ProQual Awarding Body · RQF Level 2
ProQual Level 2 Certificate in Healthcare and Social Care Support Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits13
- Guided learning100 hours
- Units in this qualification200
Awarded by ProQual Awarding Body · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 2 Certificate in Healthcare and Social Care Support Skills is aimed at individuals in a wide range of work environments where they are required to undertake a changing range or a limited number of Healthcare and Social Care tasks, ensuring they can demonstrate their competence and skills.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs
- Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs
- Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products
- Adapt prescribed items to meet individuals’ needs
- Fit prescribed items to meet the needs of individuals
Administer medication to individuals, and monitor the effectsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand legislation, policy and procedures relevant to the safe and effective administration of medication.
- Know about common types of medication, their intended use, and potential side effects.
- Understand procedures and techniques for the accurate and safe administration of medication.
- Prepare appropriately for the administration of medication to individuals.
- Administer medication to individuals according to prescribed instructions and established procedures.
- Monitor individuals' responses to medication and report any adverse effects or concerns.
Administer oral nutritional products to individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to administering oral nutritional products to individuals.
- Understand national guidelines related to administering oral nutritional products to individuals.
- Understand policies related to administering oral nutritional products to individuals.
- Understand protocols related to administering oral nutritional products to individuals.
- Understand good practice guidelines related to administering oral nutritional products to individuals.
- Understand common nutritional products and their uses.
- Understand how to manage possible reactions to the use of nutritional products.
- Prepare for oral administration of nutritional products.
- Administer oral nutritional products to individuals safely and effectively.
- Maintain stock of nutritional products according to organisational procedures.
Advise and inform individuals on managing their conditionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand good practice in identifying information requirements related to managing conditions.
- Understand different health conditions and their potential impact on individuals.
- Understand the effects of change on individuals’ lifestyles and well-being.
- Ascertain the specific information and advice needs of individuals regarding their condition.
- Agree plans with individuals to adapt their lifestyle to manage their condition effectively.
Analyse and present health related data and informationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to the analysis and presentation of health related data and information.
- Understand national guidelines related to the analysis and presentation of health related data and information.
- Understand policies related to the analysis and presentation of health related data and information.
- Understand protocols related to the analysis and presentation of health related data and information.
- Understand good practice related to the analysis and presentation of health related data and information.
- Prepare to analyse data and information in a health context.
- Prepare to present outputs in a health context.
- Carry out analysis of data and information.
- Review the outputs of the analysis.
- Present the outputs of the analysis.
Anatomy and Physiology for Maternity Support WorkersReal unit · ProQual Awarding Body
What you'll be able to do
- Know the anatomy and physiology of the female reproductive system, including the structure and function of its various components.
- Know the anatomy and physiology of the breast, including its structure, function, and hormonal influences.
- Understand physical changes during pregnancy, including hormonal, physiological, and anatomical adaptations.
Assemble prescribed itemsReal unit · ProQual Awarding Body
What you'll be able to do
- Prepare to assemble prescribed items in accordance with organisational procedures.
- Select the correct prescribed item based on the given instructions and requirements.
- Label and package assembled prescribed items accurately and securely.
- Complete the assembly process efficiently and effectively, following all relevant guidelines.
- Comply with current legal and ethical requirements related to the assembly of prescribed items.
- Adhere to organisational standard operating procedures during the assembly process.
- Follow relevant national and local guidelines and policies when assembling prescribed items.
Assist and support individuals to use alternative and augmentative communication systems _AAC_Real unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems.
- Understand how to assist and support the use of AAC systems.
- Understand how AAC systems support the needs of individuals.
- Prepare AAC equipment for individuals to use.
- Assist and support individuals to use AAC systems.
Assist in implementing treatment programmes for individuals with severely reduced movement/mobilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols, and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility.
- Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility, including the impact of reduced mobility on body systems.
- Understand the specific components and objectives of treatment programmes for individuals with severely reduced movement/mobility.
- Implement treatment programmes for individuals with severely reduced movement/mobility, following instructions and guidelines from qualified professionals.
Assist in planning and evaluating learning activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities
- Understand different adult learning styles and how they impact learning
- Understand the roles and responsibilities of all those involved in planning, implementing and evaluating learning activities
- Assist in the planning of learning activities, under supervision
- Contribute to the evaluation of learning activities, under supervision
Assist in receiving, handling and dispatching clinical specimensReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens to minimise risks
- Understand the reasons for using different types of containers and transport media for different clinical specimens to maintain their integrity
- Assist others to receive, handle, label and dispatch clinical specimens according to established protocols and procedures
Assist in testing individuals’ abilities prior to planning physical activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities.
- Understand the legal and ethical considerations when assisting in testing individuals prior to planning physical activities.
- Understand health related topics in relation to physical activities.
- Understand the importance of pre-exercise screening and risk assessment.
- Understand motivation factors for physical activities.
- Understand how to encourage individuals to participate in physical activities.
- Carry out preparations to assess individuals’ ability to exercise.
- Prepare the environment and equipment for testing individuals' ability to exercise.
- Assist the practitioner to administer tests to assess individuals’ ability to exercise.
- Accurately record and report test results under supervision.
Assist in the Issuing of Pharmaceutical StockReal unit · ProQual Awarding Body
What you'll be able to do
- Assemble stock for issue accurately and efficiently.
- Issue stock according to established procedures and documentation requirements.
- Complete the issuing process, ensuring all necessary records are updated and maintained.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to pharmaceutical stock management.
- Operate within the limitations of the job role, seeking guidance and support when necessary.
Assist in the administration of medicationReal unit · ProQual Awarding Body
What you'll be able to do
- Know the current legislation, guidelines and policies relevant to the administration of medication
- Understand own role in assisting in the administration of medication
- Understand the requirements and procedures for assisting in the administration of medication
Assist in the delivery of perioperative care and support to individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the potential effects of the perioperative environment on individuals undergoing perioperative care
- Understand the potential effects of perioperative procedures on individuals undergoing perioperative care
- Support individuals in a perioperative environment according to their care plan
- Monitor individuals in a perioperative environment according to the requirements of their care plans
Assist in the implementation of programmes to increase mobility, movement and functional independenceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence.
- Understand health topics related to restoring movement and functional independence.
- Understand treatment programmes related to restoring movement and functional independence.
- Assist in implementing programmes to restore mobility, movement and functional independence.
- Make records and provide information to the practitioner.
Assist in the issuing of prescribed itemsReal unit · ProQual Awarding Body
What you'll be able to do
- Confirm the identity of the individual
- Identify whether the individual is taking other medication
- Issue prescribed items
- Operate within the limitations of the job role at all times
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Assist in the manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
What you'll be able to do
- Prepare the environment to ensure it is suitable for the assembly or manufacture of medicinal products
- Prepare equipment to ensure it is ready for the assembly or manufacture of medicinal products
- Prepare ingredients to ensure they are ready for the assembly or manufacture of medicinal products
- Prepare self to ensure readiness for the assembly or manufacture of medicinal products
- Assist with the preparation of medicinal products according to instructions
- Assist with the processing of medicinal products according to instructions
- Complete the assembly process of medicinal products according to instructions
- Complete the manufacturing process of medicinal products according to instructions
- Operate within the limitations of the job role when assisting in the manufacture and assembly of medicinal products
- Comply with standard operating procedures when assisting in the manufacture and assembly of medicinal products
- Comply with health and safety policies when assisting in the manufacture and assembly of medicinal products
- Comply with environmental monitoring policies when assisting in the manufacture and assembly of medicinal products
Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
What you'll be able to do
- Follow health and safety procedures in the workplace
- Assist in the preparation of the work area
- Assist in the preparation and completion of documentation for the product
- Assist in the preparation and completion of labels for the product
- Select raw materials for the preparation of the product
- Prepare raw materials for the preparation of the product
- Work within the limitations of the job role
Assist in the sale of medicines and productsReal unit · ProQual Awarding Body
What you'll be able to do
- Identify customers' needs when assisting in the sale of medicines and products.
- Refer a customer to the appropriate authority when necessary during the sale of medicines and products.
- Understand when the sale of over-the-counter (OTC) medicines cannot be completed, according to regulations and guidelines.
- Sell medicines or products in accordance with relevant procedures and guidelines.
- Know the local policy, legislation, and good practice guidelines for the sale of medicines and products.
Assist others to monitor individuals’ progress in managing dysphagiaReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia, including their implications for practice.
- Understand how to assist others in monitoring the progress of individuals with dysphagia, including the methods and techniques used.
- Know the action to take as a result of the monitoring undertaken, including when to escalate concerns and who to report to.
- Assist others in monitoring individual’s progress in managing dysphagia, following established procedures and protocols.
- Report and record an individual's progress in managing their dysphagia accurately and comprehensively, in accordance with organisational requirements.
Assist others to plan presentationsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the different techniques and resources that can be used in planning presentations.
- Assist others in planning presentations by providing guidance and support in selecting appropriate techniques and resources.
- Assist others in planning presentations by helping them to structure their content effectively.
- Assist others in planning presentations by helping them to identify their target audience and tailor their presentation accordingly.
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy servicesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand national guidelines related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand policies related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand protocols related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand the communication needs of individuals from diverse linguistic and cultural backgrounds
- Understand the communication abilities of individuals from diverse linguistic and cultural backgrounds
- Understand how to provide speech and language therapy related care for individuals from diverse linguistic and cultural backgrounds
- Understand how to provide speech and language therapy related support for individuals from diverse linguistic and cultural backgrounds
- Know the types of information required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Know the types of materials required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Assist professionals in providing support for individuals from diverse linguistic and cultural backgrounds
- Assist professionals in providing support for significant others from diverse linguistic and cultural backgrounds
Assist the practitioner to carry out health care activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities, including their implications for practice.
- Assist the practitioner in carrying out health care activities, following instructions and providing appropriate support.
