ProQual Awarding Body · RQF Level 2

ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits37
  • Guided learning136 hours
  • Units in this qualification200

Awarded by ProQual Awarding Body · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Level 2 Diploma in Healthcare and Social Care Support provides learners with the skills and knowledge to successfully support individuals in health and social care settings. It equips candidates with the required competencies and understanding for effective care delivery.

These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsReal unit · ProQual Awarding Body
You'll understand legislation, anatomy, and good practice related to adapting and fitting healthcare equipment and assistive technology. They will develop skills to carry out adaptations safely, considering risk assessments and informed consent.

What you'll be able to do

  • Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs
  • Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs
  • Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products
  • Adapt prescribed items to meet individuals’ needs
  • Fit prescribed items to meet the needs of individuals
Administer medication to individuals, and monitor the effectsReal unit · ProQual Awarding Body
You'll develop the knowledge and skills to administer medication safely and monitor its effects, adhering to relevant legislation, policies, and procedures. The unit includes understanding common medication types, administration techniques, and legal and ethical considerations.

What you'll be able to do

  • Understand legislation, policy and procedures relevant to the safe and effective administration of medication.
  • Know about common types of medication, their intended use, and potential side effects.
  • Understand procedures and techniques for the accurate and safe administration of medication.
  • Prepare appropriately for the administration of medication to individuals.
  • Administer medication to individuals according to prescribed instructions and established procedures.
  • Monitor individuals' responses to medication and report any adverse effects or concerns.
Administer oral nutritional products to individualsReal unit · ProQual Awarding Body
This unit provides knowledge of legal, national, and organisational frameworks for administering oral nutritional products. You'll understand common products, their uses, managing possible reactions, and the importance of adhering to legislation and guidelines.

What you'll be able to do

  • Understand current legislation related to administering oral nutritional products to individuals.
  • Understand national guidelines related to administering oral nutritional products to individuals.
  • Understand policies related to administering oral nutritional products to individuals.
  • Understand protocols related to administering oral nutritional products to individuals.
  • Understand good practice guidelines related to administering oral nutritional products to individuals.
  • Understand common nutritional products and their uses.
  • Understand how to manage possible reactions to the use of nutritional products.
  • Prepare for oral administration of nutritional products.
  • Administer oral nutritional products to individuals safely and effectively.
  • Maintain stock of nutritional products according to organisational procedures.
Advise and inform individuals on managing their conditionReal unit · ProQual Awarding Body
It teaches you to advise and inform individuals on managing their health conditions effectively. You'll understand how to identify information needs, the impact of health conditions on lifestyles, and how to agree plans to support lifestyle adaptations.

What you'll be able to do

  • Understand good practice in identifying information requirements related to managing conditions.
  • Understand different health conditions and their potential impact on individuals.
  • Understand the effects of change on individuals’ lifestyles and well-being.
  • Ascertain the specific information and advice needs of individuals regarding their condition.
  • Agree plans with individuals to adapt their lifestyle to manage their condition effectively.
Analyse and present health related data and informationReal unit · ProQual Awarding Body
You'll gain an understanding of legislation, national guidelines, and organisational policies related to the analysis and presentation of health-related data. The unit covers preparing for data analysis, conducting analyses, presenting outputs, and adhering to data protection and confidentiality requirements.

What you'll be able to do

  • Understand current legislation related to the analysis and presentation of health related data and information.
  • Understand national guidelines related to the analysis and presentation of health related data and information.
  • Understand policies related to the analysis and presentation of health related data and information.
  • Understand protocols related to the analysis and presentation of health related data and information.
  • Understand good practice related to the analysis and presentation of health related data and information.
  • Prepare to analyse data and information in a health context.
  • Prepare to present outputs in a health context.
  • Carry out analysis of data and information.
  • Review the outputs of the analysis.
  • Present the outputs of the analysis.
Anatomy and Physiology for Maternity Support WorkersReal unit · ProQual Awarding Body
This unit covers the anatomy and physiology of the female reproductive system and breast, including structure, function, and common conditions. You'll also understand physical changes during pregnancy and related hormonal influences.

What you'll be able to do

  • Know the anatomy and physiology of the female reproductive system, including the structure and function of its various components.
  • Know the anatomy and physiology of the breast, including its structure, function, and hormonal influences.
  • Understand physical changes during pregnancy, including hormonal, physiological, and anatomical adaptations.
Assemble prescribed itemsReal unit · ProQual Awarding Body
You'll learn to assemble prescribed items accurately, including preparation, selection, labelling, packaging, and completion. The unit emphasises adherence to legal, ethical, and organisational standards and health and safety guidelines.

What you'll be able to do

  • Prepare to assemble prescribed items in accordance with organisational procedures.
  • Select the correct prescribed item based on the given instructions and requirements.
  • Label and package assembled prescribed items accurately and securely.
  • Complete the assembly process efficiently and effectively, following all relevant guidelines.
  • Comply with current legal and ethical requirements related to the assembly of prescribed items.
  • Adhere to organisational standard operating procedures during the assembly process.
  • Follow relevant national and local guidelines and policies when assembling prescribed items.
Assist and support individuals to use alternative and augmentative communication systems _AAC_Real unit · ProQual Awarding Body
This unit covers legislation, guidelines, and good practice related to supporting individuals using alternative and augmentative communication (AAC) systems. You'll learn to assist with AAC use and understand how these systems support individual communication needs.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems.
  • Understand how to assist and support the use of AAC systems.
  • Understand how AAC systems support the needs of individuals.
  • Prepare AAC equipment for individuals to use.
  • Assist and support individuals to use AAC systems.
Assist in implementing treatment programmes for individuals with severely reduced movement/mobilityReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and anatomical considerations related to assisting treatment programmes for individuals with severely reduced movement or mobility. You'll support the implementation of such programmes.

What you'll be able to do

  • Understand current legislation, national guidelines, organisational policies, protocols, and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility.
  • Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility, including the impact of reduced mobility on body systems.
  • Understand the specific components and objectives of treatment programmes for individuals with severely reduced movement/mobility.
  • Implement treatment programmes for individuals with severely reduced movement/mobility, following instructions and guidelines from qualified professionals.
Assist in planning and evaluating learning activitiesReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and good practice informing the planning and evaluation of learning activities. The unit covers adult learning styles and the roles involved, enabling learners to assist in delivering and reviewing educational programmes.

What you'll be able to do

  • Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities
  • Understand different adult learning styles and how they impact learning
  • Understand the roles and responsibilities of all those involved in planning, implementing and evaluating learning activities
  • Assist in the planning of learning activities, under supervision
  • Contribute to the evaluation of learning activities, under supervision
Assist in receiving, handling and dispatching clinical specimensReal unit · ProQual Awarding Body
This unit provides learners with knowledge of health and safety measures and the correct use of containers and transport media for clinical specimens. You'll be able to assist others in receiving, handling, labelling, and dispatching clinical specimens safely and in line with protocols.

What you'll be able to do

  • Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens to minimise risks
  • Understand the reasons for using different types of containers and transport media for different clinical specimens to maintain their integrity
  • Assist others to receive, handle, label and dispatch clinical specimens according to established protocols and procedures
Assist in testing individuals’ abilities prior to planning physical activitiesReal unit · ProQual Awarding Body
You'll understand legislation, national guidelines, and organisational policies related to assisting in pre-exercise testing. The unit includes health-related topics, motivation factors for physical activity, informed consent, data protection, and supporting individuals during physical ability assessments.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities.
  • Understand the legal and ethical considerations when assisting in testing individuals prior to planning physical activities.
  • Understand health related topics in relation to physical activities.
  • Understand the importance of pre-exercise screening and risk assessment.
  • Understand motivation factors for physical activities.
  • Understand how to encourage individuals to participate in physical activities.
  • Carry out preparations to assess individuals’ ability to exercise.
  • Prepare the environment and equipment for testing individuals' ability to exercise.
  • Assist the practitioner to administer tests to assess individuals’ ability to exercise.
  • Accurately record and report test results under supervision.
Assist in the Issuing of Pharmaceutical StockReal unit · ProQual Awarding Body
This unit develops learners' ability to assist in the accurate assembly and issuing of pharmaceutical stock. It includes completing documentation, updating records, complying with legislation and policies, and operating within the scope of the job role.

What you'll be able to do

  • Assemble stock for issue accurately and efficiently.
  • Issue stock according to established procedures and documentation requirements.
  • Complete the issuing process, ensuring all necessary records are updated and maintained.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to pharmaceutical stock management.
  • Operate within the limitations of the job role, seeking guidance and support when necessary.
Assist in the administration of medicationReal unit · ProQual Awarding Body
This unit encompasses assisting individuals with medication, understanding legislation and processes involved.

What you'll be able to do

  • Know relevant legislation regarding medication administration
  • Understand own role in assisting medication administration
Assist in the delivery of perioperative care and support to individualsReal unit · ProQual Awarding Body
You'll understand the effects of the perioperative environment and procedures on individuals. The unit develops skills to support and monitor individuals according to care plans, adapting support to promote well-being throughout the perioperative period.

What you'll be able to do

  • Understand the potential effects of the perioperative environment on individuals undergoing perioperative care
  • Understand the potential effects of perioperative procedures on individuals undergoing perioperative care
  • Support individuals in a perioperative environment according to their care plan
  • Monitor individuals in a perioperative environment according to the requirements of their care plans
Assist in the implementation of programmes to increase mobility, movement and functional independenceReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, policies, and good practice related to implementing programmes to increase mobility, movement, and functional independence. The unit covers health conditions affecting mobility and treatment protocols.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence.
  • Understand health topics related to restoring movement and functional independence.
  • Understand treatment programmes related to restoring movement and functional independence.
  • Assist in implementing programmes to restore mobility, movement and functional independence.
  • Make records and provide information to the practitioner.
Assist in the issuing of prescribed itemsReal unit · ProQual Awarding Body
This unit involves assisting with the provision of prescribed items and ensuring correct handling during the process.

What you'll be able to do

  • Understand the process of issuing prescribed items
Assist in the manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
This unit provides knowledge on the processes involved in assembling medicinal products and understanding quality standards.

What you'll be able to do

  • Prepare to assist in the manufacture of medicinal products
Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
Focuses on assisting in preparing materials and documentation required in the manufacturing process.

What you'll be able to do

  • Follow health and safety procedures in preparation
Assist in the sale of medicines and productsReal unit · ProQual Awarding Body
It teaches you to identify customer needs related to medicines and products, understand when sales cannot be completed, and make appropriate referrals. You'll also apply local policies, legislation, and good practice in assisting with medicine sales.

What you'll be able to do

  • Identify customers' needs when assisting in the sale of medicines and products.
  • Refer a customer to the appropriate authority when necessary during the sale of medicines and products.
  • Understand when the sale of over-the-counter (OTC) medicines cannot be completed, according to regulations and guidelines.
  • Sell medicines or products in accordance with relevant procedures and guidelines.
  • Know the local policy, legislation, and good practice guidelines for the sale of medicines and products.
Assist others to monitor individuals’ progress in managing dysphagiaReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and protocols related to monitoring individuals with dysphagia. The unit covers assisting others in monitoring progress, understanding appropriate methods, and recognising when to escalate concerns for further action.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia, including their implications for practice.
  • Understand how to assist others in monitoring the progress of individuals with dysphagia, including the methods and techniques used.
  • Know the action to take as a result of the monitoring undertaken, including when to escalate concerns and who to report to.
  • Assist others in monitoring individual’s progress in managing dysphagia, following established procedures and protocols.
  • Report and record an individual's progress in managing their dysphagia accurately and comprehensively, in accordance with organisational requirements.
Assist others to plan presentationsReal unit · ProQual Awarding Body
This unit introduces learners to presentation planning techniques and resources. You'll assist others in selecting appropriate methods, structuring content, identifying target audiences, and utilising resources to develop effective presentations.

What you'll be able to do

  • Understand the different techniques and resources that can be used in planning presentations.
  • Assist others in planning presentations by providing guidance and support in selecting appropriate techniques and resources.
  • Assist others in planning presentations by helping them to structure their content effectively.
  • Assist others in planning presentations by helping them to identify their target audience and tailor their presentation accordingly.
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy servicesReal unit · ProQual Awarding Body
This unit covers current legislation, national guidelines, policies, protocols, and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services. You'll understand communication needs and procedures to facilitate equitable access.

What you'll be able to do

  • Understand current legislation related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Understand national guidelines related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Understand policies related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Understand protocols related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Understand good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Understand the communication needs of individuals from diverse linguistic and cultural backgrounds
  • Understand the communication abilities of individuals from diverse linguistic and cultural backgrounds
  • Understand how to provide speech and language therapy related care for individuals from diverse linguistic and cultural backgrounds
  • Understand how to provide speech and language therapy related support for individuals from diverse linguistic and cultural backgrounds
  • Know the types of information required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Know the types of materials required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
  • Assist professionals in providing support for individuals from diverse linguistic and cultural backgrounds
  • Assist professionals in providing support for significant others from diverse linguistic and cultural backgrounds
Assist the practitioner to carry out health care activitiesReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, policies, and protocols relevant to assisting practitioners with healthcare activities. You'll learn to support practitioners effectively, follow instructions accurately, and apply principles of good practice within healthcare settings.

What you'll be able to do

  • Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities, including their implications for practice.
  • Assist the practitioner in carrying out health care activities, following instructions and providing appropriate support.
Assist with the provision of a pharmacy service to meet individuals’ needsReal unit · ProQual Awarding Body
You'll learn to assist in providing pharmacy services tailored to individual needs. This includes identifying needs, delivering clear information, resolving concerns, complying with organisational procedures, and working within the limits of their role.

What you'll be able to do

  • Identify individual’s needs in relation to pharmacy services.
  • Provide information which meets the requirements of the individual.
  • Resolve individual’s issues and concerns relating to the pharmacy service.
  • Comply with organisational standard operating procedures, policies and procedures.
  • Work within the limitations of the job role when assisting with the provision of a pharmacy service.
Assure the effective functioning of radiographic image processing equipmentReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policy, and good practice related to ensuring the effective functioning of radiographic image processing equipment. The unit covers procedures, techniques, and monitoring of equipment performance.

What you'll be able to do

  • Understand the legislation related to assuring the effective functioning of radiographic image processing equipment.
  • Understand the policy related to assuring the effective functioning of radiographic image processing equipment.
  • Understand the good practice guidelines related to assuring the effective functioning of radiographic image processing equipment.
  • Understand the procedures involved in radiographic image processing equipment.
  • Understand the techniques involved in radiographic image processing equipment.
  • Monitor the functioning of radiographic image processing equipment.
  • Monitor the functioning of radiographic image processing environments.
  • Report on the functioning of radiographic image processing equipment, in line with agreed procedures.
Care for a newly born baby when the mother is unable to do soReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, and best practices for caring for newborn babies when the mother is unable to do so. You'll understand how to meet physical, social, emotional, and developmental needs safely.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies when the mother is unable to do so.
  • Understand how to meet the physical, social, emotional and developmental needs of newborns, including feeding, hygiene, and stimulation.
  • Contribute to the safety of newborn babies within care, including monitoring their condition and responding to emergencies.
  • Feed, bathe and clothe newborn babies in line with local policy and protocol, ensuring their comfort and well-being.
Care for individuals with naso-gastric tubesReal unit · ProQual Awarding Body
You'll gain knowledge of caring for individuals with naso-gastric tubes in accordance with legislation, guidelines, and best practice. The unit covers relevant anatomy, preparation, care procedures, and monitoring.

