FDQ Limited · RQF Level 3
FDQ Level 3 Certificate For Proficiency in Food Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits27
- Guided learning133 hours
- Units in this qualification114
Awarded by FDQ Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The qualification is for individuals working in food manufacturing. It develops proficiency in food management. Learners gain knowledge of recruitment, performance indicators, and operational planning within a food business context.
These are the units FDQ Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Allocate staff resources in a food businessReal unit · FDQ Limited
This unit equips learners to allocate staff resources effectively in a food business. You'll gather information on current staff, identify resource needs, and assign staff to roles based on skills and business demands.
What you'll be able to do
- Gather current food business staff resource information
- Identify food business staff resource needs
- Assign food business staff resources
Assess skills and knowledge in a food businessReal unit · FDQ Limited
You'll learn to prepare for and conduct assessments of skills and knowledge in a food business. The unit covers selecting assessment methods, providing feedback, and evaluating the effectiveness of assessment practices.
What you'll be able to do
- Prepare to provide assessment in a food business, ensuring all necessary resources and documentation are available
- Assess learners’ skills and performance in a food business, using appropriate assessment methods and providing constructive feedback
- Assess learner’s knowledge in a food business, utilising suitable assessment techniques to determine understanding
- Evaluate the effectiveness of own assessment capability in a food business, identifying areas for improvement and development
Carry out an assessment of risks in a food businessReal unit · FDQ Limited
You'll learn to carry out and review risk assessments in a food business by identifying hazards, assessing risks, recommending control measures, and evaluating the effectiveness of existing assessments.
What you'll be able to do
- Identify hazards in a designated area of the food business, using recognised hazard identification techniques.
- Assess the level of risk associated with identified hazards, recommending appropriate control measures and actions to mitigate the risks in the specified area of the food business.
- Review an existing assessment of risks in a defined area of the food business, evaluating its accuracy and effectiveness and suggesting any necessary updates or improvements.
Co-ordinate recruitment activity in a food businessReal unit · FDQ Limited
You'll gain knowledge and skills to co-ordinate recruitment activities within a food business. The unit covers preparing for recruitment, managing the recruitment process in line with organisational procedures and legal requirements, and confirming employment arrangements.
What you'll be able to do
- Prepare to carry out food business recruitment activity in line with organisational procedures.
- Co-ordinate the recruitment of food business staff, ensuring compliance with relevant legislation and company policy.
- Confirm the arrangements for employment of food business staff, including contracts, induction and training.
Communicate effectively in a food businessReal unit · FDQ Limited
This unit develops learners' communication skills within a food business context, focusing on selecting appropriate methods, effective interaction with others, and evaluating personal communication capabilities for improvement.
What you'll be able to do
- Select the most appropriate methods of communication for different situations and audiences within a food business
- Communicate effectively with colleagues, supervisors, and other stakeholders in a food business environment
- Evaluate the effectiveness of own communication skills and identify areas for improvement within a food business context
Conduct an internal audit in a food businessReal unit · FDQ Limited
It teaches you to plan, conduct, and conclude internal audits within a food business. You'll assess compliance with food safety standards, identify non-conformities, and recommend corrective actions to improve operations.
What you'll be able to do
- Plan an internal audit in an area of the food business, defining the scope, objectives, and methodology
- Internally audit compliance in an area of a food business, assessing adherence to relevant standards, policies, and regulations
- Conclude post internal audit activities in an area of a food business, including reporting findings, recommending corrective actions, and following up on implementation
Contribute to cross-functional teamwork in a food businessReal unit · FDQ Limited
You'll understand the purpose and operation of cross-functional teamwork within a food business. The unit covers team roles and responsibilities, active participation in team activities, and evaluating and improving their own contribution to teamwork.
What you'll be able to do
- Establish the food business operating remit for cross-functional teamwork, understanding roles and responsibilities.
- Contribute to cross-functional teamwork in a food business, actively participating in meetings and activities.
- Evaluate and improve own contribution to cross-functional teamwork in a food business, reflecting on performance and identifying areas for development.
Contribute to pitching products or services to potential customers in a food businessReal unit · FDQ Limited
You'll gain skills to contribute to pitching products or services to potential customers in a food business. The unit covers planning, assisting delivery, and providing follow-up aligned with business objectives and customer needs.
What you'll be able to do
- Confirm the requirements for the food business pitch, ensuring alignment with business objectives and customer needs
- Assist in the planning and delivery of a food business pitch, contributing to the preparation and presentation of information
- Provide follow up to the food business pitch, addressing customer queries and progressing potential sales opportunities
Contribute to project management in a food businessReal unit · FDQ Limited
This unit covers contributing to project management in a food business by confirming project plans, communicating delivery arrangements, supporting project activities, and evaluating the effectiveness of the support provided.
What you'll be able to do
- Confirm a project plan in a food business, ensuring alignment with organisational objectives and resources
- Communicate a project plan and associated delivery arrangements effectively to relevant stakeholders within a food business
- Support the management of a project in a food business, contributing to tasks and activities as required
- Evaluate the support provided to project management in a food business, identifying areas for improvement and lessons learned
Contribute to resolving complaints in a food businessReal unit · FDQ Limited
You'll learn to contribute to resolving complaints in a food business by identifying complaint types, developing resolutions, agreeing actions, and implementing improvements to prevent recurrence.
What you'll be able to do
- Identify food business complaints and determine the contribution required from yourself and others for their effective resolution.
- Develop potential resolutions to food business complaints and agree on specific actions to be taken with relevant parties.
- Take agreed actions to resolve food business complaints and make recommendations for improvements to prevent similar complaints in the future.
Contribute to sourcing supplies in a food businessReal unit · FDQ Limited
This unit covers confirming supply requirements, identifying potential suppliers, and confirming sources of supplies in a food business. You'll learn to align supply needs with production schedules and understand quality standards expected from suppliers.
What you'll be able to do
- Confirm food business supply requirements, ensuring alignment with production schedules and quality standards
- Identify potential food business suppliers, evaluating their capabilities and reliability
- Confirm the sources of food business supplies, verifying their origin and compliance with relevant regulations
Contribute to the assessment of operational costs in a food businessReal unit · FDQ Limited
You'll contribute to assessing operational costs in a food business. The unit includes identifying areas for cost assessment, gathering and analysing cost data, and reporting findings with recommendations for improvement.
What you'll be able to do
- Identify an operational area in the food business that requires a cost assessment
- Assess food business operational costs
- Report food business operational costs
Contribute to the development of a strategic plan in a food businessReal unit · FDQ Limited
Developing strategic plans in a food business to guide operations and improvements.
What you'll be able to do
- Understand how to contribute to the development of a strategic plan in a food business
Contribute to the development of an operational plan in a food businessReal unit · FDQ Limited
Supporting operational planning to achieve business targets.
What you'll be able to do
- Demonstrate knowledge of operational planning in a food business
Contribute to the development of an organisational culture in a food businessReal unit · FDQ Limited
It teaches you to contribute to developing organisational culture in a food business by identifying areas for improvement, implementing cultural changes, and evaluating progress and impact on the wider organisation.
What you'll be able to do
- Identify an area of a food business where cultural development is required, taking into account current practices and desired improvements.
- Implement cultural improvements in a specific area of the food business, following agreed procedures and guidelines.
