How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ASDAN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ASDAN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ASDAN.
The Employability qualifications provide a framework for developing and recognising general employability skills at Entry 2 to Level 2.
These are the units ASDAN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ASDAN. It does the teaching and the mapping. ASDAN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Applying for a job Real unit · ASDAN
What you'll be able to do
- Carry out activities to search for job opportunities
- Carry out activities to complete a job application form accurately
- Carry out activities to write a covering letter or email to support a job application
- Prepare for a job interview, considering appropriate dress and behaviour
- Take part in a job interview, answering questions clearly and concisely
- Learn from the experience of attending a job interview, identifying areas for improvement
Applying for a job Real unit · ASDAN
What you'll be able to do
- Carry out activities to apply for a job
- Prepare for an interview
- Take part in an interview
- Learn from the interview experience
Career exploration Real unit · ASDAN
What you'll be able to do
- Understand that there are different career pathways, including education, training, and employment opportunities
- Identify a realistic career goal for self, considering own interests, skills, and values
- Identify skills and qualities appropriate to a chosen career, researching job requirements and industry standards
- Use a career interview to help decide next steps, asking relevant questions and gathering information about career options
Career exploration Real unit · ASDAN
What you'll be able to do
- Identify a specific career goal and explore different routes to achieving that goal
- Identify the skills and qualities that are appropriate and necessary for a chosen career path
- Prepare effectively for a career interview, including researching the role and practising interview techniques
- Review the outcomes of a career interview and identify areas for improvement in future interviews
Communicating with others at work Real unit · ASDAN
What you'll be able to do
- Understand how communication takes place within their own organisation, including formal and informal channels
- Communicate appropriately with colleagues and other individuals in the workplace, using suitable methods and language
Communicating with others at work Real unit · ASDAN
What you'll be able to do
- Communicate with others in the workplace, considering different communication methods and styles
- Communicate appropriately with others at work, demonstrating effective verbal and non-verbal communication skills
Communicating with others at work Real unit · ASDAN
What you'll be able to do
- Identify different methods of communication used in the workplace
- Recognise the importance of effective communication in a work environment
- Describe how to communicate clearly and respectfully with colleagues
- Participate actively in exchanges about straightforward work-related topics
- Respond appropriately to questions and comments during work-related discussions
Customer service Real unit · ASDAN
What you'll be able to do
- Understand why good customer service is important
- Understand customer needs
- Understand how own organisation tries to meet customer needs
- Understand own organisation’s customer service procedures
- Understand good practice standards in customer service
- Provide good customer service
Customer service Real unit · ASDAN
What you'll be able to do
- Understand why providing good customer service is important for the organisation and its customers
- Understand customer needs and expectations, and how their own organisation aims to meet these
- Know various ways to provide good customer service, including face-to-face, telephone, and written communication
- Provide good customer service to customers in a work-related context, addressing their needs effectively
Customer service Real unit · ASDAN
What you'll be able to do
- Understand the principles of effective customer service and how customers expect to be treated
- Understand their own role and responsibilities in providing a service to customers
- Demonstrate the ability to work effectively with customers in a service environment
Enterprise skills Real unit · ASDAN
What you'll be able to do
- Understand the characteristics of successful entrepreneurs, such as resilience, creativity, and risk-taking, and how these are important in business situations
- Understand own strengths as an enterprising person, such as problem-solving, communication, and teamwork
- Identify ways to develop own enterprising characteristics, such as seeking out new challenges, learning from mistakes, and networking with others
Enterprise skills Real unit · ASDAN
What you'll be able to do
- Identify the characteristics of a successful entrepreneur
- Understand own strengths as an enterprising person
- Identify ways to improve enterprise skills
Exploring business and enterprise Real unit · ASDAN
What you'll be able to do
- Identify different types of organisations that provide goods and/or services, distinguishing between private, public, and voluntary sectors.
- Understand how businesses and enterprises benefit society through job creation, economic growth, and the provision of essential goods and services.
- Identify the key features of a successful business or enterprise, including effective leadership, strong financial management, and customer satisfaction.
