These are the units Industry Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Industry Qualifications. It does the teaching and the mapping. Industry Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Address performance problems affecting team members Real unit · Industry Qualifications
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Identify performance problems of team members.
- Discuss performance problems with team members.
- Set a course of action to deal with identified problems with team members.
Analyse the market in which your organisation operates Real unit · Industry Qualifications
What you'll be able to do
- Analyse customers’ needs.
- Analyse the market using research tools and techniques.
- Communicate research findings to inform managerial decisions.
Build, support and manage a team Real unit · Industry Qualifications
What you'll be able to do
- Understand the purpose and required attributes of a team and select those that match the team’s requirements.
- Induct team members and communicate their roles and responsibilities.
- Understand how to support team development.
- Manage team performance and understand how to disband a team.
- Understand how to disband team.
Develop and implement a risk assessment plan in own area of responsibilty Real unit · Industry Qualifications
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Develop and implement marketing plans Real unit · Industry Qualifications
What you'll be able to do
- Identify and prioritise marketing objectives for own area of responsibility.
- Produce a marketing strategy in own area of responsibility.
- Produce and implement a marketing plan for own area of responsibility.
- Monitor and evaluate the marketing plan in own area of responsibility.
Develop working relationships with colleagues Real unit · Industry Qualifications
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Develop working relationships with colleagues and stakeholders Real unit · Industry Qualifications
What you'll be able to do
- Identify stakeholders and their relevance to an organisation.
- Understand how to establish working relationships with colleagues and stakeholders.
- Create an environment of trust and mutual respect with colleagues and stakeholders.
Ensure compliance with legal, regulatory, ethical and social requirements Real unit · Industry Qualifications
What you'll be able to do
- Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
- Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Implement change in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Understand how to implement change in own area of responsibility.
- Involve and support others through the change process.
- Implement and monitor a plan for change in own area of responsibility.
Know how to follow disciplinary procedures Real unit · Industry Qualifications
What you'll be able to do
- Understand performance expectations of an organisation.
- Identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Know how to informally with cases of minor misconduct or unsatisfactory performance.
- Follow an organisation’s formal disciplinary procedure.
Make effective decisions Real unit · Industry Qualifications
What you'll be able to do
- Identify circumstances that require a decision to be made.
- Collect information to inform decision-making.
- Analyse information to inform decision-making.
- Make a decision.
Manage a tendering process Real unit · Industry Qualifications
What you'll be able to do
- Understand tendering processes
- Draw up a specification for required products or services.
- Write an invitation to tender document and communicate it to prospective suppliers.
- Understand how to respond fairly to pre-tender queries.
- Evaluate received tenders.
- Select a supplier and provide post-tender feedback.
Manage conflict in a team Real unit · Industry Qualifications
What you'll be able to do
- Support team members’ understanding of their role and position within a team.
- Take measures to minimise conflict within a team.
- Understand how to encourage team members to resolve their own conflicts.
- Understand legal and organisational requirements concerning conflict.
Manage customer service in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Establish and communicate measurable customer service standards for own area of responsibility.
- Support staff in meeting customer service standards.
- Monitor and evaluate customer service performance, systems and processes.
Manage knowledge in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Understand existing knowledge management in own area of responsibility.
- Develop knowledge.
- Share knowledge.
- Monitor and evaluate knowledge management in own area of responsibility.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies.
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility.
- Monitor equality, diversity and inclusion within own area of responsibility.
Manage personal development Real unit · Industry Qualifications
What you'll be able to do
- Identify and agree performance requirements of own work role.
- Measure and progress against objectives.
- Identify gaps in skills and knowledge in own performance.
- Carry out and assess activities within own development plan.
Manage physical resources Real unit · Industry Qualifications
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage risk in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Manage the achievement of customer satisfaction Real unit · Industry Qualifications
What you'll be able to do
- Understand customer service standards required in own organisation.
- Implement sustainable processes for customer satisfaction.
- Manage and support colleagues in delivering customer service standards.
- Manage and develop culture in own organisation to support customer service standards.
- Monitor customer service levels for continuous improvement.
Manage the environmental impact of work activities Real unit · Industry Qualifications
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Managing grievance procedures Real unit · Industry Qualifications
What you'll be able to do
- Understand how to prevent potential grievances.
