How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
01What it is
Aimed at individuals seeking to enhance their IT user skills, this Level 2 Certificate aligns with National Occupational Standards. The qualification recognises employee development and equips learners with the skills needed for participation in employment and society within the digital technology sector.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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02The units
What each unit actually teaches you to do
Audio Software Real unit · OCN London
You'll develop skills in using audio hardware and software to capture, combine, edit, and present audio sequences. The unit addresses configuring equipment, managing compatibility, and applying editing techniques to enhance audio quality.
What you'll be able to do
- Use audio hardware and software to capture sequences.
- Use audio software tools and techniques to combine and edit sequences.
- Play and present audio sequences.
Bespoke Software Real unit · OCN London
This unit focuses on inputting and combining information using bespoke software applications. You'll organise and retrieve data efficiently, use software functions effectively, and ensure accuracy and consistency in information processing and presentation.
What you'll be able to do
- Input information accurately using bespoke applications
- Combine information effectively using bespoke applications
- Use appropriate structures to organise information efficiently within bespoke applications
- Retrieve information efficiently using appropriate structures within bespoke applications
- Use the functions of the software effectively to process information
- Use the functions of the software effectively to present information
Computerised Accounting Software Real unit · OCN London
You'll gain the ability to access, enter, and edit accounting information using computerised accounting software. The unit includes processing business transactions accurately and producing accounting documents and summary reports to meet organisational requirements.
What you'll be able to do
- Access accounting information within computerised accounting software
- Enter accounting information accurately into computerised accounting software
- Edit accounting information effectively within computerised accounting software
- Select appropriate tools and techniques to process business transactions using computerised accounting software
- Use selected tools and techniques effectively to process business transactions using computerised accounting software
- Produce accounting documents to meet specified requirements using computerised accounting software
- Produce summary reports to meet specified requirements using computerised accounting software
Data Management Software Real unit · OCN London
You'll learn to enter, edit, and maintain data records within a data management system. The unit also covers retrieving and displaying data records, data security risks, and procedures for data protection.
What you'll be able to do
- Enter data records accurately into a data management system
- Edit data records effectively within a data management system
- Maintain data records appropriately within a data management system
- Retrieve data records effectively to meet specified requirements
- Display data records clearly to meet specified requirements
Database Software Real unit · OCN London
This unit equips learners with skills to create and modify non-relational database tables, enter and organise structured information, and use database tools to run queries and generate reports while maintaining data integrity.
What you'll be able to do
- Create non-relational database tables
- Modify non-relational database tables
- Enter structured information into a database
- Edit structured information in a database
- Organise structured information in a database
- Use database software tools to run queries
- Use database software tools to produce reports
Design Software Real unit · OCN London
It teaches you to use design software to obtain, insert, combine, and manipulate information for creating designs. You'll consider technical factors and copyright constraints to produce accurate and relevant design outputs.
What you'll be able to do
- Obtain information from various sources for use in designs
- Insert information accurately into design software
- Combine information effectively to create comprehensive designs
- Use design software tools to create original designs
- Manipulate design elements to achieve desired visual effects
- Edit designs to refine details and meet specifications
Desktop Publishing Software Real unit · OCN London
You'll learn to select and use appropriate designs and page layouts in desktop publishing software. The unit covers inputting and combining text and images, editing, formatting, and creating visually effective publications.
What you'll be able to do
- Select appropriate designs for publications using desktop publishing software
- Use appropriate page layouts for publications using desktop publishing software
- Input text accurately within publications using desktop publishing software
- Combine text and other information effectively within publications using desktop publishing software
- Use desktop publishing software techniques to edit publications effectively
- Use desktop publishing software techniques to format publications effectively
Drawing and Planning Software Real unit · OCN London
This unit provides learners with the skills to input, organise, combine, and edit information using drawing and planning software. You'll manipulate and format drawings or plans to produce clear and professional presentations.
What you'll be able to do
- Input information for drawings or plans using appropriate methods
- Organise information effectively for use in drawings or plans
- Combine information from different sources to create comprehensive drawings or plans
- Use appropriate tools and techniques to edit drawings or plans
- Manipulate elements within drawings or plans to achieve desired outcomes
- Format drawings or plans to meet specific requirements
- Present drawings or plans in a clear and professional manner
IT Communication Fundamentals Real unit · OCN London
It teaches you to select and use various information sources, including Internet-based resources, to meet specific needs. You'll evaluate information fitness for purpose and use IT to communicate and exchange information safely and effectively.
