes.

What you'll be able to do

Plan the content of multimedia products to meet specified needs effectively
Plan the organisation of multimedia products to meet specified needs effectively
Obtain content for multimedia outcomes appropriately
Input content to build multimedia outcomes accurately
Combine content to build multimedia outcomes effectively
Use multimedia software tools to edit multimedia content to meet specified requirements effectively
Use multimedia software tools to format multimedia content to meet specified requirements effectively
Play multimedia outcomes correctly
Present multimedia outcomes effectively

Multimedia SoftwareReal unit · OCN London

This unit provides learners with the skills to plan, organise, and create multimedia products. You'll analyse target audiences, obtain and combine content, use multimedia tools, and present multimedia outcomes effectively.

What you'll be able to do

Plan the content of multimedia products, taking into account the target audience and purpose.
Organise multimedia products in a logical and user-friendly manner to meet specified needs.
Obtain content from various sources, ensuring it is suitable for the intended purpose.
Input content into multimedia software, adhering to best practices for file management and organisation.
Combine different types of content (e.g., text, images, audio, video) to create engaging multimedia outcomes.
Use a range of tools and techniques within multimedia software to build and edit content effectively.
Play and present multimedia outcomes, ensuring compatibility with target devices and platforms.

Multimedia SoftwareReal unit · OCN London

You'll gain skills to plan, create, and present multimedia products. The unit covers obtaining, inputting, combining, editing, and formatting multimedia content using appropriate software tools.

What you'll be able to do

Plan the content and organisation of multimedia products to meet needs
Obtain, input and combine content to build multimedia outcomes
Use multimedia software tools to edit and format multimedia content to meet requirements
Play and present multimedia outcomes

Optimise IT System PerformanceReal unit · OCN London

You'll learn to maintain and optimise IT system performance by performing routine hardware and software maintenance, troubleshooting issues, managing files, and customising the working environment.

What you'll be able to do

Maintain hardware and software in working order, performing routine maintenance tasks and troubleshooting common issues.
Manage files to maintain system performance, organising files effectively and removing unnecessary data.
Respond to common IT system problems and errors, diagnosing issues and implementing appropriate solutions.
Customise the working environment to meet needs, adjusting settings and configurations to optimise productivity.

Optimise IT System PerformanceReal unit · OCN London

You'll learn to optimise IT system performance through efficient hardware and software maintenance. The unit covers file and disk management, troubleshooting common problems, customising the working environment, and maintaining software to meet performance needs.

What you'll be able to do

Keep computer hardware operating efficiently
Keep computer software operating efficiently
Manage files to optimise performance
Manage disks to optimise performance
Troubleshoot common IT system problems
Troubleshoot common IT system errors
Respond to common IT system problems
Respond to common IT system errors
Customise the working environment to optimise performance
Maintain software to meet performance needs

Optimise IT System PerformanceReal unit · OCN London

You'll gain knowledge and skills to optimise IT system performance through hardware and software maintenance. The unit covers file management, troubleshooting, responding to system problems, and planning routine and non-routine maintenance activities.

What you'll be able to do

Keep computer hardware operating efficiently to ensure optimal performance
Keep computer software operating efficiently to ensure optimal performance
Manage files effectively to maintain IT system performance
Manage files effectively to improve IT system performance
Troubleshoot IT system problems quickly to minimise disruption
Respond to IT system problems effectively to ensure resolution
Plan the routine maintenance of hardware and software to prevent issues
Plan the non-routine maintenance of hardware and software to address specific needs
Monitor the routine maintenance of hardware and software to ensure completion
Monitor the non-routine maintenance of hardware and software to ensure completion
Review hardware to maintain performance and identify areas for improvement
Review software to maintain performance and identify areas for improvement
Modify hardware to maintain performance and address identified issues
Modify software to maintain performance and address identified issues

Personal Information Management SoftwareReal unit · OCN London

It teaches you to use personal information management software to schedule appointments and meetings, prioritise tasks, and manage contact information. You'll organise time and contacts effectively.

What you'll be able to do

Use calendars within personal information management software to schedule appointments effectively
Use calendars within personal information management software to schedule meetings efficiently
Use a task list to prioritise activities based on importance and deadlines
Use a task list to track the progress of activities
Use an address book to store contact information securely
Organise contact information within an address book for easy retrieval
Retrieve contact information quickly and efficiently from an address book

Personal Information Management SoftwareReal unit · OCN London

This unit focuses on using personal information management software to schedule appointments, prioritise tasks, and manage contact information. You'll use calendars, task lists, and address books to organise and retrieve information efficiently.