Assist with the provision of a pharmacy service to meet individuals’ needsReal unit · ProQual Awarding Body
What you'll be able to do
- Identify individual’s needs in relation to pharmacy services.
- Provide information which meets the requirements of the individual.
- Resolve individual’s issues and concerns relating to the pharmacy service.
- Comply with organisational standard operating procedures, policies and procedures.
- Work within the limitations of the job role when assisting with the provision of a pharmacy service.
Assure the effective functioning of radiographic image processing equipmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the legislation related to assuring the effective functioning of radiographic image processing equipment.
- Understand the policy related to assuring the effective functioning of radiographic image processing equipment.
- Understand the good practice guidelines related to assuring the effective functioning of radiographic image processing equipment.
- Understand the procedures involved in radiographic image processing equipment.
- Understand the techniques involved in radiographic image processing equipment.
- Monitor the functioning of radiographic image processing equipment.
- Monitor the functioning of radiographic image processing environments.
- Report on the functioning of radiographic image processing equipment, in line with agreed procedures.
Care for a newly born baby when the mother is unable to do soReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies when the mother is unable to do so.
- Understand how to meet the physical, social, emotional and developmental needs of newborns, including feeding, hygiene, and stimulation.
- Contribute to the safety of newborn babies within care, including monitoring their condition and responding to emergencies.
- Feed, bathe and clothe newborn babies in line with local policy and protocol, ensuring their comfort and well-being.
Care for individuals with naso-gastric tubesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures
- Prepare to carry out naso-gastric procedures
- Support individuals undergoing naso-gastric procedures
Care for individuals with urethral cathetersReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to caring for individuals with urethral catheters.
- Understand national guidelines related to caring for individuals with urethral catheters.
- Understand organisational policies related to caring for individuals with urethral catheters.
- Understand organisational protocols related to caring for individuals with urethral catheters.
- Understand good practice related to caring for individuals with urethral catheters.
- Understand the procedure of urethral catheterisation, including potential complications.
- Understand the use and application of various types of catheter care equipment.
- Prepare individuals for urethral catheter care, explaining the procedure and addressing any concerns.
- Carry out care for individuals with urethral catheters, following established procedures and maintaining hygiene standards.
- Monitor and check individuals undergoing urethral catheter care for signs of infection, discomfort, or other complications.
Care for the physical and nutritional needs of babies and young children.Real unit · ProQual Awarding Body
What you'll be able to do
- Provide respectful physical care for babies and young children, ensuring their comfort and hygiene.
- Provide routines for babies and young children that support their health and development, including sleep, feeding, and play.
- Provide opportunities for exercise and physical activity that are appropriate for the age and developmental stage of babies and young children.
- Provide safe and protective environments for babies and young children, minimising risks and hazards.
- Provide for the nutritional needs of babies under 18 months, following appropriate guidelines and individual requirements.
- Understand how to provide for the nutritional needs of young children from 18-36 months, promoting healthy eating habits and balanced diets.
Carry out personal hygiene for individuals unable to care for themselvesReal unit · ProQual Awarding Body
What you'll be able to do
- Know about safety measures specific to undertaking personal hygiene for individuals
- Know the anatomy of the skin, nose, mouth, eyes and ears
- Know the physiology of the skin, nose, mouth, eyes and ears
- Prepare to undertake personal hygiene activities for individuals
- Undertake personal hygiene activities for individuals
- Record the outcome of the activity
- Report the outcome of the activity
Carry out vision screeningReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, policy and good practice related to carrying out vision screening
- Understand the factors related to vision screening
- Prepare to carry out vision screening
- Carry out vision screening
- Support individuals during and after the procedure
Carry out wound drainage careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand safety measures specific to undertaking wound drainage care, including infection control and personal protective equipment.
- Understand the principles of wound drainage and use of related equipment, including different types of drains and their functions.
- Understand procedures and techniques involved in wound drainage, ensuring aseptic technique and minimising patient discomfort.
- Prepare for wound drainage care, including gathering necessary equipment and preparing the patient.
- Carry out wound drainage care, following established procedures and monitoring the patient's condition.
- Record and report outcomes from procedure, documenting observations and any complications.
Causes and Spread of InfectionReal unit · ProQual Awarding Body
What you'll be able to do
- Explain the various causes of infection, including bacteria, viruses, fungi and parasites
- Describe how infections are transmitted, including direct contact, indirect contact, droplet transmission, and airborne transmission
Cleaning, Decontamination and Waste ManagementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to maintain a clean environment to prevent the spread of infection in a healthcare setting
- Understand the principles of the decontamination process in a healthcare setting
- Understand the steps of the decontamination process in a healthcare setting
- Understand the importance of good waste management practice in the prevention of the spread of infection in a healthcare setting
Collaborate in the assessment of environmental and social support in the communityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
- Understand how to assess the need for environmental and social support in the community.
- Understand how to assess the provision of environmental and social support in the community.
- Carry out assessments in collaboration with others to establish the need for environmental and social support in the community.
- Carry out assessments in collaboration with others to establish the provision of environmental and social support in the community.
- Plan changes to be made to the environment and social support with individuals and relevant others.
Collate and communicate health information to individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation in collating and communicating health information to individuals.
- Understand national guidelines in collating and communicating health information to individuals.
- Understand policies in collating and communicating health information to individuals.
- Understand protocols in collating and communicating health information to individuals.
- Understand good practice in collating and communicating health information to individuals.
- Identify the information to be collated, in line with agreed procedures.
- Identify the information to be communicated, in line with agreed procedures.
- Communicate health information, in line with agreed procedures.
Conduct routine maintenance on clinical equipmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment.
- Understand the procedures involved in conducting routine maintenance on clinical equipment.
- Prepare to carry out routine maintenance on clinical equipment.
- Carry out routine maintenance on clinical equipment.
- Report and record on routine maintenance carried out on clinical equipment.
Contribute to effective multidisciplinary team workingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the roles and responsibilities of different professionals within a multidisciplinary team
- Understand the importance of effective communication and collaboration within a multidisciplinary team
- Participate constructively in multidisciplinary team meetings and discussions
- Contribute relevant information and observations to support team decision-making
- Communicate effectively with colleagues from different professional backgrounds when working in a multidisciplinary team
- Use appropriate communication methods to share information with the multidisciplinary team
Contribute to health and safety in health and social careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand own responsibilities relating to health and safety in the work setting.
- Understand the responsibilities of others relating to health and safety in the work setting.
- Understand the use of risk assessments in relation to health and safety, including their purpose and application.
- Understand procedures for responding to accidents and sudden illness in the work setting.
- Reduce the spread of infection through effective hygiene practices.
- Move and handle equipment and other objects safely, using appropriate techniques.
- Handle hazardous substances and materials safely, following relevant guidelines.
- Understand how to promote fire safety in the work setting, including evacuation procedures.
- Implement security measures in the work setting to protect individuals and property.
- Manage own stress and maintain well-being in the workplace.
Contribute to the discharge of individuals to carersReal unit · ProQual Awarding Body
What you'll be able to do
- Describe the procedures for discharging individuals to a carer, including risk assessments and care planning
- Prepare individuals for discharge, including providing information and support
- Contribute to the discharge of individuals to carers, including communicating with the individual, carer, and other professionals
Contribute to the effectiveness of teamsReal unit · ProQual Awarding Body
What you'll be able to do
- Explain the importance of own role and how it contributes to the team performance
- Use feedback to improve personal team performance
- Manage time and commitments effectively
- Establish effective working relationships with all members of the team
- Comply with organisational, national and European legislation
Contribute to the prevention of aggressive and abusive behaviour of peopleReal unit · ProQual Awarding Body
What you'll be able to do
- Take action to discourage aggressive behaviour of people
- Take action to discourage abusive behaviour of people
- Understand the actions to take to discourage aggressive behaviour of people
- Understand the actions to take to discourage abusive behaviour of people
Contribute to the safe use of medical devices in the perioperative environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of following health and safety requirements when using medical devices in the perioperative environment
- Check and handle medical devices in the perioperative environment, according to health and safety procedures
- Check the integrity of instrument trays
- Dispose of used items and equipment safely
Control the use of physical resources in a health settingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to control the use of physical resources in a health setting in line with local policy and protocol
- Advise team members on the control of expenditure and physical resource usage in a health setting
- Monitor expenditure and physical resource usage in a health setting
Deliver exercise sessions to improve individuals’ health and wellbeingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions.
- Understand the role of exercise and its physical effects on the body.
- Understand the principles and rationales for exercise programmes, including tailoring them to individual needs.
- Understand the use of exercise equipment and its safe operation.
- Deliver exercise sessions to improve individuals’ health and wellbeing, ensuring safety and effectiveness.
Deliver training through demonstration and instructionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to deliver training through demonstration and instruction, including the key principles and techniques involved.
- Deliver training by demonstration, ensuring clarity, accuracy, and engagement of learners.
- Deliver training by instruction, using appropriate methods and resources to facilitate learning.
- Review learning and training effectiveness, identifying areas for improvement and providing constructive feedback.
Dementia AwarenessReal unit · ProQual Awarding Body
What you'll be able to do
- Understand what dementia is
- Understand key features of the theoretical models of dementia
- Know the most common types of dementia
- Know the causes of the most common types of dementia
- Understand factors relating to an individual’s experience of dementia
Develop activities and materials to enable individuals to reach specific communication goalsReal unit · ProQual Awarding Body
What you'll be able to do
- Know the normal patterns of learning and communication development of individuals across different age ranges.
- Understand how various speech and language disorders can affect an individual’s learning, communication development, and overall lifestyle.
- Understand how therapy programmes are designed and implemented to enable individuals to achieve specific communication goals.
- Develop suitable activities and materials for therapy programmes based on the identified communication goals of individuals.
Develop and agree individualised care plans for babies and familiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand how to gather relevant information for care planning, including information about the baby's health, development, and family circumstances.
- Understand the factors which impact on care planning needs, including parental skills, resources, and support networks.