What you'll be able to do

  • Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines
  • Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures
  • Prepare to carry out naso-gastric procedures
  • Support individuals undergoing naso-gastric procedures
Care for individuals with urethral cathetersReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and good practice related to caring for individuals with urethral catheters. You'll understand catheterisation procedures, equipment use, and how to prepare individuals for catheter care.

What you'll be able to do

  • Understand current legislation related to caring for individuals with urethral catheters.
  • Understand national guidelines related to caring for individuals with urethral catheters.
  • Understand organisational policies related to caring for individuals with urethral catheters.
  • Understand organisational protocols related to caring for individuals with urethral catheters.
  • Understand good practice related to caring for individuals with urethral catheters.
  • Understand the procedure of urethral catheterisation, including potential complications.
  • Understand the use and application of various types of catheter care equipment.
  • Prepare individuals for urethral catheter care, explaining the procedure and addressing any concerns.
  • Carry out care for individuals with urethral catheters, following established procedures and maintaining hygiene standards.
  • Monitor and check individuals undergoing urethral catheter care for signs of infection, discomfort, or other complications.
Care for the physical and nutritional needs of babies and young children.Real unit · ProQual Awarding Body
It teaches you to provide respectful physical and nutritional care for babies and young children. You'll establish routines supporting health and development, promote physical activity, and ensure safe environments.

What you'll be able to do

  • Provide respectful physical care for babies and young children, ensuring their comfort and hygiene.
  • Provide routines for babies and young children that support their health and development, including sleep, feeding, and play.
  • Provide opportunities for exercise and physical activity that are appropriate for the age and developmental stage of babies and young children.
  • Provide safe and protective environments for babies and young children, minimising risks and hazards.
  • Provide for the nutritional needs of babies under 18 months, following appropriate guidelines and individual requirements.
  • Understand how to provide for the nutritional needs of young children from 18-36 months, promoting healthy eating habits and balanced diets.
Carry out personal hygiene for individuals unable to care for themselvesReal unit · ProQual Awarding Body
This unit covers personal hygiene practices for individuals who cannot manage their own hygiene needs.

What you'll be able to do

  • Know about safety measures for personal hygiene
Carry out vision screeningReal unit · ProQual Awarding Body
This unit covers the legislation, policy, and good practice relevant to vision screening. You'll learn to prepare for, carry out, and support individuals during and after vision screening procedures.

What you'll be able to do

  • Understand current legislation, policy and good practice related to carrying out vision screening
  • Understand the factors related to vision screening
  • Prepare to carry out vision screening
  • Carry out vision screening
  • Support individuals during and after the procedure
Carry out wound drainage careReal unit · ProQual Awarding Body
This unit provides knowledge of safety measures, principles, and techniques for wound drainage care. You'll prepare for and carry out wound drainage, adhering to infection control protocols and minimising patient discomfort.

What you'll be able to do

  • Understand safety measures specific to undertaking wound drainage care, including infection control and personal protective equipment.
  • Understand the principles of wound drainage and use of related equipment, including different types of drains and their functions.
  • Understand procedures and techniques involved in wound drainage, ensuring aseptic technique and minimising patient discomfort.
  • Prepare for wound drainage care, including gathering necessary equipment and preparing the patient.
  • Carry out wound drainage care, following established procedures and monitoring the patient's condition.
  • Record and report outcomes from procedure, documenting observations and any complications.
Causes and Spread of InfectionReal unit · ProQual Awarding Body
You'll study the causes and transmission of infection, including the characteristics of microorganisms and modes of spread. They will develop an understanding of infection control principles.

What you'll be able to do

  • Explain the various causes of infection, including bacteria, viruses, fungi and parasites
  • Describe how infections are transmitted, including direct contact, indirect contact, droplet transmission, and airborne transmission
Cleaning, Decontamination and Waste ManagementReal unit · ProQual Awarding Body
This unit covers maintaining a clean environment, decontamination processes, and waste management practices to prevent infection spread in healthcare settings. You'll understand hygiene principles, hand hygiene importance, and effective waste disposal.

What you'll be able to do

  • Understand how to maintain a clean environment to prevent the spread of infection in a healthcare setting
  • Understand the principles of the decontamination process in a healthcare setting
  • Understand the steps of the decontamination process in a healthcare setting
  • Understand the importance of good waste management practice in the prevention of the spread of infection in a healthcare setting
Collaborate in the assessment of environmental and social support in the communityReal unit · ProQual Awarding Body
This unit covers legislation, national guidelines, policies, protocols, and good practice related to environmental and social support in the community. You'll learn to assess the need for and provision of such support collabouratively.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
  • Understand how to assess the need for environmental and social support in the community.
  • Understand how to assess the provision of environmental and social support in the community.
  • Carry out assessments in collaboration with others to establish the need for environmental and social support in the community.
  • Carry out assessments in collaboration with others to establish the provision of environmental and social support in the community.
  • Plan changes to be made to the environment and social support with individuals and relevant others.
Collate and communicate health information to individualsReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, policies, and good practice in collating and communicating health information to individuals. The unit covers identifying relevant information and effective communication methods.

What you'll be able to do

  • Understand current legislation in collating and communicating health information to individuals.
  • Understand national guidelines in collating and communicating health information to individuals.
  • Understand policies in collating and communicating health information to individuals.
  • Understand protocols in collating and communicating health information to individuals.
  • Understand good practice in collating and communicating health information to individuals.
  • Identify the information to be collated, in line with agreed procedures.
  • Identify the information to be communicated, in line with agreed procedures.
  • Communicate health information, in line with agreed procedures.
Conduct routine maintenance on clinical equipmentReal unit · ProQual Awarding Body
You'll understand relevant legislation, guidelines, and good practice for conducting routine maintenance on clinical equipment. The unit covers preparation, maintenance procedures, and reporting to ensure compliance and equipment safety.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment.
  • Understand the procedures involved in conducting routine maintenance on clinical equipment.
  • Prepare to carry out routine maintenance on clinical equipment.
  • Carry out routine maintenance on clinical equipment.
  • Report and record on routine maintenance carried out on clinical equipment.
Contribute to effective multidisciplinary team workingReal unit · ProQual Awarding Body
It teaches you to understand the roles and responsibilities within multidisciplinary teams in health and social care. You'll learn to participate effectively, communicate clearly, and respect professional boundaries within team settings.

What you'll be able to do

  • Understand the roles and responsibilities of different professionals within a multidisciplinary team
  • Understand the importance of effective communication and collaboration within a multidisciplinary team
  • Participate constructively in multidisciplinary team meetings and discussions
  • Contribute relevant information and observations to support team decision-making
  • Communicate effectively with colleagues from different professional backgrounds when working in a multidisciplinary team
  • Use appropriate communication methods to share information with the multidisciplinary team
Contribute to health and safety in health and social careReal unit · ProQual Awarding Body
You'll understand their own and others' responsibilities for health and safety in health and social care settings. The unit covers risk assessments, procedures for accidents and sudden illness, and infection control practices to reduce the spread of infection.

What you'll be able to do

  • Understand own responsibilities relating to health and safety in the work setting.
  • Understand the responsibilities of others relating to health and safety in the work setting.
  • Understand the use of risk assessments in relation to health and safety, including their purpose and application.
  • Understand procedures for responding to accidents and sudden illness in the work setting.
  • Reduce the spread of infection through effective hygiene practices.
  • Move and handle equipment and other objects safely, using appropriate techniques.
  • Handle hazardous substances and materials safely, following relevant guidelines.
  • Understand how to promote fire safety in the work setting, including evacuation procedures.
  • Implement security measures in the work setting to protect individuals and property.
  • Manage own stress and maintain well-being in the workplace.
Contribute to the discharge of individuals to carersReal unit · ProQual Awarding Body
This unit equips learners with knowledge of discharge procedures to carers, including risk assessments and care planning. You'll learn to prepare individuals for discharge and contribute effectively to the process, ensuring continuity of care.

What you'll be able to do

  • Describe the procedures for discharging individuals to a carer, including risk assessments and care planning
  • Prepare individuals for discharge, including providing information and support
  • Contribute to the discharge of individuals to carers, including communicating with the individual, carer, and other professionals
Contribute to the effectiveness of teamsReal unit · ProQual Awarding Body
This unit equips learners to contribute effectively to team performance by understanding their role, using feedback for improvement, managing time, building relationships, and complying with relevant legislation and policies.

What you'll be able to do

  • Explain the importance of own role and how it contributes to the team performance
  • Use feedback to improve personal team performance
  • Manage time and commitments effectively
  • Establish effective working relationships with all members of the team
  • Comply with organisational, national and European legislation
Contribute to the prevention of aggressive and abusive behaviour of peopleReal unit · ProQual Awarding Body
You'll gain knowledge and skills to recognise and respond to aggressive and abusive behaviour. The unit covers actions to discourage such behaviour and the importance of early intervention to prevent escalation.

What you'll be able to do

  • Take action to discourage aggressive behaviour of people
  • Take action to discourage abusive behaviour of people
  • Understand the actions to take to discourage aggressive behaviour of people
  • Understand the actions to take to discourage abusive behaviour of people
Contribute to the safe use of medical devices in the perioperative environmentReal unit · ProQual Awarding Body
You'll understand health and safety requirements for using medical devices in the perioperative environment. They will develop skills to check, handle, and maintain the integrity of medical instruments following infection control procedures.

What you'll be able to do

  • Understand the importance of following health and safety requirements when using medical devices in the perioperative environment
  • Check and handle medical devices in the perioperative environment, according to health and safety procedures
  • Check the integrity of instrument trays
  • Dispose of used items and equipment safely
Control the use of physical resources in a health settingReal unit · ProQual Awarding Body
You'll understand how to control the use of physical resources in health settings in accordance with local policies and protocols. The unit includes advising team members, monitoring expenditure and resource usage, and promoting efficient practice.

What you'll be able to do

  • Understand how to control the use of physical resources in a health setting in line with local policy and protocol
  • Advise team members on the control of expenditure and physical resource usage in a health setting
  • Monitor expenditure and physical resource usage in a health setting
Deliver exercise sessions to improve individuals’ health and wellbeingReal unit · ProQual Awarding Body
It teaches you to deliver exercise sessions safely and effectively to improve health and wellbeing. You'll understand relevant legislation, the role and physical effects of exercise, principles of exercise programmes, and the safe use of exercise equipment.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions.
  • Understand the role of exercise and its physical effects on the body.
  • Understand the principles and rationales for exercise programmes, including tailoring them to individual needs.
  • Understand the use of exercise equipment and its safe operation.
  • Deliver exercise sessions to improve individuals’ health and wellbeing, ensuring safety and effectiveness.
Deliver training through demonstration and instructionReal unit · ProQual Awarding Body
You'll understand the principles and techniques of delivering training through demonstration and instruction. The unit develops skills to deliver clear training sessions and review learning effectively within a training environment.

What you'll be able to do

  • Understand how to deliver training through demonstration and instruction, including the key principles and techniques involved.
  • Deliver training by demonstration, ensuring clarity, accuracy, and engagement of learners.
  • Deliver training by instruction, using appropriate methods and resources to facilitate learning.
  • Review learning and training effectiveness, identifying areas for improvement and providing constructive feedback.
Dementia AwarenessReal unit · ProQual Awarding Body
This unit introduces learners to dementia, covering its definition, symptoms, and impact on individuals. You'll explore key theoretical models, common types and causes, and factors influencing individual experiences of dementia.

What you'll be able to do

  • Understand what dementia is
  • Understand key features of the theoretical models of dementia
  • Know the most common types of dementia
  • Know the causes of the most common types of dementia
  • Understand factors relating to an individual’s experience of dementia
Develop activities and materials to enable individuals to reach specific communication goalsReal unit · ProQual Awarding Body
This unit provides knowledge of typical speech and language development and the impact of disorders on communication and lifestyle. You'll learn to design therapy programmes and create activities and materials to support communication goals.

What you'll be able to do

  • Know the normal patterns of learning and communication development of individuals across different age ranges.
  • Understand how various speech and language disorders can affect an individual’s learning, communication development, and overall lifestyle.
  • Understand how therapy programmes are designed and implemented to enable individuals to achieve specific communication goals.
  • Develop suitable activities and materials for therapy programmes based on the identified communication goals of individuals.
Develop and agree individualised care plans for babies and familiesReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to develop and agree individualised care plans for babies and families. You'll understand relevant legislation, guidelines, information gathering methods, and factors influencing care planning during the first year.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
  • Understand how to gather relevant information for care planning, including information about the baby's health, development, and family circumstances.
  • Understand the factors which impact on care planning needs, including parental skills, resources, and support networks.
  • Develop and agree individualised care plans for babies and families, in collaboration with parents/carers and other professionals.
Develop and prepare speech and language therapy resources for alternative and augmentative communication _AAC_ useReal unit · ProQual Awarding Body
You'll understand how to develop and prepare resources to support individuals using alternative and augmentative communication (AAC) systems. The unit includes assessing needs, costing, ordering, and adapting materials appropriately.

What you'll be able to do

  • Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems, including the different types of resources available.
  • Determine the resource needs of individuals who use AAC systems, based on their individual communication requirements.
  • Cost and order materials, equipment and resources for individuals who use AAC systems, adhering to budgetary constraints and organisational procedures.
  • Develop resources for individuals who use AAC systems, ensuring they are appropriate, accessible, and meet the individual's needs.
Develop and sustain effective working relationships with staff in other agenciesReal unit · ProQual Awarding Body
It teaches you to understand partnership working and develop effective communication skills. You'll build and sustain collabourative working relationships with staff in other agencies, recognising roles, responsibilities, and challenges.

What you'll be able to do

  • Understand the context of working in partnership with other agencies, including the benefits and challenges of collaborative working.
  • Develop effective working relationships with staff in other agencies, based on mutual respect and trust.
  • Sustain effective working relationships with staff in other agencies through clear communication, regular meetings, and shared goals.
Develop positive relationships with children and young peopleReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and policies related to supporting parents and carers with babies in their first year. They will develop skills to establish positive relationships with children and young people and provide appropriate information.

What you'll be able to do

  • Understand current relevant legislation, national guidelines, local policies, organisational protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
  • Understand the importance of developing positive relationships with children and young people to support their wellbeing and development.
  • Establish positive and trusting relationships with children and young people.
  • Provide appropriate information and advice to children and young people in an accessible and supportive manner.
Emergency First Aid SkillsReal unit · ProQual Awarding Body
You'll develop knowledge and skills to act as emergency first aiders. The unit covers roles and responsibilities, incident assessment, managing unresponsive casualties, choking, wounds, and following established first aid procedures.