What you'll be able to do

Use a calendar to schedule appointments effectively
Use a task list to prioritise activities effectively
Use an address book to store contact information securely
Use an address book to organise contact information logically
Use an address book to retrieve contact information efficiently

Personal information management softwareReal unit · OCN London

You'll develop skills in using personal information management software, including scheduling appointments with calendars, prioritising activities through task lists, and managing contact information using address books. The unit emphasises organising and retrieving information efficiently.

What you'll be able to do

Use a calendar to schedule appointments
Use a task list to prioritise activities
Use an address book to store contact information
Use an address book to organise contact information
Use an address book to retrieve contact information

Presentation SoftwareReal unit · OCN London

It teaches you to use presentation software to input and combine text and other information within slides. You'll structure, edit, format, and prepare slides to meet specific presentation needs, ensuring clarity and visual appeal.

What you'll be able to do

Input and combine text and other information within presentation slides using appropriate techniques
Use presentation software tools to structure slides effectively
Use presentation software tools to edit slides to ensure accuracy and clarity
Use presentation software tools to format slides to enhance visual appeal
Prepare slides for presentation to meet specific needs and objectives

Presentation SoftwareReal unit · OCN London

Focuses on creating presentations using various software applications, emphasising design and delivery skills.

What you'll be able to do

Create a presentation using appropriate software.

Presentation SoftwareReal unit · OCN London

You'll learn to create presentations by inputting and combining text and other information within slides. The unit covers structuring, editing, formatting slide sequences, and preparing slideshows for presentation.

What you'll be able to do

Input text and other information within presentation slides
Combine text and other information within presentation slides
Use presentation software tools to structure slide sequences
Use presentation software tools to edit slide sequences
Use presentation software tools to format slide sequences
Prepare slideshow for presentation

Presentation SoftwareReal unit · OCN London

You'll learn to input and combine text with other information within presentation slides using presentation software. The unit covers structuring, editing, formatting presentations, and preparing interactive slideshows for effective delivery.

What you'll be able to do

Input text into presentation slides, ensuring accuracy and clarity
Combine text with other information, such as images and charts, within presentation slides
Use presentation software tools to structure presentations logically
Use presentation software tools to edit presentations for clarity and impact
Use presentation software tools to format presentations for visual appeal
Prepare interactive slideshows for presentation, incorporating elements such as animations and transitions

Presentation softwareReal unit · OCN London

You'll learn to create and enhance presentations using presentation software. The unit covers inputting and combining text, images, and charts, structuring and formatting slides, and preparing presentations.

What you'll be able to do

Input and combine text and other information, such as images and charts, within presentation slides
Use presentation software tools to structure, edit, and format slides to enhance visual appeal and clarity
Prepare slides for presentation, ensuring they are organised, accurate, and suitable for the intended audience

Productivity ProgrammesReal unit · OCN London

This unit provides an understanding of productivity programmes, covering their basic principles, common features, and functions. You'll gain knowledge of word processors, spreadsheets, presentation, and database software to support various productivity tasks.

What you'll be able to do

Understand the basic principles of productivity programmes
Understand common features and commands within productivity programmes
Understand the basic functions of word processor programmes
Understand the basic functions of spreadsheet programmes
Understand the basic functions of presentation programmes
Understand the basic functions of database programmes

Project Management SoftwareReal unit · OCN London

You'll learn to define projects and manage project information using project management software. The unit includes entering and updating task and resource data, tracking progress, and generating reports to communicate project status.

What you'll be able to do

Create and define a project clearly, outlining objectives, scope, and deliverables
Enter and edit information accurately about project tasks and resources within project management software
Update information regularly about project progress, tracking milestones and identifying potential delays
Select and use appropriate tools and techniques to display and report on project status effectively, communicating key information to stakeholders

Project Management SoftwareReal unit · OCN London

You'll learn to create and manage project plans using project management software. The unit includes defining project scope, entering and updating tasks and resources, and reporting on project status.

What you'll be able to do

Create a project plan, defining its scope, objectives, and deliverables
Enter and edit information about project tasks, including dependencies, durations, and deadlines
Enter and edit information about project resources, including personnel, equipment, and materials
Update information about project progress, tracking actual start and finish dates, and percentage completion
Select and use appropriate tools and techniques to display and report on project status, such as Gantt charts, PERT charts, and resource histograms

Project Management SoftwareReal unit · OCN London

You'll learn to use project management software for planning, organising, and tracking projects. The unit covers creating projects, defining deliverables and milestones, entering and editing task information, and managing resources effectively.

