UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer BIIAB has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and BIIAB awards. A qualified assessor at the centre judges your evidence, and the certificate comes from BIIAB.

More on studying for a qualification

01What it is

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These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with BIIAB. It does the teaching and the mapping. BIIAB sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

Free first step

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The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.

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02The units

What each unit actually teaches you to do

Develop working relationships with colleagues Real unit · BIIAB
You'll gain knowledge and skills to develop effective working relationships with colleagues. The unit covers professional behaviour, communication, role clarification, and managing potential work-related difficulties.

What you'll be able to do

  • Understand the benefits of working with colleagues
  • Establish working relationships with colleagues
  • Act in a professional and respectful manner when working with colleagues
  • Communicate with colleagues
  • Identify potential work- related difficulties and explore solutions
Lead a team to improve customer service Real unit · BIIAB
This unit equips learners with skills to lead a team in improving customer service. You'll plan and organise team work, provide support, allocate tasks appropriately, and review team performance to enhance service delivery.

What you'll be able to do

  • Plan and organise the work of a team
  • Provide support for team members
  • Review performance of team members
  • Understand how to lead a team to improve customer service
Lead and manage meetings Real unit · BIIAB
This unit covers the skills required to effectively lead and manage meetings, including preparation, managing procedures, chairing discussions, and completing post-meeting tasks. You'll develop the ability to produce relevant documentation and ensure meetings meet their objectives.

What you'll be able to do

  • Prepare to lead a meeting
  • Manage meeting procedures
  • Chair a meeting
  • Undertake post-meeting tasks
Maintain the health, hygiene, safety and security of the working environment Real unit · BIIAB
You'll understand how to maintain health, hygiene, safety, and security within the working environment. The unit covers relevant procedures, the importance of compliance, and how to inform and support colleagues to uphold workplace standards.

What you'll be able to do

  • Maintain the health, hygiene, safety and security of the working environment
  • Understand the importance of maintaining the health, hygiene, safety and security of the working environment
  • Understand how to maintain the health, hygiene, safety and security of the working environment
Managing Marketing and Sales Promotions Real unit · BIIAB
You'll develop knowledge and skills to manage marketing and sales promotions by establishing marketing objectives, analysing target customer groups, applying promotional techniques, and evaluating marketing plans. The unit also covers communication tools to promote a business effectively.

What you'll be able to do

  • Establish marketing objectives
  • Identify and analyse target customer groups
  • Apply marketing objectives and promotional techniques
  • Evaluate the success of a marketing plan
  • Use communication tools and techniques to promote a business
  • Design, implement and evaluate sales promotions
  • Demonstrate merchandising techniques
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Develop a Sales Promotion Strategy and Plan

    Standard

  • Lead Meetings Legacy

    Standard

  • Lead sections of meetings or briefings

    Standard

  • Lead, manage and follow up the meeting process

    Standard

  • Maintain the health, hygiene, safety and security of the working environment

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Where this can lead

Trade Marketing Administrator

This role starts with the fundamentals of trade marketing administration. It can lead towards trade marketing management or into commercial finance and sales planning.

See the whole journey
05The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by BIIAB rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Develop working relationships with colleaguesLead a team to improve customer serviceLead and manage meetingsMaintain the health, hygiene, safety and security of the working environmentManaging Marketing and Sales Promotions

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach Make the case from “Managing Marketing and Sales Promotions” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Pitch it Evaluate

    “Managing Marketing and Sales Promotions” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.

  • Lead it Apply

    “Lead a team to improve customer service” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
BIIAB Level 3 Certificate In Licensed Hospitality Operations
  • Develop a Sales Promotion Strategy and Plan
  • Lead Meetings Legacy
  • Lead sections of meetings or briefings
  • Lead, manage and follow up the meeting process
  • Maintain the health, hygiene, safety and security of the working environment
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Develop working relationships with colleagues, one of this qualification's own units.

Develop working relationships with colleagues Level 3

Applied to your work in any of these jobs

Which job do you mean?
Trade Marketing Administrator

Learners will gain knowledge and skills to develop effective working relationships with colleagues. The unit covers professional behaviour, communication, role clarification, and managing potential work-related difficulties.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

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Your Plan Illustration

Built for BIIAB Level 3 Certificate In Licensed Hospitality Operations

5 units in this credential, in the order it lists them, awarded by BIIAB.

  1. Develop working relationships with colleagues
  2. Lead a team to improve customer service
  3. Lead and manage meetings
  4. Maintain the health, hygiene, safety and security of the working environment
  5. Managing Marketing and Sales Promotions
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.