What you'll be able to do

  • Understand the role of an emergency first aider
  • Understand the responsibilities of an emergency first aider
  • Assess an incident to determine the appropriate course of action
  • Manage an unresponsive casualty who is breathing normally, following established procedures
  • Manage an unresponsive casualty who is not breathing normally, following established procedures
  • Recognise the signs and symptoms of a casualty who is choking
  • Assist a casualty who is choking, following established procedures
  • Manage a casualty who is wounded and bleeding, following established procedures
  • Manage a casualty who is in shock, following established procedures
  • Understand how to manage a casualty with a minor injury, following established procedures
Enable children and young people to understand their health and well-beingReal unit · ProQual Awarding Body
You'll understand factors influencing children and young people's understanding of health and well-being, including legislation and good practice. The unit covers establishing positive relationships and supporting health awareness among children and young people.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
  • Understand factors which impact upon enabling children and young people to understand their health and well-being, including social, emotional, and environmental influences.
  • Establish positive relationships with children, young people and relevant others to enable children and young people to understand their health and well-being.
  • Provide information and advice to children and young people in relation to their health and well-being, using age-appropriate language and methods.
Enable individuals with behavioural difficulties to develop strategies to change their behaviourReal unit · ProQual Awarding Body
You'll study legislation, policies, and factors influencing behaviour. They will develop skills to support individuals in recognising behavioural impacts and in developing strategies to change behaviour.

What you'll be able to do

  • Understand how relevant legislation, organisational policies, and accepted practice affect the support provided to individuals to manage their behaviour.
  • Understand the various factors that can influence an individual's behaviour, including environmental, social, and emotional factors.
  • Work collaboratively with individuals to recognise and understand the impact of their behaviour on others.
  • Enable individuals to develop and implement strategies for changing their behavioural responses in a positive and constructive manner.
  • Evaluate and review the effectiveness of strategies implemented for changing behavioural responses, making adjustments as necessary.
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the requirements for competence in their health, social care, or children’s and young people’s work role. They will develop reflective practice skills, evaluate their performance, and create a personal development plan.

What you'll be able to do

  • Understand what is required to demonstrate competence in own work role within health, social care or children’s and young people’s settings, including relevant standards and expectations.
  • Reflect on own practice, identifying strengths and areas for improvement.
  • Evaluate own performance against agreed standards and objectives.
  • Agree a personal development plan with a supervisor or mentor, outlining specific goals and actions.
  • Use learning opportunities and reflective practice to contribute to ongoing personal development and improved performance.
Ensure your own Actions Reduce risks to Health and SafetyReal unit · ProQual Awarding Body
You'll develop the ability to identify workplace hazards, take appropriate actions to reduce risks, and understand the importance of hazard reporting. The unit emphasises maintaining health and safety through proactive risk management.

What you'll be able to do

  • Identify the hazards in the workplace that could pose a risk to health and safety.
  • Act upon identified hazards in the workplace to minimise potential risks.
  • Reduce the risks to health and safety in the workplace through appropriate actions and preventative measures.
Examine the feet of individuals with diabetesReal unit · ProQual Awarding Body
This unit covers good practice in diabetic foot care and factors influencing foot health in individuals with diabetes. You'll learn to prepare for and conduct foot examinations, and accurately record findings to support ongoing care.

What you'll be able to do

  • Understand good practice in diabetic foot care
  • Understand the factors affecting foot health in individuals with diabetes
  • Prepare to conduct an examination on the feet of individuals who have diabetes
  • Conduct an examination on the feet of an individual with diabetes
  • Report the outcome of foot examinations
Facilitate and monitor housing and accommodation services to support individuals with mental health needsReal unit · ProQual Awarding Body
You'll explore legislation, guidelines, and policies related to housing and accommodation services for individuals with mental health needs. The unit covers the operation of the housing sector and the facilitation and monitoring of appropriate support services.

What you'll be able to do

  • Understand the relevant legislation related to working with housing and accommodation agencies supporting individuals with mental health needs.
  • Understand national guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
  • Understand the policies and protocols related to working with housing and accommodation agencies supporting individuals with mental health needs.
  • Understand good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
  • Understand the nature and operation of the housing sector as related to people with mental health needs.
  • Facilitate the arrangement of housing and accommodation services for individuals with mental health needs.
  • Monitor the provision of housing and accommodation services for individuals with mental health needs.
  • Keep accurate and up-to-date records relating to individuals' housing and accommodation.
Facilitate learning and development activities to meet individual needs and preferencesReal unit · ProQual Awarding Body
It teaches you to facilitate learning and development activities tailored to individual needs and preferences. You'll learn to identify, plan, prepare, deliver, evaluate, and review activities that support personal growth and learning styles.

What you'll be able to do

  • Understand the role of learning and development activities in meeting individual needs.
  • Identify learning and development activities to meet individual needs and preferences.
  • Plan learning and development activities with individuals.
  • Prepare for learning and development activities.
  • Facilitate learning and development activities with individuals.
  • Evaluate and review learning and development activities.
Facilitate person centred assessment, planning, implementation and reviewReal unit · ProQual Awarding Body
It teaches you to facilitate person-centred assessment, planning, implementation, and review of care. You'll understand principles of person-centred approaches and contribute to care planning and monitoring processes.

What you'll be able to do

  • Understand the principles of person centred assessment
  • Understand the principles of person centred care planning
  • Facilitate person centred assessment
  • Contribute to the planning of care
  • Contribute to the planning of support
  • Support the implementation of care plans
  • Monitor care plans
  • Facilitate a review of care plans
  • Facilitate a review of the implementation of care plans
Give presentations to groupsReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good practice related to group presentations. The unit includes planning presentations to facilitate learning, audience engagement techniques, ethical considerations, and delivering information effectively to groups.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
  • Understand factors which contribute to effective group presentations, including audience engagement and communication techniques.
  • Plan a presentation to facilitate learning, considering the needs and learning styles of the audience.
  • Present information to a group in a clear, concise and engaging manner.
Handle information in health and social care settingsReal unit · ProQual Awarding Body
You'll understand the importance of secure information handling in health and social care settings. The unit covers confidentiality, legislation, organisational policies, accessing support, and applying agreed procedures for handling information appropriately.

What you'll be able to do

  • Understand the need for secure handling of information in health and social care settings.
  • Access support for handling information.
  • Handle information in accordance with agreed ways of working.
Identify information requirements in a health contextReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, and protocols related to identifying data requirements in health contexts. You'll learn to find, select, and prepare resources for accurate and relevant data retrieval.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context.
  • Find and select data requirements in a health context, ensuring accuracy and relevance.
  • Prepare resources to retrieve the agreed data and information, in accordance with organisational procedures.
Implement hydrotherapy programmes for individuals and groupsReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, musculoskeletal knowledge, and principles of hydrotherapy. You'll learn to implement hydrotherapy programmes safely and report on their effectiveness.

What you'll be able to do

  • Understand current legislation, national guidelines, organisational policies, protocols and good practice related to implementing hydrotherapy programmes.
  • Know the key musculo-skeletal aspects of the body relevant to hydrotherapy, including anatomy and biomechanics.
  • Understand the fundamental principles of hydrotherapy practice, including the therapeutic effects of water and safe handling techniques.
  • Implement hydrotherapy programmes effectively and safely, following the instructions and guidance of a qualified practitioner.
  • Accurately report to the practitioner on the observed outcomes of the hydrotherapy programme, including any changes in the individual's condition or behaviour.
Implement person centred approaches in health and social careReal unit · ProQual Awarding Body
This unit covers methods of supporting individuals in a personalised way that respects their dignity and promotes their well-being.

What you'll be able to do

  • Understand person centred approaches for care and support
  • Work in a person-centred way
  • Establish consent when providing care
  • Encourage active participation
Implement therapeutic group activitiesReal unit · ProQual Awarding Body
This unit covers the principles of therapeutic group activities, including person-centred care and ethical considerations. You'll learn to plan, prepare, support individuals during activities, and contribute to their evaluation, with an emphasis on risk assessment.

What you'll be able to do

  • Understand the fundamental principles that underpin therapeutic group activities within a care setting
  • Understand the recognised benefits of therapeutic group activities for individuals
  • Plan therapeutic group activities that are appropriate for the needs and abilities of the individuals involved
  • Prepare the environment and resources required for therapeutic group activities
  • Support individuals to participate fully in therapeutic group activities
  • Contribute to the evaluation of therapeutic group activities, identifying areas for improvement
Influencing Others at WorkReal unit · ProQual Awarding Body
This unit provides learners with an understanding of professional networking, including its benefits and types. You'll explore how networking supports career progression and the development of professional relationships.

What you'll be able to do

  • Understand the value of networking in a professional context
Inform an individual of discharge arrangementsReal unit · ProQual Awarding Body
This unit equips learners with knowledge of individuals’ discharge and post-discharge information needs. You'll be able to communicate discharge arrangements clearly and tailor information to individual requirements.

What you'll be able to do

  • Understand the information needs of individuals regarding discharge arrangements and post-discharge care.
  • Inform individuals clearly and accurately about their discharge arrangements, ensuring they understand the information provided.
Insert and secure nasogastric tubesReal unit · ProQual Awarding Body
You'll develop the knowledge and skills to safely insert and secure nasogastric tubes. The unit includes relevant legislation, guidelines, infection control principles, preparation, insertion techniques, and post-procedure care.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
  • Understand the purpose and functions of nasogastric tubes and associated procedures
  • Prepare the insertion of a nasogastric tube
  • Insert a nasogastric tube
  • Provide aftercare for individuals following nasogastric tube insertion
Interact with and support individuals using telecommunicationsReal unit · ProQual Awarding Body
You'll understand the legal, ethical, and local requirements for using telecommunications to support individuals. The unit covers effective use of telecommunication technologies, engagement skills, and risk identification and management during remote interactions.

What you'll be able to do

  • Understand the relevant legal and local requirements relating to the appropriate and ethical use of telecommunications when supporting individuals.
  • Use a range of telecommunication technologies effectively and safely.
  • Engage with individuals in a professional and supportive manner using telecommunications.
  • Identify and evaluate any potential risks or dangers for individuals during the telecommunication interaction.
  • Terminate the telecommunication interaction appropriately and safely.
Introduction to communication in health, social care or children’s and young people's settingsReal unit · ProQual Awarding Body
This unit equips learners with knowledge of the importance of effective communication in health, social care, or children’s and young people's settings. You'll learn to meet individuals' communication needs, reduce barriers, and apply confidentiality principles.

What you'll be able to do

  • Understand why effective communication is important in the health, social care or children’s and young people's work setting
  • Meet the communication needs of individuals in the work setting
  • Meet the language needs of individuals in the work setting
  • Meet the wishes of individuals in the work setting
  • Meet the preferences of individuals in the work setting
  • Reduce barriers to communication in the work setting
  • Apply principles relating to confidentiality at work
  • Apply practices relating to confidentiality at work
Introduction to duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
This unit introduces learners to the legal and ethical responsibilities of duty of care in health, social care, or children’s and young people’s settings. You'll identify support for addressing dilemmas and understand how to respond to complaints.

What you'll be able to do

  • Explain the implications of duty of care in health, social care or children’s and young people’s settings, including legal and ethical responsibilities
  • Identify support available for addressing dilemmas that may arise about duty of care, including policies, procedures, and supervision
  • Describe how to respond to complaints, including following organisational procedures and maintaining confidentiality
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
This unit provides learners with foundational knowledge of equality and inclusion principles in health, social care, or children’s and young people’s settings. You'll understand relevant legislation, promote inclusive practice, and access information and support.

What you'll be able to do

  • Understand the fundamental principles of equality and inclusion in health, social care or children’s and young people’s settings.
  • Understand the importance of promoting equality and inclusion to ensure positive outcomes for individuals.
  • Work in an inclusive way, respecting diversity and challenging discriminatory practices.
  • Adapt communication and support methods to meet the diverse needs of individuals.
  • Access relevant information, advice and support about diversity, equality and inclusion from appropriate sources.
Introduction to personal development in health, social care or children's and young people’s settingsReal unit · ProQual Awarding Body
You'll explore personal development principles within health, social care, or children's and young people's settings. The unit covers competence requirements, reflection on work activities, agreeing personal development plans, and developing knowledge, skills, and understanding to improve practice.

What you'll be able to do

  • Understand the knowledge, skills and behaviours required for competence in own work role within health, social care or children's and young people’s settings.
  • Reflect on own work activities to identify areas for improvement and development.
  • Agree a personal development plan with a supervisor or mentor, outlining specific goals and objectives.
  • Develop own knowledge, skills and understanding through a variety of learning methods, such as training courses, mentoring, and self-study.
Maintain pharmaceutical stockReal unit · ProQual Awarding Body
This unit equips learners with skills to maintain pharmaceutical stock safely and effectively. You'll learn to ensure appropriate storage conditions, conduct stock checks, resolve stock issues, and comply with legislation, policies, and ethical standards.

What you'll be able to do

  • Maintain a safe storage environment for pharmaceutical stock.
  • Carry out stock checks of pharmaceutical stock.
  • Deal with stock related problems concerning pharmaceutical stock.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when maintaining pharmaceutical stock.
  • Operate within the limitations of the job role when maintaining pharmaceutical stock.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
This unit provides knowledge of quality standards in the health sector, including relevant legislation, policies, and procedures. You'll understand how to maintain quality, work collabouratively, monitor standards, and prioritise workloads to reduce risks to service quality.

What you'll be able to do

  • Understand how to provide a quality service within relevant legislation.
  • Understand how to provide a quality service within relevant policies.
  • Understand how to provide a quality service within relevant procedures.
  • Understand the importance of working with others to provide a quality service.
  • Monitor quality standards in the health sector.
  • Understand the importance of prioritising own workload to reduce risks to quality.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
You'll understand how legislation, policies, and procedures determine quality standards in the health sector. The unit covers recognising the limits of own expertise, knowing when to refer to others, and using resources efficiently to maintain quality standards.

What you'll be able to do

  • Know how relevant legislation determines quality standards of work in the health sector
  • Know how relevant policies determine quality standards of work in the health sector
  • Know how relevant procedures determine quality standards of work in the health sector
  • Know the limits of own expertise and knowledge in relation to maintaining quality standards
  • Know when it is necessary to refer to others for support in maintaining quality standards
  • Use resources efficiently to support quality standards in the health sector
Make recommendations for the use of physical resources in a health settingReal unit · ProQual Awarding Body
You'll understand how to make informed recommendations for the use of physical resources in health settings. The unit covers gathering and interpreting information, developing expenditure proposals, and presenting these to stakeholders in line with organisational objectives.

What you'll be able to do

  • Understand how to make recommendations for the use of physical resources in a health setting.
  • Gather information to inform expenditure proposals for physical resources.
  • Interpret information to inform expenditure proposals for physical resources, in line with organisational plans and objectives.
  • Present proposals for expenditure for physical resources to stakeholders.
  • Negotiate proposals for expenditure for physical resources with stakeholders.
Manage the availability of physical resources to meet service delivery needs in a health settingReal unit · ProQual Awarding Body
This unit covers principles and practices for managing the availability and use of physical resources in health settings. You'll understand resource management, factors affecting resource use, procedures for requesting resources, and strategies to ensure resources meet service delivery needs efficiently.

