How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
01What it is
Qualification Number 600/7063/8 Total Qualification Time (TQT) 480 Credits 48 Award Code QUA910 Minimum Age 16 Level Level 2 Registration Start Date 1/12/2012 Current Tariff £106.00 The Level 2 NVQ Diploma in Hire and Rental Operations qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification. This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding and to demonstrate your competence in a real workplace environment so you can work in the Construction, Plant and Plant Tool Hire Sector within the construction industry.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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02The units
What each unit actually teaches you to do
Competence in Demonstrating Vehicles or Equipment for Hire to Customers Real unit · NOCN
This unit develops competence in demonstrating vehicles or equipment for hire to customers. You'll demonstrate safe operation, explain key features, respond to customer queries, and provide supervised practice to ensure customer understanding.
What you'll be able to do
- Demonstrate the operation of vehicles or equipment for hire to customers effectively
- Respond accurately to customers’ requests for information on vehicles or equipment for hire
- Provide clarification effectively on vehicles or equipment for hire to customers
Competence in Health and Safety in a Hire and Rental Environment Real unit · NOCN
This unit covers responding to accidents and emergencies within a hire and rental environment. You'll learn to provide appropriate assistance to injured parties, understand procedures for reporting incidents promptly, and implement measures to reduce health and safety risks.
What you'll be able to do
- Respond to accidents and emergencies in a hire and rental environment, following established procedures and providing appropriate assistance
- Reduce risks to health and safety in a hire and rental environment, identifying potential hazards and implementing preventative measures
Competence in Hiring Equipment, Vehicles or Services to Customers Real unit · NOCN
You'll develop competence in hiring equipment, vehicles, or services by establishing rapport with customers, identifying their needs, matching products and services, and completing hire transactions. The unit also covers accurate documentation and effective communication.
What you'll be able to do
- Establish a rapport with the customer to build trust and encourage repeat business.
- Establish customer needs through effective questioning and active listening.
- Match products and services to customer needs, providing suitable options and recommendations.
- Close hire transactions effectively when communicating with customers, ensuring all terms and conditions are understood.
- Complete contract documentation accurately when dealing with the customer using electronic methods, adhering to data protection regulations.
Competence in Installing Hire and Rental Equipment at a Customer’s Chosen Location Real unit · NOCN
This unit develops competence in safely installing hire and rental equipment at a customer's chosen location. You'll follow manufacturer instructions and safety guidelines, demonstrate correct installation techniques, and assist customers in using the equipment properly.
What you'll be able to do
- Install hire and rental equipment safely and correctly at a customer’s chosen location, following all relevant guidelines and procedures.
- Assist customers in understanding how to use hire and rental equipment correctly and safely after installation at their chosen location.
Competence in Maintaining the Quality of Vehicles or Equipment for Hire and Rental Real unit · NOCN
It teaches you to maintain the quality of vehicles or equipment for hire and rental by monitoring their condition in storage and maintaining appropriate storage and display environments. You'll follow organisational procedures to identify and report damage or faults promptly.
What you'll be able to do
- Monitor the condition of hire and rental vehicles or equipment in storage, according to organisational procedures.
- Monitor and maintain storage and display conditions for hire and rental vehicles or equipment, ensuring they meet specified requirements.
Competence in Ordering Equipment or Services to Meet Customer Requirements Real unit · NOCN
It teaches you to manage the ordering of equipment or services to meet customer requirements. You'll develop competence in raising requisitions, tracking their progress, and maintaining accurate records related to lost hires and order fulfilment.
What you'll be able to do
- Raise requisitions for equipment or services.
- Check on the progress of requisitions for equipment or services.
- Keep records of lost hires.
Competence in Preparing Orders for Vehicles or Equipment for Hire and Rental Customers Real unit · NOCN
You'll develop competence in preparing orders for vehicles or equipment for hire and rental customers. The unit includes confirming customer requirements, checking availability, inputting order details accurately, and preparing orders for dispatch according to procedures.
What you'll be able to do
- Create orders accurately for hire and rental customers
- Prepare orders effectively for dispatch to hire and rental customers
Competence in Processing Hire and Rental Credit Control Real unit · NOCN
You'll learn to process hire and rental credit applications, manage customer payments, and reconcile accounts in line with organisational procedures. The unit emphasises accuracy, promptness, and resolving discrepancies in credit control and payment processing.
What you'll be able to do
- Process customer hire and rental credit according to organisational procedures.