Exploring business and enterprise Real unit · ASDAN
What you'll be able to do
- Identify different types of organisations that provide goods and/or services
- Identify the features of a successful business/enterprise
Exploring job opportunities Real unit · ASDAN
What you'll be able to do
- Identify job opportunities that are suitable based on own skills, interests and experience
Exploring job opportunities Real unit · ASDAN
What you'll be able to do
- Understand how to connect their existing skills and personal interests to potential job opportunities
- Communicate relevant information about themselves effectively in relation to a specific job role or opportunity
Exploring job opportunities Real unit · ASDAN
What you'll be able to do
- Identify suitable job opportunities based on own skills, interests and experience
- Identify different sources of information about job opportunities, such as online job boards and recruitment agencies
- Identify the steps required for working towards getting a job, such as gaining qualifications or experience
- Identify actions to take to improve own chances of getting a job, such as updating a CV or practicing interview skills
Health and safety in the workplace Real unit · ASDAN
What you'll be able to do
- Understand individual rights and responsibilities relating to health and safety in the workplace
- Identify a range of hazards in the workplace
- Recognise and interpret common safety signs
- Identify and use appropriate protective equipment for specific tasks
- Describe the procedures to follow in the event of accidents and emergencies in the workplace
- Demonstrate the ability to complete tasks safely, following health and safety guidelines
Health and safety in the workplace Real unit · ASDAN
What you'll be able to do
- Understand the importance of adhering to health and safety instructions in the workplace environment
- Know and understand the organisation's fire safety procedures
- Identify potential hazards, recognise safety signs, and understand the purpose of protective equipment in the workplace
- Follow established health and safety procedures and instructions to complete tasks safely and responsibly
Health and safety in the workplace Real unit · ASDAN
What you'll be able to do
- Understand rights and responsibilities relating to workplace health and safety, as defined by legislation and organisational policies
- Understand health and safety arrangements in own workplace, including emergency procedures and reporting mechanisms
- Understand how to prevent and deal with accidents, including hazard identification and risk assessment
- Perform workplace tasks safely, following established procedures and using appropriate personal protective equipment
Introduction to health and safety for people at work Real unit · ASDAN
What you'll be able to do
- Understand the importance of maintaining health, safety and welfare standards in the workplace
- Know how hazards and risks are identified and controlled in the workplace
- Be aware of the main causes and potential effects of poor health and safety at work
- Understand how health and safety information is communicated effectively in the workplace
Learning through work experience Real unit · ASDAN
What you'll be able to do
- Prepare for learning in the workplace, including identifying learning goals, understanding workplace expectations, and preparing necessary materials.
- Carry out activities in the workplace, following instructions, working safely, and interacting effectively with colleagues.
- Identify what they learnt from the workplace experience, reflecting on their skills development, knowledge gained, and personal growth.
Learning through work experience Real unit · ASDAN
What you'll be able to do
- Prepare for learning opportunities in the workplace, identifying learning goals and resources
- Carry out straightforward activities in the workplace, following instructions and working safely
- Identify what they learnt from the workplace experience, reflecting on their skills development and knowledge gained
Learning through work experience Real unit · ASDAN
What you'll be able to do
- Prepare effectively for learning opportunities in the workplace
- Carry out assigned activities responsibly and effectively in the workplace
- Identify and articulate what has been learnt from the workplace experience
Maintaining work standards Real unit · ASDAN
What you'll be able to do
- Understand why employees are expected to comply with workplace standards and codes of conduct, recognising the importance of maintaining a professional and ethical environment.
- Know what specific standards are required within own organisation, including performance targets, quality expectations, and safety regulations.
- Effectively plan for, and consistently meet, the timekeeping and attendance requirements of own organisation, demonstrating reliability and commitment.
- Complete work activities to the specified standards, ensuring accuracy, efficiency, and adherence to organisational guidelines.
Maintaining work standards Real unit · ASDAN
What you'll be able to do
- Understand why employees have to follow procedures
- Understand why employees have to meet certain workplace standards
- Know what standards are required in own organisation
- Meet own organisation’s attendance requirements
- Meet own organisation’s timekeeping requirements
- Complete activities to specified work standards
Maintaining work standards Real unit · ASDAN
What you'll be able to do
- Explain the importance of timekeeping and attendance in the workplace
- Identify the consequences of poor timekeeping and attendance
- Describe the organisation's requirements for timekeeping and attendance
- Complete work activities to the required standard
- Demonstrate attention to detail when completing tasks
- Review completed activities to ensure they meet the required standard
Managing personal finance as an employee Real unit · ASDAN
What you'll be able to do
- Understand financial terms associated with being an employee, such as gross pay, net pay, deductions, and tax codes
- Understand why it is important to manage own income and expenditure effectively, including budgeting and prioritising spending
- Know about sources of information and advice to help with management of own finances, such as online resources, financial advisors, and debt management services
- Monitor income and expenditure over time by tracking earnings and outgoings
- Manage income within means by creating a budget and sticking to it
Opportunities for learning and work Real unit · ASDAN
What you'll be able to do
- Understand the value of lifelong learning and its benefits for personal and professional development.
