What you'll be able to do

• Understand the principles of Continued Professional Development and the benefits it can bring to individuals and organisations.
• Understand how to identify CPD opportunities that align with personal and professional goals.
• Carry out effective CPD activities to enhance skills and knowledge.
• Introduce and maintain effective CPD records to track learning and development.
• Complete accurate CPD records, documenting activities and outcomes.
• Understand how to evaluate the benefits of the CPD activities undertaken in terms of personal and professional growth.

What you'll be able to do

• Identify and report on the knowledge and skills required to meet the quality and performance standards in the workplace.
• Introduce and monitor a training programme to meet individual training needs.
• Monitor the effectiveness of the training programme.
• Provide effective feedback on the progress and performance of person(s) being trained.
• Deliver effective feedback to those involved in the delivery of training programmes.
• Know the problems that can arise with training programmes.
• Understand how to identify suitable persons to deliver training.

What you'll be able to do

• Understand how to identify resources required to fulfil the work schedule effectively.
• Understand how to obtain the resources required to carry out the required work activities.
• Understand how to devise and implement a plan of work to meet work requirements.
• Understand how to evaluate the effectiveness of the implemented plan of work against the required work schedule.
• Understand the factors that may require changes to a programme of work and how to identify them.
• Understand how to introduce and implement changes to a programme of work effectively.

What you'll be able to do

• Know the various ways to produce effective and clear specifications for windows, doors, or conservatories.
• Know the relevant industry regulations affecting fenestration installation specifications and understand where to obtain them.
• Ensure that text-based technical information is accurate, clear, complete, and fit for purpose.
• Ensure that graphical technical information is accurate, clear, complete, and fit for purpose.
• Evaluate the effectiveness of specifications produced for windows, doors, or conservatories.
• Accurately record findings from the evaluations carried out on specifications.
• Investigate and identify the possible causes of problems with specifications, and evaluate the findings to identify potential solutions to reduce problems.
• Recommend and monitor improvements to specification production practices.
• Know the potential problems that can occur when recommending improvements to specification production practices.

What you'll be able to do

• Know the different types of equipment used in the glass or glass related process.
• Prepare for setting up equipment for operations.
• Determine the correct settings for the equipment and why this is important.
• Know the types of adjustment that can be made to equipment and when adjustments should be made.
• Monitor the equipment during its use.
• Evaluate the operational efficiency of the equipment.
• Investigate the cause of variation in the product following the use of equipment.
• Know when and how to obtain outside assistance to help identify or rectify problems with equipment.
• Evaluate the effectiveness of outside assistance in the identification and rectification of equipment.

What you'll be able to do

• Know the properties of typical types of glass that require cutting, the processes to be followed, and the equipment required.
• Identify a safe and suitable location for cutting glass.
• Know the types of problems that can occur in the cutting of different types of glass and how these problems might be overcome.
• Ensure glass is cut to specification, minimising waste.
• Cut radii into different types of glass accurately.
• Cut holes in different types of glass, the types of problems that can occur, and how they might be overcome.
• Investigate problems in cutting different types of glass and identify likely causes and solutions.
• Record the findings of the investigation and evaluation of glass cutting problems.
• Recommend and monitor improvements to glass cutting practices.
• Know the potential problems that can occur when recommending improvements to glass cutting practices.

What you'll be able to do

• Describe the properties of a Photovoltaic system.
• Define common words and terms used in the Photovoltaic working environment.
• Identify the International Standards that PV modules are tested to.
• Explain the conditions necessary for an effective Photovoltaic system.
• Identify the major components needed in a PV system and their purpose.
• Describe the legislation and safety precautions to take with PV systems.
• Explain the requirements for planning permission with PV installations.
• Identify typical problems that can arise and their possible causes.

What you'll be able to do

• Know which acts, regulations, and guidelines apply to the Glass or Glass-related working environment and where this information can be obtained.
• Know which acts, regulations, and guidelines apply to the Glass or Glass-related working environment and where this information can be obtained.
• Understand how to minimise health risks in the Glass or Glass-related working environment.
• Understand how to minimise accidents and their effects in the Glass or Glass-related working environment.
• Implement and monitor changes in Health and Safety practices of others to comply with legislation, regulations, and organisational guidelines.
• Evaluate the effect of changes introduced to Health and Safety practices in the Glass or Glass-related working environment.
• Carry out a formal assessment of hazards and risks in the Glass or Glass-related working environment.
• Carry out a formal risk assessment of the Glass or Glass-related working environment.
• Adopt and promote safe working practices within the Glass or Glass-related working environment.
• Understand how to evaluate the effectiveness of Health and Safety procedures within the organisation.
• Ensure there is no unauthorised or unsafe access to the working areas and understand why this is important.
• Know what to do in the event of an emergency and how to evaluate the effectiveness of evacuation procedures.
• Evaluate the effectiveness of evacuation procedures.