- Process customer payments for hire and rental according to organisational procedures.
- Reconcile customer hire and rental accounts accurately and efficiently.
- Process hire and rental payments in line with company policy.
- Reconcile hire and rental customer accounts, identifying and resolving discrepancies.
Competence in Processing Hire and Rental Payments Real unit · NOCN
You'll develop competence in calculating hire and rental charges accurately and processing payments efficiently. The unit covers applying discounts or surcharges, explaining payment methods, and providing professional service at the point of hire.
What you'll be able to do
- Accurately calculate hire and rental charges, taking into account factors such as duration, equipment type, and any applicable discounts or surcharges
- Provide efficient and professional service at the point of hire, processing payments accurately and addressing customer queries effectively
Competence in Receiving Vehicles and Equipment Off Hire Real unit · NOCN
This unit develops learners' competence in receiving vehicles or equipment off hire according to organisational procedures. You'll learn to maintain accurate documentation, monitor returns, identify discrepancies or damage, and take appropriate actions.
What you'll be able to do
- Receive vehicles or equipment from customers, following organisational procedures and ensuring accurate documentation.
- Monitor the return of vehicles or equipment, identifying any discrepancies or damage and taking appropriate action.
Competence in Receiving Vehicles or Equipment for Hire and Rental into Storage Real unit · NOCN
You'll be able to prepare designated storage areas and necessary equipment for receiving vehicles or equipment for hire and rental. The unit also covers checking deliveries against documentation and managing discrepancies to ensure accurate receipt into storage.
What you'll be able to do
- Prepare to receive vehicles or equipment for hire and rental into storage, ensuring the designated storage area is ready and any necessary equipment is available.
- Receive deliveries of vehicles or equipment for hire and rental into storage, checking the delivered items against the delivery note and recording any discrepancies.
Competence in Security in a Hire and Rental Environment Real unit · NOCN
This unit equips learners to support security measures within a hire and rental environment. You'll understand security protocols, procedures for reporting suspicious activity, and the importance of maintaining a secure environment for staff and customers.
What you'll be able to do
- Support security measures in a hire and rental environment, following established protocols and reporting any suspicious activity or security breaches
Competence in Transporting Hired Equipment to Designated Locations Real unit · NOCN
This unit develops competence in transporting hired equipment to designated locations safely and securely. You'll load delivery vehicles following regulations, deliver equipment according to schedules, and maintain security and condition during transit.
What you'll be able to do
- Safely load a delivery vehicle with hired equipment, ensuring compliance with relevant regulations and organisational procedures
- Deliver hired equipment to customers at designated locations, adhering to agreed delivery schedules and customer requirements
- Maintain the security of hired equipment and vehicles during delivery, preventing theft or damage
- Maintain the condition of hired equipment and vehicles during delivery, reporting any defects or issues promptly
Competency in Arranging for the Delivery and Collection of Vehicles or Equipment to Customers Real unit · NOCN
You'll develop competence in arranging the delivery and collection of vehicles or equipment by coordinating with departments and suppliers to ensure timely availability. The unit also covers preparing accurate delivery and collection documentation and communication with customers.
What you'll be able to do
- Arrange for vehicles or equipment to be available in time for delivery, coordinating with relevant departments and suppliers.
- Prepare delivery and collection information and documentation accurately and efficiently, ensuring all relevant details are included.
Competency in Displaying Stock to Promote Sales to Customers in a Hire and Rental Environment Real unit · NOCN
You'll develop competence in preparing, setting up, and dismantling displays to promote sales in a hire and rental environment. The unit includes selecting appropriate materials, ensuring safety, and labelling displays accurately with pricing and key features.
What you'll be able to do
- Prepare display areas and select appropriate materials to effectively promote sales to customers in a hire and rental environment.
- Set up and dismantle displays used to promote sales to customers in a hire and rental environment, ensuring safety and visual appeal.
- Label displays clearly and accurately to promote sales of hire and rental stock, including pricing and key features.
Competency in Negotiating Rates for the Hire of Vehicles or Equipment Real unit · NOCN
This unit develops learners' competency in preparing for and conducting negotiations with customers regarding vehicle or equipment hire rates. You'll research market rates, understand customer needs, and apply negotiation strategies to agree suitable terms.
What you'll be able to do
- Prepare for negotiations with hire and rental customers.
- Negotiate and agree terms with hire and rental customers.