- Understand an organisation’s grievance policy and procedure and deal with concerns raised by individuals informally.
- Understand how to follow grievance procedures.
Participate in meetings Real unit · Industry Qualifications
What you'll be able to do
- Prepare for a meeting.
- Participate in a meeting.
- Communicate information to relevant stakeholders.
Plan and manage a project Real unit · Industry Qualifications
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Plan, allocate and monitor work in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Plan, allocate and monitor work of a team Real unit · Industry Qualifications
What you'll be able to do
- Plan work for a team.
- Allocate work across a team.
- Manage team members to achieve team objectives.
- Monitor and evaluate the performance of team members.
- Improve the performance of a team.
Prepare for and support quality audits Real unit · Industry Qualifications
What you'll be able to do
- Understand the quality standards and procedures that apply to own area of responsibility.
- Monitor work in own area of responsibility against quality standards and procedures.
- Prepare for a quality audit in own area of responsibility.
- Discuss quality audit findings with the auditor.
- Complete agreed actions following a quality audit.
Procure supplies Real unit · Industry Qualifications
What you'll be able to do
- Identify requirements for supplies.
- Evaluate suppliers that meet identified requirements.
- Select suppliers and obtain supplies.
- Monitor supplier performance.
Provide leadership and direction for own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Review risk management processes in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Monitor and evaluate risk management processes within own area of responsibility.
- Improve the risk management process.
Set objectives and provide support for team members Real unit · Industry Qualifications
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Support individuals to develop and take responsibility for their performance Real unit · Industry Qualifications
What you'll be able to do
- Agree their performance development needs with an individual.
- Understand how to help an individual create a development plan.
- Support an individual in implementing their development plan.
- Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support team members in identifying, developing and implementing new ideas Real unit · Industry Qualifications
What you'll be able to do
- Develop team ideas and develop the creativity of team members
- Assess the viability of team members’ ideas.
- Support team members to implement ideas.
- Implement team ideas.
Support the management of redundancies in own area of responsibility Real unit · Industry Qualifications
What you'll be able to do
- Understand how to follow redundancy policy within own area of responsibility.
- Communicate information on redundancies to those affected.
- Understand how to support those affected by redundancies.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse the Life Science Business Operations and Identify the Regulatory Compliance Needs
- Standard
Devise sales strategies to win procured business
- Standard
Identify opportunities, complete and submit print tenders
- Standard
Manage the communication of the final Environmental Statement for the development and follow up measures
- Standard
Manage the delivery of customer service in your area of responsibility
- Standard
Participate in Meetings
- Standard
Prepare for and facilitate an inspection visit at your organisation from regulatory bodies
- Standard
Procure Supplies
- Standard
Procure Supplies
- Standard
Procure supplies
- Standard
Procure supplies in a food and drink business
- Standard
Tender for products of suitable quality for preparation of radioactive medicinal products
- Standard
Tender writing: identify opportunities, complete and submit tender documents
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 2 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 25 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Market Intelligence Analyst
This work can lead into corporate strategy, product management or growth strategy roles.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Industry Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Address performance problems affecting team membersAnalyse the market in which your organisation operatesBuild, support and manage a teamDevelop and implement a risk assessment plan in own area of responsibiltyDevelop and implement marketing plansDevelop working relationships with colleaguesDevelop working relationships with colleagues and stakeholdersEnsure compliance with legal, regulatory, ethical and social requirements
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse the Life Science Business Operations and Identify the Regulatory Compliance Needs
- Devise sales strategies to win procured business
- Identify opportunities, complete and submit print tenders
- Manage the communication of the final Environmental Statement for the development and follow up measures
- Manage the delivery of customer service in your area of responsibility
- Participate in Meetings
- Prepare for and facilitate an inspection visit at your organisation from regulatory bodies
- Procure Supplies
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 August 2016. It is here because people still hold it.
These are open to new learners in the same subject.
- ABBE Level 3 Diploma in Professional Residential Property Letting and Management
- ATHE Level 3 Diploma in Business and Management
- ATHE Level 3 Extended Diploma in Business and Management
- CISI Level 3 Certificate in Wealth & Investment Management
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.