What you'll be able to do

Create a project within project management software, defining project scope and objectives
Define a project by identifying key deliverables, milestones, and success criteria
Enter information about project tasks, including task descriptions, dependencies, and durations
Edit information about project tasks to reflect changes in scope, resources, or timelines
Enter information about project resources, including personnel, equipment, and materials
Update information about project progress, tracking task completion and resource utilisation
Select appropriate tools and techniques to display project status visually, such as Gantt charts and PERT diagrams
Use appropriate tools and techniques to report on project status, highlighting key performance indicators and risks

Set Up an IT SystemReal unit · OCN London

You'll gain skills to select and set up a personal computer and associated hardware safely. The unit covers connecting storage media, configuring communication services, installing and configuring software, and verifying that the IT system operates successfully.

What you'll be able to do

Select a personal computer with appropriate specifications to meet identified needs
Select associated hardware and storage media to meet identified needs
Connect a personal computer safely with associated hardware and storage media, following health and safety guidelines
Select an IT system for connection to a communication service based on identified needs
Connect an IT system to a communication service to meet identified needs
Install software for use, following installation instructions
Configure software for use, adjusting settings as required
Check that the IT system is working successfully by testing its basic functions
Check that the communication service is working successfully by testing connectivity

Set Up an IT SystemReal unit · OCN London

This unit provides learners with the skills to safely set up an IT system by selecting and connecting a personal computer with hardware and storage media. You'll also connect the system to communication services and install and configure operating systems and software.

What you'll be able to do

Select a personal computer safely with associated hardware and storage media to meet needs
Connect up a personal computer safely with associated hardware and storage media to meet needs
Select an IT system to a communication service successfully to meet needs
Connect IT system to a communication service successfully to meet needs
Install operating system software for use
Install application software for use
Configure operating system software for use
Configure application software for use
Check that the IT system is working successfully
Check that the communication service is working successfully

Set Up an IT SystemReal unit · OCN London

This unit develops learners' ability to safely set up an IT system by connecting a personal computer, printer, and peripheral devices. You'll connect to communication services, install software, and verify system functionality while following health and safety guidelines.

What you'll be able to do

Connect a personal computer safely, following health and safety guidelines
Connect a printer safely, following health and safety guidelines
Connect peripheral devices safely, following health and safety guidelines
Connect to an IT communication service, such as a network or the internet
Set up software for use, including installation and basic configuration
Check that the IT system is working successfully by testing its basic functions
Check that the communication service is working successfully by testing connectivity

Specialist SoftwareReal unit · OCN London

You'll learn to use specialist software for accurate data input, combination, and organisation. The unit covers creating and modifying structures within the software and exploiting its functions to process and present information efficiently.

What you'll be able to do

Input information using specialist software
Combine information using specialist software
Create appropriate structures to organise information efficiently
Create appropriate structures to retrieve information efficiently
Modify appropriate structures to organise information efficiently
Modify appropriate structures to retrieve information efficiently
Exploit the functions of the software effectively to process information
Exploit the functions of the software effectively to present information

Specialist SoftwareReal unit · OCN London

This unit develops learners' proficiency in using specialist software to input, organise, combine, edit, process, and format information. You'll create comprehensive outputs by utilising advanced software features and tools.

What you'll be able to do

Input information using specialist software accurately
Organise information using specialist software effectively
Combine information using specialist software to create comprehensive outputs
Use tools to edit information within specialist software
Use techniques to edit information within specialist software
Use tools to process information within specialist software
Use techniques to process information within specialist software
Use tools to format information within specialist software
Use techniques to format information within specialist software
Use tools to present information using specialist software
Use techniques to present information using specialist software

Specialist SoftwareReal unit · OCN London

You'll develop the ability to use specialist software applications to input, combine, organise, and retrieve information efficiently. The unit covers following data entry protocols and using software functions to process and present information according to requirements.

What you'll be able to do

Input information into specialist software applications accurately and efficiently.
Combine information from different sources within the specialist software.
Use appropriate data structures within the software to organise information effectively.
Retrieve information efficiently using the software's search and filtering functions.
Use the software's functions effectively to process information according to requirements.
Present information clearly and concisely using the software's reporting and visualisation tools.