- Develop and agree individualised care plans for babies and families, in collaboration with parents/carers and other professionals.
Develop and prepare speech and language therapy resources for alternative and augmentative communication _AAC_ useReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems, including the different types of resources available.
- Determine the resource needs of individuals who use AAC systems, based on their individual communication requirements.
- Cost and order materials, equipment and resources for individuals who use AAC systems, adhering to budgetary constraints and organisational procedures.
- Develop resources for individuals who use AAC systems, ensuring they are appropriate, accessible, and meet the individual's needs.
Develop and sustain effective working relationships with staff in other agenciesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the context of working in partnership with other agencies, including the benefits and challenges of collaborative working.
- Develop effective working relationships with staff in other agencies, based on mutual respect and trust.
- Sustain effective working relationships with staff in other agencies through clear communication, regular meetings, and shared goals.
Develop positive relationships with children and young peopleReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current relevant legislation, national guidelines, local policies, organisational protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand the importance of developing positive relationships with children and young people to support their wellbeing and development.
- Establish positive and trusting relationships with children and young people.
- Provide appropriate information and advice to children and young people in an accessible and supportive manner.
Emergency First Aid SkillsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the role of an emergency first aider
- Understand the responsibilities of an emergency first aider
- Assess an incident to determine the appropriate course of action
- Manage an unresponsive casualty who is breathing normally, following established procedures
- Manage an unresponsive casualty who is not breathing normally, following established procedures
- Recognise the signs and symptoms of a casualty who is choking
- Assist a casualty who is choking, following established procedures
- Manage a casualty who is wounded and bleeding, following established procedures
- Manage a casualty who is in shock, following established procedures
- Understand how to manage a casualty with a minor injury, following established procedures
Enable children and young people to understand their health and well-beingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand factors which impact upon enabling children and young people to understand their health and well-being, including social, emotional, and environmental influences.
- Establish positive relationships with children, young people and relevant others to enable children and young people to understand their health and well-being.
- Provide information and advice to children and young people in relation to their health and well-being, using age-appropriate language and methods.
Enable individuals with behavioural difficulties to develop strategies to change their behaviourReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how relevant legislation, organisational policies, and accepted practice affect the support provided to individuals to manage their behaviour.
- Understand the various factors that can influence an individual's behaviour, including environmental, social, and emotional factors.
- Work collaboratively with individuals to recognise and understand the impact of their behaviour on others.
- Enable individuals to develop and implement strategies for changing their behavioural responses in a positive and constructive manner.
- Evaluate and review the effectiveness of strategies implemented for changing behavioural responses, making adjustments as necessary.
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand what is required to demonstrate competence in own work role within health, social care or children’s and young people’s settings, including relevant standards and expectations.
- Reflect on own practice, identifying strengths and areas for improvement.
- Evaluate own performance against agreed standards and objectives.
- Agree a personal development plan with a supervisor or mentor, outlining specific goals and actions.
- Use learning opportunities and reflective practice to contribute to ongoing personal development and improved performance.
Ensure your own Actions Reduce risks to Health and SafetyReal unit · ProQual Awarding Body
What you'll be able to do
- Identify the hazards in the workplace that could pose a risk to health and safety.
- Act upon identified hazards in the workplace to minimise potential risks.
- Reduce the risks to health and safety in the workplace through appropriate actions and preventative measures.
Examine the feet of individuals with diabetesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand good practice in diabetic foot care
- Understand the factors affecting foot health in individuals with diabetes
- Prepare to conduct an examination on the feet of individuals who have diabetes
- Conduct an examination on the feet of an individual with diabetes
- Report the outcome of foot examinations
Facilitate and monitor housing and accommodation services to support individuals with mental health needsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the relevant legislation related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand national guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand the policies and protocols related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand the nature and operation of the housing sector as related to people with mental health needs.
- Facilitate the arrangement of housing and accommodation services for individuals with mental health needs.
- Monitor the provision of housing and accommodation services for individuals with mental health needs.
- Keep accurate and up-to-date records relating to individuals' housing and accommodation.
Facilitate learning and development activities to meet individual needs and preferencesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the role of learning and development activities in meeting individual needs.
- Identify learning and development activities to meet individual needs and preferences.
- Plan learning and development activities with individuals.
- Prepare for learning and development activities.
- Facilitate learning and development activities with individuals.
- Evaluate and review learning and development activities.
Facilitate person centred assessment, planning, implementation and reviewReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of person centred assessment
- Understand the principles of person centred care planning
- Facilitate person centred assessment
- Contribute to the planning of care
- Contribute to the planning of support
- Support the implementation of care plans
- Monitor care plans
- Facilitate a review of care plans
- Facilitate a review of the implementation of care plans
Give presentations to groupsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
- Understand factors which contribute to effective group presentations, including audience engagement and communication techniques.
- Plan a presentation to facilitate learning, considering the needs and learning styles of the audience.
- Present information to a group in a clear, concise and engaging manner.
Handle information in health and social care settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the need for secure handling of information in health and social care settings.
- Access support for handling information.
- Handle information in accordance with agreed ways of working.
Identify information requirements in a health contextReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context.
- Find and select data requirements in a health context, ensuring accuracy and relevance.
- Prepare resources to retrieve the agreed data and information, in accordance with organisational procedures.
Implement hydrotherapy programmes for individuals and groupsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols and good practice related to implementing hydrotherapy programmes.
- Know the key musculo-skeletal aspects of the body relevant to hydrotherapy, including anatomy and biomechanics.
- Understand the fundamental principles of hydrotherapy practice, including the therapeutic effects of water and safe handling techniques.
- Implement hydrotherapy programmes effectively and safely, following the instructions and guidance of a qualified practitioner.
- Accurately report to the practitioner on the observed outcomes of the hydrotherapy programme, including any changes in the individual's condition or behaviour.
Implement person centred approaches in health and social careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand person centred approaches for care and support
- Work in a person-centred way
- Establish consent when providing care or support
- Encourage active participation
- Support the individual’s right to make choices
- Promote individuals’ well-being
Implement therapeutic group activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin therapeutic group activities within a care setting
- Understand the recognised benefits of therapeutic group activities for individuals
- Plan therapeutic group activities that are appropriate for the needs and abilities of the individuals involved
- Prepare the environment and resources required for therapeutic group activities
- Support individuals to participate fully in therapeutic group activities
- Contribute to the evaluation of therapeutic group activities, identifying areas for improvement
Influencing Others at WorkReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the value of networking in a professional context
Inform an individual of discharge arrangementsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the information needs of individuals regarding discharge arrangements and post-discharge care.
- Inform individuals clearly and accurately about their discharge arrangements, ensuring they understand the information provided.
Insert and secure nasogastric tubesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the purpose and functions of nasogastric tubes and associated procedures
- Prepare the insertion of a nasogastric tube
- Insert a nasogastric tube
- Provide aftercare for individuals following nasogastric tube insertion
Interact with and support individuals using telecommunicationsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the relevant legal and local requirements relating to the appropriate and ethical use of telecommunications when supporting individuals.
- Use a range of telecommunication technologies effectively and safely.
- Engage with individuals in a professional and supportive manner using telecommunications.
- Identify and evaluate any potential risks or dangers for individuals during the telecommunication interaction.
- Terminate the telecommunication interaction appropriately and safely.
Introduction to communication in health, social care or children’s and young people's settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand why effective communication is important in the health, social care or children’s and young people's work setting
- Meet the communication needs of individuals in the work setting
- Meet the language needs of individuals in the work setting
- Meet the wishes of individuals in the work setting
- Meet the preferences of individuals in the work setting
- Reduce barriers to communication in the work setting
- Apply principles relating to confidentiality at work
- Apply practices relating to confidentiality at work
Introduction to duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Explain the implications of duty of care in health, social care or children’s and young people’s settings, including legal and ethical responsibilities
- Identify support available for addressing dilemmas that may arise about duty of care, including policies, procedures, and supervision
- Describe how to respond to complaints, including following organisational procedures and maintaining confidentiality
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles of equality and inclusion in health, social care or children’s and young people’s settings.
- Understand the importance of promoting equality and inclusion to ensure positive outcomes for individuals.
- Work in an inclusive way, respecting diversity and challenging discriminatory practices.
- Adapt communication and support methods to meet the diverse needs of individuals.
- Access relevant information, advice and support about diversity, equality and inclusion from appropriate sources.
Introduction to personal development in health, social care or children's and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the knowledge, skills and behaviours required for competence in own work role within health, social care or children's and young people’s settings.
- Reflect on own work activities to identify areas for improvement and development.
- Agree a personal development plan with a supervisor or mentor, outlining specific goals and objectives.
- Develop own knowledge, skills and understanding through a variety of learning methods, such as training courses, mentoring, and self-study.
Maintain pharmaceutical stockReal unit · ProQual Awarding Body
What you'll be able to do
- Maintain a safe storage environment for pharmaceutical stock.
- Carry out stock checks of pharmaceutical stock.
- Deal with stock related problems concerning pharmaceutical stock.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when maintaining pharmaceutical stock.
- Operate within the limitations of the job role when maintaining pharmaceutical stock.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to provide a quality service within relevant legislation.
- Understand how to provide a quality service within relevant policies.
- Understand how to provide a quality service within relevant procedures.
- Understand the importance of working with others to provide a quality service.
- Monitor quality standards in the health sector.
- Understand the importance of prioritising own workload to reduce risks to quality.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
What you'll be able to do
- Know how relevant legislation determines quality standards of work in the health sector
- Know how relevant policies determine quality standards of work in the health sector
- Know how relevant procedures determine quality standards of work in the health sector
- Know the limits of own expertise and knowledge in relation to maintaining quality standards
- Know when it is necessary to refer to others for support in maintaining quality standards
- Use resources efficiently to support quality standards in the health sector
Make recommendations for the use of physical resources in a health settingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to make recommendations for the use of physical resources in a health setting.
- Gather information to inform expenditure proposals for physical resources.
