How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Communication Skills for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Source, read and respond to written materials on specific trade union issues
- Use written skills for different purposes as a trade union representative
- Take part in discussions on a one to one and group basis on a trade union topic
- Make a presentation on a trade union issue
Employment Rights Awareness for Trade Unions Real unit · NOCN
What you'll be able to do
- Know basic employment rights
- Understand the role of unions and union representatives in the workplace
- Understand ways of taking up employment rights issues
Learning Digital with the TUC Real unit · NOCN
What you'll be able to do
- Create an online profile
- Participate in online course group discussions
- Use online learning tools
- Use social media tools
- Understand the benefits of digital learning for trade unionists
Learning Online with the TUC Real unit · NOCN
What you'll be able to do
- Create an online profile on a learning platform or social media site.
- Participate effectively in online course group discussions, contributing relevant information and engaging with other learners.
- Use online learning tools, such as virtual classrooms, online libraries, and assessment platforms.
- Use social media tools for communication, collaboration, and information sharing related to trade union activities.
- Understand the benefits of online learning for trade unionists, including increased accessibility, flexibility, and cost-effectiveness.
Recognising and Tackling Discrimination for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how discrimination occurs in various contexts, including the workplace and society.
- Understand legislative sources and policies related to tackling discrimination, such as the Equality Act and relevant codes of practice.
- Understand ways of tackling discrimination and promoting equality, including raising awareness, challenging discriminatory behaviour, and implementing inclusive policies.
Representing Trade Union Members Real unit · NOCN
What you'll be able to do
- Understand the importance of collective agreements in setting terms and conditions of employment and protecting workers' rights.
- Involve members in the union, including encouraging participation in meetings, consultations, and campaigns.
- Prepare a case on behalf of a member, including gathering evidence, interviewing witnesses, and researching relevant legislation and policies.
- Present a member’s case effectively, including communicating clearly, presenting evidence persuasively, and advocating for the member's interests.
Trade Union Representatives - Skills Real unit · NOCN
What you'll be able to do
- Interpret discussions and develop a trade union response
- Find information relevant to trade union activities
- Present information effectively
- Identify trade union issues in the workplace
- Address issues in the workplace
- Work collectively with others
- Report back from workplace discussions
- Negotiate effectively in the workplace
Understanding Trade Union Organisations Real unit · NOCN
What you'll be able to do
- Understand the key functions of a trade union in the workplace, such as collective bargaining, representation, and advocacy.
- Understand the role and responsibilities of the trade union representative, including representing members' interests, negotiating with employers, and promoting fair treatment.
- Understand how own trade union functions, including its structure, decision-making processes, and communication channels.
- Understand equal opportunity as a trade union issue, including the importance of promoting diversity, challenging discrimination, and ensuring fair treatment for all members.
Using ICT for Trade Unionists Real unit · NOCN
What you'll be able to do
- Operate a computer effectively, using appropriate software and hardware.
- Organise trade union information in a structured manner.
- Store trade union information securely and efficiently.
- Retrieve stored trade union information accurately and promptly.
- Know safety practices to ensure the safe use of computers and related equipment.
- Know security practices to protect data and systems from unauthorised access and threats.
- Know the main components of a personal computer (PC) and their functions.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the resolution of industrial disputes in the workplace
- Standard
Develop and support union organisation in the workplace
- Standard
Establish and maintain union collective agreements with employers
- Standard
Lead workplace negotiations
- Standard
Provide specialist advocacy services on behalf of union members
- Standard
Provide specialist advocacy services on behalf of union members v2
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Communication Skills for Trade Union RepresentativesEmployment Rights Awareness for Trade UnionsLearning Digital with the TUCLearning Online with the TUCRecognising and Tackling Discrimination for Trade Union RepresentativesRepresenting Trade Union MembersTrade Union Representatives - SkillsUnderstanding Trade Union Organisations
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Communication Skills for Trade Union Representatives” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the resolution of industrial disputes in the workplace
- Develop and support union organisation in the workplace
- Establish and maintain union collective agreements with employers
- Lead workplace negotiations
- Provide specialist advocacy services on behalf of union members
- Provide specialist advocacy services on behalf of union members v2
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Communication Skills for Trade Union Representatives, one of this qualification's own units.
Applied to your own work
This unit develops learners' communication skills for trade union representation, including sourcing, reading, and responding to written materials. Learners will produce written communications for various purposes, participate in discussions, and deliver presentations on trade union topics.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 1 Certificate for Trade Union Representatives (Stage 1)
9 units in this credential, in the order it lists them, awarded by NOCN.
- Communication Skills for Trade Union Representatives
- Employment Rights Awareness for Trade Unions
- Learning Digital with the TUC
- Learning Online with the TUC
- Recognising and Tackling Discrimination for Trade Union Representatives
- Representing Trade Union Members
and 3 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.