- Evaluate progress with the development of an organisational culture, using appropriate methods and providing feedback on effectiveness.
Contribute to the maintenance of compliance in a food businessReal unit · FDQ Limited
You'll learn to confirm compliance status in a food business area, identify and contribute to rectifying non-compliance, and monitor ongoing adherence to relevant regulations and standards. The unit emphasises the importance of maintaining compliance to avoid potential consequences.
What you'll be able to do
- Confirm the current compliance status of an area of the food business, identifying any areas of non-compliance.
- Contribute to the rectification of non-compliance in an area of the food business, following established procedures and guidelines.
- Monitor and review the compliance status of an area of the food business, ensuring ongoing adherence to relevant regulations and standards.
Contribute to the maintenance of external relationships in a food businessReal unit · FDQ Limited
It teaches you to contribute to the establishment and maintenance of external relationships in a food business. You'll develop communication skills for stakeholder engagement and evaluate their own role in sustaining professional relationships.
What you'll be able to do
- Establish external relationships in a food business, communicating effectively and building rapport with relevant stakeholders
- Maintain external relationships in a food business, addressing any issues or concerns promptly and professionally
- Evaluate own contribution to the maintenance of external relationships in a food business, identifying areas for improvement and implementing development plans
Deliver a presentation in a food businessReal unit · FDQ Limited
You'll learn to plan, deliver, and evaluate presentations within a food business context. The unit covers identifying target audiences and objectives, structuring content, using visual aids and communication techniques, and reflecting on presentation delivery for improvement.
What you'll be able to do
- Plan to deliver a food business presentation, identifying the target audience, objectives, and key messages
- Deliver a food business presentation, using appropriate visual aids and communication techniques
- Evaluate the delivery of a food business presentation, identifying areas for improvement and implementing development plans
Deploy an operational plan in a food businessReal unit · FDQ Limited
You'll learn to prepare, communicate, implement, and monitor the deployment of an operational plan within a food business. The unit includes resource identification, stakeholder engagement, and progress tracking.
What you'll be able to do
- Prepare thoroughly for the deployment of a food business operational plan, ensuring all necessary resources and information are available.
- Communicate the food business operational plan effectively to relevant stakeholders, ensuring clarity and understanding.
- Implement and monitor the deployment of the food business operational plan, tracking progress and addressing any issues that arise.
Develop procedures for monitoring in a food businessReal unit · FDQ Limited
You'll learn to create monitoring procedures in a food business, ensuring compliance with regulations and food safety standards. The unit includes identifying hazards, developing procedures, and validating their effectiveness.
What you'll be able to do
- Prepare effectively to develop monitoring procedures for a food business, considering relevant regulations and industry best practices
- Develop comprehensive monitoring procedures for a food business, ensuring they are clear, concise, and easy to implement
- Confirm the validity of the developed monitoring procedures for a food business, verifying their accuracy and effectiveness in detecting potential issues
Diagnose problems in food operationsReal unit · FDQ Limited
This unit equips learners with skills to identify, diagnose, and report problems in food operations. You'll use observation, data analysis, and feedback to determine root causes and communicate issues effectively.
What you'll be able to do
- Identify problems in food operations through observation, data analysis, and feedback
- Diagnose problems in food operations to determine the root cause and contributing factors
- Report problems in food operations to the appropriate personnel, providing clear and concise information
Facilitate activities in a food businessReal unit · FDQ Limited
You'll learn to facilitate activities within a food business. The unit covers coordinating arrangements and resources, providing facilitation to achieve outcomes, and managing post-facilitation tasks.
What you'll be able to do
- Co-ordinate the arrangements for facilitation activities in a food business, ensuring all necessary preparations are completed.
- Co-ordinate the resources required for facilitation activities in a food business, ensuring availability and suitability.
- Provide effective facilitation for an activity in a food business, guiding participants towards agreed outcomes.
- Co-ordinate post-facilitation activities in a food business, including documentation and follow-up actions.
Identify learning and skills needs in a food businessReal unit · FDQ Limited
It teaches you to review current learning and skills needs within a food business by analysing job roles, performance data, and organisational goals. You'll also identify future learning needs considering emerging technologies and market changes.
What you'll be able to do
- Review the current learning and skills needs within a food business, considering individual and organisational requirements
- Identify future learning and skills needs in a food business, anticipating changes in technology, legislation, and market demands
Identify physical resource requirements in a food businessReal unit · FDQ Limited
You'll identify and evaluate physical resource requirements in a food business. The unit focuses on gathering data about current resources, analysing utilisation, and prioritising resource needs related to production and maintenance.
What you'll be able to do
- Gather comprehensive information about the current physical resources available within a food business, including their condition and utilisation
- Identify the specific physical resource needs of a food business, considering factors such as production requirements, storage capacity, and equipment maintenance
- Evaluate the identified physical resource needs of a food business, prioritising them based on their impact on operational efficiency and business goals
Identify staff resource needs in a food businessReal unit · FDQ Limited
It teaches you to identify staff resource needs in a food business by gathering information on current resources, evaluating skills and qualifications, and assessing gaps to inform staffing requirements and training.
What you'll be able to do
- Gather information about current food business staff resource, including skills, availability, and performance
- Identify food business staff resource needs, determining the required number and skills of staff to meet business demands
- Evaluate food business staff resource needs, considering factors such as cost, training requirements, and potential impact on productivity
Improve own performance in a food businessReal unit · FDQ Limited
This unit equips learners with skills to improve their own performance within a food business by agreeing objectives, planning and implementing improvements, developing performance, and evaluating progress to support continuous professional development.
What you'll be able to do
- Agree own objectives and performance targets within a food business
- Identify and plan improvements in own performance within a food business
- Develop and assess own performance within a food business
- Evaluate own performance and plan continuous professional development within a food business
Induct employees into a food businessReal unit · FDQ Limited
You'll gain skills to induct new employees into a food business by preparing induction materials, delivering induction sessions covering key policies and values, and completing the induction process with appropriate documentation.
What you'll be able to do
- Prepare to carry out food business induction, ensuring all necessary materials and resources are available.
- Carry out food business induction for new employees, covering relevant policies, procedures, and expectations.
- Complete the food business induction process, including all required documentation and follow-up activities.
Initiate and support disciplinary procedures in a food businessReal unit · FDQ Limited
You'll learn to initiate and support disciplinary procedures in a food business, including communicating policies, managing investigations, and agreeing personal performance improvements in disciplinary matters.
What you'll be able to do
- Communicate the food business disciplinary policy to relevant personnel, ensuring understanding of standards of conduct and performance.
- Investigate disciplinary issues effectively and deal with the disciplinary process in a food business, adhering to legal and organisational requirements.
- Agree on a personal performance improvement plan for dealing with discipline in a food business, identifying areas for development and strategies for improvement.
Lead meetings in a food businessReal unit · FDQ Limited
This unit provides learners with the skills to lead meetings in a food business. It includes coordinating meeting arrangements, leading discussions to meet objectives, and managing follow-up activities.
What you'll be able to do
- Co-ordinate the arrangements for food business meetings, including venue, agenda, and attendees.
- Co-ordinate the resources required for food business meetings, ensuring availability of materials and equipment.
- Lead meetings effectively in a food business, guiding discussions and ensuring objectives are met.
- Co-ordinate post food business meeting activities, including distributing minutes and following up on action points.