What you'll be able to do

  • Understand the principles of managing the availability and use of physical resources in a health setting.
  • Understand the procedures for managing the availability and use of physical resources in a health setting.
  • Know the factors which may affect the use of resources in a health setting.
  • Minimise the impact of factors which may affect the use of resources in a health setting.
  • Manage the availability of physical resources to meet service delivery needs.
  • Manage the use of physical resources to meet service delivery needs.
Manufacture equipment or medical devices for individuals within healthcareReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good manufacturing practices related to producing medical devices in healthcare. The unit covers preparation, manufacturing processes, monitoring operations, and ensuring compliance with standards.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to the manufacture of medical devices.
  • Prepare to carry out the manufacturing of equipment or medical devices, ensuring all necessary resources are available.
  • Carry out the manufacturing of equipment or medical devices according to specified procedures and quality standards.
  • Monitor operations and conditions during the manufacturing process to ensure they remain within acceptable parameters.
  • Test and adjust the finished equipment or medical device to ensure it meets required specifications and is safe for use.
Measure and record individuals’ body fluid balance in a perioperative environmentReal unit · ProQual Awarding Body
You'll understand safe procedures for measuring and recording body fluid balance in a perioperative environment. The unit includes accurate measurement, recording, reviewing fluid balance, and managing equipment while recognising associated risks and legal requirements.

What you'll be able to do

  • Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment.
  • Measure, record and review individuals’ body fluid balance in a perioperative environment.
  • Manage equipment after measuring individuals’ body fluid balance.
Meet food safety requirements when providing food and drink for individualsReal unit · ProQual Awarding Body
You'll develop knowledge and skills to meet food safety requirements when providing food and drink for individuals. The unit emphasises preventing contamination, maintaining hygiene, and adhering to safety protocols during preparation, serving, and clearing.

What you'll be able to do

  • Understand the importance of food safety measures when providing food and drink for individuals to prevent contamination and illness
  • Maintain personal hygiene and cleanliness when handling food and drink
  • Meet safety requirements when preparing and serving food and drink for individuals, including temperature control and allergen awareness
  • Meet safety requirements when clearing away food and drink, including waste disposal and cleaning procedures
  • Store food and drink safely to prevent spoilage and contamination
  • Access additional advice or support about food safety from relevant sources and organisations
Minimise the risk of infection during the removal of used linenReal unit · ProQual Awarding Body
It teaches you to understand infection prevention and control guidelines related to removing used linen. You'll learn to prepare for and carry out linen removal safely, minimising infection risks.

What you'll be able to do

  • Understand the guidelines to be followed in relation to infection prevention and control when removing used linen.
  • Remove linen for collection and disposal whilst minimising the risk of infection.
  • Prepare to remove used linen in a way that minimises the risk of spreading infection.
  • Remove used linen while reducing the risk of infection.
  • Minimise the risk of infection after removing used linen.
Minimise the risk of infection when transporting and storing healthcare wasteReal unit · ProQual Awarding Body
This unit covers national and local policies and protocols for minimising infection risks during the transportation and storage of healthcare waste. You'll develop knowledge of safe handling, transportation, and storage practices to reduce infection spread in healthcare settings.

What you'll be able to do

  • Understand national policy relating to minimising the risk of spreading infection
  • Understand local policy relating to minimising the risk of spreading infection
  • Understand national protocol relating to minimising the risk of spreading infection
  • Understand local protocol relating to minimising the risk of spreading infection
  • Transport waste containers in line with national policy and protocol
  • Transport waste containers in line with local policy and protocol
  • Store waste containers in line with national policy and protocol
  • Store waste containers in line with local policy and protocol
  • Handle waste containers safely
  • Transport waste containers safely
  • Store healthcare waste in line with local policy
  • Store healthcare waste in line with local protocol
  • Minimise the risk of infection after transporting healthcare waste
  • Minimise the risk of infection after storing healthcare waste
Monitor and maintain the environment and resources during and after clinical / therapeutic activitiesReal unit · ProQual Awarding Body
You'll understand procedures for monitoring and maintaining environments and resources during clinical or therapeutic activities. The unit covers equipment operation, cleaning, and adherence to established protocols.

What you'll be able to do

  • Know the established procedures for monitoring and maintaining the environment and resources used during and after clinical or therapeutic activities.
  • Operate equipment safely and effectively, following manufacturer's instructions and organisational guidelines.
  • Monitor and maintain the environment and resources to ensure a safe, clean, and organised workspace.
  • Clean resources in their own work area according to infection control policies and procedures.
Monitor and review individuals progress in relation to maintaining optimum nutritional statusReal unit · ProQual Awarding Body
This unit covers the monitoring and reviewing of individuals' progress in maintaining optimum nutritional status. You'll understand relevant nutritional indicators, accurate record-keeping methods, confidentiality requirements, and how to support individuals in reviewing their own nutritional progress.

What you'll be able to do

  • Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status, considering relevant indicators and recording methods.
  • Monitor individuals’ progress in maintaining optimum nutritional status, using appropriate tools and techniques.
  • Support individuals to review their own progress in relation to maintaining optimum nutritional status, encouraging self-reflection and identifying areas for adjustment.
Monitor individuals’ progress in relation to managing their body weight and nutritionReal unit · ProQual Awarding Body
It teaches you to monitor individuals' progress in managing body weight and nutrition in line with current legislation and guidelines. You'll apply ethical and person-centred approaches, use appropriate tools to monitor progress, and support individuals in reviewing their nutritional management.

What you'll be able to do

  • Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines, ensuring ethical and safe practice.
  • Monitor individuals’ progress in managing their body weight, using appropriate tools and techniques, and recording information accurately.
  • Support individuals in re-establishing goals for further progress in managing their weight and nutrition, promoting motivation and self-efficacy.
Monitor own work practice in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the importance of monitoring work practices to ensure quality care. They will develop skills to prepare for, carry out, and respond to monitoring activities in line with organisational policies.

What you'll be able to do

  • Understand the importance of monitoring work practices in health, social care or children’s and young people’s settings.
  • Prepare to carry out monitoring activities in line with organisational policies and procedures.
  • Carry out monitoring activities in health, social care or children’s and young people’s settings.
  • Respond to the outcomes of monitoring activities, escalating concerns as appropriate.
Move and position individuals in accordance with their plan of careReal unit · ProQual Awarding Body
You'll understand anatomy, physiology, legislation, and safe practices related to moving and positioning individuals. The unit covers risk minimisation, preparation, and effective techniques in line with care plans.

What you'll be able to do

  • Understand the anatomy and physiology of the human body in relation to moving and positioning individuals.
  • Understand the relevant legislation, policies, and agreed ways of working when moving and positioning individuals.
  • Minimise risk to both the individual and themselves before moving and positioning individuals.
  • Prepare individuals physically and psychologically before moving and positioning them.
  • Move and position an individual safely and effectively, according to their plan of care.
  • Know when to seek advice from and/or involve other healthcare professionals when moving and positioning an individual.
Obtain a client historyReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and good practice for obtaining a client history in healthcare. The unit develops skills to prepare appropriately, use effective communication, and maintain confidentiality and data protection.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history
  • Prepare to obtain a client history
  • Obtain a client history
Obtain and test capillary blood samplesReal unit · ProQual Awarding Body
It teaches you to understand legislation, policy, and good practice for obtaining and testing capillary blood samples. You'll learn to prepare for, obtain, and test samples while ensuring safety and compliance.

What you'll be able to do

  • Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples
  • Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples
  • Prepare to obtain capillary blood samples
  • Obtain capillary blood samples safely and effectively
  • Test and accurately record the results of blood samples
  • Pass on the results of blood samples to the appropriate personnel, maintaining confidentiality
Obtain and test specimens from individualsReal unit · ProQual Awarding Body
You'll understand procedures for obtaining and testing specimens safely and effectively. They will develop skills to prepare individuals, collect specimens, perform tests, and report outcomes while adhering to infection control standards.

What you'll be able to do

  • Understand the standard operating procedures involved in obtaining and testing various types of specimens from individuals.
  • Understand the importance of infection control and hygiene when handling specimens.
  • Prepare the individual and the environment prior to obtaining specimens, explaining the procedure clearly.
  • Obtain specimens from individuals safely and effectively, following established protocols.
  • Perform basic tests on specimens accurately, using appropriate equipment and techniques.
  • Record and report on the outcomes of the specimen tests clearly and accurately, following organisational procedures.
  • Understand relevant legislation, organisational policy and good practice guidelines in relation to obtaining, handling, carrying, testing and storing specimens.
Obtain venous blood samplesReal unit · ProQual Awarding Body
You'll understand legislation, anatomy, and physiology related to venous blood sampling. They will develop skills to prepare individuals and equipment and safely obtain venous blood samples following infection control and waste disposal procedures.

What you'll be able to do

  • Understand legislation, policy and good practice related to obtaining venous blood samples, including infection control and waste disposal.
  • Understand the anatomy and physiology relating to obtaining venous blood samples, including the structure of veins and the circulatory system.
  • Prepare to obtain venous blood samples, ensuring the correct equipment is available and the individual is prepared.
  • Obtain venous blood samples safely and effectively, following established procedures and guidelines.
  • Prepare venous blood samples for transportation, ensuring they are correctly labelled and packaged.
Operate equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good practice related to operating equipment for intraoperative cell salvage blood collection. The unit covers blood physiology, rationale for the procedure, and safe operation of relevant equipment.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to the operation of equipment for intraoperative cell salvage blood collection.
  • Understand blood physiology related to intraoperative cell salvage, including blood components and their functions.
  • Understand the rationale for intraoperative cell salvage blood collection, including its benefits and limitations.
  • Understand the role and function of equipment used in intraoperative cell salvage blood collection, including its components and operation.
  • Understand the process and rationale of swab washing for intraoperative cell salvage blood collection, including its purpose and techniques.
  • Prepare to operate equipment for intraoperative cell salvage blood collection, ensuring it is ready for use and meets safety standards.
  • Collect intraoperative cell salvage blood, following established procedures and protocols.
Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood processReal unit · ProQual Awarding Body
This unit equips learners with an understanding of legislation, guidelines, and blood physiology related to intraoperative cell salvage. You'll learn to operate equipment and complete the blood salvage process in compliance with protocols and good practice.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to operating equipment for intraoperative cell salvage blood processing and completing the intraoperative cell salvage blood process.
  • Understand blood physiology in relation to processing intraoperative cell salvaged blood.
  • Understand the rationale for using intraoperative cell salvage.
  • Understand the process and rationale for swab washing in relation to intraoperative cell salvage.
  • Understand the role and function of equipment used in intraoperative cell salvage.
  • Understand the reinfusion process.
  • Prepare to operate equipment intraoperative cell salvage blood processing.
  • Operate equipment for processing intraoperative cell salvage blood and complete intraoperative cell salvage blood process.
Order Routine Pharmaceutical StockReal unit · ProQual Awarding Body
This unit covers organisational procedures and legislative requirements for ordering routine pharmaceutical stock. You'll learn to calculate quantities accurately, process orders, complete the ordering process, and operate within the limitations of their job role.

What you'll be able to do

  • Accurately order pharmaceutical stock according to organisational procedures.
  • Process pharmaceutical stock orders efficiently and effectively.
  • Complete the pharmaceutical stock ordering process, ensuring all steps are followed correctly.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when ordering pharmaceutical stock.
  • Operate within the limitations of the job role when ordering pharmaceutical stock.
Paediatric Emergency First AidReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to act as paediatric first aiders. You'll be able to assess emergencies, provide first aid for infants and children in various situations, and understand legal, ethical, and hygiene considerations.

What you'll be able to do

  • Understand the role of the paediatric first aider
  • Assess an emergency situation and act safely and effectively
  • Provide first aid for an infant and a child who is unresponsive and breathing normally
  • Provide first aid for an infant and a child who is unresponsive and not breathing normally
  • Provide first aid for an infant and a child who has a foreign body airway obstruction
  • Provide first aid to an infant and a child who is wounded and bleeding
  • Provide first aid to an infant and a child who is suffering from shock
Perform first line calibration on clinical equipment to ensure it is fit for useReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and procedures for first line calibration of clinical equipment. The unit covers performing tests, recognising the importance of accurate calibration, and reporting results to ensure equipment is safe and fit for use.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role in relation to first line calibration of clinical equipment.
  • Understand the procedures involved in the calibration of equipment to ensure it is fit for use.
  • Run tests on clinical equipment according to established procedures.
  • Conclude and report on tests on clinical equipment, documenting findings accurately and appropriately.
Perform intravenous cannulationReal unit · ProQual Awarding Body
You'll gain the knowledge and skills required to perform intravenous cannulation safely and effectively. The unit covers relevant legislation, guidelines, anatomy and physiology of the peripheral venous system, preparation, procedure, and monitoring.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
  • Understand the purpose and functions of intravenous cannulation.
  • Prepare to carry out intravenous cannulation.
  • Carry out intravenous cannulation.
  • Monitor and report on the intravenous cannulation.
Perform routine Electrocardiograph _ECG_ ProceduresReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and protocols affecting their role in performing routine electrocardiograph (ECG) procedures. They will develop the ability to prepare for and carry out ECG procedures safely and effectively.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
  • Understand the purpose and functions of electrocardiographs
  • Prepare to carry out routine electrocardiograph procedures
  • Carry out routine electrocardiograph procedures
Perform the non scrubbed circulating role for perioperative proceduresReal unit · ProQual Awarding Body
You'll gain knowledge of the policies, protocols, and good practice for performing the non-scrubbed circulating role during perioperative procedures. The unit also covers the use and handling of medical devices and equipment in surgical interventions in accordance with required standards.

What you'll be able to do

  • Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant policies
  • Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant protocols
  • Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with good practice guidelines
  • Know how medical devices are used for surgical interventions to support the surgical team
  • Work with medical devices for clinical procedures in accordance with requirements
  • Work with equipment for clinical procedures in accordance with requirements
Planning and Monitoring WorkReal unit · ProQual Awarding Body
This unit provides learners with knowledge of organisational policies and procedures for planning and monitoring work. You'll learn to plan, allocate, and monitor team work aligned with organisational objectives and priorities.

What you'll be able to do

  • Understand how to work within the organisation’s policies, procedures and priorities when planning and monitoring work.
  • Understand how to plan and allocate work to a team effectively.
  • Understand how to monitor a team’s work to ensure targets are met and quality is maintained.
Prepare anaesthetic environment and provide support for pre and post operative anaesthesia and recoveryReal unit · ProQual Awarding Body
This unit provides knowledge of health and safety measures, risks, and clinical parametres specific to the anaesthetic and recovery environment. You'll be able to prepare and maintain equipment, support individuals during pre- and post-operative anaesthesia, and manage safety concerns effectively.

What you'll be able to do

  • Understand the health and safety measures specific to carrying out activities in the anaesthetic and recovery environment.
  • Understand the specific health and safety risks associated with the anaesthetic and recovery environment.
  • Understand the parameters for clinical readings taken in the anaesthetic and recovery environment.
  • Understand the normal ranges and deviations for clinical readings taken in the anaesthetic and recovery environment.
  • Prepare and maintain anaesthetic and recovery equipment for the reception of individuals.
  • Check and prepare equipment in accordance with organisational procedures.
  • Assist the registered practitioner in caring for individuals in the anaesthetic and recovery environment.
  • Provide support to individuals undergoing anaesthesia and recovery, under the direct supervision of a registered practitioner.
Prepare and apply dressings and drains to individuals in the perioperative environmentReal unit · ProQual Awarding Body
This unit equips learners with knowledge of health and safety measures to prevent wound contamination and cross-infection when preparing and applying dressings and drains. You'll select appropriate medical devices and apply dressings safely in the perioperative environment.