- Interpret information to inform expenditure proposals for physical resources, in line with organisational plans and objectives.
- Present proposals for expenditure for physical resources to stakeholders.
- Negotiate proposals for expenditure for physical resources with stakeholders.
Manage the availability of physical resources to meet service delivery needs in a health settingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of managing the availability and use of physical resources in a health setting.
- Understand the procedures for managing the availability and use of physical resources in a health setting.
- Know the factors which may affect the use of resources in a health setting.
- Minimise the impact of factors which may affect the use of resources in a health setting.
- Manage the availability of physical resources to meet service delivery needs.
- Manage the use of physical resources to meet service delivery needs.
Manufacture equipment or medical devices for individuals within healthcareReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the manufacture of medical devices.
- Prepare to carry out the manufacturing of equipment or medical devices, ensuring all necessary resources are available.
- Carry out the manufacturing of equipment or medical devices according to specified procedures and quality standards.
- Monitor operations and conditions during the manufacturing process to ensure they remain within acceptable parameters.
- Test and adjust the finished equipment or medical device to ensure it meets required specifications and is safe for use.
Measure and record individuals’ body fluid balance in a perioperative environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment.
- Measure, record and review individuals’ body fluid balance in a perioperative environment.
- Manage equipment after measuring individuals’ body fluid balance.
Meet food safety requirements when providing food and drink for individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of food safety measures when providing food and drink for individuals to prevent contamination and illness
- Maintain personal hygiene and cleanliness when handling food and drink
- Meet safety requirements when preparing and serving food and drink for individuals, including temperature control and allergen awareness
- Meet safety requirements when clearing away food and drink, including waste disposal and cleaning procedures
- Store food and drink safely to prevent spoilage and contamination
- Access additional advice or support about food safety from relevant sources and organisations
Minimise the risk of infection during the removal of used linenReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the guidelines to be followed in relation to infection prevention and control when removing used linen.
- Remove linen for collection and disposal whilst minimising the risk of infection.
- Prepare to remove used linen in a way that minimises the risk of spreading infection.
- Remove used linen while reducing the risk of infection.
- Minimise the risk of infection after removing used linen.
Minimise the risk of infection when transporting and storing healthcare wasteReal unit · ProQual Awarding Body
What you'll be able to do
- Understand national policy relating to minimising the risk of spreading infection
- Understand local policy relating to minimising the risk of spreading infection
- Understand national protocol relating to minimising the risk of spreading infection
- Understand local protocol relating to minimising the risk of spreading infection
- Transport waste containers in line with national policy and protocol
- Transport waste containers in line with local policy and protocol
- Store waste containers in line with national policy and protocol
- Store waste containers in line with local policy and protocol
- Handle waste containers safely
- Transport waste containers safely
- Store healthcare waste in line with local policy
- Store healthcare waste in line with local protocol
- Minimise the risk of infection after transporting healthcare waste
- Minimise the risk of infection after storing healthcare waste
Monitor and maintain the environment and resources during and after clinical / therapeutic activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Know the established procedures for monitoring and maintaining the environment and resources used during and after clinical or therapeutic activities.
- Operate equipment safely and effectively, following manufacturer's instructions and organisational guidelines.
- Monitor and maintain the environment and resources to ensure a safe, clean, and organised workspace.
- Clean resources in their own work area according to infection control policies and procedures.
Monitor and review individuals progress in relation to maintaining optimum nutritional statusReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status, considering relevant indicators and recording methods.
- Monitor individuals’ progress in maintaining optimum nutritional status, using appropriate tools and techniques.
- Support individuals to review their own progress in relation to maintaining optimum nutritional status, encouraging self-reflection and identifying areas for adjustment.
Monitor individuals’ progress in relation to managing their body weight and nutritionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines, ensuring ethical and safe practice.
- Monitor individuals’ progress in managing their body weight, using appropriate tools and techniques, and recording information accurately.
- Support individuals in re-establishing goals for further progress in managing their weight and nutrition, promoting motivation and self-efficacy.
Monitor own work practice in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of monitoring work practices in health, social care or children’s and young people’s settings.
- Prepare to carry out monitoring activities in line with organisational policies and procedures.
- Carry out monitoring activities in health, social care or children’s and young people’s settings.
- Respond to the outcomes of monitoring activities, escalating concerns as appropriate.
Move and position individuals in accordance with their plan of careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the anatomy and physiology of the human body in relation to moving and positioning individuals.
- Understand the relevant legislation, policies, and agreed ways of working when moving and positioning individuals.
- Minimise risk to both the individual and themselves before moving and positioning individuals.
- Prepare individuals physically and psychologically before moving and positioning them.
- Move and position an individual safely and effectively, according to their plan of care.
- Know when to seek advice from and/or involve other healthcare professionals when moving and positioning an individual.
Obtain a client historyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history
- Prepare to obtain a client history
- Obtain a client history
Obtain and test capillary blood samplesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples
- Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples
- Prepare to obtain capillary blood samples
- Obtain capillary blood samples safely and effectively
- Test and accurately record the results of blood samples
- Pass on the results of blood samples to the appropriate personnel, maintaining confidentiality
Obtain and test specimens from individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the standard operating procedures involved in obtaining and testing various types of specimens from individuals.
- Understand the importance of infection control and hygiene when handling specimens.
- Prepare the individual and the environment prior to obtaining specimens, explaining the procedure clearly.
- Obtain specimens from individuals safely and effectively, following established protocols.
- Perform basic tests on specimens accurately, using appropriate equipment and techniques.
- Record and report on the outcomes of the specimen tests clearly and accurately, following organisational procedures.
- Understand relevant legislation, organisational policy and good practice guidelines in relation to obtaining, handling, carrying, testing and storing specimens.
Obtain venous blood samplesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand legislation, policy and good practice related to obtaining venous blood samples, including infection control and waste disposal.
- Understand the anatomy and physiology relating to obtaining venous blood samples, including the structure of veins and the circulatory system.
- Prepare to obtain venous blood samples, ensuring the correct equipment is available and the individual is prepared.
- Obtain venous blood samples safely and effectively, following established procedures and guidelines.
- Prepare venous blood samples for transportation, ensuring they are correctly labelled and packaged.
Operate equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the operation of equipment for intraoperative cell salvage blood collection.
- Understand blood physiology related to intraoperative cell salvage, including blood components and their functions.
- Understand the rationale for intraoperative cell salvage blood collection, including its benefits and limitations.
- Understand the role and function of equipment used in intraoperative cell salvage blood collection, including its components and operation.
- Understand the process and rationale of swab washing for intraoperative cell salvage blood collection, including its purpose and techniques.
- Prepare to operate equipment for intraoperative cell salvage blood collection, ensuring it is ready for use and meets safety standards.
- Collect intraoperative cell salvage blood, following established procedures and protocols.
Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood processReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to operating equipment for intraoperative cell salvage blood processing and completing the intraoperative cell salvage blood process.
- Understand blood physiology in relation to processing intraoperative cell salvaged blood.
- Understand the rationale for using intraoperative cell salvage.
- Understand the process and rationale for swab washing in relation to intraoperative cell salvage.
- Understand the role and function of equipment used in intraoperative cell salvage.
- Understand the reinfusion process.
- Prepare to operate equipment intraoperative cell salvage blood processing.
- Operate equipment for processing intraoperative cell salvage blood and complete intraoperative cell salvage blood process.
Order Routine Pharmaceutical StockReal unit · ProQual Awarding Body
What you'll be able to do
- Accurately order pharmaceutical stock according to organisational procedures.
- Process pharmaceutical stock orders efficiently and effectively.
- Complete the pharmaceutical stock ordering process, ensuring all steps are followed correctly.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when ordering pharmaceutical stock.
- Operate within the limitations of the job role when ordering pharmaceutical stock.
Paediatric Emergency First AidReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the role of the paediatric first aider
- Assess an emergency situation and act safely and effectively
- Provide first aid for an infant and a child who is unresponsive and breathing normally
- Provide first aid for an infant and a child who is unresponsive and not breathing normally
- Provide first aid for an infant and a child who has a foreign body airway obstruction
- Provide first aid to an infant and a child who is wounded and bleeding
- Provide first aid to an infant and a child who is suffering from shock
Perform first line calibration on clinical equipment to ensure it is fit for useReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role in relation to first line calibration of clinical equipment.
- Understand the procedures involved in the calibration of equipment to ensure it is fit for use.
- Run tests on clinical equipment according to established procedures.
- Conclude and report on tests on clinical equipment, documenting findings accurately and appropriately.
Perform intravenous cannulationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of intravenous cannulation.
- Prepare to carry out intravenous cannulation.
- Carry out intravenous cannulation.
- Monitor and report on the intravenous cannulation.
Perform routine Electrocardiograph _ECG_ ProceduresReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the purpose and functions of electrocardiographs
- Prepare to carry out routine electrocardiograph procedures
- Carry out routine electrocardiograph procedures
Perform the non scrubbed circulating role for perioperative proceduresReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant policies
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant protocols
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with good practice guidelines
- Know how medical devices are used for surgical interventions to support the surgical team
- Work with medical devices for clinical procedures in accordance with requirements
- Work with equipment for clinical procedures in accordance with requirements
Planning and Monitoring WorkReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to work within the organisation’s policies, procedures and priorities when planning and monitoring work.
- Understand how to plan and allocate work to a team effectively.
- Understand how to monitor a team’s work to ensure targets are met and quality is maintained.
Prepare anaesthetic environment and provide support for pre and post operative anaesthesia and recoveryReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the health and safety measures specific to carrying out activities in the anaesthetic and recovery environment.
- Understand the specific health and safety risks associated with the anaesthetic and recovery environment.
- Understand the parameters for clinical readings taken in the anaesthetic and recovery environment.
- Understand the normal ranges and deviations for clinical readings taken in the anaesthetic and recovery environment.