Manage a budget in a food businessReal unit · FDQ Limited
It teaches you to manage an area budget within a food business. It covers agreeing budgets aligned with business objectives, monitoring expenditure, and applying corrective actions to maintain budget compliance.
What you'll be able to do
- Agree on an area budget within a food business, ensuring alignment with overall business objectives and financial constraints
- Manage an area budget effectively within a food business, monitoring expenditure and taking corrective action when necessary to stay within agreed limits
Manage a production trial in a food businessReal unit · FDQ Limited
You'll develop the ability to manage a production trial in a food business, including planning, implementing, measuring, recording data, and presenting outcomes to stakeholders effectively.
What you'll be able to do
- Develop a detailed production trial plan for a specific product or process within a food business
- Implement the production trial according to the established plan in a food business environment
- Measure and accurately record all relevant data and observations during the production trial in a food business
- Present the outcomes of the production trial in a clear and concise manner to relevant stakeholders within the food business
Manage conflict in a food businessReal unit · FDQ Limited
This unit focuses on managing conflict in a food business by reinforcing positive values and behaviours, implementing measures to minimise conflict, and evaluating personal effectiveness in conflict resolution.
What you'll be able to do
- Reinforce values and behaviours in a food business to promote a positive working environment.
- Take proactive measures to minimise conflict situations within a food business.
- Evaluate own effectiveness in managing conflict situations within a food business, identifying areas for improvement.
Monitor absenteeism in a food businessReal unit · FDQ Limited
You'll learn to communicate absenteeism procedures, monitor absenteeism according to policies and legal requirements, and evaluate absenteeism data. The unit supports identifying trends and causes to manage attendance within a food business.
What you'll be able to do
- Communicate food business absenteeism procedures and information effectively to relevant personnel
- Monitor absenteeism in a food business, adhering to company policies and legal requirements
- Evaluate and report absenteeism in a food business, identifying trends and potential causes
Monitor and control throughput to achieve targets in food operationsReal unit · FDQ Limited
This unit equips learners with skills to monitor and control throughput in food operations to meet targets. You'll identify deviations, analyse performance trends, and take corrective actions to resolve throughput issues.
What you'll be able to do
- Monitor and control throughput in food operations to ensure targets are consistently achieved.
- Take prompt and effective action to resolve any problems that may be affecting the volume of throughput in food operations.
Monitor food safety at critical control points in operationsReal unit · FDQ Limited
It teaches you to identify and monitor critical control points (CCPs) in food operations to maintain food safety. You'll also learn how to take corrective actions when control measures fail to ensure compliance with safety standards.
What you'll be able to do
- Identify critical control points within food operations.
- Monitor critical control points to ensure food safety standards are maintained.
- Take appropriate corrective action when control measures fail to meet required standards.
Monitor performance in a food businessReal unit · FDQ Limited
It teaches you to monitor performance in a food business by preparing for monitoring, assessing team and individual performance against targets, and providing constructive feedback to support improvement.
What you'll be able to do
- Prepare to monitor performance in a food business, ensuring you have the necessary resources and information.
- Assess the performance of food business teams and individual employees against agreed targets and standards.
- Provide constructive performance feedback to food business teams and individual employees, identifying areas for improvement and recognising achievements.
Monitor progress of work activity in a food businessReal unit · FDQ Limited
It teaches you to monitor work activity progress in a food business. You'll plan and implement monitoring, communicate requirements, provide feedback, and evaluate and report progress against targets.
What you'll be able to do
- Plan and schedule the monitoring of work activity in a food business
- Communicate and monitor work activity in a food business
- Evaluate and report progress of work activity in a food business
Plan and agree targets in a food businessReal unit · FDQ Limited
You'll learn to plan and agree targets within a food business. The unit covers scoping target areas, planning the target-setting process, agreeing specific and measurable targets, and obtaining and providing feedback on contributions to target setting.
What you'll be able to do
- Define the scope of areas where food business targets need to be developed.
- Plan the process for setting targets within a food business.
- Agree specific and measurable targets for a food business.
- Obtain feedback on own contribution to the food business target setting process.
- Provide feedback to others on their contribution to the food business target setting process.
Principles of communication in a food businessReal unit · FDQ Limited
This unit provides learners with an understanding of communication principles in a food business. It covers the role of communication in achieving objectives, influencing behaviour, and using various communication methods effectively.
What you'll be able to do
- Understand the crucial role of effective communication in achieving business objectives within a food business
- Understand the importance of clear and consistent communication in influencing behaviour and promoting a positive working environment
- Understand the various methods of communication available within a food business, including verbal, written, and electronic channels
- Understand how to effectively use different methods of communication to convey information, provide feedback, and build relationships within a food business
Principles of continuous improvement techniques _Kaizen_ in food operationsReal unit · FDQ Limited
You'll understand the principles of Kaizen continuous improvement techniques in food operations. The unit covers key features, criteria for project selection, problem-solving requirements, and effective participation in Kaizen activities.
What you'll be able to do
- Understand the key features and importance of Kaizen activity in food operations.
- Understand the criteria and requirements for Kaizen and problem solving within food operations.
- Understand how to interact effectively with Kaizen activity in food operations.
Principles of improvement in food operationsReal unit · FDQ Limited
You'll explore the principles of improvement in food operations, including continuous improvement, waste control, visual controls, and the application of the Deming Cycle. The unit highlights how these elements contribute to enhancing operational efficiency.
What you'll be able to do
- Understand the concept of improvement in food operations
- Understand the role of improvement in enhancing food operations
- Understand the opportunities for improvement within food operations
- Understand how waste control can impact on improvement initiatives
- Understand the impact of visual controls on operational efficiency
- Understand the application of the Deming Cycle (Plan-Do-Check-Act) in food operations
- Understand the importance of following procedures for continuous improvement
Principles of information management in a food businessReal unit · FDQ Limited
You'll gain knowledge of information management principles in a food business, including types of information, management procedures, and the importance of confidentiality and security controls.
What you'll be able to do
- Know the different types of information used within a food business, including production data, quality control records, and customer information
- Know how information is managed within a food business, including storage, retrieval, and security procedures
- Know the importance of managing confidential food business information and the controls in place to protect it from unauthorised access or disclosure
Principles of organisational compliance in a food businessReal unit · FDQ Limited
You'll explore the principles of organisational compliance in a food business, including relevant legislation and standards, maintaining compliance through record-keeping, and reporting compliance status effectively.
What you'll be able to do
- Know the purpose of organisational compliance in a food business, including relevant legislation and industry standards
- Identify the factors that influence organisational compliance within a food business environment
- Maintain organisational compliance in a food business, including record-keeping and documentation
- Report any breaches or issues related to food business compliance to the appropriate personnel
- Update food business compliance procedures in line with changes in legislation or best practice
Principles of organisational conduct in a food businessReal unit · FDQ Limited
This unit provides knowledge of the purpose and importance of organisational conduct standards in a food business. You'll understand how to apply these standards to promote a positive work environment and how to report and update conduct standards to ensure compliance and professionalism.
What you'll be able to do
- Know the purpose and importance of standards of organisational conduct in a food business, including legal and ethical requirements.
- Know the principles of applying standards of organisational conduct in a food business, including promoting a positive and professional work environment.
- Report and update food business standards of organisational conduct, ensuring they remain relevant and effective.