- Understand that there is a range of opportunities for learning, including formal and informal education, training, and self-directed learning.
- Understand that there is a range of opportunities for working in different sectors and roles.
- Explore options for learning and work, considering personal interests, skills, and career goals.
- Explore learning and work options for working towards a particular career, including identifying necessary qualifications and experience.
Opportunities for learning and work Real unit · ASDAN
What you'll be able to do
- Understand the value of lifelong learning and its benefits for personal and professional development.
- Identify opportunities for learning, including formal and informal education, training, and self-directed learning.
- Identify a range of opportunities for working in different sectors and roles.
- Explore learning and work options for working towards a particular career, including identifying necessary qualifications and experience.
Overcoming barriers to work Real unit · ASDAN
What you'll be able to do
- Understand the factors that enable an individual to be successful in accessing and staying in work
- Identify barriers to accessing work
- Identify how to get support to help overcome barriers to accessing work
- Plan to deal with money issues associated with becoming an employee
Overcoming barriers to work Real unit · ASDAN
What you'll be able to do
- Understand the factors that stop people getting and keeping jobs, such as lack of skills, experience, or qualifications, as well as personal circumstances and discrimination.
- Identify factors that help people get jobs, such as having relevant skills, experience, and qualifications, as well as a positive attitude and strong work ethic.
- Identify barriers to accessing work and identify how to get support to help overcome them, such as financial assistance, childcare, or training.
Participating in an enterprise activity Real unit · ASDAN
What you'll be able to do
- Plan an enterprise activity with others, taking into account available resources and timescales
- Meet own responsibilities for an enterprise activity, working effectively as part of a team
- Review an enterprise activity, identifying what went well and areas for improvement
- Review own contribution to an enterprise activity, identifying strengths and areas for development
Participating in an enterprise activity Real unit · ASDAN
What you'll be able to do
- Plan an enterprise activity collaboratively with others
- Meet own responsibilities for the successful completion of an enterprise activity
- Review the overall enterprise activity and evaluate own skills and contribution
Planning and reviewing learning Real unit · ASDAN
What you'll be able to do
- Understand how setting targets can help improve their learning and performance
- Develop a plan to improve their learning and performance
- Carry out their plan
- Review how they have improved their learning and performance
Planning and reviewing learning Real unit · ASDAN
What you'll be able to do
- Identify areas for personal improvement to help them achieve their learning and development goals
- Identify specific targets and plan how to meet them effectively
- Carry out their plan and review progress towards achieving their targets
Planning and reviewing learning Real unit · ASDAN
What you'll be able to do
- Identify their individual strengths and areas where improvement is needed
- Identify a specific target for personal or professional development and create a plan to achieve it
- Follow a set of given steps or instructions to successfully meet their identified targets
Rights and responsibilities in the workplace Real unit · ASDAN
What you'll be able to do
- Understand that employees have specific rights within the workplace, as defined by legislation and organisational policies.
- Understand that employees have specific responsibilities within the workplace, contributing to a productive and ethical working environment.
Rights and responsibilities in the workplace Real unit · ASDAN
What you'll be able to do
- Understand that employees have rights in the workplace, including rights related to pay, working conditions, and equality
- Understand that employees have responsibilities in the workplace, including responsibilities related to attendance, performance, and following organisational policies
Rights and responsibilities in the workplace Real unit · ASDAN
What you'll be able to do
- Understand that employees have rights in the workplace, including the right to fair treatment, safe working conditions, and protection from discrimination.
- Understand that employees have responsibilities in the workplace, including the responsibility to perform their duties to the best of their ability, follow instructions, and adhere to workplace policies and procedures.