- Prepare and maintain anaesthetic and recovery equipment for the reception of individuals.
- Check and prepare equipment in accordance with organisational procedures.
- Assist the registered practitioner in caring for individuals in the anaesthetic and recovery environment.
- Provide support to individuals undergoing anaesthesia and recovery, under the direct supervision of a registered practitioner.
Prepare and apply dressings and drains to individuals in the perioperative environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the health and safety measures related to preventing wound contamination and cross-infection when preparing and applying dressings and drains.
- Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment.
- Select and prepare dressings and drains according to individual requirements of patients in the perioperative environment.
- Apply dressings and attach drains according to individual requirements of patients in the perioperative environment.
Prepare and dress for scrubbed clinical rolesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to follow safe procedures and protocols when preparing and dressing for scrubbed clinical roles, minimising the risk of contamination.
- Work within their own sphere of competence and recognise when to seek assistance from more experienced colleagues.
- Understand the correct procedures for dressing for scrubbed clinical roles, including the proper use of personal protective equipment (PPE).
- Work effectively and safely within scrubbed clinical roles, adhering to aseptic techniques and maintaining a sterile environment.
Prepare and provide surgical instrumentation and supplementary items for the surgical teamReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant health and safety procedures.
- Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant protocols.
- Prepare surgical instruments for use by the surgical team.
- Prepare supplementary items for use by the surgical team.
- Provide surgical instruments to the surgical team during procedures.
- Provide supplementary items to the surgical team during procedures.
- Dispose of waste materials generated from the sterile field according to established procedures.
Prepare and reproduce permanent radiographic imagesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images, including data protection and confidentiality.
- Understand the materials and techniques involved in preparing and reproducing permanent images, including their properties and safe handling.
- Prepare equipment and materials to process radiographic images, ensuring they are ready for use and meet quality standards.
- Carry out the processing of radiographic images, following established procedures and protocols.
- Monitor the processing procedure for radiographic images, identifying and addressing any issues that may arise.
Prepare aseptic productsReal unit · ProQual Awarding Body
What you'll be able to do
- Monitor the working environment to ensure it is suitable for preparing aseptic products.
- Prepare and maintain suitable working environments for the preparation of aseptic products.
- Prepare a range of aseptic products according to specified procedures.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when preparing aseptic products.
- Operate within the limitations of the job role when preparing aseptic products.
Prepare documentation, materials, components and other items for the preparation of aseptic productsReal unit · ProQual Awarding Body
What you'll be able to do
- Prepare, monitor and maintain suitable working environments for the preparation of aseptic products, ensuring cleanliness, sterility, and appropriate temperature and humidity.
- Complete documentation accurately and legibly, recording all relevant information according to established protocols.
- Prepare starting materials for the preparation of aseptic products, ensuring correct identification, measurement, and handling.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to the preparation of aseptic products.
- Operate within the limitations of the job role, seeking guidance and support when necessary.
Prepare equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
What you'll be able to do
- Know current legislation related to the preparation of equipment for intraoperative cell salvage blood collection
- Know national guidelines related to the preparation of equipment for intraoperative cell salvage blood collection
- Know policies related to the preparation of equipment for intraoperative cell salvage blood collection
- Know protocols related to the preparation of equipment for intraoperative cell salvage blood collection
- Know good practice related to the preparation of equipment for intraoperative cell salvage blood collection
- Understand transfusion issues related to intraoperative cell salvage
- Understand the role of equipment used in intraoperative cell salvage blood collection
- Understand the function of equipment used in intraoperative cell salvage blood collection
- Prepare equipment for intraoperative cell salvage blood collection
Prepare equipment for intraoperative cell salvage blood processingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing
- Understand blood transfusion issues in relation to intraoperative cell salvage
- Understand the rationale for the use of intraoperative cell salvage
- Understand how the decision to proceed with intraoperative cell salvage blood processing is made
- Understand the rationale for swab washing in relation to intraoperative cell salvage blood
- Understand the role and function of equipment used for intraoperative cell salvage blood processing
- Prepare equipment for intraoperative cell salvage blood processing
Prepare for and carry out extended feeding techniquesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand anatomy and physiology in relation to extended feeding.
- Understand extended feeding techniques.
- Understand legislation and agreed ways of working when using extended feeding techniques.
- Manage risks relating to extended feeding.
- Prepare for extended feeding.
- Carry out and complete extended feeding techniques.
- Maintain records and report on extended feeding.
Prepare individuals for healthcare activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
- Prepare individuals for healthcare activities in a way that is sensitive to their needs and preferences.
- Record healthcare activities accurately and completely, following established protocols.
- Report healthcare activities to the appropriate personnel in a timely manner.
Principles for implementing duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how duty of care contributes to safe practice in health, social care or children’s and young people’s settings.
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care, in line with legal and ethical frameworks.
- Respond to complaints effectively and appropriately, following organisational policies and procedures.
Principles of safeguarding and protection in health and social careReal unit · ProQual Awarding Body
What you'll be able to do
- Recognise signs of abuse.
- Respond to suspected or alleged abuse.
- Understand the national and local context of safeguarding and protection from abuse.
- Understand ways to reduce the likelihood of abuse.
- Recognise and report unsafe practices.
Promote Child and Young Person Development.Real unit · ProQual Awarding Body
What you'll be able to do
- Assess the development needs of children or young people, taking into account their individual circumstances and abilities, and prepare a development plan.
- Promote the development of children or young people through planned activities and interactions.
- Support the provision of environments and services that promote the holistic development of children or young people.
- Understand how working practices, including communication and teamwork, can impact on the development of children and young people.
- Support children and young people’s positive behaviour using appropriate strategies.
- Support children and young people experiencing transitions, such as starting school or moving to a new home.
Promote and implement health and safety in health and social careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety in a health and social care setting.
- Carry out own responsibilities for health and safety, adhering to relevant policies and procedures.
- Understand procedures for responding to accidents and sudden illness in the workplace, including first aid and emergency protocols.
- Reduce the spread of infection by implementing appropriate hygiene and infection control measures.
- Move and handle equipment and other objects safely, using correct techniques and equipment.
- Handle hazardous substances and materials safely, following relevant regulations and guidelines.
- Promote fire safety in the work setting, including fire prevention and evacuation procedures.
- Implement security measures in the work setting to protect individuals and property.
- Manage stress effectively in the workplace, using appropriate coping strategies.
Promote communication in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication needs of individuals
- Meet the language needs of individuals
- Meet the wishes of individuals
- Meet the preferences of individuals
- Overcome barriers to communication
- Apply principles relating to confidentiality
- Apply practices relating to confidentiality
Promote effective communication with individuals with sensory lossReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of effective two way communication with individuals with sensory loss.
- Understand different methods that can support communication with individuals with sensory loss.
- Support individuals with sensory loss with communication, using appropriate methods.
- Evaluate the effectiveness of methods of communication used to support an individual with sensory loss, identifying areas for improvement.
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote good practice in handling information in health and social care settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand requirements for handling information in health and social care settings
- Implement good practice in handling information
- Support others to handle information
Promote person centred approaches in health and social careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the application of person-centred approaches in health and social care settings.
- Work in a person-centred way, demonstrating empathy and respect for individual needs and preferences.
- Establish consent when providing care or support, ensuring individuals understand their rights and choices.
- Implement and promote active participation, encouraging individuals to be involved in decisions about their care and support.
- Support the individual’s right to make choices, even when those choices involve risk.
- Promote individuals' well-being by addressing their physical, emotional, and social needs.
- Understand the role of risk assessment in enabling a person-centred approach, balancing safety with individual autonomy.
Provide advice and information to enable parents to promote the health and well-being of their newborn babiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand national guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand policies related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand protocols related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand the requirements for the health and well-being of newborn babies.
- Understand the requirements for the health and well-being of parents/carers of newborn babies.
- Provide advice and information that enables parents/carers to meet the health needs of their newborn babies.
- Provide advice and information that enables parents/carers to meet the well-being needs of their newborn babies.
Provide advice on foot care for individuals with diabetesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand good practice guidelines and protocols in diabetic foot care.
- Understand the factors that can affect foot health in individuals with diabetes, including physiological and lifestyle factors.
- Discuss foot examination results clearly and sensitively with individuals and their carers.
- Advise individuals and their carers on the effective management of foot health, including preventative measures.
- Accurately and comprehensively complete records relating to foot care advice and interventions.
Provide agreed support for foot careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the signs and causes of common foot and toe-nail abnormalities
- Prepare the environment and resources to provide support for assessed foot care needs
- Promote the individual’s engagement in their own foot care, encouraging their participation and independence
- Provide foot care safely, following agreed care plans and risk assessments
- Accurately record and report on foot care provided, including any changes or concerns
Provide information and advice to individuals on eating to maintain optimum nutritional statusReal unit · ProQual Awarding Body
What you'll be able to do
- Know factors which can affect the nutritional status of individuals, including medical conditions, lifestyle choices, and social circumstances.
- Advise individuals on maintaining optimal nutritional status, taking into account their individual needs and preferences.
- Obtain specific body measurements from individuals, following appropriate procedures and ensuring their comfort and dignity.
- Provide individuals with information and advice on eating to maintain optimum nutritional status, using appropriate communication methods and resources.
Provide support for individuals with communication and interaction difficultiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to supporting individuals with communication and interaction difficulties.
- Understand national guidelines related to supporting individuals with communication and interaction difficulties.
- Understand organisational policies related to supporting individuals with communication and interaction difficulties.
- Understand organisational protocols related to supporting individuals with communication and interaction difficulties.
- Understand good practice related to supporting individuals with communication and interaction difficulties.
- Understand the roles and responsibilities of those involved in supporting individuals with communication and interaction difficulties.
- Understand normal communication processes.
- Understand the nature and impact of impaired communication.
- Understand a range of methods for interacting effectively with individuals who have communication difficulties.
- Support individuals with communication and interaction difficulties to carry out learning tasks and activities, adapting approaches as necessary.