What you'll be able to do

  • Understand the health and safety measures related to preventing wound contamination and cross-infection when preparing and applying dressings and drains.
  • Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment.
  • Select and prepare dressings and drains according to individual requirements of patients in the perioperative environment.
  • Apply dressings and attach drains according to individual requirements of patients in the perioperative environment.
Prepare and dress for scrubbed clinical rolesReal unit · ProQual Awarding Body
It teaches you to follow safe procedures when preparing and dressing for scrubbed clinical roles. You'll understand aseptic techniques, their own competence limits, and how to work safely within clinical settings.

What you'll be able to do

  • Understand how to follow safe procedures and protocols when preparing and dressing for scrubbed clinical roles, minimising the risk of contamination.
  • Work within their own sphere of competence and recognise when to seek assistance from more experienced colleagues.
  • Understand the correct procedures for dressing for scrubbed clinical roles, including the proper use of personal protective equipment (PPE).
  • Work effectively and safely within scrubbed clinical roles, adhering to aseptic techniques and maintaining a sterile environment.
Prepare and provide surgical instrumentation and supplementary items for the surgical teamReal unit · ProQual Awarding Body
This unit covers the preparation and provision of surgical instruments and supplementary items in line with health and safety procedures and protocols. You'll develop practical skills to prepare and supply these items safely for use by the surgical team.

What you'll be able to do

  • Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant health and safety procedures.
  • Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant protocols.
  • Prepare surgical instruments for use by the surgical team.
  • Prepare supplementary items for use by the surgical team.
  • Provide surgical instruments to the surgical team during procedures.
  • Provide supplementary items to the surgical team during procedures.
  • Dispose of waste materials generated from the sterile field according to established procedures.
Prepare and reproduce permanent radiographic imagesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, codes of practice, and data protection related to preparing and reproducing permanent radiographic images. You'll understand materials, techniques, and confidentiality requirements involved in the imaging process.

What you'll be able to do

  • Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images, including data protection and confidentiality.
  • Understand the materials and techniques involved in preparing and reproducing permanent images, including their properties and safe handling.
  • Prepare equipment and materials to process radiographic images, ensuring they are ready for use and meet quality standards.
  • Carry out the processing of radiographic images, following established procedures and protocols.
  • Monitor the processing procedure for radiographic images, identifying and addressing any issues that may arise.
Prepare aseptic productsReal unit · ProQual Awarding Body
You'll gain the skills to prepare aseptic products safely by monitoring and maintaining suitable working environments. The unit covers compliance with legislation, policies, and professional codes, and operating within the limitations of the job role.

What you'll be able to do

  • Monitor the working environment to ensure it is suitable for preparing aseptic products.
  • Prepare and maintain suitable working environments for the preparation of aseptic products.
  • Prepare a range of aseptic products according to specified procedures.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when preparing aseptic products.
  • Operate within the limitations of the job role when preparing aseptic products.
Prepare documentation, materials, components and other items for the preparation of aseptic productsReal unit · ProQual Awarding Body
You'll learn to prepare documentation, materials, and components for aseptic product preparation. This includes maintaining sterile environments, monitoring environmental conditions, and complying with legislation and professional standards.

What you'll be able to do

  • Prepare, monitor and maintain suitable working environments for the preparation of aseptic products, ensuring cleanliness, sterility, and appropriate temperature and humidity.
  • Complete documentation accurately and legibly, recording all relevant information according to established protocols.
  • Prepare starting materials for the preparation of aseptic products, ensuring correct identification, measurement, and handling.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to the preparation of aseptic products.
  • Operate within the limitations of the job role, seeking guidance and support when necessary.
Prepare equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
This unit provides knowledge of legislation, guidelines, policies, and good practice for preparing equipment used in intraoperative cell salvage blood collection. You'll understand transfusion issues and the role and function of relevant equipment.

What you'll be able to do

  • Know current legislation related to the preparation of equipment for intraoperative cell salvage blood collection
  • Know national guidelines related to the preparation of equipment for intraoperative cell salvage blood collection
  • Know policies related to the preparation of equipment for intraoperative cell salvage blood collection
  • Know protocols related to the preparation of equipment for intraoperative cell salvage blood collection
  • Know good practice related to the preparation of equipment for intraoperative cell salvage blood collection
  • Understand transfusion issues related to intraoperative cell salvage
  • Understand the role of equipment used in intraoperative cell salvage blood collection
  • Understand the function of equipment used in intraoperative cell salvage blood collection
  • Prepare equipment for intraoperative cell salvage blood collection
Prepare equipment for intraoperative cell salvage blood processingReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, policies, and good practice related to preparing equipment for intraoperative cell salvage blood processing. The unit covers blood transfusion issues and the rationale for equipment preparation in this context.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing
  • Understand blood transfusion issues in relation to intraoperative cell salvage
  • Understand the rationale for the use of intraoperative cell salvage
  • Understand how the decision to proceed with intraoperative cell salvage blood processing is made
  • Understand the rationale for swab washing in relation to intraoperative cell salvage blood
  • Understand the role and function of equipment used for intraoperative cell salvage blood processing
  • Prepare equipment for intraoperative cell salvage blood processing
Prepare for and carry out extended feeding techniquesReal unit · ProQual Awarding Body
You'll develop knowledge of anatomy, physiology, legislation, and techniques related to extended feeding. The unit includes risk management, preparation, carrying out feeding techniques, and maintaining accurate records.

What you'll be able to do

  • Understand anatomy and physiology in relation to extended feeding.
  • Understand extended feeding techniques.
  • Understand legislation and agreed ways of working when using extended feeding techniques.
  • Manage risks relating to extended feeding.
  • Prepare for extended feeding.
  • Carry out and complete extended feeding techniques.
  • Maintain records and report on extended feeding.
Prepare individuals for healthcare activitiesReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policy, and good practice related to preparing individuals for healthcare activities. The unit develops skills to prepare individuals sensitively, adapt communication, and accurately record and report healthcare activities.

What you'll be able to do

  • Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
  • Prepare individuals for healthcare activities in a way that is sensitive to their needs and preferences.
  • Record healthcare activities accurately and completely, following established protocols.
  • Report healthcare activities to the appropriate personnel in a timely manner.
Principles for implementing duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll gain knowledge of the duty of care concept and its role in promoting safe practice within health, social care, or children’s and young people’s settings. The unit addresses managing conflicts between individual rights and duty of care, and responding to complaints.

What you'll be able to do

  • Understand how duty of care contributes to safe practice in health, social care or children’s and young people’s settings.
  • Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care, in line with legal and ethical frameworks.
  • Respond to complaints effectively and appropriately, following organisational policies and procedures.
Principles of safeguarding and protection in health and social careReal unit · ProQual Awarding Body
This unit focuses on recognising signs of abuse, responding appropriately, and understanding the national and local context of safeguarding.

What you'll be able to do

  • Recognise signs of abuse
  • Respond to suspected or alleged abuse
Promote Child and Young Person Development.Real unit · ProQual Awarding Body
It teaches you to assess developmental needs of children and young people and prepare tailored development plans. You'll promote development through supportive environments and activities, considering individual circumstances and abilities.

What you'll be able to do

  • Assess the development needs of children or young people, taking into account their individual circumstances and abilities, and prepare a development plan.
  • Promote the development of children or young people through planned activities and interactions.
  • Support the provision of environments and services that promote the holistic development of children or young people.
  • Understand how working practices, including communication and teamwork, can impact on the development of children and young people.
  • Support children and young people’s positive behaviour using appropriate strategies.
  • Support children and young people experiencing transitions, such as starting school or moving to a new home.
Promote and implement health and safety in health and social careReal unit · ProQual Awarding Body
This unit provides learners with an understanding of health and safety responsibilities within health and social care settings. You'll be able to implement policies, respond to accidents and sudden illness, reduce infection spread, and safely move and handle individuals.

What you'll be able to do

  • Understand own responsibilities, and the responsibilities of others, relating to health and safety in a health and social care setting.
  • Carry out own responsibilities for health and safety, adhering to relevant policies and procedures.
  • Understand procedures for responding to accidents and sudden illness in the workplace, including first aid and emergency protocols.
  • Reduce the spread of infection by implementing appropriate hygiene and infection control measures.
  • Move and handle equipment and other objects safely, using correct techniques and equipment.
  • Handle hazardous substances and materials safely, following relevant regulations and guidelines.
  • Promote fire safety in the work setting, including fire prevention and evacuation procedures.
  • Implement security measures in the work setting to protect individuals and property.
  • Manage stress effectively in the workplace, using appropriate coping strategies.
Promote communication in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll learn to promote effective communication in health, social care, or children’s and young people’s settings. The unit covers meeting individual communication needs, overcoming barriers, and applying confidentiality principles.

What you'll be able to do

  • Understand why effective communication is important in the work setting
  • Meet the communication needs of individuals
  • Meet the language needs of individuals
  • Meet the wishes of individuals
  • Meet the preferences of individuals
  • Overcome barriers to communication
  • Apply principles relating to confidentiality
  • Apply practices relating to confidentiality
Promote effective communication with individuals with sensory lossReal unit · ProQual Awarding Body
You'll explore effective two-way communication methods with individuals who have sensory loss. The unit includes establishing rapport, recognising communication barriers, legal and ethical considerations, and evaluating the effectiveness of communication techniques and assistive technologies.

What you'll be able to do

  • Understand the importance of effective two way communication with individuals with sensory loss.
  • Understand different methods that can support communication with individuals with sensory loss.
  • Support individuals with sensory loss with communication, using appropriate methods.
  • Evaluate the effectiveness of methods of communication used to support an individual with sensory loss, identifying areas for improvement.
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the importance of diversity, equality, and inclusion in health, social care, or children’s and young people’s settings. The unit develops skills to work inclusively, promote these values, and challenge discrimination and exclusion in professional practice.

What you'll be able to do

  • Understand the importance of diversity, equality and inclusion
  • Work in an inclusive way
  • Promote diversity, equality and inclusion
Promote good practice in handling information in health and social care settingsReal unit · ProQual Awarding Body
You'll understand legal requirements and principles such as confidentiality and data protection in handling information within health and social care. The unit includes implementing good practice in recording, storing, and supporting others to manage information securely.

What you'll be able to do

  • Understand requirements for handling information in health and social care settings
  • Implement good practice in handling information
  • Support others to handle information
Promote person centred approaches in health and social careReal unit · ProQual Awarding Body
It teaches you to understand and apply person-centred approaches in health and social care. You'll learn to work person-centredly, establish consent, promote active participation, and support individuals' rights and choices.

What you'll be able to do

  • Understand the application of person-centred approaches in health and social care settings.
  • Work in a person-centred way, demonstrating empathy and respect for individual needs and preferences.
  • Establish consent when providing care or support, ensuring individuals understand their rights and choices.
  • Implement and promote active participation, encouraging individuals to be involved in decisions about their care and support.
  • Support the individual’s right to make choices, even when those choices involve risk.
  • Promote individuals' well-being by addressing their physical, emotional, and social needs.
  • Understand the role of risk assessment in enabling a person-centred approach, balancing safety with individual autonomy.
Provide advice and information to enable parents to promote the health and well-being of their newborn babiesReal unit · ProQual Awarding Body
You'll understand the legal, national, and organisational frameworks for providing advice and information to parents on newborn health and well-being. The unit includes safeguarding legislation, relevant guidelines, and supporting parents to promote the health needs of their newborn babies.

What you'll be able to do

  • Understand current legislation related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
  • Understand national guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
  • Understand policies related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
  • Understand protocols related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
  • Understand good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
  • Understand the requirements for the health and well-being of newborn babies.
  • Understand the requirements for the health and well-being of parents/carers of newborn babies.
  • Provide advice and information that enables parents/carers to meet the health needs of their newborn babies.
  • Provide advice and information that enables parents/carers to meet the well-being needs of their newborn babies.
Provide advice on foot care for individuals with diabetesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of diabetic foot care guidelines and factors affecting foot health in individuals with diabetes. You'll learn to discuss examination results and advise individuals and carers on managing foot health effectively.

What you'll be able to do

  • Understand good practice guidelines and protocols in diabetic foot care.
  • Understand the factors that can affect foot health in individuals with diabetes, including physiological and lifestyle factors.
  • Discuss foot examination results clearly and sensitively with individuals and their carers.
  • Advise individuals and their carers on the effective management of foot health, including preventative measures.
  • Accurately and comprehensively complete records relating to foot care advice and interventions.
Provide agreed support for foot careReal unit · ProQual Awarding Body
This unit equips learners with knowledge of common foot and toe-nail abnormalities and their causes. You'll learn to prepare environments, promote individual engagement, provide safe foot care, and accurately record and report care activities.

What you'll be able to do

  • Understand the signs and causes of common foot and toe-nail abnormalities
  • Prepare the environment and resources to provide support for assessed foot care needs
  • Promote the individual’s engagement in their own foot care, encouraging their participation and independence
  • Provide foot care safely, following agreed care plans and risk assessments
  • Accurately record and report on foot care provided, including any changes or concerns
Provide information and advice to individuals on eating to maintain optimum nutritional statusReal unit · ProQual Awarding Body
You'll understand factors affecting nutritional status and how to advise individuals on maintaining optimum nutrition. They will develop skills to obtain body measurements and provide information on healthy eating.

What you'll be able to do

  • Know factors which can affect the nutritional status of individuals, including medical conditions, lifestyle choices, and social circumstances.
  • Advise individuals on maintaining optimal nutritional status, taking into account their individual needs and preferences.
  • Obtain specific body measurements from individuals, following appropriate procedures and ensuring their comfort and dignity.
  • Provide individuals with information and advice on eating to maintain optimum nutritional status, using appropriate communication methods and resources.
Provide support for individuals with communication and interaction difficultiesReal unit · ProQual Awarding Body
You'll explore legislative, national, and organisational frameworks relevant to supporting individuals with communication and interaction difficulties. The unit covers roles, responsibilities, and good practice principles that influence effective support provision.

What you'll be able to do

  • Understand current legislation related to supporting individuals with communication and interaction difficulties.
  • Understand national guidelines related to supporting individuals with communication and interaction difficulties.
  • Understand organisational policies related to supporting individuals with communication and interaction difficulties.
  • Understand organisational protocols related to supporting individuals with communication and interaction difficulties.
  • Understand good practice related to supporting individuals with communication and interaction difficulties.
  • Understand the roles and responsibilities of those involved in supporting individuals with communication and interaction difficulties.
  • Understand normal communication processes.
  • Understand the nature and impact of impaired communication.
  • Understand a range of methods for interacting effectively with individuals who have communication difficulties.
  • Support individuals with communication and interaction difficulties to carry out learning tasks and activities, adapting approaches as necessary.
  • Support individuals with communication and interaction difficulties to communicate effectively with others, using appropriate communication aids and strategies.
Provide support for mobilityReal unit · ProQual Awarding Body
It teaches you to understand the importance of mobility for physical and mental well-being. You'll prepare for mobility activities, support individuals to maintain mobility, and observe, record, and report on mobility support.