Principles of quality systems in a food businessReal unit · FDQ Limited
This unit provides an understanding of quality systems in a food business, including their purpose, implementation, maintenance, and reporting. You'll examine different quality systems and how to apply them to support business objectives.
What you'll be able to do
- Know the purpose and application of quality systems used within a food business
- Implement a quality system within a food business
- Maintain a quality system within a food business
- Report on the performance of a food business quality system
- Update a food business quality system to reflect changes in legislation, best practice or business needs
Principles of setting targets and monitoring performance in a food businessReal unit · FDQ Limited
You'll explore the purpose and application of target setting and performance monitoring in a food business. The unit covers implementing and maintaining monitoring systems to improve efficiency and achieve business objectives.
What you'll be able to do
- Know the purpose and application of food business target setting and performance monitoring, including its role in achieving business objectives and improving efficiency
- Implement and maintain a food business performance monitoring system, including selecting appropriate metrics, collecting data, and analysing results
- Develop and update a food business target setting and performance monitoring system, including setting realistic targets, tracking progress, and making adjustments as needed
Principles of supporting an organisational culture in a food businessReal unit · FDQ Limited
You'll explore the importance of organisational culture in a food business and how it influences employee behaviour and productivity. The unit covers factors affecting culture, including leadership styles, and how culture can be determined and changed.
What you'll be able to do
- Know the importance of organisational culture in a food business, including its impact on employee behaviour, productivity, and overall success
- Know how organisational culture is influenced in a food business, including factors such as leadership style, communication practices, and employee engagement
- Know how organisational culture can be determined and changed in a food business, including methods for assessing current culture and strategies for implementing desired changes
Principles of sustainability in food operationsReal unit · FDQ Limited
This unit provides an understanding of sustainability principles in food operations, including environmental, social, and economic factors. You'll examine influences on sustainability targets and stakeholder support within the food industry.
What you'll be able to do
- Understand the core principles of sustainability as they apply to food operations, including environmental, social, and economic considerations
- Understand the various factors that can affect the achievement of sustainability targets in food operations, such as resource consumption, waste generation, and energy efficiency
- Understand the factors that affect the level of support for sustainability targets from different stakeholders within food operations, including employees, management, and external organisations
- Understand the key factors that influence the successful achievement of sustainability goals within food operations, including effective planning, resource management, and stakeholder engagement
Produce a work schedule in a food businessReal unit · FDQ Limited
It teaches you to produce a work schedule in a food business by gathering and analysing relevant information, allocating resources and tasks effectively, and confirming the schedule's suitability with stakeholders.
What you'll be able to do
- Prepare to produce a food business work schedule by gathering relevant information, such as staffing levels, production targets, and equipment availability.
- Produce a food business work schedule that effectively allocates resources and tasks to meet production demands and deadlines.
- Confirm that the food business work schedule is fit for purpose by reviewing it with relevant stakeholders and making necessary adjustments.
Promote and maintain standards of conduct in a food businessReal unit · FDQ Limited
You'll develop the ability to promote and maintain standards of conduct within a food business. The unit includes communicating standards, adhering to them, providing feedback opportunities, and recording and reporting issues related to conduct.
What you'll be able to do
- Promote the required food business standards of conduct to colleagues and stakeholders
- Maintain the food business standards of conduct in own working practices
- Provide opportunities for feedback and improvement of food business standards of conduct
- Record and report issues relating to food business standards of conduct according to organisational procedures
Promote customer service in a food businessReal unit · FDQ Limited
It teaches you to determine, communicate, and promote customer service standards within a food business. You'll also learn how to motivate staff to uphold these standards and monitor and evaluate customer service performance to identify areas for improvement.
What you'll be able to do
- Determine and communicate food business customer service standards, ensuring they are clear, measurable, and aligned with business objectives.
- Motivate and encourage staff in promoting food business customer service standards, providing training and support as needed.
- Monitor and evaluate food business customer service standards, identifying areas for improvement and implementing corrective actions.
Provide coaching and mentoring in a food businessReal unit · FDQ Limited
You'll learn to provide coaching and mentoring in a food business. The unit includes establishing arrangements, delivering support aligned with objectives, and evaluating the effectiveness of coaching and mentoring capabilities.
What you'll be able to do
- Ensure that mentoring and coaching arrangements are effectively implemented and maintained within a food business
- Provide coaching and mentoring support to individuals in a food business, adhering to agreed plans and objectives
- Evaluate the effectiveness of own coaching and mentoring capability in a food business, identifying areas for improvement and development
Provide training in a food businessReal unit · FDQ Limited
You'll learn to provide effective training in a food business. The unit covers preparing training sessions, delivering skills- and knowledge-based training, and evaluating the effectiveness of their training delivery.
What you'll be able to do
- Prepare to provide training in a food business
- Provide skills based training in a food business
- Provide knowledge based training in a food business
- Evaluate the effectiveness of own training capability in a food business
Resolve problems in food operationsReal unit · FDQ Limited
This unit equips learners with skills to identify problems in food operations, investigate root causes, implement solutions, monitor effectiveness, and report further actions required for resolution.
What you'll be able to do
- Establish what the problems are in food operations using appropriate techniques
- Implement solutions to problems in food operations effectively
- Report on further action to be taken to resolve problems in food operations
Set key performance indicators in a food businessReal unit · FDQ Limited
It teaches you to set key performance indicators (KPIs) in a food business by scoping areas for KPI development, creating SMART KPIs aligned with business strategy, and agreeing these with relevant stakeholders.
What you'll be able to do
- Scope and define the specific area within a food business where key performance indicators (KPIs) need to be established.
- Develop relevant and measurable key performance indicators (KPIs) for the identified area within the food business.
- Agree on the final set of key performance indicators (KPIs) with relevant stakeholders within the food business.
- Obtain and provide constructive feedback on one's own contribution to the development and implementation of key performance indicators (KPIs) within the food business.
Set objectives in a food businessReal unit · FDQ Limited
It teaches you to set objectives within a food business. You'll scope relevant areas, develop SMART objectives, agree these with stakeholders, and obtain and provide feedback on their contributions.
What you'll be able to do
- Scope the area where food business objectives need to be set
- Develop food business objectives
- Agree food business objectives
- Obtain and provide feedback on own contribution to food business objective setting
Support and handle grievance in a food businessReal unit · FDQ Limited
You'll develop knowledge and skills to communicate grievance policies, identify and handle grievances effectively, and reflect on their own performance in managing grievances within a food business, ensuring adherence to procedures and confidentiality.
What you'll be able to do
- Communicate the food business grievance policy and arrangements to staff, ensuring understanding and accessibility.
- Identify and deal effectively with grievance in the food business, following established procedures and maintaining confidentiality.
- Agree own performance improvement in dealing with grievance in a food business, reflecting on practice and seeking feedback.
Support improvement practice in a food businessReal unit · FDQ Limited
This unit covers how to identify potential improvements in a food business, including efficiency, waste reduction, and food safety. You'll learn to communicate and support agreed improvements effectively within the business context.
What you'll be able to do
- Identify potential areas for improvement within a food business operation
- Share and communicate potential improvements to relevant personnel within a food business
- Agree on and support the implementation of improvements within a food business
Support sustainable practice in a food businessReal unit · FDQ Limited
You'll identify areas for supporting sustainable practices in a food business, including energy reduction, waste minimisation, and water optimisation. The unit also covers effective communication methods and ways to agree and support sustainable initiatives within the business.