What you'll be able to do
- Select a variety of sources of information to meet specific needs
- Use a variety of sources of information effectively to meet specific needs
- Access Internet-based information effectively
- Search for Internet-based information efficiently
- Select relevant Internet-based information appropriately
- Use selected Internet-based information effectively
- Evaluate the fitness for purpose of Internet-based information accurately
- Select IT tools to communicate and exchange information safely
- Use IT tools to communicate and exchange information responsibly
- Use IT tools to communicate and exchange information effectively
IT Security for Users Real unit · OCN London
You'll learn to select and apply appropriate methods to minimise security risks to IT systems and data. The unit includes practical application of security measures and understanding the rationale behind their selection.
What you'll be able to do
- Select appropriate methods to minimise security risk to IT systems.
- Use appropriate methods to minimise security risk to IT systems.
- Select appropriate methods to minimise security risk to data.
- Use appropriate methods to minimise security risk to data.
IT Software Fundamentals Real unit · OCN London
This unit provides learners with fundamental knowledge of IT software applications. You'll select and use software to meet needs, enter and format information appropriately, present information effectively, and evaluate IT tool usage.
What you'll be able to do
- Select appropriate software applications to meet needs.
- Use appropriate software applications to meet needs.
- Select appropriate software applications to solve problems.
- Use appropriate software applications to solve problems.
- Enter different types of information to suit its meaning and purpose.
- Develop different types of information to suit its meaning and purpose.
- Combine different types of information to suit its meaning and purpose.
- Format different types of information to suit its meaning and purpose.
- Present information in ways that are fit for purpose.
- Present information in ways that are fit for the audience.
- Evaluate the selection of IT tools to present information.
- Evaluate the use of IT tools to present information.
- Evaluate the selection of IT facilities to present information.
- Evaluate the use of IT facilities to present information.
IT User Fundamentals Real unit · OCN London
You'll develop fundamental skills to use IT systems safely and effectively. The unit covers managing information storage and retrieval, following safety and security practices, and maintaining and troubleshooting IT systems.
What you'll be able to do
- Use IT systems to meet a variety of needs.
- Manage information storage appropriately.
- Manage information retrieval appropriately.
- Follow safety practices.
- Understand the need for safety practices.
- Follow security practices.
- Understand the need for security practices.
- Maintain the IT system.
- Troubleshoot IT system problems.
Imaging Software Real unit · OCN London
You'll gain the ability to obtain, insert, combine, and manipulate information using imaging software. The unit covers creating original images, editing visual elements, and applying techniques to achieve desired image effects.
What you'll be able to do
- Obtain information from various sources for use in images
- Insert information accurately into imaging software
- Combine information effectively to create comprehensive images
- Use imaging software tools to create original images
- Manipulate image elements to achieve desired visual effects
- Edit images to refine details and meet specifications
Multimedia Software Real unit · OCN London
It teaches you to plan, create, and edit multimedia products using appropriate software. You'll obtain, input, combine, and format content to produce multimedia outcomes that meet identified audience needs and requirements.
What you'll be able to do
- Plan the content of multimedia products to meet identified needs
- Plan the organisation of multimedia products to ensure logical flow and user experience
- Obtain content from various sources for use in multimedia products
- Input content into multimedia software accurately and efficiently
- Combine different types of content to build engaging multimedia outcomes
- Use multimedia software tools to edit multimedia content effectively
- Format multimedia content to meet specific requirements and design principles
- Play multimedia outcomes to test functionality and user experience
- Present multimedia outcomes to stakeholders in a professional manner
Optimise IT System Performance Real unit · OCN London
You'll learn to optimise IT system performance by maintaining hardware and software efficiency, managing files and disks, troubleshooting common problems, customising the working environment, and maintaining software.
What you'll be able to do
- Keep computer hardware operating efficiently.
- Keep computer software operating efficiently.
- Manage files to optimise performance.
- Manage disks to optimise performance.
- Troubleshoot common IT system problems.
- Respond to common IT system problems.
- Troubleshoot common IT system errors.
- Respond to common IT system errors.
- Customise the working environment to optimise performance.
- Maintain software to meet performance needs.
Personal Information Management Software Real unit · OCN London
This unit equips learners with skills to use personal information management software effectively. You'll schedule appointments and meetings, prioritise tasks using task lists, and manage contact information using address books.
What you'll be able to do
- Use calendars to schedule appointments.
- Use calendars to schedule meetings.
- Use a task list to prioritise activities.
- Use an address book to store contact information.
- Use an address book to organise contact information.
- Use an address book to retrieve contact information.