What you'll be able to do

  • Understand the importance of mobility for individuals' physical well-being
  • Understand the importance of mobility for individuals' mental well-being
  • Prepare the environment for mobility activities to ensure safety
  • Prepare equipment for mobility activities to ensure suitability
  • Support individuals to keep mobile in accordance with their care plan
  • Observe activities to support mobility to identify any issues
  • Record activities to support mobility accurately and completely
  • Report on activities to support mobility to the relevant personnel
Provide support for sleepReal unit · ProQual Awarding Body
This unit covers the importance of sleep for physical and mental health and factors affecting sleep quality. You'll learn to establish suitable sleep conditions, assist individuals to sleep, monitor sleep, and access relevant information and advice.

What you'll be able to do

  • Understand the importance of sleep for physical and mental well-being across the lifespan.
  • Understand the factors that can affect an individual's ability to sleep.
  • Establish environmental and personal conditions that are conducive to sleep, considering individual preferences and needs.
  • Assist an individual to prepare for sleep, using appropriate techniques and strategies.
  • Monitor an individual's sleep patterns and identify any potential problems.
  • Access information and advice about difficulties with sleep from relevant professionals and organisations.
Provide support for therapy sessionsReal unit · ProQual Awarding Body
This unit covers supporting individuals during therapeutic sessions to ensure their needs are met effectively.

What you'll be able to do

  • Understand the benefits of therapy sessions
Provide support to continue recommended therapiesReal unit · ProQual Awarding Body
It teaches you to support individuals in continuing recommended therapies. You'll learn to encourage participation, provide support, observe and report on therapy activities, and work collabouratively with healthcare professionals.

What you'll be able to do

  • Understand the importance of supporting individuals to continue with therapies recommended by healthcare professionals
  • Encourage individuals to actively participate in activities recommended by therapists, promoting their independence and well-being
  • Provide practical and emotional support to individuals to enable them to continue with their recommended therapy programmes
  • Observe individuals during recommended therapy sessions, noting their progress, any difficulties encountered, and any changes in their condition
  • Accurately record observations made during recommended therapy sessions, using appropriate documentation methods
  • Report observations to the relevant healthcare professionals in a timely and effective manner
  • Contribute to the evaluation and review of recommended therapies, providing feedback on their effectiveness and any necessary adjustments
Provide support to maintain and develop skills for everyday lifeReal unit · ProQual Awarding Body
You'll understand the context of supporting individuals to maintain and develop skills for everyday life. The unit covers planning, supporting skill development or retention, and evaluating the effectiveness of support provided.

What you'll be able to do

  • Understand the context of supporting skills for everyday life.
  • Support individuals to plan for maintaining and developing skills for everyday life.
  • Support individuals to retain, regain or develop skills for everyday life.
  • Evaluate support for developing or maintaining skills for everyday life.
Provide support to the surgical team when preparing individuals for operative and invasive proceduresReal unit · ProQual Awarding Body
You'll understand how to prepare individuals for operative and invasive procedures following national guidelines, policies, and protocols. The unit includes factors influencing the choice of surgical instruments and the role of support during preparation.

What you'll be able to do

  • Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice, including pre-operative checks and patient communication.
  • Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures, including their purpose and suitability.
  • Support others to prepare individuals for operative and invasive procedures, providing assistance and reassurance as required.
  • Select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures, following safety protocols and infection control measures.
Receive Pharmaceutical StockReal unit · ProQual Awarding Body
You'll learn to receive pharmaceutical stock accurately, check deliveries against orders, identify discrepancies, and store stock correctly. The unit emphasises compliance with current legislation, organisational procedures, and good practice.

What you'll be able to do

  • Receive pharmaceutical stock according to organisational procedures.
  • Correctly store pharmaceutical stock in accordance with storage requirements and guidelines.
  • Complete the receipt of pharmaceutical stock, ensuring accurate documentation and record-keeping.
  • Know about the current legislation and good practice guidelines for the receipt of pharmaceutical stock.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when receiving pharmaceutical stock.
  • Operate within the limitations of the job role when receiving pharmaceutical stock.
Receive and handle clinical specimens within the sterile fieldReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to receive and handle clinical specimens within the sterile field safely. It emphasises adherence to health and safety guidance, correct specimen identification, and appropriate storage to maintain specimen integrity.

What you'll be able to do

  • Understand how to receive clinical specimens within the sterile field in line with health and safety guidance.
  • Understand how to handle clinical specimens within the sterile field in line with health and safety guidance.
  • Receive clinical specimens within the sterile field, adhering to correct procedures.
  • Handle clinical specimens within the sterile field, ensuring appropriate storage and labelling.
Receive prescriptions from individualsReal unit · ProQual Awarding Body
You'll learn to accurately receive prescriptions from individuals, verify prescription details, complete financial transactions, and provide relevant information. The unit ensures compliance with legislation, policies, and ethical standards.

What you'll be able to do

  • Ensure that the prescription declaration is complete and accurate, verifying all necessary information.
  • Complete financial transaction procedures accurately and efficiently, adhering to organisational protocols.
  • Provide the individual with relevant information regarding their prescription, including dosage, administration, and potential side effects.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards related to dispensing prescriptions.
  • Operate within the limitations of the job role, recognising when to seek assistance or refer to a qualified professional.
Remove wound closure materialsReal unit · ProQual Awarding Body
You'll gain knowledge of skin anatomy, wound healing, and contamination to safely remove wound closure materials. The unit covers preparation, approved procedures, and techniques to ensure effective and safe removal in line with best practice.

What you'll be able to do

  • Know the anatomy of the skin and underlying tissues
  • Know the physiology of the skin and underlying tissues
  • Understand wound healing
  • Understand wound contamination
  • Understand the rationale for following approved procedures to remove wound closures
  • Understand the rationale for following approved techniques to remove wound closures
  • Prepare to remove wound closure materials
  • Remove wound closure materials
  • Record outcomes of procedures
  • Report outcomes of procedures
Remove wound drainsReal unit · ProQual Awarding Body
It teaches you to understand legislation and good practice related to removing wound drains. You'll prepare for and safely remove drains while caring for and supporting individuals during and after the procedure.

What you'll be able to do

  • Understand current legislation, policy and good practice related to removing wound drains, including infection control and patient safety.
  • Understand factors related to the removal of wound drains, including potential complications and contraindications.
  • Prepare to remove wound drains, ensuring a clean and safe environment and gathering necessary equipment.
  • Remove wound drains safely and effectively, following established procedures and protocols.
  • Care for and support the individual during and after the procedure, monitoring for any adverse reactions and providing appropriate reassurance.
Reprocess endoscopy equipmentReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, policies, and procedures related to reprocessing endoscopy equipment. The unit includes practical skills to carry out reprocessing safely and effectively, and to report and record the process according to standards.

What you'll be able to do

  • Understand current legislation, national guidelines, organisational policies, protocols and good practice related to the safe and effective reprocessing of endoscopy equipment
  • Understand the step-by-step procedures involved in the manual and automated reprocessing of endoscopy equipment, including cleaning, disinfection, and sterilisation
  • Carry out the reprocessing procedure for endoscopy equipment in accordance with established protocols and safety guidelines
  • Report and record all aspects of the reprocessing of endoscopy equipment accurately and completely, including any deviations from standard procedures
Select and wear appropriate personal protective equipment for work in health care settingsReal unit · ProQual Awarding Body
This unit covers legislation, local policies, and protocols related to dress codes and the use of personal protective equipment (PPE) in healthcare settings. You'll develop the ability to select and correctly use appropriate PPE for specific tasks, ensuring compliance with health and safety requirements.

What you'll be able to do

  • Understand legislation, local policy and protocol in relation to dressing for work in a health care setting, including the rationale for specific requirements.
  • Select appropriate personal protective equipment (PPE) for specific tasks in a health care setting.
  • Use personal protective equipment (PPE) correctly in a health care setting, following established procedures.
Service improvement in the health sectorReal unit · ProQual Awarding Body
This unit provides learners with the ability to evaluate their own work and that of others to identify improvements. You'll understand how to make constructive suggestions, discuss changes collabouratively, and implement agreed improvements in health services.

What you'll be able to do

  • Understand how to evaluate own work to identify potential improvements
  • Understand how to evaluate the work of others to identify potential improvements
  • Understand how to make constructive suggestions about how services can be improved
  • Understand how to discuss and agree improvements with others
  • Understand how to make agreed improvements to own work
  • Understand how to support others to make changes
Service improvement in the health sectorReal unit · ProQual Awarding Body
This unit covers methods for evaluating health service delivery and gathering feedback from service users. You'll analyse data to identify improvement areas, communicate constructive suggestions, and implement changes to their own practice to enhance service provision.

What you'll be able to do

  • Carry out evaluation of services.
  • Use different methods to evaluate the effectiveness of services.
  • Pass on constructive ideas for improving service provision.
  • Communicate suggestions for service improvement to relevant personnel.
  • Make changes to own practice to improve service provision.
  • Adapt own working methods to enhance service delivery.
Support Individuals With Specific Communication NeedsReal unit · ProQual Awarding Body
You'll explore specific communication needs and factors affecting them. They will develop skills to identify communication requirements, interact using preferred methods, and promote communication between individuals and others.

What you'll be able to do

  • Understand specific communication needs and factors affecting them
  • Contribute to establishing the nature of specific communication needs of individuals and ways to address them
  • Interact with individuals using their preferred communication
  • Promote communication between individuals and others
  • Support the use of communication technology and aids
  • Review an individual’s communication needs and the support provided to address them
Support carers to meet the care needs of individualsReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, and ethical frameworks related to supporting individuals in the community. You'll understand why some individuals require support and how to ensure carers provide appropriate and person-centred assistance.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals in the community
  • Understand why some individuals may need to be supported in the community, considering factors such as age, disability, and illness
  • Understand how to ensure individuals receive the support they need from carers, promoting their independence and well-being
  • Support carers to meet the care needs of individuals, providing practical and emotional assistance
Support children and young people experiencing transitionsReal unit · ProQual Awarding Body
This unit covers the impact of transitions on children and young people, including emotional well-being and behaviour. You'll understand how to support individuals through transitions and recognise influences affecting their experience.

What you'll be able to do

  • Understand the impact of transitions on children.
  • Understand the impact of transitions on young people.
  • Understand how to support children experiencing transitions.
  • Understand how to support young people experiencing transitions.
  • Understand influences on children experiencing transitions.
  • Understand influences on young people experiencing transitions.
Support disabled children and young people and those with specific requirements.Real unit · ProQual Awarding Body
You'll gain understanding of inclusive principles when working with disabled children and young people and those with specific requirements. The unit covers equality, diversity, rights, and partnership working with families to support age-appropriate development.

What you'll be able to do

  • Understand the principles of working inclusively with disabled children and young people and those with specific requirements, including equality, diversity, and rights.
  • Work in partnership with families with disabled children or young people and those with specific requirements, respecting their views and involving them in decision-making.
  • Support age and developmentally appropriate learning, play or leisure opportunities for disabled children or young people and those with specific requirements, adapting activities to meet individual needs.
  • Evaluate, support and develop existing practice with disabled children and young people and those with specific requirements, identifying areas for improvement and implementing changes.
  • Understand how to work in partnership with other agencies and professionals to support provision for disabled children and young people and those with specific requirements, including communication and collaboration.
Support families who are affected by Acquired Brain InjuryReal unit · ProQual Awarding Body
This unit explores the emotional, financial, and practical impact of acquired brain injury on families. You'll understand relevant legislation and develop skills to assess and support the needs of families caring for individuals affected by brain injury.

What you'll be able to do

  • Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state, including emotional, financial and practical considerations
  • Understand the long term effects of acquired brain injury on family dynamics and relationships
  • Understand legislation that is relevant to carers of an individual effected by acquired brain injury, including their rights and entitlements
  • Assess the support required by families who hold the primary caring role, taking into account their individual needs and circumstances
  • Work in partnership with other professionals and agencies to provide coordinated support to families affected by acquired brain injury
Support families who have a child with a disabilityReal unit · ProQual Awarding Body
You'll understand the emotional, social, and financial impact on families with a child with a disability. They will develop skills to support families, facilitate use of informal networks and community resources, and work in partnership with professionals.

What you'll be able to do

  • Understand the impact on a family of having a child with a disability, including the emotional, social, and financial implications.
  • Support families who have a child with a disability, taking into account their individual needs and preferences.
  • Support families with a child with a disability to use informal networks and community resources, such as support groups and local services.
  • Work in partnership with other professionals and agencies to support families with a child with a disability, ensuring effective communication and collaboration.
Support independence in the tasks of daily livingReal unit · ProQual Awarding Body
You'll understand principles for supporting independence in daily living tasks. They will develop skills to assess support needs and provide assistance with meal planning, household tasks, and maintaining a safe and secure environment.

What you'll be able to do

  • Understand the principles for supporting independence in the tasks of daily living
  • Establish what support is required for daily living tasks
  • Provide support for planning and preparing meals
  • Provide support for buying and using household and personal items
  • Provide support for keeping the home clean and secure
  • Identify and respond to changes needed in support for daily living tasks
Support individuals at the end of lifeReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation and agreed ways of working for end of life care. You'll understand factors affecting care, advance care planning, and develop skills to support individuals and their key people compassionately.

What you'll be able to do

  • Understand the requirements of relevant legislation and agreed ways of working regarding the protection of the rights of individuals at the end of life.
  • Understand the various factors that can affect end of life care for individuals.
  • Understand the principles and processes of advance care planning in relation to end of life care.
  • Provide appropriate support to individuals and key people during end of life care.
  • Understand how to address sensitive issues that may arise in relation to end of life care.
  • Understand the roles of different organisations and support services available to individuals and key people in relation to end of life care.
  • Access appropriate support for the individual or key people from the wider multidisciplinary team.
  • Support individuals sensitively through the process of dying.
  • Take appropriate action following the death of individuals.
  • Manage own feelings and emotions in relation to the dying or death of individuals.
Support individuals during a period of changeReal unit · ProQual Awarding Body
It teaches you to understand reasons for change and individual responses to it. You'll learn to support individuals in planning for, managing, and adapting to change, as well as evaluating the effectiveness of the support provided.

What you'll be able to do

  • Understand reasons for change
  • Understand responses to change
  • Support individuals to plan how to manage change
  • Support individuals to plan how to adapt to change
  • Support individuals to manage change
  • Support individuals to adapt to change
  • Evaluate the support provided during a period of change
Support individuals in undertaking their chosen activitiesReal unit · ProQual Awarding Body
You'll understand legislative and good practice frameworks for supporting individuals in undertaking chosen activities. The unit covers planning support collabouratively and applying principles to enable individuals to engage safely and meaningfully in their activities.

What you'll be able to do

  • Understand current legislation relevant to supporting individuals in undertaking their chosen activities.
  • Understand national guidelines relevant to supporting individuals in undertaking their chosen activities.
  • Understand organisational policies relevant to supporting individuals in undertaking their chosen activities.
  • Understand organisational protocols relevant to supporting individuals in undertaking their chosen activities.
  • Understand good practice principles when supporting individuals to undertake chosen activities.
  • Understand concepts and theories underpinning the support of individuals to undertake chosen activities.
  • Make plans with individuals to support them in undertaking their chosen activities, taking into account their preferences and needs.
  • Support individuals in undertaking their chosen activities in a way that promotes their independence and well-being.
Support individuals to access and use services and facilitiesReal unit · ProQual Awarding Body
It teaches you to understand factors influencing individuals' access to services and facilities, including barriers and discrimination. You'll learn to support individuals in selecting, accessing, using, and reviewing services effectively.