Specialist/bespoke softwareReal unit · OCN London

It teaches you to input, organise, edit, process, format, and present information using specialist or bespoke software applications. You'll apply appropriate tools and techniques to manage information effectively within these applications.

What you'll be able to do

Input information using specialist or bespoke applications
Organise information using specialist or bespoke applications
Use tools and techniques to edit information
Use tools and techniques to process information
Use tools and techniques to format information
Use tools and techniques to present information

Spreadsheet SoftwareReal unit · OCN London

This unit equips learners to use spreadsheet software for data management and analysis. You'll enter, edit, and organise numerical and other data, and apply formulas and tools to summarise and present information.

What you'll be able to do

Use spreadsheet software to accurately enter numerical data
Use spreadsheet software to accurately enter other types of data
Use spreadsheet software to edit numerical and other data
Use spreadsheet software to organise numerical and other data
Apply appropriate formulas within a spreadsheet to summarise information
Use appropriate tools within a spreadsheet to summarise information
Apply appropriate formulas within a spreadsheet to display information
Use appropriate tools within a spreadsheet to display information
Select appropriate tools to present spreadsheet information effectively
Use appropriate techniques to present spreadsheet information effectively

Spreadsheet SoftwareReal unit · OCN London

This unit develops learners' proficiency in using spreadsheet software to enter, edit, and organise data. You'll select and apply appropriate formulas and data analysis tools, and present spreadsheet information clearly to meet specific requirements.

What you'll be able to do

Use spreadsheet software to enter, edit and organise numerical and other data accurately and efficiently
Select and use appropriate formulas and data analysis tools within a spreadsheet to meet specific requirements, interpreting results effectively
Select and use appropriate tools and techniques to present and format spreadsheet information clearly and effectively, tailoring the presentation to the intended audience

Spreadsheet SoftwareReal unit · OCN London

You'll gain skills to enter, edit, and organise numerical and other data within spreadsheets. The unit also covers selecting and using formulas and data analysis tools, alongside techniques to present, format, and publish spreadsheet information.

What you'll be able to do

Use a spreadsheet to accurately enter numerical data
Use a spreadsheet to accurately enter other types of data
Use a spreadsheet to effectively edit numerical data
Use a spreadsheet to effectively edit other types of data
Use a spreadsheet to organise numerical data
Use a spreadsheet to organise other types of data
Select appropriate formulas to meet specified requirements
Use appropriate formulas to meet specified requirements
Select appropriate data analysis tools to meet specified requirements
Use appropriate data analysis tools to meet specified requirements
Select appropriate data analysis techniques to meet specified requirements
Use appropriate data analysis techniques to meet specified requirements
Use tools and techniques to present spreadsheet information effectively
Use tools and techniques to format spreadsheet information effectively
Use tools and techniques to publish spreadsheet information effectively

Spreadsheet softwareReal unit · OCN London

You'll learn to enter, edit, and organise numerical and other information using spreadsheet software. The unit also covers the use of formulas and tools to summarise data and techniques to present spreadsheet information effectively.

What you'll be able to do

Enter and edit numerical and other information accurately using spreadsheets
Use appropriate formulas and tools to summarise and display spreadsheet information clearly
Use appropriate tools and techniques to present spreadsheet information effectively for a given audience

The Internet and World Wide WebReal unit · OCN London

This unit introduces learners to the basics of the Internet and the World Wide Web, including their principles and operation. You'll also understand the fundamentals of using email and other Internet communication methods.

What you'll be able to do

Understand the basic principles of the Internet
Understand the basic principles of the World Wide Web
Understand the basic principles of using e-mail for communication
Understand other methods of communicating on the Internet

Using Collaborative TechnologiesReal unit · OCN London

It teaches you to use collabourative technologies safely and securely. They will learn to set up and access IT tools for collabourative working and contribute effectively to tasks using these technologies.

What you'll be able to do

Stay safe and secure when using collaborative technology, understanding potential risks and implementing appropriate security measures.
Set up and access IT tools and devices for collaborative working, ensuring compatibility and functionality.
Prepare collaborative technologies for use, configuring settings and ensuring all participants have the necessary access and permissions.
Contribute to tasks using collaborative technologies, actively participating in online discussions and sharing resources effectively.

Using Collaborative TechnologiesReal unit · OCN London

This unit covers the safe and secure use of collabourative technologies. You'll plan and set up IT tools and devices for collabouration, prepare technologies for use, and contribute effectively to tasks while recognising and managing potential security risks.

