How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Communication Skills for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Source, read and respond to written trade union materials effectively.
- Use written communication skills for different trade union purposes, such as writing reports and correspondence.
- Take part constructively in trade union discussions on a one-to-one and group basis.
- Make a clear and informative presentation on a trade union related topic.
Communication Skills for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Source, read and respond to written materials on specific trade union issues
- Use written skills for different purposes as a trade union representative
- Take part in discussions on a one to one and group basis on a trade union topic
- Make a presentation on a trade union issue
Employment Rights Awareness for Trade Unions Real unit · NOCN
What you'll be able to do
- Know basic employment rights
- Understand the role of unions and union representatives in the workplace
- Understand ways of taking up employment rights issues
Learning Digital with the TUC Real unit · NOCN
What you'll be able to do
- Create an online profile
- Participate in online course group discussions
- Use online learning tools
- Use social media tools
- Understand the benefits of digital learning for trade unionists
Learning Online with the TUC Real unit · NOCN
What you'll be able to do
- Create an online profile on a learning platform or social media site.
- Participate effectively in online course group discussions, contributing relevant information and engaging with other learners.
- Use online learning tools, such as virtual classrooms, online libraries, and assessment platforms.
- Use social media tools for communication, collaboration, and information sharing related to trade union activities.
- Understand the benefits of online learning for trade unionists, including increased accessibility, flexibility, and cost-effectiveness.
Online Learning for Trade Union Education Real unit · NOCN
What you'll be able to do
- Understand the benefits of online learning for trade union members and representatives.
- Manage your own online trade union learning effectively.
- Understand the technical and personal requirements necessary for successful online learning.
- Understand the importance of a collaborative approach to trade union education through online learning.
Recognising and Tackling Discrimination for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how discrimination occurs in various contexts, including the workplace and society.
- Understand legislative sources and policies related to tackling discrimination, such as the Equality Act and relevant codes of practice.
- Understand ways of tackling discrimination and promoting equality, including raising awareness, challenging discriminatory behaviour, and implementing inclusive policies.
Recognising and Tackling Discrimination for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how discrimination can occur in various forms.
- Understand the legislative sources and organisational policies designed to tackle discrimination.
- Understand different ways of tackling discrimination and promoting equality in the workplace.
Representing Trade Union Members Real unit · NOCN
What you'll be able to do
- Understand the importance of collective agreements in protecting workers' rights and conditions.
- Involve members actively in the union's activities and decision-making processes.
- Prepare a well-researched and documented case on behalf of a member facing a workplace issue.
- Present a case effectively on behalf of a member to management or other relevant parties.
Trade Union Representatives - Skills Real unit · NOCN
What you'll be able to do
- Interpret discussions effectively and develop an appropriate trade union response.
- Find relevant information from various sources to support trade union activities.
- Present information clearly and concisely to different audiences.
- Identify key trade union issues that arise in the workplace.
- Address identified issues effectively within the workplace context.
- Work collectively with colleagues to achieve common goals.
- Report back accurately and comprehensively from workplace discussions.
- Negotiate effectively in the workplace to represent the interests of trade union members.
Understanding Trade Union Organisations Real unit · NOCN
What you'll be able to do
- Understand the key functions of a trade union within the workplace environment.
- Understand the role and responsibilities of a trade union representative.
- Understand the functions specific to your own trade union.
- Understand equal opportunity as a significant issue for trade unions.
Union Representatives - Induction Real unit · NOCN
What you'll be able to do
- Demonstrate skills in co-operative and collective working within a trade union environment.
- Find trade union information and other related information from appropriate sources.
- Know the key functions of a trade union in the workplace, including representation and negotiation.
- Create a comprehensive union contacts list for effective communication and networking.
- Know how trade union documents, such as constitutions and policies, guide the actions of union representatives.
- Organise information in an appropriate way for effective record-keeping and communication.
Union Representatives - Induction Real unit · NOCN
What you'll be able to do
- Demonstrate skills in co-operative working practices.
- Demonstrate skills in collective working practices.
- Find relevant trade union information from various sources.
- Find other related information relevant to the role of a union representative.
- Create a contact list of key union personnel.
- Know how trade union documents provide guidance for union representatives.
- Organise trade union information in an appropriate and accessible way.
Using ICT for Trade Unionists Real unit · NOCN
What you'll be able to do
- Operate a computer effectively, using appropriate software and hardware.
- Organise trade union information in a structured manner.
- Store trade union information securely and efficiently.
- Retrieve stored trade union information accurately and promptly.
- Know safety practices to ensure the safe use of computers and related equipment.
- Know security practices to protect data and systems from unauthorised access and threats.
- Know the main components of a personal computer (PC) and their functions.
Using ICT for Trade Unionists Real unit · NOCN
What you'll be able to do
- Operate a computer effectively.
- Organise trade union information in a structured manner.
- Store trade union information securely.
- Retrieve trade union information efficiently.
- Know safety practices when using ICT equipment.
- Know security practices to protect trade union information.
- Know the main components of a personal computer (PC).
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the Effective Administration of the Union
- Standard
Contribute to the resolution of industrial disputes in the workplace
- Standard
Develop and support union organisation in the workplace v2
- Standard
Develop union recognition rights with employers v2
- Standard
Enhance the role of the union representative
- Standard
Enhance the role of the union representative v2
- Standard
Establish and maintain union collective agreements with employers
- Standard
Establish and maintain union collective agreements with employers v2
- Standard
Plan, Implement and Co-ordinate Local Union Participative Structures and Processes
- Standard
Provide specialist advocacy services on behalf of union members
- Standard
Provide specialist advocacy services on behalf of union members v2
- Standard
Represent the union and promote its policies
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Communication Skills for Trade Union RepresentativesCommunication Skills for Trade Union RepresentativesEmployment Rights Awareness for Trade UnionsLearning Digital with the TUCLearning Online with the TUCOnline Learning for Trade Union EducationRecognising and Tackling Discrimination for Trade Union RepresentativesRecognising and Tackling Discrimination for Trade Union Representatives
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Communication Skills for Trade Union Representatives” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the Effective Administration of the Union
- Contribute to the resolution of industrial disputes in the workplace
- Develop and support union organisation in the workplace v2
- Develop union recognition rights with employers v2
- Enhance the role of the union representative
- Enhance the role of the union representative v2
- Establish and maintain union collective agreements with employers
- Establish and maintain union collective agreements with employers v2
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Communication Skills for Trade Union Representatives, one of this qualification's own units.
Applied to your own work
Learners will develop skills to source, interpret, and respond to written trade union materials effectively. The unit covers producing clear written communications, participating in discussions, and delivering presentations relevant to trade union activities.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 2 Certificate for Trade Union Representatives (Stage 1)
11 units in this credential, in the order it lists them, awarded by NOCN.
- Communication Skills for Trade Union Representatives
- Employment Rights Awareness for Trade Unions
- Learning Digital with the TUC
- Learning Online with the TUC
- Online Learning for Trade Union Education
- Recognising and Tackling Discrimination for Trade Union Representatives
and 5 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.