What you'll be able to do

  • Understand factors that influence individuals’ access to services and facilities.
  • Support individuals to select appropriate services and facilities.
  • Support individuals to access services and facilities effectively.
  • Support individuals to use services and facilities effectively.
  • Support individuals to review their access to and use of services and facilities.
Support individuals to access housing and accommodation servicesReal unit · ProQual Awarding Body
This unit provides learners with an understanding of the support available for accessing housing and accommodation services. You'll learn to work with individuals to identify suitable services, plan access, and provide ongoing support.

What you'll be able to do

  • Understand the support available to individuals to access housing services.
  • Understand the support available to individuals to access accommodation services.
  • Work with individuals to identify housing services that meet their needs.
  • Work with individuals to identify accommodation services that meet their needs.
  • Work with individuals to plan to access housing services.
  • Work with individuals to plan to access accommodation services.
  • Work with individuals to access housing services.
  • Work with individuals to access accommodation services.
  • Work with housing services to meet the needs of individuals.
  • Work with accommodation services to meet the needs of individuals.
  • Contribute to the review of housing services for individuals.
  • Contribute to the review of accommodation services for individuals.
Support individuals to carry out their own health care proceduresReal unit · ProQual Awarding Body
Covers supporting individuals in performing their own healthcare tasks safely and effectively.

What you'll be able to do

  • Understand healthcare procedures individuals are likely to undertake
Support individuals to develop and run support groupsReal unit · ProQual Awarding Body
This unit covers the role and benefits of support groups in promoting mental and emotional well-being and social inclusion. You'll learn to support individuals in assessing needs, developing, running, and evaluating support groups effectively.

What you'll be able to do

  • Understand the role of support groups in promoting well-being.
  • Understand the benefits of support groups for individuals.
  • Support individuals to assess the need for additional support groups.
  • Support individuals to develop their own support groups.
  • Support individuals to run support groups effectively.
  • Support individuals to evaluate support groups and identify areas for improvement.
Support individuals to eat and drinkReal unit · ProQual Awarding Body
You'll learn to support individuals with eating and drinking, respecting preferences and dietary needs. The unit covers preparing the environment, providing assistance, maintaining hygiene, and monitoring intake to promote dignity and safety.

What you'll be able to do

  • Support individuals to make informed choices about food and drink, taking into account their preferences and dietary needs
  • Prepare the environment and resources to provide support for eating and drinking
  • Provide support for eating and drinking in a way that promotes dignity and independence
  • Clear away after food and drink, following hygiene and safety procedures
  • Monitor an individual's eating and drinking, and the support provided, and report any concerns
Support individuals to live at homeReal unit · ProQual Awarding Body
This unit provides learners with an understanding of principles and practices for supporting individuals to live at home. You'll contribute to planning, secure additional services, and work in partnership to promote independence and choice.

What you'll be able to do

  • Understand the principles of supporting individuals to live at home, including person-centred approaches.
  • Contribute to planning support for individuals living at home, considering their needs and preferences.
  • Work with individuals to secure additional services and facilities to enable them to live at home safely and comfortably.
  • Work in partnership with other professionals to introduce additional services for individuals living at home.
  • Contribute to reviewing support for individuals living at home, evaluating its effectiveness and making recommendations for improvement.
Support individuals to manage continenceReal unit · ProQual Awarding Body
This unit covers the factors affecting continence management and the skills required to support individuals in managing their own continence with dignity. You'll gain knowledge of safe continence support, the use of equipment, and how to monitor and report on care provided.

What you'll be able to do

  • Understand the various factors that can affect an individual's ability to manage their continence.
  • Support individuals to manage their own continence with dignity and respect.
  • Support the safe and effective use of equipment designed to manage continence.
  • Support continence management in a safe and hygienic manner, following established protocols.
  • Monitor and report on the support provided to individuals for managing their continence, documenting any changes or concerns.
Support individuals to manage dysphagiaReal unit · ProQual Awarding Body
You'll understand how to support individuals managing dysphagia in accordance with legislation, guidelines, and good practice. The unit covers the physical and psychological effects of dysphagia and the importance of nutritional intake, enabling learners to provide appropriate support.

What you'll be able to do

  • Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
  • Understand how dysphagia affects individuals
  • Know the importance of nutritional intake for individuals with dysphagia
  • Support individuals in managing dysphagia by developing skills through participating in therapy programmes
  • Provide information to colleagues regarding individuals’ treatment
Support individuals to manage their financesReal unit · ProQual Awarding Body
You'll develop knowledge of financial information sources, types of financial support, and the importance of accurate information. The unit includes supporting individuals to manage finances, budgeting, applying for assistance, and reviewing financial support while respecting individuals' rights and choices.

What you'll be able to do

  • Access information and advice about financial affairs
  • Provide support for individuals to manage their finances
  • Contribute to applying for financial assistance
  • Contribute to reviewing support for managing finances
Support individuals to meet personal care needsReal unit · ProQual Awarding Body
You'll learn to support individuals in meeting personal care needs safely and respectfully. The unit covers communication, promoting dignity and independence, and providing assistance with hygiene, toileting, and other personal care activities.

What you'll be able to do

  • Work with individuals to identify their needs and preferences in relation to personal care, respecting their dignity and promoting independence.
  • Provide support for personal care safely, following established procedures and using appropriate equipment.
  • Support individuals to use the toilet, providing assistance with mobility, hygiene, and continence management.
  • Support individuals to maintain personal hygiene, assisting with washing, bathing, and oral care.
  • Support individuals to manage their personal appearance, helping with dressing, grooming, and hair care.
  • Monitor and report on support for personal care, documenting observations and communicating any concerns to relevant personnel.
Support individuals undergoing healthcare activitiesReal unit · ProQual Awarding Body
It teaches you to understand healthcare activities and their impact on individuals. You'll learn to prepare individuals for healthcare procedures, support them during activities, and assist with post-care requirements.

What you'll be able to do

  • Understand the purpose and nature of different healthcare activities in order to provide effective support to individuals.
  • Understand the potential impact of healthcare activities on individuals' well-being and emotional state.
  • Prepare individuals physically and emotionally to undergo planned healthcare activities, explaining the process clearly and addressing any concerns.
  • Provide appropriate support to individuals during healthcare activities, ensuring their comfort, safety and dignity.
  • Provide support to individuals following healthcare activities, monitoring their recovery and addressing any immediate needs or concerns.
Support individuals who are bereavedReal unit · ProQual Awarding Body
This unit provides knowledge of the emotional, physical, and social effects of bereavement and principles for supporting bereaved individuals. You'll learn to facilitate expression of grief and understand the role of specialist agencies in bereavement support.

What you'll be able to do

  • Understand the effects of bereavement on individuals
  • Understand principles for supporting individuals who are bereaved
  • Support individuals to express their response to loss
  • Support individuals who are bereaved
  • Understand the role of specialist agencies in supporting individuals who are bereaved
  • Manage own feelings when providing support for individuals who are bereaved
Support individuals who are distressedReal unit · ProQual Awarding Body
This unit covers understanding the causes and effects of distress in individuals and developing skills to prepare for, support, and reduce distress. You'll also learn to record and report on distress while ensuring their own safety and accessing additional support.

What you'll be able to do

  • Understand causes and effects of distress
  • Prepare to support individuals who are experiencing distress
  • Support individuals through periods of distress
  • Support individuals to reduce distress
  • Record and report on an individual’s distress
Support individuals with a learning disability to access healthcareReal unit · ProQual Awarding Body
You'll understand legislation, policies, and guidance relevant to supporting individuals with learning disabilities to access healthcare. The unit covers healthcare services, professional roles, and effective support strategies.

What you'll be able to do

  • Understand the relevant legislation relating to individuals with learning disabilities accessing healthcare.
  • Understand the relevant policies relating to individuals with learning disabilities accessing healthcare.
  • Understand the relevant guidance relating to individuals with learning disabilities accessing healthcare.
  • Understand the function of different healthcare services that an individual with learning disabilities may need to access.
  • Understand the role of professionals within different healthcare services that a person with learning disabilities may need to access.
  • Understand how plans for healthcare underpin long-term health and well-being for individuals with learning disabilities.
  • Understand how regular health checks underpin long-term health and well-being for individuals with learning disabilities.
  • Complete plans for healthcare, in line with agreed procedures.
  • Review plans for healthcare, in line with agreed procedures.
  • Understand the issues that an individual with learning disabilities may face when accessing a variety of healthcare services.
  • Support an individual with learning disabilities when accessing a variety of healthcare services, in line with their care plan.
Support individuals with cognition and learning difficultiesReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good practice for supporting individuals with cognition and learning difficulties. They will develop skills to assist therapists in preparing learning activities and provide support during therapeutic interventions.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition and learning difficulties.
  • Understand cognitive and learning difficulties.
  • Assist the therapist to prepare learning activities for individuals with cognition and learning difficulties.
  • Support individuals with learning tasks.
  • Assist in reviewing learning undertaken by individuals with cognition and learning difficulties.
Support individuals with multiple conditions and/or disabilitiesReal unit · ProQual Awarding Body
You'll understand the impact of multiple conditions and/or disabilities on individuals and their own role in providing support. They will develop skills to assist individuals in managing their conditions and accessing available support.

What you'll be able to do

  • Understand the impact of multiple conditions and/or disabilities on individuals' physical, emotional and social well-being
  • Understand own role and responsibilities in supporting individuals with multiple conditions and/or disabilities
  • Understand the support available for individuals with multiple conditions and/or disabilities from various sources
  • Assist individuals with multiple conditions and/or disabilities to achieve their goals
  • Evaluate the support provided to an individual to engage in activities, identifying areas for improvement
Support individuals with speech and language disorders to develop their communication skillsReal unit · ProQual Awarding Body
You'll understand legislation, policies, and factors affecting individuals with speech and language disorders. They will develop skills to support communication development through therapeutic programmes and appropriate interventions.

What you'll be able to do

  • Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills.
  • Know the factors affecting individuals ability to communicate.
  • Understand how therapeutic programmes and activities are used to support and enhance communication.
  • Prepare to support individuals with speech and language disorders during agreed therapeutic activities.
  • Support the implementation of agreed therapeutic programmes and activities to help individuals with speech and language disorders to develop their communication skills.
Support parents/carers and those in a parental role to care for babies during their first yearReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and good practice for supporting parents and carers in caring for babies during their first year. The unit covers supporting physical, social, emotional, and cognitive development, safeguarding, and ethical considerations.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies, ensuring practice is safe and ethical.
  • Understand how to support the physical, social, emotional and cognitive development of babies during their first year, promoting healthy growth and learning.
  • Provide active support to parents/carers in relation to keeping their babies safe, identifying and addressing potential risks.
  • Provide active support to parents/carers to look after the health needs of their babies, promoting access to healthcare and providing information on common illnesses.
  • Provide active support to parents/carers in meeting the developmental needs of their babies, encouraging play, interaction, and learning opportunities.
Support parents/carers to interact with and care for their newborn babyReal unit · ProQual Awarding Body
This unit covers legislative, national, and organisational frameworks for supporting parents and carers in interacting with and caring for their newborn babies. You'll understand good practice guidelines and how to provide effective support in early parenthood.

What you'll be able to do

  • Understand current legislation related to supporting parents/carers to interact with and care for their newborn baby
  • Understand national guidelines related to supporting parents/carers to interact with and care for their newborn baby
  • Understand policies related to supporting parents/carers to interact with and care for their newborn baby
  • Understand protocols related to supporting parents/carers to interact with and care for their newborn baby
  • Understand good practice guidelines related to supporting parents/carers to interact with and care for their newborn baby
  • Understand the importance of supporting parents/carers to interact with their newborn babies
  • Understand the importance of supporting parents/carers to care for their newborn babies
  • Support parents/carers in caring for their newborn babies
  • Support parents/carers in interacting with their newborn babies
  • Support parents/carers in forming bonds with their newborn babies
  • Support parents/carers in feeding their babies
  • Support parents/carers in keeping their babies clean
  • Support parents/carers in keeping their babies safe
Support participation in learning and development activitiesReal unit · ProQual Awarding Body
This unit provides knowledge of factors affecting participation in learning and development activities. You'll learn to support individuals in preparing for activities and contribute to preparing suitable environments and resources.

What you'll be able to do

  • Understand the factors to take into account when supporting individuals to take part in activities for learning and development
  • Support individuals to prepare for taking part in learning and development activities
  • Contribute to preparing the environment for learning and development activities
  • Contribute to preparing resources for learning and development activities
  • Support individuals to take part in learning and development activities
  • Contribute to the evaluation of learning or development activities
Support young people with a disability to make the transition into adulthoodReal unit · ProQual Awarding Body
This unit equips learners to support young people with disabilities transitioning into adulthood. You'll understand developmental stages, challenges faced, and support options, and develop skills to provide practical and emotional assistance during the transition.

What you'll be able to do

  • Understand the steps and stages of moving from childhood into adulthood, including physical, emotional, and social development.
  • Understand how having a disability may affect the process of moving from childhood into adulthood, including potential challenges and support needs.
  • Know the options for supporting a young person who has a disability to make the transition into adulthood, including education, employment, and independent living.
  • Support a young person with a disability through transition into adulthood, providing guidance, encouragement, and practical assistance.
  • Support a young person to reflect on the transition, helping them to identify their goals, strengths, and areas for development.
The principles of Infection Prevention and ControlReal unit · ProQual Awarding Body
You'll develop understanding of infection prevention and control principles, including roles, responsibilities, legislation, policies, risk assessment, and use of personal protective equipment.

What you'll be able to do

  • Understand roles and responsibilities in the prevention and control of infections
  • Understand legislation and policies relating to prevention and control of infections
  • Understand systems and procedures relating to the prevention and control of infections
  • Understand the importance of risk assessment in relation to the prevention and control of infections
  • Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
  • Understand the importance of good personal hygiene in the prevention and control of infections
The role of the health and social care workerReal unit · ProQual Awarding Body
You'll understand working relationships within health and social care, including the roles and responsibilities of different professionals. The unit covers effective communication, collabouration, adherence to organisational policies, and working in partnership with others to support service delivery.

What you'll be able to do

  • Understand working relationships in health and social care, including the roles and responsibilities of different professionals.
  • Work in ways that are agreed with the employer, adhering to organisational policies and procedures.
  • Work in partnership with others, including colleagues, service users, and their families.
Transport, transfer and position individuals and equipment within the perioperative environmentReal unit · ProQual Awarding Body
You'll understand health and safety measures, manual handling risks, and pressure area care requirements when transporting, transferring, and positioning individuals and equipment in the perioperative environment. The unit includes preparation, safe practice, and risk management.

What you'll be able to do

  • Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment.
  • Understand the risks associated with manual handling and how to minimise them.
  • Understand the requirements for pressure area care in the perioperative environment.
  • Understand the principles of pressure area care and the equipment used to prevent pressure sores.
  • Prepare to transport individuals within the perioperative care environment.
  • Check the individual's condition and the route before transporting them.
  • Assist in the transfer and positioning of individuals within the perioperative environment.
  • Use appropriate manual handling techniques and equipment to assist in the transfer and positioning of individuals.
Understand Child and Young Person Development.Real unit · ProQual Awarding Body
You'll understand the expected physical, cognitive, social, and emotional development of children and young people from birth to 19 years. The unit covers factors influencing development, monitoring techniques, and the importance of early intervention.