What you'll be able to do

Understand how to stay safe and secure when working with collaborative technology, recognising potential risks and implementing appropriate safeguards
Plan and set up IT tools and devices effectively for collaborative working, ensuring compatibility and accessibility for all participants
Prepare collaborative technologies for use, configuring settings and features to optimise performance and user experience
Contribute effectively to tasks using collaborative technologies, sharing information, providing feedback, and working together to achieve common goals

Using Collaborative TechnologiesReal unit · OCN London

This unit provides learners with knowledge and skills to use collabourative technologies safely and securely. You'll plan, set up, and prepare IT tools and devices for collabourative working while managing tasks and adhering to organisational policies and legal requirements.

What you'll be able to do

Understand how to stay safe and secure when working with collaborative technology, adhering to organisational policies and legal requirements.
Plan the use of IT tools and devices for collaborative working, considering the needs of the team and the project.
Set up IT tools and devices effectively for collaborative working, ensuring accessibility and functionality.
Prepare collaborative technologies for use, configuring settings and customising features to optimise performance.
Manage tasks effectively using collaborative technologies, tracking progress and ensuring timely completion.

Using EmailReal unit · OCN London

This unit develops learners' ability to use email software for communication. You'll compose, format, and send messages, as well as manage incoming emails by prioritising and responding appropriately.

What you'll be able to do

Use e-mail software tools and techniques to compose and send messages effectively
Manage incoming email effectively, prioritising and responding appropriately

Using EmailReal unit · OCN London

You'll learn to compose, format, and send emails using e-mail software tools and techniques. The unit also covers managing incoming emails, prioritising communications, and maintaining an organised inbox.

What you'll be able to do

Use e-mail software tools to compose messages effectively
Use e-mail software techniques to compose messages effectively
Use e-mail software tools to send messages efficiently
Use e-mail software techniques to send messages efficiently
Manage incoming e-mail effectively to prioritise important communications
Manage incoming e-mail effectively to maintain an organised inbox

Using EmailReal unit · OCN London

You'll learn to compose, send, and manage email messages effectively using appropriate software tools. The unit covers using suitable language and tone, formatting messages, ensuring clarity, and organising email for efficient communication.

What you'll be able to do

Use e-mail software tools and techniques to compose e-mail messages
Use e-mail software tools and techniques to send e-mail messages
Manage the use of e-mail software effectively to ensure efficient communication

Using Mobile IT DevicesReal unit · OCN London

You'll learn to set up mobile IT devices to meet individual needs and use applications and files effectively. The unit also covers transferring data and maintaining device performance through basic troubleshooting and maintenance.

What you'll be able to do

Set up a mobile device to meet specific individual needs
Use applications and files effectively on a mobile device
Transfer data to and from a mobile device using appropriate methods
Maintain the performance of a mobile device through basic troubleshooting and maintenance procedures

Using Mobile IT DevicesReal unit · OCN London

You'll learn to set up and customise mobile IT devices, including configuring network connectivity, security features, and accessibility options. The unit covers selecting and using applications, transferring data, and optimising device performance.

What you'll be able to do

Set up a mobile IT device, configuring basic settings such as network connectivity and security features.
Customise the mobile device to meet individual needs and preferences, including accessibility options and display settings.
Select appropriate applications for specific tasks, considering factors such as functionality, compatibility, and security.
Use applications and files effectively on the mobile device to perform tasks such as communication, information access, and content creation.
Use tools and techniques to transfer data between mobile devices and other systems (e.g., computers, cloud storage).
Optimise the performance of mobile devices by managing storage space, battery life, and network usage.

Using emailReal unit · OCN London

This unit covers the use of email software to compose, send, and manage messages. You'll develop skills in adding recipients, attaching files, organising incoming emails, and resolving common email-related problems.

What you'll be able to do

Use e-mail software tools to compose and send messages effectively
Manage incoming e-mail, including organising and prioritising messages
Respond to common problems encountered when using e-mail, such as dealing with spam or attachment issues

Using mobile IT devicesReal unit · OCN London

You'll learn to set up, personalise, and maintain mobile IT devices. The unit covers data input, storage, transfer between devices, and performance maintenance through management of storage, updates, and security.

What you'll be able to do

Set up a mobile device to meet specific needs and preferences, including configuring settings
Input and store data on a mobile device using appropriate methods
Transfer data between mobile devices using suitable connectivity options
Maintain the performance of a mobile device by managing storage, updates, and security