Tackling problems Real unit · ASDAN
What you'll be able to do
- Understand the nature of a problem and identify different ways of tackling it
- Develop a plan to tackle a defined problem
- Follow a plan to tackle the problem effectively
- Review the effectiveness of the methods used to tackle the problem
Tackling problems at work Real unit · ASDAN
What you'll be able to do
- Follow a given procedure in response to a problem at work
- Identify the steps within a given procedure
- Apply the given procedure to address a specific problem
- Document the outcome of following the procedure
Tackling problems at work Real unit · ASDAN
What you'll be able to do
- Recognise different types of problems that may occur in the workplace
- Recognise the potential impact of workplace problems on individuals and the organisation
- Follow a given procedure to report a workplace problem
- Follow a given procedure to contribute to solving a workplace problem
Team working Real unit · ASDAN
What you'll be able to do
- Understand how they can play a valuable part in a team
- Plan how to work effectively in a team
- Work with others to achieve team objectives
- Review the work of the team and own contribution, and agree how to improve own skills
Travelling to work Real unit · ASDAN
What you'll be able to do
- Know the most appropriate and safe way to travel to their workplace, considering factors such as cost, time, and accessibility
- Understand how to plan their journey to arrive at work on time, taking into account potential delays and alternative routes
- Travel to work and arrive on time, demonstrating punctuality and reliability
Using advice and guidance Real unit · ASDAN
What you'll be able to do
- Understand the benefits of seeking advice and guidance in achieving learning and work related goals
- Understand how to access relevant advice and guidance services and resources
- Use advice and guidance to help make informed decisions about achieving own learning or work related goals
Using advice and guidance Real unit · ASDAN
What you'll be able to do
- Understand the benefits of seeking advice and guidance in achieving learning and work related goals
- Understand how to access relevant advice and guidance services and resources
- Use advice and guidance to help make informed decisions about achieving own learning or work related goals
Working with numbers Real unit · ASDAN
What you'll be able to do
- Understand the various ways in which numbers are used in practical situations in the workplace
- Tackle straightforward practical number problems encountered in a work environment
Working with numbers Real unit · ASDAN
What you'll be able to do
- Recognise situations where numbers are used in a workplace
- Identify the types of numbers used in different workplace contexts
- Explain the importance of accuracy when working with numbers
- Perform basic calculations to solve practical number problems
- Check the accuracy of calculations performed
Working with numbers Real unit · ASDAN
What you'll be able to do
- Understand ways in which numbers are used in practical situations in the workplace
- Plan an approach to tackle practical number problems effectively
- Tackle a practical number problem using appropriate methods and techniques
- Interpret the results of numerical calculations and present findings clearly
Working with others Real unit · ASDAN
What you'll be able to do
- Plan their work with others by agreeing on roles, responsibilities, and timelines
- Plan their work with others by identifying resources and support needed
- Carry out work with others by communicating effectively and sharing information
- Carry out work with others by supporting and encouraging team members
- Review work with others by evaluating progress against agreed goals
- Review work with others by identifying areas for improvement and learning
Working with others Real unit · ASDAN
What you'll be able to do
- Prepare effectively for collaborative work with others, considering roles and responsibilities
- Meet their individual responsibilities and contribute positively when working with others in a team or group
Workplace Hazard Awareness Real unit · ASDAN
What you'll be able to do
- Understand the meaning of the terms 'hazard' and 'risk' in the context of health and safety in the workplace
- Know ways of keeping themselves and other people healthy and safe while at work
- Identify potential hazards present in a workplace environment
- Understand how hazards in the workplace may cause harm or injury to individuals
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Basic Hazard Awareness
- Standard
Be aware of and control workplace hazards
- Standard
Identify what works well in enterprise and entrepreneurship education
- Standard
Maintain your own knowledge of enterprise and entrepreneurship research and education
The credits, and who awards them
Entry Level credits are regulated, and they are awarded by ASDAN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applying for a jobApplying for a jobCareer explorationCareer explorationCommunicating with others at workCommunicating with others at workCommunicating with others at workCustomer service
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Pitch it Evaluate
“Enterprise skills” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Planning and reviewing learning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Managing personal finance as an employee” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Team working” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Basic Hazard Awareness
- Be aware of and control workplace hazards
- Identify what works well in enterprise and entrepreneurship education
- Maintain your own knowledge of enterprise and entrepreneurship research and education
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applying for a job, one of this qualification's own units.
Applied to your own work
Learners will develop skills to search for job opportunities, complete application forms, and write covering letters. They will prepare for and participate in interviews, reflecting on their performance to identify areas for improvement.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ASDAN Entry Level Certificate in Employability (Entry 3)
25 units in this credential, in the order it lists them, awarded by ASDAN.
- Applying for a job
- Career exploration
- Communicating with others at work
- Customer service
- Enterprise skills
- Exploring business and enterprise
and 19 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.