- Support individuals with communication and interaction difficulties to communicate effectively with others, using appropriate communication aids and strategies.
Provide support for mobilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of mobility for individuals' physical well-being
- Understand the importance of mobility for individuals' mental well-being
- Prepare the environment for mobility activities to ensure safety
- Prepare equipment for mobility activities to ensure suitability
- Support individuals to keep mobile in accordance with their care plan
- Observe activities to support mobility to identify any issues
- Record activities to support mobility accurately and completely
- Report on activities to support mobility to the relevant personnel
Provide support for sleepReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of sleep for physical and mental well-being across the lifespan.
- Understand the factors that can affect an individual's ability to sleep.
- Establish environmental and personal conditions that are conducive to sleep, considering individual preferences and needs.
- Assist an individual to prepare for sleep, using appropriate techniques and strategies.
- Monitor an individual's sleep patterns and identify any potential problems.
- Access information and advice about difficulties with sleep from relevant professionals and organisations.
Provide support for therapy sessionsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the benefits of therapy sessions for service users
- Prepare the environment for therapy sessions, ensuring it is safe and suitable
- Prepare resources for therapy sessions, ensuring they are readily available
- Provide support to service users during therapy sessions, as directed by the therapist
- Observe service users during therapy sessions, noting their behaviour and responses
- Record observations of therapy sessions accurately and objectively
- Contribute to the review of therapy sessions, providing feedback on observations and support provided
Provide support to continue recommended therapiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of supporting individuals to continue with therapies recommended by healthcare professionals
- Encourage individuals to actively participate in activities recommended by therapists, promoting their independence and well-being
- Provide practical and emotional support to individuals to enable them to continue with their recommended therapy programmes
- Observe individuals during recommended therapy sessions, noting their progress, any difficulties encountered, and any changes in their condition
- Accurately record observations made during recommended therapy sessions, using appropriate documentation methods
- Report observations to the relevant healthcare professionals in a timely and effective manner
- Contribute to the evaluation and review of recommended therapies, providing feedback on their effectiveness and any necessary adjustments
Provide support to maintain and develop skills for everyday lifeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the context of supporting skills for everyday life.
- Support individuals to plan for maintaining and developing skills for everyday life.
- Support individuals to retain, regain or develop skills for everyday life.
- Evaluate support for developing or maintaining skills for everyday life.
Provide support to the surgical team when preparing individuals for operative and invasive proceduresReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice, including pre-operative checks and patient communication.
- Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures, including their purpose and suitability.
- Support others to prepare individuals for operative and invasive procedures, providing assistance and reassurance as required.
- Select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures, following safety protocols and infection control measures.
Receive Pharmaceutical StockReal unit · ProQual Awarding Body
What you'll be able to do
- Receive pharmaceutical stock according to organisational procedures.
- Correctly store pharmaceutical stock in accordance with storage requirements and guidelines.
- Complete the receipt of pharmaceutical stock, ensuring accurate documentation and record-keeping.
- Know about the current legislation and good practice guidelines for the receipt of pharmaceutical stock.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when receiving pharmaceutical stock.
- Operate within the limitations of the job role when receiving pharmaceutical stock.
Receive and handle clinical specimens within the sterile fieldReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to receive clinical specimens within the sterile field in line with health and safety guidance.
- Understand how to handle clinical specimens within the sterile field in line with health and safety guidance.
- Receive clinical specimens within the sterile field, adhering to correct procedures.
- Handle clinical specimens within the sterile field, ensuring appropriate storage and labelling.
Receive prescriptions from individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Ensure that the prescription declaration is complete and accurate, verifying all necessary information.
- Complete financial transaction procedures accurately and efficiently, adhering to organisational protocols.
- Provide the individual with relevant information regarding their prescription, including dosage, administration, and potential side effects.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards related to dispensing prescriptions.
- Operate within the limitations of the job role, recognising when to seek assistance or refer to a qualified professional.
Remove wound closure materialsReal unit · ProQual Awarding Body
What you'll be able to do
- Know the anatomy of the skin and underlying tissues
- Know the physiology of the skin and underlying tissues
- Understand wound healing
- Understand wound contamination
- Understand the rationale for following approved procedures to remove wound closures
- Understand the rationale for following approved techniques to remove wound closures
- Prepare to remove wound closure materials
- Remove wound closure materials
- Record outcomes of procedures
- Report outcomes of procedures
Remove wound drainsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, policy and good practice related to removing wound drains, including infection control and patient safety.
- Understand factors related to the removal of wound drains, including potential complications and contraindications.
- Prepare to remove wound drains, ensuring a clean and safe environment and gathering necessary equipment.
- Remove wound drains safely and effectively, following established procedures and protocols.
- Care for and support the individual during and after the procedure, monitoring for any adverse reactions and providing appropriate reassurance.
Reprocess endoscopy equipmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols and good practice related to the safe and effective reprocessing of endoscopy equipment
- Understand the step-by-step procedures involved in the manual and automated reprocessing of endoscopy equipment, including cleaning, disinfection, and sterilisation
- Carry out the reprocessing procedure for endoscopy equipment in accordance with established protocols and safety guidelines
- Report and record all aspects of the reprocessing of endoscopy equipment accurately and completely, including any deviations from standard procedures
Select and wear appropriate personal protective equipment for work in health care settingsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand legislation, local policy and protocol in relation to dressing for work in a health care setting, including the rationale for specific requirements.
- Select appropriate personal protective equipment (PPE) for specific tasks in a health care setting.
- Use personal protective equipment (PPE) correctly in a health care setting, following established procedures.
Service improvement in the health sectorReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to evaluate own work to identify potential improvements
- Understand how to evaluate the work of others to identify potential improvements
- Understand how to make constructive suggestions about how services can be improved
- Understand how to discuss and agree improvements with others
- Understand how to make agreed improvements to own work
- Understand how to support others to make changes
Service improvement in the health sectorReal unit · ProQual Awarding Body
What you'll be able to do
- Carry out evaluation of services.
- Use different methods to evaluate the effectiveness of services.
- Pass on constructive ideas for improving service provision.
- Communicate suggestions for service improvement to relevant personnel.
- Make changes to own practice to improve service provision.
- Adapt own working methods to enhance service delivery.
Support Individuals With Specific Communication NeedsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand specific communication needs and factors affecting them
- Contribute to establishing the nature of specific communication needs of individuals and ways to address them
- Interact with individuals using their preferred communication
- Promote communication between individuals and others
- Support the use of communication technology and aids
- Review an individual’s communication needs and the support provided to address them
Support carers to meet the care needs of individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals in the community
- Understand why some individuals may need to be supported in the community, considering factors such as age, disability, and illness
- Understand how to ensure individuals receive the support they need from carers, promoting their independence and well-being
- Support carers to meet the care needs of individuals, providing practical and emotional assistance
Support children and young people experiencing transitionsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the impact of transitions on children.
- Understand the impact of transitions on young people.
- Understand how to support children experiencing transitions.
- Understand how to support young people experiencing transitions.
- Understand influences on children experiencing transitions.
- Understand influences on young people experiencing transitions.
Support disabled children and young people and those with specific requirements.Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of working inclusively with disabled children and young people and those with specific requirements, including equality, diversity, and rights.
- Work in partnership with families with disabled children or young people and those with specific requirements, respecting their views and involving them in decision-making.
- Support age and developmentally appropriate learning, play or leisure opportunities for disabled children or young people and those with specific requirements, adapting activities to meet individual needs.
- Evaluate, support and develop existing practice with disabled children and young people and those with specific requirements, identifying areas for improvement and implementing changes.
- Understand how to work in partnership with other agencies and professionals to support provision for disabled children and young people and those with specific requirements, including communication and collaboration.
Support families who are affected by Acquired Brain InjuryReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state, including emotional, financial and practical considerations
- Understand the long term effects of acquired brain injury on family dynamics and relationships
- Understand legislation that is relevant to carers of an individual effected by acquired brain injury, including their rights and entitlements
- Assess the support required by families who hold the primary caring role, taking into account their individual needs and circumstances
- Work in partnership with other professionals and agencies to provide coordinated support to families affected by acquired brain injury
Support families who have a child with a disabilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the impact on a family of having a child with a disability, including the emotional, social, and financial implications.
- Support families who have a child with a disability, taking into account their individual needs and preferences.
- Support families with a child with a disability to use informal networks and community resources, such as support groups and local services.
- Work in partnership with other professionals and agencies to support families with a child with a disability, ensuring effective communication and collaboration.
Support independence in the tasks of daily livingReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles for supporting independence in the tasks of daily living
- Establish what support is required for daily living tasks
- Provide support for planning and preparing meals
- Provide support for buying and using household and personal items
- Provide support for keeping the home clean and secure
- Identify and respond to changes needed in support for daily living tasks
Support individuals at the end of lifeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the requirements of relevant legislation and agreed ways of working regarding the protection of the rights of individuals at the end of life.
- Understand the various factors that can affect end of life care for individuals.
- Understand the principles and processes of advance care planning in relation to end of life care.
- Provide appropriate support to individuals and key people during end of life care.
- Understand how to address sensitive issues that may arise in relation to end of life care.
- Understand the roles of different organisations and support services available to individuals and key people in relation to end of life care.
- Access appropriate support for the individual or key people from the wider multidisciplinary team.
- Support individuals sensitively through the process of dying.
- Take appropriate action following the death of individuals.
- Manage own feelings and emotions in relation to the dying or death of individuals.
Support individuals during a period of changeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand reasons for change
- Understand responses to change
- Support individuals to plan how to manage change
- Support individuals to plan how to adapt to change
- Support individuals to manage change
- Support individuals to adapt to change
- Evaluate the support provided during a period of change
Support individuals in undertaking their chosen activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation relevant to supporting individuals in undertaking their chosen activities.
- Understand national guidelines relevant to supporting individuals in undertaking their chosen activities.