What you'll be able to do

  • Understand the expected pattern of development for children and young people from birth to 19 years.
  • Understand the factors that influence children and young people’s development and how these affect practice.
  • Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern.
  • Understand the importance of early intervention to support the speech, language and communication needs of children and young people.
  • Understand the potential effects of transitions on children and young people’s development.
Understand Models of DisabilityReal unit · ProQual Awarding Body
You'll examine different models of disability, including medical, social, and biopsychosocial approaches. The unit explores how these models influence individual identity, experience, and the delivery of services.

What you'll be able to do

  • Understand the difference between various models of disability.
  • Understand how the adoption of different models of disability can shape an individual’s identity and experience.
  • Understand how the adoption of different models of disability can shape service delivery.
Understand Physical DisabilityReal unit · ProQual Awarding Body
It teaches you to understand physical disability, distinguishing between the individual and their disability. You'll explore societal impacts and the importance of promoting inclusion and independence.

What you'll be able to do

  • Understand the importance of differentiating between the individual and the disability
  • Understand the concept of physical disability
  • Understand the impact of living with a physical disability within society
  • Understand the importance of promoting inclusion and independence
Understand Sensory LossReal unit · ProQual Awarding Body
This unit provides learners with an understanding of sensory loss, including social, psychological, and environmental factors affecting individuals. You'll explore effective communication methods and recognise signs of sight and hearing loss.

What you'll be able to do

  • Understand the factors that impact on an individual with sensory loss.
  • Understand the importance of effective communication for individuals with sensory loss.
  • Understand the main causes and conditions of sensory loss.
  • Recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken.
Understand how to support individuals with autistic spectrum conditionsReal unit · ProQual Awarding Body
This unit provides knowledge of autistic spectrum conditions, including core characteristics, variations in presentation, and associated co-occurring conditions. You'll understand the impact on individuals and those around them, relevant theories, and the legal and policy frameworks supporting good practice.

What you'll be able to do

  • Understand the main characteristics of autistic spectrum conditions, including variations in presentation.
  • Understand how autistic spectrum conditions can impact on the lives of individuals and those around them, considering social, emotional, and practical aspects.
  • Understand different theories and concepts about autism, including their strengths and limitations.
  • Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions, including relevant legislation and guidance.
  • Understand how to achieve effective communication with individuals with an autistic spectrum condition, adapting communication styles as needed.
  • Understand how to support individuals with an autistic spectrum condition, promoting independence and well-being.
Understand how to work in end of life careReal unit · ProQual Awarding Body
This unit provides learners with an understanding of diverse cultural, religious, and personal perspectives on death and dying. It covers the aims, principles, and policies of end of life care, emphasising effective communication and how to access support services for individuals and their families.

What you'll be able to do

  • Describe different perspectives on death and dying, including cultural, religious, and personal viewpoints
  • Explain the aims, principles, and policies of end of life care, including palliative care and hospice care
  • Explain factors regarding communication in end of life care, including active listening, empathy, and sensitivity
  • Identify how to access the range of support services available to individuals and others, including bereavement support and counselling services
Understand loss and grief in end of life careReal unit · ProQual Awarding Body
This unit provides an understanding of loss and grief processes in end-of-life care. You'll learn how to support individuals experiencing bereavement and manage their own feelings while maintaining professional boundaries.

What you'll be able to do

  • Know the process of loss and grief to understand the stages individuals may experience
  • Understand loss in the context of end of life care to provide appropriate support
  • Understand how to support people following bereavement to help them cope with their grief
  • Understand how to manage own feelings of loss and grief when working in end of life care to maintain professional boundaries and well-being
Understand mental health problemsReal unit · ProQual Awarding Body
This unit introduces learners to the main forms of mental ill health, their characteristics, and potential causes. You'll understand the impact of mental ill health on individuals’ daily lives and social networks, recognising the broader effects on well-being.

What you'll be able to do

  • Know the main forms of mental ill health, including their characteristics and potential causes.
  • Know the impact of mental ill health on individuals, including their daily lives, relationships, and overall well-being.
  • Know the impact of mental ill health on others in the individual's social network, such as family, friends, and carers.
Understand mental well-being and mental health promotionReal unit · ProQual Awarding Body
This unit provides an understanding of different perspectives on mental well-being and mental health across the lifespan. You'll explore social, cultural, and environmental influences and learn how to implement strategies to promote mental well-being and mental health.

What you'll be able to do

  • Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
  • Understand the social, cultural and environmental factors that can affect mental well-being and mental health.
  • Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
  • Use appropriate communication techniques to promote mental well-being and mental health.
Understand the context of supporting individuals with learning disabilitiesReal unit · ProQual Awarding Body
You'll gain understanding of the legislative and policy context supporting individuals with learning disabilities. The unit covers the nature of learning disabilities, historical context, and principles of advocacy and empowerment.

What you'll be able to do

  • Understand the relevant legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
  • Understand the nature and characteristics of learning disability, including different types and levels of support required.
  • Understand the historical context of learning disability and how societal attitudes have evolved over time.
  • Understand the basic principles and practice of advocacy, empowerment, and active participation in relation to supporting individuals with learning disabilities and their families.
  • Understand how views and attitudes, both positive and negative, impact on the lives of individuals with learning disabilities and their family carers.
  • Promote effective communication with individuals with learning disabilities, adapting communication methods to meet their individual needs.
Understand the impact of Acquired Brain Injury on individualsReal unit · ProQual Awarding Body
This unit provides learners with an understanding of Acquired Brain Injury (ABI), including types, causes, and impacts on individuals. You'll explore physical, cognitive, emotional effects, specialist communication needs, and personality changes associated with ABI.

What you'll be able to do

  • Understand the different types and causes of Acquired Brain Injury (ABI)
  • Understand the potential physical, cognitive, and emotional impact of Acquired Brain Injury on individuals
  • Understand the specialist communication needs of an individual with Acquired Brain Injury, including strategies to support effective communication
  • Understand how personality changes resulting from Acquired Brain Injury can affect an individual and those providing support
  • Understand the potential causes and impact of challenging behaviour associated with Acquired Brain Injury
Understand the process and experience of dementiaReal unit · ProQual Awarding Body
This unit provides knowledge of the process and experience of dementia, including neurological changes and types of dementia. You'll understand the impact of diagnosis and the importance of person-centred dementia care.

What you'll be able to do

  • Understand the neurology of dementia, including the different types of dementia and their associated neurological changes.
  • Understand the impact of recognition and diagnosis of dementia on individuals, their families, and carers.
  • Understand how dementia care must be underpinned by a person-centred approach, focusing on the individual's needs, preferences, and values.
Undertake agreed pressure area careReal unit · ProQual Awarding Body
You'll understand skin anatomy and physiology related to pressure area care and the effects of pressure on tissues. The unit covers good practice in following care plans, use of materials and equipment, and recognising risk factors to prevent pressure damage.

What you'll be able to do

  • Understand the basic anatomy and physiology of the skin and underlying tissues in relation to the development of pressure areas.
  • Understand the factors that contribute to the risk of pressure area development.
  • Understand good practice guidelines and procedures in relation to own role when undertaking pressure area care.
  • Follow the agreed care plan for an individual at risk of, or with, pressure areas.
  • Understand the appropriate use of materials, equipment and resources available when undertaking pressure area care.
  • Prepare the individual and the environment prior to undertaking pressure area care.
  • Undertake agreed pressure area care procedures safely and effectively, according to the care plan.
Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy checkReal unit · ProQual Awarding Body
This unit equips learners with skills to undertake an in-process accuracy check of assembled prescribed items. You'll confirm prescription suitability, verify dispensed items, resolve errors, and comply with relevant legislation and organisational procedures.

What you'll be able to do

  • Confirm that the prescription is suitable for dispensing based on relevant information.
  • Check dispensed items against the prescription to ensure accuracy.
  • Resolve dispensing errors and near misses according to established procedures.
  • Confirm an in-process accuracy check has been completed according to organisational protocols.
  • Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when undertaking accuracy checks.
  • Operate within the limitations of the job role when undertaking accuracy checks.
Undertake physiological measurementsReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policies, and good practice for undertaking physiological measurements. The unit covers preparation, measurement techniques, recording, reporting results, and maintaining confidentiality and data protection throughout the process.

What you'll be able to do

  • Understand relevant legislation, policy and good practice for undertaking physiological measurements
  • Understand the physiological states that can be measured
  • Prepare to take physiological measurements
  • Undertake physiological measurements
  • Record and report results of physiological measurements
Undertake stoma careReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, anatomy, and physiology related to stoma care. They will develop skills to prepare individuals and perform stoma care safely, adhering to good practice and hygiene standards.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, protocols and good practice related to assessment for stoma care.
  • Understand the anatomy and physiology in relation to conditions requiring stoma care.
  • Prepare individuals physically and emotionally for stoma care procedures.
  • Carry out stoma care for individuals in a safe, hygienic and person-centred manner.
  • Monitor and check individuals following stoma care, identifying any potential complications or concerns.
Undertake tissue viability risk assessmentsReal unit · ProQual Awarding Body
This unit provides learners with an understanding of tissue viability risk assessment to prevent pressure ulcers. You'll learn to undertake, record, and report assessments using recognised tools and understand when reassessment is necessary.

What you'll be able to do

  • Understand the need for tissue viability risk assessment.
  • Undertake tissue viability risk assessment.
  • Record and report on tissue viability risk assessment.
  • Understand when the risk assessment should be reviewed.
Undertake treatments and dressings of lesions and woundsReal unit · ProQual Awarding Body
You'll develop knowledge of safety measures, infection control, and wound healing processes related to treating lesions and wounds. The unit covers preparation, procedure execution, and accurate recording and reporting to ensure safe and effective wound care.

What you'll be able to do

  • Understand safety measures specific to undertaking treatments and dressings of lesions and wounds
  • Understand wound infection and healing
  • Understand the rationale for carrying out procedures when treating wounds/lesions
  • Prepare to treat and dress lesions and wounds
  • Carry out treatments and dressings to lesions/wounds
  • Record and report outcomes of the activities
Undertake urethral catheterisation processesReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, anatomy, and good practice related to urethral catheterisation. They will develop skills to prepare, insert, monitor, and care for urethral catheters safely and effectively.

What you'll be able to do

  • Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation, including consent and confidentiality.
  • Understand the relevant anatomy and physiology of the urinary system in relation to urethral catheterisation.
  • Prepare to insert urethral catheters, ensuring the correct equipment is available and the environment is suitable.
  • Insert urethral catheters safely and effectively, following established procedures and guidelines.
  • Monitor and care for the urethral catheter after insertion, observing for any complications and providing appropriate care.
  • Care for and support the individual during and after the procedure, providing reassurance and addressing any concerns.
Work in partnership with families to support individualsReal unit · ProQual Awarding Body
You'll understand the principles of partnership working with families to support individuals. The unit covers establishing positive relationships, planning shared care approaches, facilitating access to support, and effective communication with families.

What you'll be able to do

  • Understand partnership working with families
  • Establish and maintain positive relationships with families
  • Plan shared approaches to the care and support of individuals with families
  • Work with families to access support in their role as carers
  • Exchange and record information about partnership work with families
  • Contribute to reviewing partnership work with families
  • Provide feedback about support for families
Work with babies and young children to promote their development and learning.Real unit · ProQual Awarding Body
You'll gain an understanding of the key stages of development and learning in babies and young children, including attachment needs. The unit covers promoting development through appropriate activities and sensitive engagement with children.

What you'll be able to do

  • Understand the key stages of development and learning in babies and young children, including physical, cognitive, social and emotional development.
  • Promote the development and learning of babies and young children through appropriate activities and interactions.
  • Understand the importance of attachment for babies and young children and how to recognise and respond to their attachment needs.
  • Engage with babies and young children in a sensitive and responsive manner, being attuned to their individual needs.
  • Work in partnership with parents and carers to promote the learning and development of babies and young children, respecting their role and expertise.
Work with other professionals and agencies to support individuals with physical disabilityReal unit · ProQual Awarding Body
It teaches you to understand the roles of professionals and agencies supporting individuals with physical disabilities. You'll assess needs and demonstrate partnership working to provide inclusive social care.

What you'll be able to do

  • Understand the contribution that other professionals and agencies can make to support individuals with physical disabilities, including their roles and responsibilities.
  • Assess the needs of individuals with physical disabilities for inclusive social care provision, taking into account their individual circumstances and preferences.
  • Demonstrate partnership working with other professionals and agencies to support individuals with physical disabilities.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsAdminister medication to individuals, and monitor the effectsAdminister oral nutritional products to individualsAdvise and inform individuals on managing their conditionAnalyse and present health related data and informationAnatomy and Physiology for Maternity Support WorkersAssemble prescribed itemsAssist and support individuals to use alternative and augmentative communication systems _AAC_

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
ProQual Level 2 Diploma in Healthcare and Social Care Support Skills
  • Administer Oral Anti-Cancer Therapy
  • Advise an individual on exposure to allergens
  • Agree a plan to enable individuals to manage their health condition
  • Assess individuals' needs and abilities before planning exercise and physical activities
  • Collate, analyse and interpret surveillance data to assess risks to population health, wellbeing and safety
  • Collect and validate data and information in a health context
  • Collect food, water and environmental specimens
  • Comply with the requirements of Good Distribution Practice for the import or export and storage of medicinal products
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Associate Pharmaceutical Sales Representative

Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a truly impactful and rewarding career, whether that's becoming a top-tier individual contributor or leading a team. Show us your drive, and we'll help you get there.

See the whole journey →

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Administer Oral Anti-Cancer TherapyAdvise an individual on exposure to allergensAgree a plan to enable individuals to manage their health conditionAssess individuals' needs and abilities before planning exercise and physical activitiesCollate, analyse and interpret surveillance data to assess risks to population health, wellbeing and safetyCollect and validate data and information in a health contextCollect food, water and environmental specimensComply with the requirements of Good Distribution Practice for the import or export and storage of medicinal productsContribute to effective multidisciplinary team workingContribute to the development of the multidisciplinary team and its membersContribute to the effective performance of your organisationDevelop a framework for professional, scientific, technical and legislative support for RadiopharmacyDevelop a training programme for staff to ensure compliance with the requirements of Good Distribution Practice LegacyDevelop and sustain cross-sectoral collaborative working for health and wellbeingDevelop models for processing data and information in a health contextDispense herbal medicines and productsEnable individuals and families to put informed choices for optimising their mental health and social well-beingEnable individuals to manage their defined health condition+39 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsLevel 2

Applied to your work in any of these jobs

Learners will understand legislation, anatomy, and good practice related to adapting and fitting healthcare equipment and assistive technology. They will develop skills to carry out adaptations safely, considering risk assessments and informed consent.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

198 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.

  1. Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs
  2. Administer medication to individuals, and monitor the effects
  3. Administer oral nutritional products to individuals
  4. Advise and inform individuals on managing their condition
  5. Analyse and present health related data and information
  6. Anatomy and Physiology for Maternity Support Workers

and 192 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.