What you'll be able to do

• Know the materials used in Fascia Soffit and Bargeboard installation.
• Know the equipment/tools used for installation.
• Know how the Working at Heights Regulations apply to the installation of Fascias, Soffits and Bargeboards and where to find this information.
• Handle equipment and materials to reduce the risk of damage to them and injury to self and other persons.
• Establish the preparatory work that is required on existing materials.
• Know the type of materials which need to be removed and how to identify which are structural and non structural.
• Know the health and safety requirements and statutory and industry regulations which apply to removing materials containing asbestos cement and where to obtain the information.
• Know the types of fixings used for attaching to replacement materials and their use.
• Dispose of unwanted materials.
• Complete the installation and what information to provide the customer with at the handover.

What you'll be able to do

• Know the constituent components of the raw materials or “batch” used in glass container manufacturing.
• Know the major components of a batch plant used in glass container manufacturing.
• Know how a furnace converts the batch mix into molten glass and recognise the environmental impact of this process.
• Know the purpose of the fore-hearth and feeder in the glass manufacturing process.
• Know the major components in the gob delivery system from when the glass is extruded from the feeder.
• Know the problems associated with the gob delivery system in glass container manufacturing.
• Know the different processes used to manufacture glass containers.
• Know the process of transferring formed containers into the annealing stage, including any inspection or treatment, and the types of problems that can occur.
• Know the principles of annealing glass containers.
• Know the importance of applying and monitoring hot and cold end coatings to glass containers.
• Know the processes carried out at the Cold End Operation and their purpose in glass container manufacturing.
• Know the container packaging process used in glass container manufacturing.

What you'll be able to do

• Monitor individual staff performance against their current job role
• Identify the need for staff development
• Monitor individual staff performance
• Identify opportunities for development and how to implement them
• Know the problems that can arise when monitoring staff performance and how to deal with them
• Know the behaviours that can have an effect on efficiency and how to deal with them
• Know the problems that can occur with sourcing and implementing training and how to deal with them
• Understand the importance of undertaking and recording continued professional development
• Maintain CPD records
• Know the benefits of staff development

What you'll be able to do

• Know the difference between fire-resistant glazing and standard glazing.
• Understand the types of fire-resistant glazing available.
• Understand the legislation on fire-resistant glazing and how to apply it in practice to the glazing work to be carried out.
• Know the basic principles of fire containment in buildings.
• Know the factors that can have an effect on the performance of fire-resistant glazing.
• Know how the different components in a fire-resistant glazed system react under fire conditions.
• Know which systems or applications require special considerations when using fire-resistant glass and know why special considerations may be necessary.
• Ensure the specified system is appropriate for the installation.
• Know the problems that can occur in the preparation of fire-resistant glazing and how to resolve them.
• Record information on the preparation of fire-resistant glazing to comply with organisational and manufacturers' guidelines and legislation.

What you'll be able to do

• Understand the personal skills, behaviours, and knowledge required to provide effective leadership in a workplace environment.
• Understand the roles and responsibilities of individuals or teams who are being provided with leadership, including their expectations and needs.
• Know the workload and objectives that need to be completed by those being provided with leadership, ensuring clarity and alignment.
• Understand how to provide leadership to individuals or teams in the workplace, adapting your approach to suit different situations and personalities.
• Understand the support available to assist in the provision of leadership, such as mentoring, training, and resources.
• Understand the Company Appraisal system and the part they play in it, including how to conduct appraisals and provide feedback.
• Know the potential problems that can arise with the provision of leadership, such as conflict, resistance, and lack of motivation.
• Understand the Company Grievance and Disciplinary policies and procedures, and how to apply them fairly and consistently.
• Understand how to review, analyse, and evaluate the effectiveness of the leadership provided, identifying areas for improvement and development.

What you'll be able to do

• Understand the principles of providing Operational Support within an organisation.
• Understand when and how to provide Operational Support to colleagues and other stakeholders.
• Understand the benefits and impact of providing Operational Support on organisational performance.
• Understand how to record information on Operational Support activities accurately and effectively.
• Review the Operational Support provided within the Company to identify areas for improvement.
• Understand how to recommend changes to the Operational Support processes and procedures.

What you'll be able to do

• Understand the principles of workplace supervision.
• Understand the attributes and qualities required in supervisory roles.
• Understand the responsibilities and requirements of supervisors.
• Ensure employees comply with operational requirements and legislation.
• Identify the current and required skills, knowledge and proof of competence of those being supervised.
• Deal with problems that can arise when supervising others.
• Ensure the safety of the area of responsibility.