- Understand organisational policies relevant to supporting individuals in undertaking their chosen activities.
- Understand organisational protocols relevant to supporting individuals in undertaking their chosen activities.
- Understand good practice principles when supporting individuals to undertake chosen activities.
- Understand concepts and theories underpinning the support of individuals to undertake chosen activities.
- Make plans with individuals to support them in undertaking their chosen activities, taking into account their preferences and needs.
- Support individuals in undertaking their chosen activities in a way that promotes their independence and well-being.
Support individuals to access and use services and facilitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities.
- Support individuals to select appropriate services and facilities.
- Support individuals to access services and facilities effectively.
- Support individuals to use services and facilities effectively.
- Support individuals to review their access to and use of services and facilities.
Support individuals to access housing and accommodation servicesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the support available to individuals to access housing services.
- Understand the support available to individuals to access accommodation services.
- Work with individuals to identify housing services that meet their needs.
- Work with individuals to identify accommodation services that meet their needs.
- Work with individuals to plan to access housing services.
- Work with individuals to plan to access accommodation services.
- Work with individuals to access housing services.
- Work with individuals to access accommodation services.
- Work with housing services to meet the needs of individuals.
- Work with accommodation services to meet the needs of individuals.
- Contribute to the review of housing services for individuals.
- Contribute to the review of accommodation services for individuals.
Support individuals to carry out their own health care proceduresReal unit · ProQual Awarding Body
What you'll be able to do
- Understand health care procedures likely to be undertaken by individuals, including common procedures and associated risks.
- Support individuals to prepare to carry out their own health care procedures, providing information, encouragement, and practical assistance.
- Support individuals to carry out health care procedures, respecting their autonomy and providing assistance as needed.
- Monitor health care procedures undertaken by individuals, observing for any adverse reactions or complications and reporting appropriately.
Support individuals to develop and run support groupsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the role of support groups in promoting well-being.
- Understand the benefits of support groups for individuals.
- Support individuals to assess the need for additional support groups.
- Support individuals to develop their own support groups.
- Support individuals to run support groups effectively.
- Support individuals to evaluate support groups and identify areas for improvement.
Support individuals to eat and drinkReal unit · ProQual Awarding Body
What you'll be able to do
- Support individuals to make informed choices about food and drink, taking into account their preferences and dietary needs
- Prepare the environment and resources to provide support for eating and drinking
- Provide support for eating and drinking in a way that promotes dignity and independence
- Clear away after food and drink, following hygiene and safety procedures
- Monitor an individual's eating and drinking, and the support provided, and report any concerns
Support individuals to live at homeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of supporting individuals to live at home, including person-centred approaches.
- Contribute to planning support for individuals living at home, considering their needs and preferences.
- Work with individuals to secure additional services and facilities to enable them to live at home safely and comfortably.
- Work in partnership with other professionals to introduce additional services for individuals living at home.
- Contribute to reviewing support for individuals living at home, evaluating its effectiveness and making recommendations for improvement.
Support individuals to manage continenceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the various factors that can affect an individual's ability to manage their continence.
- Support individuals to manage their own continence with dignity and respect.
- Support the safe and effective use of equipment designed to manage continence.
- Support continence management in a safe and hygienic manner, following established protocols.
- Monitor and report on the support provided to individuals for managing their continence, documenting any changes or concerns.
Support individuals to manage dysphagiaReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Understand how dysphagia affects individuals
- Know the importance of nutritional intake for individuals with dysphagia
- Support individuals in managing dysphagia by developing skills through participating in therapy programmes
- Provide information to colleagues regarding individuals’ treatment
Support individuals to manage their financesReal unit · ProQual Awarding Body
What you'll be able to do
- Access information and advice about financial affairs
- Provide support for individuals to manage their finances
- Contribute to applying for financial assistance
- Contribute to reviewing support for managing finances
Support individuals to meet personal care needsReal unit · ProQual Awarding Body
What you'll be able to do
- Work with individuals to identify their needs and preferences in relation to personal care, respecting their dignity and promoting independence.
- Provide support for personal care safely, following established procedures and using appropriate equipment.
- Support individuals to use the toilet, providing assistance with mobility, hygiene, and continence management.
- Support individuals to maintain personal hygiene, assisting with washing, bathing, and oral care.
- Support individuals to manage their personal appearance, helping with dressing, grooming, and hair care.
- Monitor and report on support for personal care, documenting observations and communicating any concerns to relevant personnel.
Support individuals undergoing healthcare activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the purpose and nature of different healthcare activities in order to provide effective support to individuals.
- Understand the potential impact of healthcare activities on individuals' well-being and emotional state.
- Prepare individuals physically and emotionally to undergo planned healthcare activities, explaining the process clearly and addressing any concerns.
- Provide appropriate support to individuals during healthcare activities, ensuring their comfort, safety and dignity.
- Provide support to individuals following healthcare activities, monitoring their recovery and addressing any immediate needs or concerns.
Support individuals who are bereavedReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the effects of bereavement on individuals
- Understand principles for supporting individuals who are bereaved
- Support individuals to express their response to loss
- Support individuals who are bereaved
- Understand the role of specialist agencies in supporting individuals who are bereaved
- Manage own feelings when providing support for individuals who are bereaved
Support individuals who are distressedReal unit · ProQual Awarding Body
What you'll be able to do
- Understand causes and effects of distress
- Prepare to support individuals who are experiencing distress
- Support individuals through periods of distress
- Support individuals to reduce distress
- Record and report on an individual’s distress
Support individuals with a learning disability to access healthcareReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the relevant legislation relating to individuals with learning disabilities accessing healthcare.
- Understand the relevant policies relating to individuals with learning disabilities accessing healthcare.
- Understand the relevant guidance relating to individuals with learning disabilities accessing healthcare.
- Understand the function of different healthcare services that an individual with learning disabilities may need to access.
- Understand the role of professionals within different healthcare services that a person with learning disabilities may need to access.
- Understand how plans for healthcare underpin long-term health and well-being for individuals with learning disabilities.
- Understand how regular health checks underpin long-term health and well-being for individuals with learning disabilities.
- Complete plans for healthcare, in line with agreed procedures.
- Review plans for healthcare, in line with agreed procedures.
- Understand the issues that an individual with learning disabilities may face when accessing a variety of healthcare services.
- Support an individual with learning disabilities when accessing a variety of healthcare services, in line with their care plan.
Support individuals with cognition and learning difficultiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition and learning difficulties.
- Understand cognitive and learning difficulties.
- Assist the therapist to prepare learning activities for individuals with cognition and learning difficulties.
- Support individuals with learning tasks.
- Assist in reviewing learning undertaken by individuals with cognition and learning difficulties.
Support individuals with multiple conditions and/or disabilitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the impact of multiple conditions and/or disabilities on individuals' physical, emotional and social well-being
- Understand own role and responsibilities in supporting individuals with multiple conditions and/or disabilities
- Understand the support available for individuals with multiple conditions and/or disabilities from various sources
- Assist individuals with multiple conditions and/or disabilities to achieve their goals
- Evaluate the support provided to an individual to engage in activities, identifying areas for improvement
Support individuals with speech and language disorders to develop their communication skillsReal unit · ProQual Awarding Body
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills.
- Know the factors affecting individuals ability to communicate.
- Understand how therapeutic programmes and activities are used to support and enhance communication.
- Prepare to support individuals with speech and language disorders during agreed therapeutic activities.
- Support the implementation of agreed therapeutic programmes and activities to help individuals with speech and language disorders to develop their communication skills.
Support parents/carers and those in a parental role to care for babies during their first yearReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies, ensuring practice is safe and ethical.
- Understand how to support the physical, social, emotional and cognitive development of babies during their first year, promoting healthy growth and learning.
- Provide active support to parents/carers in relation to keeping their babies safe, identifying and addressing potential risks.
- Provide active support to parents/carers to look after the health needs of their babies, promoting access to healthcare and providing information on common illnesses.
- Provide active support to parents/carers in meeting the developmental needs of their babies, encouraging play, interaction, and learning opportunities.
Support parents/carers to interact with and care for their newborn babyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation related to supporting parents/carers to interact with and care for their newborn baby
- Understand national guidelines related to supporting parents/carers to interact with and care for their newborn baby
- Understand policies related to supporting parents/carers to interact with and care for their newborn baby
- Understand protocols related to supporting parents/carers to interact with and care for their newborn baby
- Understand good practice guidelines related to supporting parents/carers to interact with and care for their newborn baby
- Understand the importance of supporting parents/carers to interact with their newborn babies
- Understand the importance of supporting parents/carers to care for their newborn babies
- Support parents/carers in caring for their newborn babies
- Support parents/carers in interacting with their newborn babies
- Support parents/carers in forming bonds with their newborn babies
- Support parents/carers in feeding their babies
- Support parents/carers in keeping their babies clean
- Support parents/carers in keeping their babies safe
Support participation in learning and development activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the factors to take into account when supporting individuals to take part in activities for learning and development
- Support individuals to prepare for taking part in learning and development activities
- Contribute to preparing the environment for learning and development activities
- Contribute to preparing resources for learning and development activities
- Support individuals to take part in learning and development activities
- Contribute to the evaluation of learning or development activities
Support young people with a disability to make the transition into adulthoodReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the steps and stages of moving from childhood into adulthood, including physical, emotional, and social development.
- Understand how having a disability may affect the process of moving from childhood into adulthood, including potential challenges and support needs.
- Know the options for supporting a young person who has a disability to make the transition into adulthood, including education, employment, and independent living.
- Support a young person with a disability through transition into adulthood, providing guidance, encouragement, and practical assistance.
- Support a young person to reflect on the transition, helping them to identify their goals, strengths, and areas for development.