Competency in Providing Information and Advice to Customers and Dealing with Customer Complaints in a Hire and Rental Environment Real unit · NOCN
You'll develop the ability to provide information and advice to hire and rental customers and resolve customer complaints effectively. The unit focuses on identifying customer needs, using communication techniques, and adhering to organisational procedures.
What you'll be able to do
- Provide information and advice to meet the needs of hire and rental customers.
- Resolve customer complaints in a hire and rental environment.
Competency in Recovering and Receiving Vehicles or Equipment Off Hire Real unit · NOCN
You'll develop competence in recovering vehicles or equipment from customer premises safely, following health and safety and organisational procedures. The unit also covers receiving returned items, checking for damage, and documenting the condition upon return.
What you'll be able to do
- Recover vehicles or equipment from customers' premises or site, following health and safety guidelines and organisational procedures.
- Receive returned vehicles or equipment from customers, checking for damage and completing the necessary documentation.
Competency in Supporting Job Roles in the Automotive Work Environment Real unit · NOCN
You'll gain skills and knowledge to support job roles within the automotive work environment. The unit covers understanding organisational structures, obtaining and using relevant information, and effective communication with colleagues and customers.
What you'll be able to do
- Work effectively within the organisational structure of the automotive work environment.
- Obtain and use information in order to support their job role within the automotive work environment.
- Communicate with and support colleagues and customers effectively within the automotive work environment.
- Develop and keep good working relationships in the automotive work environment.
Give customers a positive impression of yourself and your organisation. Real unit · NOCN
This unit equips learners with skills to create a positive impression of themselves and their organisation when interacting with customers. You'll develop techniques to establish rapport, communicate effectively, and respond appropriately to customer enquiries.
What you'll be able to do
- Establish rapport with customers in a hire and rental environment
- Respond appropriately to customers in a hire and rental environment
- Communicate information effectively to customers in a hire and rental environment
- Understand how to give customers a positive impression of yourself
- Understand how to give customers a positive impression of the organisation
Knowledge in Transporting Hired Equipment to Designated Locations Real unit · NOCN
You'll gain knowledge of safe and secure loading procedures for transporting hired equipment, including relevant regulations and organisational practices. The unit also covers delivery methods and maintaining security of equipment and vehicles throughout transportation.
What you'll be able to do
- Load equipment safely and securely for transportation, in accordance with relevant regulations and organisational procedures.
- Deliver equipment to a customer, ensuring it is delivered to the designated location and handed over correctly.
- Maintain the security of equipment and the vehicle during deliveries, preventing theft or damage.
Knowledge of Health and Safety in a Hire and Rental Environment Real unit · NOCN
You'll gain a comprehensive understanding of health and safety requirements in a hire and rental environment. The unit covers relevant legislation, company procedures, emergency responses, and risk reduction strategies to maintain a safe working environment.
What you'll be able to do
- Know the legal requirements for health and safety in a hire and rental environment
- Know the company requirements and procedures for health and safety in a hire and rental environment
- Respond to accidents in a hire and rental environment
- Respond to emergencies in a hire and rental environment
- Reduce risks to health and safety in a hire and rental environment
Knowledge of Hire and Rental Credit Control Real unit · NOCN
This unit provides knowledge of organisational and legal requirements for hire and rental credit control. You'll understand procedures for processing cash and credit transactions, monitoring customer credit, and reconciling customer accounts securely and accurately.
What you'll be able to do
- Know the organisational requirements for processing hire and rental cash and credit transactions.
- Know the legal requirements for processing hire and rental transactions.
- Monitor customer credit.
- Process hire and rental payments.
- Reconcile hire and rental customer accounts.
Knowledge of Hiring Equipment, Vehicles or Services to Customers Real unit · NOCN
You'll understand company procedures for communicating with customers during the hire of equipment, vehicles, or services. The unit covers establishing rapport, identifying customer needs, matching products and services, closing transactions, and completing necessary documentation.
What you'll be able to do
- Know company procedures to communicate effectively with customers, ensuring a professional and consistent approach.
- Establish a rapport with a customer and identify their needs, using effective questioning and listening skills.
- Match products and services to the customer’s needs when communicating, providing relevant information and recommendations.
- Close hire transactions effectively when communicating with the customer, securing the agreement and processing the necessary paperwork.
- Complete contract documentation accurately and efficiently when dealing with the customer, ensuring all details are correct and compliant with legal requirements.