What you'll be able to do

• Understand the layout and purpose of a warehouse.
• Understand the roles and responsibilities of staff working in a warehouse.
• Understand the different types of equipment used in a warehouse.
• Understand the use and importance of stock identification methods.
• Understand the importance of appropriate stock locations, stock levels and stock rotation procedures.
• Understand the security measures in place to safeguard stock within a warehouse environment.
• Understand the importance of product knowledge for warehouse staff.
• Understand the type of customers involved with the Warehouse and Distribution business.
• Understand the problems that can occur in the Glass Distribution Warehouse working environment.

What you'll be able to do

• Understand how to determine which curtain wall system should be used for a specific building project
• Understand the factors determining the selection of a curtain wall system to suit the proposed building design and usage, including aesthetic and performance requirements
• Understand how and why external influences and factors, such as weather and environmental conditions, have an impact on curtain wall system designs
• Understand the brackets and supports required for a curtain wall installation, including their design and function
• Understand the use of gaskets and gasket systems in a curtain wall system, including their role in weatherproofing and insulation
• Understand the functions of curtain wall edge details, including their role in structural integrity and aesthetics

What you'll be able to do

• Know the key steps and benefits of organising a workplace
• Plan a workplace organisation activity
• Know the communication requirements in an organised workplace
• Sustain an organised workplace
• Understand how to review the impact of the introduction of workplace organisation

What you'll be able to do

• Know the differences in construction between laminated and toughened glass, understand how they behave upon impact, and know how different types of glass can be processed after manufacture.
• Know why the use of laminated glass in side and rear windows is minimal compared to other glass types.
• Know the properties of Polyvinyl Butyral (PVB) interlayers used in automotive glass manufacture and their role in glass safety.
• Know what a direct glazing system is, understand its properties, and recognise its application in automotive glazing.
• Know the terminology used to describe different types of windscreens and understand their specific properties.
• Know the potential implications of installing an aftermarket sunroof in a vehicle.
• Know the range of glass tints available for automotive glazing, understand how to identify them, and be aware of potential problems associated with their use.
• Know how solar control glass is constructed, understand its uses in vehicles, and know how it functions to reduce heat and glare.
• Know the purpose and meanings of glass markings found on automotive glazing.
• Know the properties of heated rear and front windscreens and understand how they function.
• Know why it is important to be aware of airbags when working on automotive glazing, understand how to identify their presence, and know the necessary precautions to take when working near them.
• Know how rain sensors work for automatic wiper activation, understand how to check their functionality, be aware of common problems that can occur, and know how to overcome these problems.
• Know how light sensors work in vehicles, understand how to check their functionality, be aware of common problems that can occur, and know how to overcome these problems.
• Know the types of resins and urethanes used in automotive glazing applications and understand their specific uses.
• Know the types of tools and equipment used in automotive glazing work and understand their specific applications.
• Know what integrated antennas are used for in automotive glazing, understand why Vehicle Manufacturers use them, be aware of common problems they may have, and know how to overcome these problems.
• Know the types of membrane used on the inside of doors in vehicles, understand their purposes, be aware of common problems that can occur, and know how to overcome these problems.
• Locate reset procedures for door glasses in vehicles, understand how to use the procedures correctly, and understand the implications of not following them correctly.
• Know what a hydrophobic coating is and understand how it may be used on automotive glazing.
• Know the types of material used for temporary glazing repairs, understand their uses, and be aware of any restrictions associated with their use.

What you'll be able to do

• Understand the process for changeover operations in the work area, including the steps involved and the resources required.
• Understand the importance of efficient changeover operations in the work area for minimising downtime and maximising productivity.
• Review the changeover operations in their work area, identifying areas for potential improvement.
• Understand the processes involved in improving changeover processes, including identifying root causes of problems, developing solutions, and implementing changes.
• Know the importance of documenting identified improvement methods to ensure consistency and facilitate future training.
• Know the importance of promoting identified improvement methods to encourage adoption and share best practices.
• Understand how good working relationships help with the review of changeover processes by fostering open communication and collaboration.
• Understand how to plan a review of job changeover processes, including setting objectives, gathering data, and involving relevant stakeholders.
• Understand how to review the impact of the introduction of amendments to job changeover processes, assessing their effectiveness and identifying any unintended consequences.

What you'll be able to do

• Understand the products and services currently provided by Suppliers in their area of responsibility
• Understand how to analyse Supplier performance and effectiveness
• Understand how to identify other products and services that could be outsourced
• Identify other products and services that could be outsourced
• Understand the implications of changes to the products and services provided by Suppliers
• Understand how and why to identify and evaluate alternative Suppliers
• Understand how to implement changes to the Supply Chain

What you'll be able to do

• Understand the concept of Continuous Improvement and its importance in the workplace.
• Know the different tools available to engender continuous improvement within an organisation.
• Implement a continuous improvement activity effectively.
• Identify and communicate improvements to work activities to relevant stakeholders.
• Sustain an organised workplace to support continuous improvement efforts.