What you'll be able to do
- Identify potential areas within a food business where sustainable practices can be supported.
- Share and communicate potential sustainable practice support measures effectively within a food business.
- Agree on and actively support the implementation of sustainable practices within a food business.
Support the development of a procedure in a food businessReal unit · FDQ Limited
You'll support the development of procedures in a food business by identifying needs, collating information, contributing to procedure content, and communicating the developed procedure in compliance with relevant regulations.
What you'll be able to do
- Confirm the food business need for procedure development by identifying gaps in existing processes and assessing the potential benefits of new procedures.
- Collate information to inform food business procedure development, including relevant regulations, industry best practices, and internal policies.
- Contribute to the development of a food business procedure by providing input on content, format, and implementation strategies.
- Communicate a newly developed food business procedure to relevant personnel, ensuring understanding and compliance.
Support the development of a specification in a food businessReal unit · FDQ Limited
You'll explore how to support the development of food business specifications by confirming needs, collating relevant information, contributing to specification creation, and communicating the outcomes to stakeholders.
What you'll be able to do
- Confirm the specific need for specification development within the food business context
- Collate relevant information to inform the development of a food business specification
- Contribute effectively to the development of a food business specification
- Communicate information relating to the development of a food business specification to relevant parties
Understand how to allocate staff resources in a food businessReal unit · FDQ Limited
This unit covers the evaluation and allocation of staff resources within a food business. You'll learn to assess staff skills, competencies, and availability, and to assign personnel effectively to meet operational and business needs.
What you'll be able to do
- Evaluate the current staff resources available within a food business, considering skills and availability.
- Assign food business staff resources effectively to meet operational needs and business objectives.
Understand how to assess skills and knowledge in a food businessReal unit · FDQ Limited
This unit provides learners with an understanding of how to assess skills and knowledge in a food business. You'll learn to prepare for assessment, select appropriate methods, conduct assessments of skills and knowledge, and evaluate their own assessment effectiveness.
What you'll be able to do
- Prepare to provide assessment in a food business, in accordance with relevant organisational procedures and legal requirements
- Assess learners’ skills and performance in a food business, using appropriate assessment methods and providing constructive feedback
- Assess learner’s knowledge in a food business, using appropriate assessment methods and providing constructive feedback
- Evaluate the effectiveness of own assessment capability in a food business, identifying areas for improvement and implementing development plans
Understand how to carry out an assessment of risks in a food businessReal unit · FDQ Limited
This unit provides knowledge on carrying out risk assessments in a food business, including understanding regulatory requirements, identifying hazards, assessing risks, recommending actions, and reviewing assessments.
What you'll be able to do
- Know the regulatory requirements relating to your own work role within a food business.
- Identify potential hazards in a specific area of the food business.
- Assess the level of risk associated with identified hazards and recommend appropriate actions to mitigate those risks in a specific area of the food business.
- Review an existing assessment of risks in a specific area of a food business, identifying any necessary updates or changes.
Understand how to co-ordinate recruitment activity in a food businessReal unit · FDQ Limited
It teaches you to co-ordinate recruitment activities in a food business by collating and analysing staffing information, following organisational policies and legal requirements, and completing recruitment documentation accurately.
What you'll be able to do
- Collate relevant information and data effectively to co-ordinate recruitment activity within a food business.
- Co-ordinate staff recruitment processes within a food business, adhering to relevant policies and procedures.
- Complete all necessary documentation and administrative tasks associated with food business staff recruitment accurately and efficiently.
Understand how to communicate effectively in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge of effective communication methods in a food business. You'll learn to select appropriate communication methods, communicate effectively with others, and evaluate communication to address issues and maintain clear dialogue.
What you'll be able to do
- Describe how to select the best methods of communication in a food business for different situations
- Describe how to communicate effectively with others in a food business, considering different communication styles
- Describe how to evaluate communication effectiveness and deal with image and communication problems in a food business
Understand how to conduct an internal audit in a food businessReal unit · FDQ Limited
This unit covers how to conduct an internal audit within a food business. You'll plan audits, carry out audit procedures in compliance with regulations, and conclude post-audit activities including reporting.
What you'll be able to do
- Plan an internal audit in an area of the food business, including defining scope and objectives.
- Internally audit an area of the food business, following established procedures and documenting findings.
- Conclude post internal audit activities in an area of a food business, including reporting and recommendations.
Understand how to contribute to cross-functional teamwork in a food businessReal unit · FDQ Limited
You'll explore how to contribute to cross-functional teamwork in a food business by establishing operating remits, sharing expertise, and evaluating their own contributions to improve collabouration.
What you'll be able to do
- Establish the food business operating remit for cross-functional teamwork, defining roles and responsibilities.
- Contribute effectively to cross-functional teamwork within a food business, sharing knowledge and expertise.
- Evaluate and improve own contribution to cross-functional teamwork in a food business, identifying areas for development and enhanced collaboration.
Understand how to contribute to pitching products or services to potential customers in a food businessReal unit · FDQ Limited
You'll gain knowledge of how to contribute to pitching products or services in a food business. The unit covers confirming pitch requirements, assisting in planning and delivery, and providing appropriate follow-up to support business objectives.
What you'll be able to do
- Describe how to confirm the requirements for a food business pitch
- Describe how to assist in the planning and delivery of a food business pitch
- Describe how to provide follow up to a food business pitch
Understand how to contribute to project management in a food businessReal unit · FDQ Limited
This unit covers contributing to project management within a food business, including supporting project plan preparation, assisting with implementation and delivery, and evaluating project outcomes against objectives.
What you'll be able to do
- Contribute to the preparation of a project plan in a food business, providing relevant information and support.
- Support the implementation and delivery of a project within a food business, working collaboratively with the project team.
- Evaluate the delivery of a project in a food business, assessing its success against the project plan and identifying lessons learned.
Understand how to contribute to resolving complaints in a food businessReal unit · FDQ Limited
This unit provides knowledge on understanding and contributing to complaint resolution in a food business, including recognising complaint types, proposing solutions, agreeing actions, and recommending improvements.
What you'll be able to do
- Understand the nature of food business complaints and the contribution required from different roles to achieve resolution.
- Propose potential resolutions to food business complaints and agree on appropriate actions with relevant stakeholders.
- Take action based on agreed resolutions and make recommendations for improvements to prevent future complaints within the food business.
Understand how to contribute to sourcing supplies in a food businessReal unit · FDQ Limited
You'll gain knowledge of how to contribute to sourcing supplies in a food business. The unit covers gathering and analysing supply information, identifying suitable suppliers based on criteria, and confirming that supplies meet required specifications and delivery standards.
What you'll be able to do
- Gather supply information in a food business, using appropriate sources and methods
- Identify a supplier for a food business, based on relevant criteria such as price, quality, and reliability
- Confirm food business supplies, ensuring they meet required specifications and are delivered on time
Understand how to contribute to the assessment of operational costs in a food businessReal unit · FDQ Limited
You'll learn to identify operational areas requiring cost assessment within a food business. The unit covers methods for assessing operational costs and reporting findings to support financial analysis and decision-making.