Knowledge of Installing Hire and Rental Equipment at a Customer’s Chosen Location Real unit · NOCN
This unit provides knowledge on safely installing hire and rental equipment at customer locations, following safety regulations and manufacturer instructions. You'll also learn how to assist customers in the correct and safe use of the equipment post-installation.
What you'll be able to do
- Install hire and rental equipment safely and correctly at a customer’s chosen location, adhering to manufacturer's instructions and safety regulations.
- Assist customers to use hire and rental equipment correctly and safely at their chosen location, providing clear instructions and guidance.
Knowledge of Maintaining the Quality of Vehicles or Equipment for Hire and Rental Real unit · NOCN
This unit provides learners with knowledge to monitor the condition of hire and rental vehicles or equipment in storage, identify damage, and report maintenance needs. You'll also understand how to maintain appropriate storage and display conditions to preserve quality.
What you'll be able to do
- Monitor the condition of hire and rental vehicles or equipment in storage, identifying any damage or maintenance requirements.
- Monitor and maintain storage and display conditions for hire and rental vehicles or equipment, ensuring they are clean, safe and presentable.
Knowledge of Ordering Equipment or Services to Meet Customer Requirements Real unit · NOCN
You'll gain knowledge of ordering equipment or services to meet customer requirements. The unit covers raising requisitions, monitoring their progress, and maintaining records of lost hires to ensure efficient service delivery.
What you'll be able to do
- Raise requisitions for equipment or services.
- Check on the progress of requisitions for equipment or services.
- Keep records of lost hires.
Knowledge of Preparing Orders for Vehicles or Equipment for Hire and Rental Customers Real unit · NOCN
You'll gain knowledge of creating accurate hire and rental orders, preparing them for dispatch, and maintaining the security of vehicles or equipment during delivery. The unit covers order creation processes, record-keeping, and dispatch procedures within organisational guidelines.
What you'll be able to do
- Create accurate and complete orders for hire and rental customers.
- Prepare orders for dispatch, ensuring all items are ready for hire and rental customers.
- Maintain the security of vehicles or equipment during deliveries to prevent loss or damage.
Knowledge of Processing Hire and Rental Payments Real unit · NOCN
This unit provides learners with knowledge of processing hire and rental payments accurately and securely. You'll understand organisational procedures, calculate charges including discounts and surcharges, and apply data protection principles during transaction processing.
What you'll be able to do
- Understand the organisational requirements and procedures for processing hire and rental transactions accurately.
- Understand how to calculate hire and rental charges, including any applicable discounts or surcharges.
- Understand payment procedures and security measures for handling hire and rental charges to prevent fraud and errors.
Knowledge of Providing Information and Advice to Customers and Dealing with Complaints in a Hire and Rental Environment Real unit · NOCN
You'll understand legal and company requirements for providing information and advice to hire and rental customers. The unit includes handling customer complaints effectively and maintaining customer loyalty through adherence to policies, data protection, and confidentiality.
What you'll be able to do
- Know the legal and company requirements and procedures relating to providing accurate and appropriate information and advice to hire and rental customers.
- Provide clear, concise, and helpful information and advice to hire and rental customers regarding products, services, and procedures.
- Handle complaints from hire and rental customers effectively and professionally, following company procedures.
- Understand how to maintain customer loyalty by providing excellent service and addressing customer needs effectively in the hire and rental environment.
Knowledge of Receiving Vehicles or Equipment Off Hire Real unit · NOCN
You'll gain knowledge to organise the receipt of vehicles or equipment off hire efficiently. The unit covers allocating parking, prioritising receipt based on operational needs, managing traffic flow, and processing returns according to company procedures.
What you'll be able to do
- Organise the efficient receipt of vehicles or equipment returned off hire
- Understand difficulties that can arise relating to the return of vehicles or equipment off hire
- Process the receipt of vehicles or equipment returned off hire according to company procedures
Knowledge of Receiving Vehicles or Equipment for Hire and Rental into Storage Real unit · NOCN
You'll gain knowledge of legal and organisational requirements for receiving vehicles or equipment into storage. This includes understanding relevant health and safety legislation, industry-specific regulations, and company policies to ensure compliant and safe receipt of deliveries.
What you'll be able to do
- Know the legal requirements relating to receiving vehicles or equipment for hire and rental into storage, including health and safety legislation and industry-specific regulations.