What you'll be able to do

• Explain the purpose of the organisation and its role within its sector
• Describe the culture of the organisation and its impact on customer service
• Explain how to communicate the Customer Service strategy effectively to individuals within your area of responsibility
• Explain how to monitor the standards of service delivery to ensure they meet customer expectations
• Analyse the standards of service delivery to identify areas for improvement
• Develop changes to the organisation’s Customer Service strategy based on analysis of service delivery
• Recommend changes to the organisation’s Customer Service strategy based on analysis of service delivery
• Describe the nature of Customer complaints and their potential impact on the organisation
• Explain how to investigate customer complaints thoroughly and objectively
• Take appropriate action to deal with customer complaints in a timely and effective manner
• Explain why it is important to analyse customer complaints to identify trends and patterns
• Explain how to analyse customer complaints to identify trends and patterns
• Explain the importance of maintaining good relationships with colleagues to ensure effective teamwork
• Explain the importance of maintaining good relationships with customers to foster loyalty and satisfaction

What you'll be able to do

• Understand the structure, functions, and key departments of the organisation in which they work.
• Understand the range of products and services provided by the Company, including their features and benefits.
• Understand their own individual contribution to achieving their organisation’s overall aims and objectives, and how their role supports the company's success.
• Know the makeup of the Organisation’s current and potential Customer base, including their needs, preferences, and expectations.
• Understand how to recognise opportunities to change and improve the products and services available from the Organisation, based on customer feedback and market trends.
• Understand the potential effects of introducing new products or services, including the impact on resources, processes, and customer satisfaction.
• Minimise wastage of materials in their work activities, promoting sustainability and cost-effectiveness.
• Identify potential improvements to work activities and procedures, contributing to increased efficiency and productivity.

What you'll be able to do

• Understand why Building Regulations exist and where they apply.
• Know the main parts of Building Regulations that affect the Fenestration Industry.
• Know who can carry out inspection of work covered by the Building Regulations and who is responsible for ensuring the inspection takes place.
• Know the implications of a failed inspection.
• Understand the aims of part L (Conservation of Fuel and Power) of the Building Regulations regarding U value requirements for Fenestration installation.
• Know the name and range of the UK's national system used for rating the energy efficiency of windows and the minimum energy rating band acceptable in the Building Regulations.
• Know the optimum space for heat retention between two panes of glass in a double glazed unit.
• Know the types of glazing units other than “traditional” double glazed units that can help meet the requirements of Part L of the Building Regulations and the benefits of the different types.
• Know the advantages of using types of glazing that minimise heat loss.
• Understand what is meant by safety glazing.
• Understand when safety glazing must be used.
• Know the exceptions to the use of safety glazing and the minimum thickness acceptable for the exceptions.
• Know the requirements for visible glass markings.
• Know the common problems that can occur when taking delivery of glass and how to minimise the impact of these problems.
• Know the types of windows and doors that part A (Structure) of the Building Regulations applies to.
• Understand when Lintels should be used.
• Understand the process to be followed with Bay Window replacement.
• Understand when and why to ensure any defects in the structure should be addressed before the installation commences.
• Know what bearing plates are and when they should be used.
• Understand the problems that can occur in bay window removal and replacement and how to overcome them.
• Understand the requirements of Part B (Fire Safety).
• Understand the requirements for purge ventilation.
• Understand the requirements for background ventilation.

What you'll be able to do

• Understand the work activities that could have an environmental impact within a specific work context.
• Understand the legal requirements regarding the environmental impact of work activities, including relevant legislation and regulations.
• Understand how to assess the impact of work activities on the environment, using appropriate assessment methods and tools.
• Understand how the outcomes of environmental assessments are recorded and reported, adhering to organisational procedures and legal requirements.
• Review and evaluate the findings of environmental reports and decide on suggested changes to improve environmental performance.
• Understand the principles of environmental management, including environmental management systems and best practices.
• Understand how to communicate information on environmental issues to the relevant personnel, using appropriate communication methods.
• Understand how to monitor the adherence of staff to environmental policies and procedures, and identify areas for improvement.

What you'll be able to do

• Understand the key features and overall purpose of Quality Management systems within an organisation.
• Prepare effectively for Quality Audits, including gathering relevant documentation and information.
• Understand how to carry out a Quality Audit in a systematic and objective manner, following established procedures.
• Understand how to review the findings of Quality Audits, analyse the data, and identify any necessary corrective actions.
• Understand how to communicate the findings of Quality Audits clearly and effectively to relevant stakeholders.
• Understand how to evaluate the effectiveness and appropriateness of the audit process itself, identifying areas for improvement.