How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer The Institute of the Motor Industry has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and The Institute of the Motor Industry awards. A qualified assessor at the centre judges your evidence, and the certificate comes from The Institute of the Motor Industry.
This qualification covers advanced vehicle diagnostics and management within the automotive sector. It is intended for individuals working in a senior diagnostic or management role, developing their leadership and business process skills alongside technical expertise. Learners will gain competence in diagnosing complex motor vehicle faults and leading teams in an automotive environment.
These are the units The Institute of the Motor Industry registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with The Institute of the Motor Industry. It does the teaching and the mapping. The Institute of the Motor Industry sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Automotive Safety and Legal Requirements Real unit · The Institute of the Motor Industry
What you'll be able to do
- Know the legal requirements for data protection in own area of responsibility
- Know the legal requirements and workplace requirements for health and safety in own area of responsibility
- Know the legal requirements for employment in own area of responsibility
- Know the legal requirements relating to the supply and sale of goods and services in own area of responsibility
Competency in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Respond to customer concerns in a positive, effective and professional way
- Gather and record sufficient information to resolve customer concerns and problems
- Provide customers with accurate, current and relevant information, advice and guidance where appropriate
Competency in Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available Real unit · The Institute of the Motor Industry
What you'll be able to do
- Work safely when diagnosing faults on motor vehicles where no prescribed process or format is available.
- Use relevant information sources to carry out motor vehicle fault diagnosis tasks effectively.
- Use appropriate tools and equipment safely and effectively when diagnosing motor vehicle faults.
- Carry out vehicle diagnosis, rectification and test activities where no prescribed process or format is available.
- Record information accurately and make suitable recommendations based on diagnostic findings.
Competency in Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Provide up-to-date and accessible technical information to colleagues to support effective workshop operation in motor vehicle environments.
- Provide clear instruction and demonstrations to colleagues to support effective workshop operation in motor vehicle environments.
- Check colleagues' work, give effective and positive feedback, and provide support in a cost-effective manner within motor vehicle environments.
Competency in Providinge Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Maintain and update technical information systems and diagnostic equipment used in motor vehicle environments.
- Identify and resolve faults with technical information systems and diagnostic equipment used in motor vehicle environments.
- Inform the relevant people and source alternative technical information systems and diagnostic equipment if repair is required.
Knowledge in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand how to communicate effectively with customers in a motor vehicle environment.
- Understand how to offer good customer care in a motor vehicle environment.
- Understand how to present themselves in a suitable and professional manner when interacting with customers.
Knowledge of Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand where to find sources of information related to diagnosing motor vehicle faults.
- Understand how to interpret sources of information related to diagnosing motor vehicle faults.
- Understand how to use sources of information related to diagnosing motor vehicle faults.
- Understand electrical principles relevant to diagnosing motor vehicle faults.
- Understand electronic principles relevant to diagnosing motor vehicle faults.
- Understand the principles of operation of a selected vehicle system.
- Understand the use of diagnostic equipment for diagnosing a vehicle system.
- Understand the use of rectification equipment for diagnosing a vehicle system.
- Understand how to diagnose a vehicle system fault where there is no prescribed process.
- Understand how to rectify a vehicle system fault where there is no prescribed process.
- Understand the importance of recording information when diagnosing faults in motor vehicles.
Knowledge of Providing Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand workplace and manufacturer procedures associated with using, updating and maintaining technical information systems and diagnostic equipment.
- Understand how to maintain and diagnose faults on technical information systems and diagnostic equipment.
- Understand the importance of recording information and reporting/advising of changes, faults and failures promptly.
Knowledge of Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand how to file technical information for workshop colleagues.
- Understand how to present technical information to workshop colleagues.
- Understand how to demonstrate technical information to workshop colleagues.
- Understand how to check colleagues' work in a motor vehicle environment.
- Understand how to give effective feedback to colleagues in a motor vehicle environment.
- Understand how to give positive feedback to colleagues in a motor vehicle environment.
- Understand how to provide advice to colleagues in a motor vehicle environment.
- Understand how to provide guidance to colleagues in a motor vehicle environment.
- Understand how to recognise a training need in colleagues.
- Understand the importance of continuous development and learning in a motor vehicle environment.
Lead a Team in an Automotive Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Demonstrate the ability to provide effective leadership to a team in an automotive environment.
Organise Effective Automotive Business Process Systems Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the business processes, systems and performance measures relevant to own area of responsibility within an automotive business.
- Maintain systems and processes to ensure the effectiveness of own area of responsibility within an automotive business.
- Evaluate the efficiency of systems and processes in own area of responsibility within an automotive business.
- Improve the efficiency of existing systems and processes in own area of responsibility within an automotive business.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assist workshop operations by providing technical support in heavy goods and public service vehicle environments
- Standard
Conduct diagnostic consultations with customers in light vehicle environments
- Standard
Conduct diagnostic consultations within a heavy goods or public service vehicle environment
- Standard
Diagnose faults in heavy goods and public service vehicles where no prescribed process or format is available
- Standard
Diagnose faults where no prescribed process or format is available in light vehicle environments
- Standard
Provide Diagnostic Equipment and Technical Information System Support in Light Vehicle Environments
- Standard
Provide technical support and advice to colleagues in light vehicle environments
- Standard
Provide technical support and advice to colleagues in light vehicle environments
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Lead Automotive Marketing Strategist
This work can lead to running marketing for a larger auto group or region, or into a senior marketing leadership role covering strategy, growth, and brand.
See the whole journeyThe credits, and who awards them
Level 4 credits are regulated, and they are awarded by The Institute of the Motor Industry rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Automotive Safety and Legal RequirementsCompetency in Conducting Diagnostic Consultations with Customers in Motor Vehicle EnvironmentsCompetency in Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is AvailableCompetency in Providing Technical Support and Advice to Colleagues in Motor Vehicle EnvironmentsCompetency in Providinge Diagnostic Equipment and Technical Information System Support in Motor Vehicle EnvironmentsKnowledge in Conducting Diagnostic Consultations with Customers in Motor Vehicle EnvironmentsKnowledge of Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available in Motor Vehicle EnvironmentsKnowledge of Providing Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Analyst · your map-it-properly tutor Illustration - Map a live decision Analyse
“Organise Effective Automotive Business Process Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Lead a Team in an Automotive Environment” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assist workshop operations by providing technical support in heavy goods and public service vehicle environments
- Conduct diagnostic consultations with customers in light vehicle environments
- Conduct diagnostic consultations within a heavy goods or public service vehicle environment
- Diagnose faults in heavy goods and public service vehicles where no prescribed process or format is available
- Diagnose faults where no prescribed process or format is available in light vehicle environments
- Provide Diagnostic Equipment and Technical Information System Support in Light Vehicle Environments
- Provide technical support and advice to colleagues in light vehicle environments
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Automotive Safety and Legal Requirements, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with knowledge of legal requirements relevant to their automotive industry role. Topics include data protection, health and safety, employment law, and legal obligations relating to the supply and sale of goods and services.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IMI Level 4 Certificate in Advanced Vehicle Diagnostics and Management Competence
11 units in this credential, in the order it lists them, awarded by The Institute of the Motor Industry.
- Automotive Safety and Legal Requirements
- Competency in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments
- Competency in Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available
- Competency in Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments
- Competency in Providinge Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments
- Knowledge in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments
and 5 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.