- Know the organisational requirements relating to receiving vehicles or equipment for hire and rental into storage, including company policies and procedures.
- Prepare for deliveries of vehicles or equipment for hire and rental into storage, including checking delivery schedules and preparing storage areas.
- Receive deliveries of vehicles or equipment for hire and rental into storage, including verifying delivery documentation and inspecting vehicles or equipment for damage.
Knowledge of Recovering and Receiving Vehicles or Equipment Off Hire Real unit · NOCN
This unit covers the organisation and processing of the recovery and receipt of vehicles and equipment off hire. You'll understand the importance of planning logistics, coordinating resources, and considering key factors to ensure effective recovery and receipt procedures.
What you'll be able to do
- Organise the recovery and receipt of vehicles and equipment, planning logistics and coordinating resources effectively.
- Process the receipt of vehicles or equipment, completing necessary checks and documentation according to organisational procedures.
Knowledge of Security in a Hire and Rental Environment Real unit · NOCN
You'll gain understanding of organisational security procedures within a hire and rental environment. The unit covers identifying potential security risks, the importance of following protocols to prevent theft and damage, and procedures for reporting security breaches.
What you'll be able to do
- Understand organisational procedures for maintaining security in a hire and rental environment.
Knowledge of Support for Job Roles in the Automotive Work Environment Real unit · NOCN
This unit provides learners with an understanding of organisational structures, functions, and roles within the automotive work environment. You'll appreciate the importance of obtaining, interpreting, and using information, alongside effective communication to support their job role.
What you'll be able to do
- Understand key organisational structures, functions and roles within the automotive work environment, and how they contribute to overall business objectives.
- Understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment, including technical specifications and customer requirements.
- Understand the importance of different types of communication within the automotive work environment, including verbal, written and electronic methods.
- Understand communication requirements when carrying out vehicle repairs in the automotive work environment, including reporting faults and providing updates to customers.
- Understand how to develop good working relationships with colleagues and customers in the automotive workplace, promoting teamwork and customer satisfaction.
Knowledge of how to Arrange for the Delivery and Collection of Vehicles or Equipment to Customers Real unit · NOCN
You'll understand the processes involved in arranging timely delivery and collection of vehicles or equipment. The unit covers coordination with departments, preparation of accurate documentation, and effective communication with customers to meet their requirements.
What you'll be able to do
- Understand how to arrange for vehicles or equipment to be available in time for delivery and collection to meet customer requirements.
- Understand how to prepare accurate and complete delivery and collection information and documentation.
Knowledge of how to Demonstrate Vehicles or Equipment for Hire to Customers Real unit · NOCN
This unit provides learners with knowledge of demonstrating vehicles or equipment to customers. You'll understand the purpose of demonstrations in promoting rentals and develop effective communication techniques to influence customer decisions.
What you'll be able to do
- Understand the purpose and value of demonstrations in promoting the rental of vehicles or equipment, including how demonstrations can influence customer decisions.
- Work with customers when giving demonstrations in promoting the rental of vehicles or equipment, including communication techniques and addressing customer queries.
Knowledge of how to Display Stock to Promote Sales to Customers in a Hire and Rental Environment Real unit · NOCN
This unit covers the knowledge required for preparing, setting up, dismantling, and labelling stock displays to promote sales in a hire and rental environment. You'll understand display types, preparation requirements, and the importance of cleanliness and maintenance.
What you'll be able to do
- Know the display preparation requirements to promote sales to customers in a hire and rental environment.
- Set up and dismantle displays used to promote sales to customers in a hire and rental environment.
- Know display labelling requirements to promote sales to customers in a hire and rental environment.
Knowledge of how to Negotiate Rates for the Hire of Vehicles and Equipment Real unit · NOCN
This unit equips learners with knowledge to prepare effectively for negotiations with customers regarding hire rates for vehicles and equipment. You'll understand information gathering, pricing structures, and negotiation techniques to agree terms that meet organisational and customer needs.
What you'll be able to do
- Prepare for negotiations with customers for the hire of vehicles or equipment, including gathering relevant information and understanding pricing structures.
- Negotiate and agree terms with the customer, ensuring a mutually beneficial agreement is reached and documented.
Process information about customers Real unit · NOCN
You'll learn to process customer information accurately and efficiently in compliance with data protection regulations. The unit covers collecting, selecting, retrieving, and supplying customer data while ensuring consent and data integrity.