What you'll be able to do
- Identify an operational area within a food business that requires a cost assessment
- Assess operational costs within a food business, using appropriate methods and data
- Report food business operational costs, including analysis and recommendations for improvement
Understand how to contribute to the development of a strategic plan in a food businessReal unit · FDQ Limited
Understanding the strategic planning process in a food business context.
What you'll be able to do
- Understand the criteria and requirements for Kaizen and problem solving
Understand how to contribute to the development of a supply chain operational plan in a food businessReal unit · FDQ Limited
Understanding how to support supply chain operational planning.
What you'll be able to do
- Contribute to supply chain planning and execution
Understand how to contribute to the development of an operational plan in a food businessReal unit · FDQ Limited
Understanding the operational planning process and resources involved.
What you'll be able to do
- Demonstrate understanding of operational plan elements
Understand how to contribute to the development of an organisational culture in a food businessReal unit · FDQ Limited
You'll gain knowledge and skills to contribute to developing organisational culture within a food business. The unit covers identifying the need for cultural development, implementing improvements, and evaluating progress in specific business areas.
What you'll be able to do
- Identify and analyse the need for cultural development within a specific area of a food business, considering relevant factors and stakeholders.
- Implement cultural improvement initiatives effectively within a designated area of a food business, using appropriate strategies and techniques.
- Evaluate the progress and impact of organisational culture development initiatives within a food business, using relevant metrics and feedback mechanisms.
Understand how to contribute to the maintenance of compliance in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge of maintaining compliance in a food business, including confirming compliance status, adhering to relevant regulations and standards, and providing feedback on compliance procedures.
What you'll be able to do
- Confirm the current compliance status in a specific area of the food business
- Maintain compliance with relevant regulations and standards in a designated area of the food business
- Obtain feedback on food business compliance procedures and provide feedback to relevant personnel
Understand how to contribute to the maintenance of external relationships in a food businessReal unit · FDQ Limited
You'll gain knowledge of how to establish and maintain external relationships within a food business. The unit covers effective communication techniques with stakeholders and how to evaluate their own contribution to sustaining these relationships.
What you'll be able to do
- Establish external relationships in a food business, identifying key stakeholders and building rapport.
- Maintain external relationships in a food business, communicating effectively and addressing any concerns or issues.
- Evaluate own contribution to the maintenance of external relationships in a food business, identifying areas for improvement and development.
Understand how to deliver a presentation in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge to plan, deliver, and evaluate presentations in a food business. You'll consider audience needs, define objectives, structure content, and use communication techniques and visual aids effectively.
What you'll be able to do
- Plan a food business presentation, considering the audience, objectives, and key messages
- Deliver a food business presentation, using effective communication techniques and visual aids
- Evaluate a food business presentation, assessing its impact and identifying areas for improvement
Understand how to deploy an operational plan in a food businessReal unit · FDQ Limited
You'll gain understanding of preparing, communicating, implementing, and monitoring the deployment of operational plans in a food business, including managing resources and overcoming potential barriers.
What you'll be able to do
- Prepare for the deployment of an operational plan within a food business, ensuring all necessary resources are available.
- Effectively communicate a food business operational plan to relevant stakeholders.
- Implement and monitor the deployment of a food business operational plan, tracking progress and addressing any issues that arise.
Understand how to develop procedures for monitoring in a food businessReal unit · FDQ Limited
This unit covers the benefits and requirements of monitoring procedures within a food business. You'll understand how monitoring can improve efficiency, reduce waste, and enhance quality control, and will learn how to compile effective monitoring procedures that ensure consistent and accurate data collection.
What you'll be able to do
- Know the food business benefits of monitoring, including improved efficiency, reduced waste, and enhanced quality control.
- Know the food business requirements for developing monitoring procedures, including regulatory compliance, internal standards, and risk management considerations.
- Compile food business monitoring procedures that are clear, concise, and easy to follow, ensuring consistent and accurate data collection.
Understand how to diagnose problems in food operationsReal unit · FDQ Limited
You'll gain knowledge of identifying and diagnosing problems in food operations. The unit covers recognising potential issues, analysing root causes, and communicating problems clearly to relevant personnel.
What you'll be able to do
- Identify potential problems within food operations
- Diagnose the root causes of problems in food operations
- Communicate identified problems and their diagnoses effectively to relevant personnel in food operations
Understand how to facilitate activities in a food businessReal unit · FDQ Limited
You'll understand how to facilitate activities in a food business by coordinating arrangements and resources, guiding discussions effectively, and managing post-facilitation actions to ensure agreed outcomes.
What you'll be able to do
- Co-ordinate the arrangements and resources required for facilitation within a food business, ensuring a smooth and effective process.
- Provide effective facilitation for an activity in a food business, guiding discussions and encouraging participation.
- Co-ordinate post-facilitation activities in a food business, ensuring that agreed actions are implemented and outcomes are achieved.
Understand how to identify learning and skills needs in a food businessReal unit · FDQ Limited
You'll understand the importance of regularly reviewing current learning and skills needs and the methods used within a food business. The unit also covers identifying future learning needs to support organisational development and workforce planning.
What you'll be able to do
- Describe how to review the current learning and skills needs in a food business
- Describe how to identify future learning and skills needs in a food business
Understand how to identify physical resource requirements in a food businessReal unit · FDQ Limited
You'll develop knowledge of identifying physical resource requirements in a food business. The unit includes gathering information on existing resources, evaluating their condition, and determining resource needs based on operational demands.
What you'll be able to do
- Gather information about the physical resources currently available within a food business
- Evaluate the physical resource requirements of a food business, taking into account operational needs
- Determine the specific physical resource needs of the food business, based on gathered information and evaluation
Understand how to identify staff resource needs in a food businessReal unit · FDQ Limited
You'll understand how to gather and evaluate staff resource information, assess current and future needs, and determine overall staffing requirements in a food business to support operational effectiveness.
What you'll be able to do
- Gather information relating to staff resource availability and utilisation within a food business
- Evaluate the current and future staff resource needs of a food business
- Determine the overall need for staff resources within a food business, considering various factors
Understand how to improve own performance in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge to improve their own performance in a food business. You'll learn to agree objectives, identify improvement areas, develop skills, and plan continuous professional development.
What you'll be able to do
- Agree on personal objectives and performance targets within a food business, aligning with organisational goals
- Identify areas for improvement in own performance within a food business and develop a plan to address them
- Develop own performance within a food business through training, experience, and feedback, and assess the impact of these activities
- Evaluate own performance against agreed objectives and plan continuous professional development activities to enhance skills and knowledge within a food business
Understand how to induct employees into a food businessReal unit · FDQ Limited
You'll understand how to prepare for, deliver, and confirm the outcomes of employee inductions in a food business. The unit includes organising induction materials, schedules, and ensuring new employees understand company policies and procedures.
What you'll be able to do
- Prepare to carry out an induction for new employees joining a food business
- Carry out a food business induction, covering essential information and procedures
- Confirm the outcome of a food business induction, ensuring the new employee understands their role and responsibilities
Understand how to initiate and support disciplinary procedures in a food businessReal unit · FDQ Limited
You'll understand how to initiate and support disciplinary procedures in a food business. The unit covers disciplinary policies, standards of conduct, communication methods, and investigation processes to manage disciplinary issues appropriately.