Presentation Software Real unit · OCN London
You'll learn to create presentations using presentation software. The unit covers inputting and combining text and other information, structuring and formatting slide sequences, and preparing slideshows suitable for the intended audience and purpose.
What you'll be able to do
- Input and combine text and other information within presentation slides, ensuring accuracy and relevance
- Use presentation software tools to structure, edit and format slide sequences, creating a coherent and engaging presentation
- Prepare slideshow for presentation, considering audience and purpose
Project Management Software Real unit · OCN London
It teaches you to create and define projects using project management software, including entering and editing task and resource information. You'll update project progress and select suitable tools to display and report on project status effectively.
What you'll be able to do
- Create a project plan, defining its scope, objectives, and deliverables
- Enter and edit information about project tasks, including dependencies, timelines, and resource allocation
- Enter and edit information about project resources, including personnel, equipment, and materials
- Update information about project progress, tracking completed tasks, milestones, and any deviations from the plan
- Select and use appropriate tools and techniques to display project status, such as Gantt charts, PERT charts, and dashboards
- Select and use appropriate tools and techniques to report on project status, providing stakeholders with clear and concise updates on progress, risks, and issues
Set Up an IT System Real unit · OCN London
You'll learn to select, connect, and configure personal computers and associated hardware safely. The unit covers installing software and verifying the successful operation of IT systems and communication services to meet specified needs.
What you'll be able to do
- Select a personal computer and associated hardware components based on specified needs and requirements
- Connect a personal computer safely with associated hardware and storage media, adhering to health and safety guidelines
- Select an appropriate IT system to meet specified needs
- Connect an IT system to a communication service to meet specified needs
- Install software on the IT system, following installation procedures and licensing agreements
- Configure software settings to optimise performance and meet user requirements
- Check that the IT system is working successfully by testing its functionality and performance
- Check that the communication service is working successfully by verifying connectivity and data transfer
Specialist Software Real unit · OCN London
This unit develops learners' ability to input, combine, organise, and retrieve information using specialist software applications. You'll use software functions effectively to process and present information while ensuring data accuracy and integrity.
What you'll be able to do
- Input information into specialist software applications, ensuring data accuracy and integrity
- Combine information from various sources using specialist applications, following established procedures
- Use appropriate data structures within the specialist software to organise information effectively
- Retrieve information efficiently from the specialist software using search and filtering functions
- Use the functions of the software effectively to process information, such as calculations, analysis, and data manipulation
- Use the functions of the software effectively to present information, such as creating reports, charts, and presentations
Spreadsheet Software Real unit · OCN London
You'll use spreadsheet software to enter, edit, and organise numerical and other data. The unit covers applying appropriate formulas and data analysis tools, as well as presenting and formatting spreadsheet information to meet requirements.
What you'll be able to do
- Use a spreadsheet to enter, edit and organise numerical and other data, ensuring accuracy and consistency
- Select and use appropriate formulas and data analysis tools to meet requirements, interpreting results effectively
- Select and use tools and techniques to present and format spreadsheet information, creating clear and understandable outputs
Using Collaborative Technologies Real unit · OCN London
This unit covers the safe and secure use of collabourative technologies. You'll plan and set up IT tools and devices for collabourative working, adhere to security protocols, and contribute effectively to collabourative tasks.
What you'll be able to do
- Stay safe and secure when working with collaborative technology by adhering to security protocols and best practices
- Plan the use of IT tools and devices for collaborative working, considering the needs of the participants and the objectives of the collaboration
- Set up IT tools and devices for collaborative working, ensuring they are properly configured and functioning correctly
- Prepare collaborative technologies for use by testing their functionality and ensuring all participants have the necessary access and permissions
- Contribute to tasks using collaborative technologies, actively participating in discussions, sharing information, and working together to achieve common goals
Using Email Real unit · OCN London
You'll develop proficiency in using email software to compose, format, send, and manage messages. The unit emphasises clear, concise communication and appropriate language and tone for different recipients.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Apply appropriate techniques to format e-mail messages effectively
- Send e-mail messages to intended recipients accurately
- Manage incoming e-mail by sorting and filtering messages
- Respond to e-mail messages in a timely and professional manner
- Organise e-mail messages for easy retrieval and reference
Using IT Real unit · OCN London
It teaches you to plan, select, and use appropriate IT systems and software for various tasks. You'll review and adapt IT tool usage and develop solutions to improve ongoing IT system effectiveness and success.
What you'll be able to do
- Plan, select and use appropriate IT systems and software for different purposes.
- Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful.
- Develop and test solutions to improve the ongoing use of IT tools and systems.