What you'll be able to do
- Collect information about customers accurately and efficiently, adhering to data protection regulations and organisational policies
- Select and retrieve information about customers from relevant systems and databases, ensuring data integrity and confidentiality
- Supply information about customers to authorised personnel or third parties, following established procedures and obtaining necessary consent where applicable
- Understand how to process customer service information, including complaints, feedback, and requests, in a timely and professional manner
Resolve customer service problems in construction Real unit · NOCN
It teaches you to identify and analyse customer service problems within construction projects. You'll learn to select appropriate solutions and take timely action to resolve issues, improving overall customer satisfaction.
What you'll be able to do
- Identify customer service problems in construction settings.
- Understand the methods used to identify customer service problems in construction.
- Select the most appropriate solution to resolve customer service problems effectively.
- Understand the factors to consider when selecting solutions to customer service problems.
- Take appropriate action to resolve customer service problems in a timely manner.
- Understand the procedures and protocols for taking action to resolve customer service problems.
Support customer service improvements Real unit · NOCN
This unit equips learners to support customer service improvements by analysing feedback to identify areas for enhancement. You'll implement changes to service processes, assist in evaluating outcomes, and communicate effectively with staff to maintain service quality.
What you'll be able to do
- Use customer feedback to identify potential areas for improvement in customer service.
- Implement changes to improve customer service based on identified needs.
- Assist in the evaluation of the effectiveness of implemented changes in customer service.
- Understand the methods and approaches used to support customer service improvements within the organisation.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Arrange for the delivery and collection of goods or equipment to customers
- Standard
Deliver and collect vehicles
- Standard
Demonstrate goods or equipment for hire to customers
- Standard
Display stock to promote sales to customers in a hire and rental environment
- Standard
Help keep the hire and rental unit secure
- Standard
Hire goods, equipment, vehicles or services to customers using electronic methods
- Standard
Maintain the quality of goods, equipment or vehicles for hire
- Standard
Process hire and rental cash and credit transactions
- Standard
Receive goods, equipment or vehicles for hire and rental into storage
- Standard
Transport goods or equipment on hire to designated locations
04The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Competence in Demonstrating Vehicles or Equipment for Hire to CustomersCompetence in Health and Safety in a Hire and Rental EnvironmentCompetence in Hiring Equipment, Vehicles or Services to CustomersCompetence in Installing Hire and Rental Equipment at a Customer’s Chosen LocationCompetence in Maintaining the Quality of Vehicles or Equipment for Hire and RentalCompetence in Ordering Equipment or Services to Meet Customer RequirementsCompetence in Preparing Orders for Vehicles or Equipment for Hire and Rental CustomersCompetence in Processing Hire and Rental Credit Control
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Competency in Negotiating Rates for the Hire of Vehicles or Equipment”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Competency in Negotiating Rates for the Hire of Vehicles or Equipment” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Competency in Displaying Stock to Promote Sales to Customers in a Hire and Rental Environment” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Map a live decision Analyse
“Competence in Maintaining the Quality of Vehicles or Equipment for Hire and Rental” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
NOCN Level 2 NVQ Diploma in Hire and Rental Operations
- Arrange for the delivery and collection of goods or equipment to customers
- Deliver and collect vehicles
- Demonstrate goods or equipment for hire to customers
- Display stock to promote sales to customers in a hire and rental environment
- Help keep the hire and rental unit secure
- Hire goods, equipment, vehicles or services to customers using electronic methods
- Maintain the quality of goods, equipment or vehicles for hire
- Process hire and rental cash and credit transactions
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Competence in Demonstrating Vehicles or Equipment for Hire to Customers, one of this qualification's own units.
Applied to your own work
This unit develops competence in demonstrating vehicles or equipment for hire to customers. Learners will demonstrate safe operation, explain key features, respond to customer queries, and provide supervised practice to ensure customer understanding.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 2 NVQ Diploma in Hire and Rental Operations
42 units in this credential, in the order it lists them, awarded by NOCN.
- Competence in Demonstrating Vehicles or Equipment for Hire to Customers
- Competence in Health and Safety in a Hire and Rental Environment
- Competence in Hiring Equipment, Vehicles or Services to Customers
- Competence in Installing Hire and Rental Equipment at a Customer’s Chosen Location
- Competence in Maintaining the Quality of Vehicles or Equipment for Hire and Rental
- Competence in Ordering Equipment or Services to Meet Customer Requirements
and 36 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.