The principles of Infection Prevention and ControlReal unit · ProQual Awarding Body
What you'll be able to do
- Understand roles and responsibilities in the prevention and control of infections
- Understand legislation and policies relating to prevention and control of infections
- Understand systems and procedures relating to the prevention and control of infections
- Understand the importance of risk assessment in relation to the prevention and control of infections
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
- Understand the importance of good personal hygiene in the prevention and control of infections
The role of the health and social care workerReal unit · ProQual Awarding Body
What you'll be able to do
- Understand working relationships in health and social care, including the roles and responsibilities of different professionals.
- Work in ways that are agreed with the employer, adhering to organisational policies and procedures.
- Work in partnership with others, including colleagues, service users, and their families.
Transport, transfer and position individuals and equipment within the perioperative environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment.
- Understand the risks associated with manual handling and how to minimise them.
- Understand the requirements for pressure area care in the perioperative environment.
- Understand the principles of pressure area care and the equipment used to prevent pressure sores.
- Prepare to transport individuals within the perioperative care environment.
- Check the individual's condition and the route before transporting them.
- Assist in the transfer and positioning of individuals within the perioperative environment.
- Use appropriate manual handling techniques and equipment to assist in the transfer and positioning of individuals.
Understand Child and Young Person Development.Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the expected pattern of development for children and young people from birth to 19 years.
- Understand the factors that influence children and young people’s development and how these affect practice.
- Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern.
- Understand the importance of early intervention to support the speech, language and communication needs of children and young people.
- Understand the potential effects of transitions on children and young people’s development.
Understand Models of DisabilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the difference between various models of disability.
- Understand how the adoption of different models of disability can shape an individual’s identity and experience.
- Understand how the adoption of different models of disability can shape service delivery.
Understand Physical DisabilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of differentiating between the individual and the disability
- Understand the concept of physical disability
- Understand the impact of living with a physical disability within society
- Understand the importance of promoting inclusion and independence
Understand Sensory LossReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the factors that impact on an individual with sensory loss.
- Understand the importance of effective communication for individuals with sensory loss.
- Understand the main causes and conditions of sensory loss.
- Recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken.
Understand how to support individuals with autistic spectrum conditionsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the main characteristics of autistic spectrum conditions, including variations in presentation.
- Understand how autistic spectrum conditions can impact on the lives of individuals and those around them, considering social, emotional, and practical aspects.
- Understand different theories and concepts about autism, including their strengths and limitations.
- Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions, including relevant legislation and guidance.
- Understand how to achieve effective communication with individuals with an autistic spectrum condition, adapting communication styles as needed.
- Understand how to support individuals with an autistic spectrum condition, promoting independence and well-being.
Understand how to work in end of life careReal unit · ProQual Awarding Body
What you'll be able to do
- Describe different perspectives on death and dying, including cultural, religious, and personal viewpoints
- Explain the aims, principles, and policies of end of life care, including palliative care and hospice care
- Explain factors regarding communication in end of life care, including active listening, empathy, and sensitivity
- Identify how to access the range of support services available to individuals and others, including bereavement support and counselling services
Understand loss and grief in end of life careReal unit · ProQual Awarding Body
What you'll be able to do
- Know the process of loss and grief to understand the stages individuals may experience
- Understand loss in the context of end of life care to provide appropriate support
- Understand how to support people following bereavement to help them cope with their grief
- Understand how to manage own feelings of loss and grief when working in end of life care to maintain professional boundaries and well-being
Understand mental health problemsReal unit · ProQual Awarding Body
What you'll be able to do
- Know the main forms of mental ill health, including their characteristics and potential causes.
- Know the impact of mental ill health on individuals, including their daily lives, relationships, and overall well-being.
- Know the impact of mental ill health on others in the individual's social network, such as family, friends, and carers.
Understand mental well-being and mental health promotionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
- Understand the social, cultural and environmental factors that can affect mental well-being and mental health.
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
- Use appropriate communication techniques to promote mental well-being and mental health.
Understand the context of supporting individuals with learning disabilitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the relevant legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
- Understand the nature and characteristics of learning disability, including different types and levels of support required.
- Understand the historical context of learning disability and how societal attitudes have evolved over time.
- Understand the basic principles and practice of advocacy, empowerment, and active participation in relation to supporting individuals with learning disabilities and their families.
- Understand how views and attitudes, both positive and negative, impact on the lives of individuals with learning disabilities and their family carers.
- Promote effective communication with individuals with learning disabilities, adapting communication methods to meet their individual needs.
Understand the impact of Acquired Brain Injury on individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the different types and causes of Acquired Brain Injury (ABI)
- Understand the potential physical, cognitive, and emotional impact of Acquired Brain Injury on individuals
- Understand the specialist communication needs of an individual with Acquired Brain Injury, including strategies to support effective communication
- Understand how personality changes resulting from Acquired Brain Injury can affect an individual and those providing support
- Understand the potential causes and impact of challenging behaviour associated with Acquired Brain Injury
Understand the process and experience of dementiaReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the neurology of dementia, including the different types of dementia and their associated neurological changes.
- Understand the impact of recognition and diagnosis of dementia on individuals, their families, and carers.
- Understand how dementia care must be underpinned by a person-centred approach, focusing on the individual's needs, preferences, and values.
Undertake agreed pressure area careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the basic anatomy and physiology of the skin and underlying tissues in relation to the development of pressure areas.
- Understand the factors that contribute to the risk of pressure area development.
- Understand good practice guidelines and procedures in relation to own role when undertaking pressure area care.
- Follow the agreed care plan for an individual at risk of, or with, pressure areas.
- Understand the appropriate use of materials, equipment and resources available when undertaking pressure area care.
- Prepare the individual and the environment prior to undertaking pressure area care.
- Undertake agreed pressure area care procedures safely and effectively, according to the care plan.
Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy checkReal unit · ProQual Awarding Body
What you'll be able to do
- Confirm that the prescription is suitable for dispensing based on relevant information.
- Check dispensed items against the prescription to ensure accuracy.
- Resolve dispensing errors and near misses according to established procedures.
- Confirm an in-process accuracy check has been completed according to organisational protocols.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when undertaking accuracy checks.
- Operate within the limitations of the job role when undertaking accuracy checks.
Undertake physiological measurementsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand relevant legislation, policy and good practice for undertaking physiological measurements
- Understand the physiological states that can be measured
- Prepare to take physiological measurements
- Undertake physiological measurements
- Record and report results of physiological measurements
Undertake stoma careReal unit · ProQual Awarding Body
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assessment for stoma care.
- Understand the anatomy and physiology in relation to conditions requiring stoma care.
- Prepare individuals physically and emotionally for stoma care procedures.
- Carry out stoma care for individuals in a safe, hygienic and person-centred manner.
- Monitor and check individuals following stoma care, identifying any potential complications or concerns.
Undertake tissue viability risk assessmentsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the need for tissue viability risk assessment.
- Undertake tissue viability risk assessment.
- Record and report on tissue viability risk assessment.
- Understand when the risk assessment should be reviewed.
Undertake treatments and dressings of lesions and woundsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand safety measures specific to undertaking treatments and dressings of lesions and wounds
- Understand wound infection and healing
- Understand the rationale for carrying out procedures when treating wounds/lesions
- Prepare to treat and dress lesions and wounds
- Carry out treatments and dressings to lesions/wounds
- Record and report outcomes of the activities
Undertake urethral catheterisation processesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation, including consent and confidentiality.
- Understand the relevant anatomy and physiology of the urinary system in relation to urethral catheterisation.
- Prepare to insert urethral catheters, ensuring the correct equipment is available and the environment is suitable.
- Insert urethral catheters safely and effectively, following established procedures and guidelines.
- Monitor and care for the urethral catheter after insertion, observing for any complications and providing appropriate care.
- Care for and support the individual during and after the procedure, providing reassurance and addressing any concerns.
Work in partnership with families to support individualsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand partnership working with families
- Establish and maintain positive relationships with families
- Plan shared approaches to the care and support of individuals with families
- Work with families to access support in their role as carers
- Exchange and record information about partnership work with families
- Contribute to reviewing partnership work with families
- Provide feedback about support for families
Work with babies and young children to promote their development and learning.Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key stages of development and learning in babies and young children, including physical, cognitive, social and emotional development.
- Promote the development and learning of babies and young children through appropriate activities and interactions.
- Understand the importance of attachment for babies and young children and how to recognise and respond to their attachment needs.
- Engage with babies and young children in a sensitive and responsive manner, being attuned to their individual needs.
- Work in partnership with parents and carers to promote the learning and development of babies and young children, respecting their role and expertise.
Work with other professionals and agencies to support individuals with physical disabilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the contribution that other professionals and agencies can make to support individuals with physical disabilities, including their roles and responsibilities.
- Assess the needs of individuals with physical disabilities for inclusive social care provision, taking into account their individual circumstances and preferences.
- Demonstrate partnership working with other professionals and agencies to support individuals with physical disabilities.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Acquire images, data and reference material for radiotherapy processes
- Administer Oral Anti-Cancer Therapy
- Administer Topical Anti-Cancer Therapy
- Advise an individual on exposure to allergens
- Care for the individual within the critical care environment
- Collaborate in the assessment of the need for, and the provision of, environmental and social support in the community
- Collect food, water and environmental specimens
- Contribute to effective multidisciplinary team working
Where this can lead
Associate Clinical Sales Representative
Your journey starts here. This Associate role is your launchpad into a career where you can genuinely make a difference to patient lives while building valuable commercial skills. We're looking for someone who sees this as more than just a job – it's an opportunity to learn, grow, and contribute to something meaningful.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain knowledge of legislation, anatomy, physiology, and good practice related to adapting and fitting healthcare equipment and assistive technology. They will understand risk assessments and informed consent to safely adapt prescribed items to meet individual needs.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ProQual Level 2 Certificate in Healthcare and Social Care Support Skills
198 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs
- Administer medication to individuals, and monitor the effects
- Administer oral nutritional products to individuals
- Advise and inform individuals on managing their condition
- Analyse and present health related data and information
- Anatomy and Physiology for Maternity Support Workers
and 192 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.