What you'll be able to do
- Communicate the food business's disciplinary policy, standards of conduct, and expected performance levels to employees
- Investigate and effectively manage the disciplinary process within the food business, ensuring fairness and adherence to procedures
- Agree on and implement personal performance improvements in dealing with disciplinary matters within a food business, based on reflection and feedback
Understand how to lead meetings in a food businessReal unit · FDQ Limited
This unit provides knowledge on organising and leading meetings within a food business, covering arrangements, conducting meetings to meet objectives, and managing post-meeting follow-up activities to ensure effective outcomes.
What you'll be able to do
- Co-ordinate the necessary arrangements for holding effective food business meetings
- Lead food business meetings to achieve desired outcomes
- Co-ordinate post-meeting activities to ensure actions are completed and followed up within the food business
Understand how to manage a budget in a food businessReal unit · FDQ Limited
You'll gain understanding of managing a budget in a food business. The unit covers agreeing budgets with stakeholders, considering financial factors, aligning budgets with strategy, and monitoring budget progress.
What you'll be able to do
- Agree a food business budget
- Monitor progress and achievement of a food business budget
Understand how to manage a production trial in a food businessReal unit · FDQ Limited
This unit provides learners with an understanding of managing production trials in a food business, covering planning, implementation, data measurement and recording, and presenting trial outcomes in line with quality and safety standards.
What you'll be able to do
- Develop a comprehensive production trial plan in a food business, including objectives, resources, and timelines.
- Implement a production trial in a food business, following the established plan and adhering to safety and quality standards.
- Accurately measure and record data during a production trial in a food business, using appropriate methods and tools.
- Present the outcomes of a trial in a food business, using clear and concise language and visual aids to communicate findings and recommendations.
Understand how to manage conflict in a food businessReal unit · FDQ Limited
This unit provides knowledge on managing conflict in a food business by reinforcing values and behaviours, minimising conflict situations, and evaluating personal effectiveness. You'll understand how to address unacceptable behaviours in line with business policies.
What you'll be able to do
- Reinforce the values and expected behaviours within a food business to promote a positive working environment.
- Implement measures to minimise conflict situations within a food business.
- Evaluate own effectiveness in managing conflict situations within a food business, identifying areas for improvement.
Understand how to monitor absenteeism in a food businessReal unit · FDQ Limited
This unit provides learners with an understanding of how to monitor absenteeism in a food business. You'll explore communication of absenteeism information, monitoring systems, and how to evaluate and report absenteeism data effectively.
What you'll be able to do
- Communicate food business absenteeism information and procedures to relevant personnel.
- Monitor absenteeism in a food business, using appropriate systems and processes.
- Evaluate and report food business absenteeism information, identifying trends and potential issues.
Understand how to monitor and control throughput to achieve targets in food operationsReal unit · FDQ Limited
You'll understand how to monitor and control throughput in food operations, including relevant regulations, best practices, monitoring procedures for quality and throughput, and problem-solving techniques.
What you'll be able to do
- Know about the best advice and guidance surrounding monitoring quality in food operations, including relevant regulations, standards, and industry best practices
- Know about monitoring procedures for quality of work, including methods for data collection, analysis, and reporting
- Know about monitoring procedures for throughput in food operations, including methods for measuring production rates, identifying bottlenecks, and optimising workflow
- Record quality of work issues, documenting problems, identifying root causes, and implementing corrective actions
- Know about solving problems affecting throughput, applying problem-solving techniques to identify and address issues that are hindering production efficiency
Understand how to monitor individual performance in a food businessReal unit · FDQ Limited
You'll understand how to prepare for monitoring individual performance, including setting objectives and measurable indicators. The unit covers assessing performance using various methods and providing constructive feedback within a food business.
What you'll be able to do
- Prepare to monitor performance in a food business, including setting clear objectives and performance indicators
- Assess the performance of food business teams and individuals, using appropriate methods and tools
- Provide performance feedback to food business teams and individuals, offering constructive criticism and recognition
Understand how to monitor progress of work activity in a food businessReal unit · FDQ Limited
You'll understand how to monitor progress of work activity in a food business. The unit covers planning and scheduling monitoring, communicating effectively, and evaluating and reporting progress against targets.
What you'll be able to do
- Plan and schedule the monitoring of work activity in a food business
- Communicate and monitor work activity in a food business
- Evaluate and report progress of work activity in a food business
Understand how to monitor progress of work activity in food retail and serviceReal unit · FDQ Limited
This unit covers planning, communicating, and monitoring work activity in food retail and service. You'll learn to schedule monitoring, use effective communication, and evaluate progress against targets within the work environment.
What you'll be able to do
- Plan and schedule the monitoring of work activity in food retail and service, ensuring effective oversight of operations
- Communicate and monitor work activity in food retail and service, providing clear instructions and tracking progress
- Evaluate and report progress of work activity in food retail and service, identifying areas of success and areas needing improvement
Understand how to monitor progress of work activity in the food supply chainReal unit · FDQ Limited
This unit covers the planning, scheduling, communication, and monitoring of work activities within the food supply chain. You'll learn to evaluate progress and report on work activity, considering factors influencing effective monitoring throughout the supply chain.
What you'll be able to do
- Plan and schedule the monitoring of work activity in the food supply chain
- Communicate and monitor work activity in the food supply chain
- Evaluate and report progress of work activity in the food supply chain
Understand how to produce a work schedule in a food businessReal unit · FDQ Limited
You'll understand how to produce a work schedule in a food business. The unit includes preparing schedules considering operational needs, staff availability, and regulations, and confirming task allocation clarity.
What you'll be able to do
- Prepare a food business work schedule, considering operational requirements and staff availability.
- Produce a food business work schedule, ensuring clarity and accuracy in task allocation and timings.
- Confirm a food business work schedule, communicating it effectively to relevant personnel.
Understand how to promote and maintain standards of conduct in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge of how to promote and maintain standards of conduct within a food business. You'll learn methods for communicating standards, monitoring employee behaviour, and providing opportunities for feedback and continuous improvement.
What you'll be able to do
- Explain how to promote the required standards of conduct within a food business.
- Describe methods for maintaining the required standards of conduct within a food business.
- Explain how to provide opportunities for feedback on food business standards of conduct.
- Describe how to implement improvements to food business standards of conduct based on feedback.
Understand how to promote customer service in a food businessReal unit · FDQ Limited
This unit covers how to determine, communicate, and promote customer service standards in a food business. You'll also explore methods for motivating staff and monitoring and evaluating customer service performance, systems, and processes.
What you'll be able to do
- Explain how to determine and communicate customer service standards within a food business.
- Describe methods for motivating and encouraging the promotion of customer service standards within a food business.
- Monitor customer service performance in a food business.
- Evaluate customer service systems and processes within a food business.
Understand how to provide coaching and mentoring in a food businessReal unit · FDQ Limited
This unit covers the establishment and provision of coaching and mentoring within a food business. You'll understand organisational policies, implement coaching and mentoring arrangements, and evaluate the effectiveness of their own coaching and mentoring practices.
What you'll be able to do
- Ensure that mentoring and coaching arrangements are in place in a food business, in accordance with relevant organisational policies and procedures
- Provide coaching and mentoring in a food business, using appropriate techniques and providing constructive feedback
- Evaluate the effectiveness of own coaching and mentoring in a food business, identifying areas for improvement and implementing development plans
Understand how to provide training in a food businessReal unit · FDQ Limited
You'll explore how to prepare and deliver training in a food business, including identifying training needs, preparing suitable materials, and using appropriate methods for skills-based and knowledge-based training. The unit also covers evaluating the effectiveness of their own training capability.