Using Mobile IT Devices Real unit · OCN London
This unit equips learners to set up and customise mobile IT devices to meet individual needs. You'll select and use applications, transfer data, and optimise device performance for various tasks.
What you'll be able to do
- Set up the mobile device to meet individual needs by configuring settings such as language, time zone, and network connections
- Customise the mobile device to meet individual needs by installing apps, personalising the home screen, and adjusting accessibility settings
- Select applications on the mobile device that are appropriate for specific tasks and purposes
- Use applications on the mobile device to perform tasks such as communication, information access, and content creation
- Select files on the mobile device that are relevant to specific tasks and purposes
- Use files on the mobile device for tasks such as viewing documents, playing media, and sharing information
- Use tools and techniques to transfer data from mobile devices to other devices or systems, such as computers or cloud storage
- Use tools and techniques to transfer data to mobile devices from other devices or systems, such as computers or cloud storage
- Optimise the performance of mobile devices by managing storage space, closing unused apps, and adjusting power settings
Using the Internet Real unit · OCN London
You'll gain skills to connect to the Internet and use browser software to navigate webpages, search for information, and communicate online. The unit also covers safety and security practices to protect users while working online.
What you'll be able to do
- Connect to the Internet using appropriate hardware and software
- Use browser software to navigate webpages effectively, accessing and interpreting information
- Use browser tools to search for information from the Internet, employing effective search strategies
- Use browser software to communicate information online, utilising various communication methods
- Understand the need for safety and security practices when working online, identifying potential risks and implementing preventative measures
Video Software Real unit · OCN London
It teaches you to capture, combine, and edit video sequences using appropriate hardware and software. You'll produce and present video content suitable for the intended audience.
What you'll be able to do
- Use video hardware and software to capture video sequences effectively
- Use video software tools and techniques to combine and edit video sequences to a professional standard
- Play and present video sequences in a suitable format for the intended audience
Website Software Real unit · OCN London
You'll learn to create website structures and styles using website software. The unit covers preparing optimised content and publishing websites that are functional, accessible, and secure.
What you'll be able to do
- Create structures and styles for websites, ensuring usability and accessibility
- Use website software tools to prepare content for websites, optimising for different devices and browsers
- Publish websites, ensuring functionality and security
Word Processing Software Real unit · OCN London
This unit develops learners' ability to enter, combine, and edit text and other information within word processing documents. You'll create and modify document layouts and use software tools to format and present documents effectively.
What you'll be able to do
- Enter and combine text and other information accurately within word processing documents, ensuring clarity and correctness
- Create and modify layout and structures for word processing documents, applying appropriate formatting techniques
- Use word processing software tools to format and present documents effectively to meet requirements, considering audience and purpose
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Create and integrate multimedia elements into digital content
- Standard
Database Software
- Standard
Lead the Data Management Capability, Strategy and Framework
- Standard
Manage collaborative IT tools and social media
- Standard
Optimise Digital Technology Systems
- Standard
Optimise IT System Performance
- Standard
Participate in Online Social Media Collaboration Networks
- Standard
Participate in online networks and social media
- Standard
Personal Information Management Software
- Standard
Plan and manage social media collaboration activities
- Standard
Select and use a range of IT applications to develop quality solutions
- Standard
Select and use collaborative IT tools and social networks
- Standard
Using Collaborative Technologies
04The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Audio SoftwareBespoke SoftwareComputerised Accounting SoftwareData Management SoftwareDatabase SoftwareDesign SoftwareDesktop Publishing SoftwareDrawing and Planning Software
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration The Navigator Your plan for “Drawing and Planning Software” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
- Bring your own plan Create
For “Drawing and Planning Software” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Computerised Accounting Software” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Data Management Software” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Personal Information Management Software” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
OCNLR Level 2 Certificate in IT User Skills (ITQ)
- Create and integrate multimedia elements into digital content
- Database Software
- Lead the Data Management Capability, Strategy and Framework
- Manage collaborative IT tools and social media
- Optimise Digital Technology Systems
- Optimise IT System Performance
- Participate in Online Social Media Collaboration Networks
- Participate in online networks and social media
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Audio Software, one of this qualification's own units.
Applied to your own work
Learners will develop skills in using audio hardware and software to capture, combine, edit, and present audio sequences. The unit addresses configuring equipment, managing compatibility, and applying editing techniques to enhance audio quality.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Certificate in IT User Skills (ITQ)
29 units in this credential, in the order it lists them, awarded by OCN London.
- Audio Software
- Bespoke Software
- Computerised Accounting Software
- Data Management Software
- Database Software
- Design Software
and 23 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.