What you'll be able to do
- Prepare to provide training in a food business, including identifying training needs and preparing training materials.
- Provide skills based training in a food business, using appropriate training methods and techniques.
- Provide knowledge based training in a food business, ensuring information is accurate and effectively communicated.
- Evaluate the effectiveness of own training capability in a food business, identifying areas for improvement and development.
Understand how to resolve problems in food operationsReal unit · FDQ Limited
This unit provides learners with skills to identify and resolve problems in food operations. You'll establish the nature and extent of problems, implement solutions, and report on further actions required to maintain operational efficiency and food safety.
What you'll be able to do
- Establish the nature and extent of problems in food operations
- Implement solutions to problems in food operations effectively
- Report on further action that needs to be taken to resolve problems in food operations
Understand how to set targets in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge of setting targets in a food business. You'll scope target areas, plan the target setting process, agree targets, and obtain and provide feedback on their contributions.
What you'll be able to do
- Scope the area where food business targets need to be set
- Plan for food business target setting
- Agree food business targets
- Obtain and provide feedback on own contribution to food business target setting
Understand how to support and handle grievance in a food businessReal unit · FDQ Limited
This unit provides learners with knowledge of handling grievances in a food business. You'll understand grievance policies, communication methods, and procedures for identifying and addressing grievances fairly and effectively.
What you'll be able to do
- Effectively communicate the food business's grievance policy and associated arrangements to employees
- Identify, address, and effectively handle grievances within the food business, following established procedures
- Agree on and implement personal performance improvements in dealing with grievances within a food business, based on reflection and feedback
Understand how to support the development of a procedure in a food businessReal unit · FDQ Limited
You'll understand the importance and benefits of procedures in a food business, including their role in efficiency, consistency, and food safety. The unit also covers business requirements for procedure development and the significance of consultation with stakeholders.
What you'll be able to do
- Know the importance and benefits of having well-defined procedures in a food business.
- Know the specific requirements of the food business for the development of clear and effective procedures.
- Know the importance of consultation with relevant stakeholders in the development of food business procedures.
Understand how to support the development of a specification in a food businessReal unit · FDQ Limited
You'll understand how to support the development of specifications in a food business. The unit covers the importance and benefits of specifications, relevant requirements, and the role of consultation in specification development.
What you'll be able to do
- Know the importance and benefits of having a specification within a food business
- Know the food business requirements that must be considered when developing a specification
- Know the importance of consulting with relevant parties during the development of a food business specification
Understand how to utilise resources to maximise performance in a food businessReal unit · FDQ Limited
It teaches you to evaluate current resource utilisation in a food business and recommend improvements. You'll learn how to identify inefficiencies, propose cost-effective solutions, and co-ordinate initiatives to maximise resource performance.
What you'll be able to do
- Evaluate current utilisation of food business resources, identifying areas of inefficiency.
- Make recommendations to improve the utilisation of food business resources, considering cost-effectiveness and feasibility.
- Initiate and co-ordinate the better utilisation of food business resources, implementing changes and monitoring their impact.
Understand how to write reports and present management information in a food businessReal unit · FDQ Limited
You'll explore the purpose and scope of various food business reports and develop skills to write reports effectively. The unit also covers how to present management information clearly to support operational, financial, compliance, and quality monitoring.
What you'll be able to do
- Explain the purpose and scope of different types of reports used in a food business.
- Describe the key elements required when writing food business reports.
- Explain how to present management information effectively in a food business context.
Utilise resources to maximise performance in a food businessReal unit · FDQ Limited
It teaches you to evaluate resource utilisation and performance within a food business, develop and implement improvement plans, and report on maximising performance through better resource management.
What you'll be able to do
- Evaluate current performance in a defined area of a food business, identifying areas where resource utilisation can be improved
- Agree on specific plans and strategies for improving the utilisation of resources within the designated area of the food business, in consultation with relevant stakeholders
- Implement the agreed-upon plans and strategies for improving resource utilisation in the food business
- Report on the maximisation of food business performance achieved through the improved utilisation of resources, including key performance indicators and outcomes
Write reports and present management information in a food businessReal unit · FDQ Limited
It teaches you to write reports and present management information within a food business. You'll agree report content with stakeholders, compile accurate reports using data analysis, and present information effectively.
What you'll be able to do
- Agree on the content, format, and frequency of reports required within the food business, in consultation with relevant stakeholders
- Compile accurate and informative reports within a food business, using appropriate data and presentation techniques
- Present management information clearly and concisely to relevant audiences within the food business, using suitable communication methods
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Allocate staff resources in a food businessAssess skills and knowledge in a food businessCarry out an assessment of risks in a food businessCo-ordinate recruitment activity in a food businessCommunicate effectively in a food businessConduct an internal audit in a food businessContribute to cross-functional teamwork in a food businessContribute to pitching products or services to potential customers in a food business
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
FDQ Level 3 Certificate For Proficiency in Food Management
- Allocate and monitor work in a food and drink business
- Analyse food safety hazards and risks in food and drink operations
- Analyse food safety hazards and risks in manufacture
- Apply and Monitor Food Safety Management Procedures
- Assess production and operational costs in a food and drink business
- Assess production and operational costs in a food business
- Check organisational compliance in a food and drink business
- Co-ordinate the Recruitment and Activities of Temporary Workers in a Food and Drink Business
Where this can lead
Food Safety Compliance Officer
Your journey here as a Food Safety Compliance Officer is just the beginning. We're committed to helping you build a fulfilling career, whether that's climbing the management ladder or becoming an indispensable technical expert. The opportunities are definitely there if you're willing to put in the work and keep learning.
See the whole journey →Opens the roleFood Safety Compliance OfficerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Allocate and monitor work in a food and drink businessAnalyse food safety hazards and risks in food and drink operationsAnalyse food safety hazards and risks in food and drink operationsAnalyse food safety hazards and risks in manufactureApply and Monitor Food Safety Management ProceduresAssess production and operational costs in a food and drink businessAssess production and operational costs in a food businessCheck organisational compliance in a food and drink businessCo-ordinate the Recruitment and Activities of Temporary Workers in a Food and Drink BusinessConduct an assessment of risks in the workplaceContribute to cross functional team work in a food and drink businessContribute to the development of an improvement culture in food and drink operationsContribute to the development of an organisational culture in a food and drink businessDeploy a strategy or policy in a food and drink businessDeploy business plans in a food and drink businessDevelop an organisational policy in a food and drink businessDevelop and promote a food safety culture within food and drink operationsDevelop recording procedures to monitor food safety in food and drink operations+39 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners to allocate staff resources effectively in a food business. Learners will gather information on current staff, identify resource needs, and assign staff to roles based on skills and business demands.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FDQ Level 3 Certificate For Proficiency in Food Management
114 units in this credential, in the order it lists them, awarded by FDQ Limited.
- Allocate staff resources in a food business
- Assess skills and knowledge in a food business
- Carry out an assessment of risks in a food business
- Co-ordinate recruitment activity in a food business
- Communicate effectively in a food business
- Conduct an internal audit in a food business
and 108 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.