iCan Qualifications Limited · RQF Level 3
iCQ Level 3 NVQ Diploma in Hospitality Supervision and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning206 hours
- Units in this qualification32
Awarded by iCan Qualifications Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The iCQ Level 3 NVQ Diploma in Hospitality Supervision and Leadership is aimed at those in supervisory or junior management roles within the hospitality industry who want to demonstrate their competence and develop their skills further towards a management role.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Contribute to Promoting Hospitality Products and ServicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate the ability to contribute to promoting hospitality services and products
- Understand how to plan the promotion of hospitality products and services
- Understand how to contribute to promoting hospitality products and services within an organisation
Contribute to the Development of Recipes and MenusReal unit · iCan Qualifications Limited
What you'll be able to do
- Contribute to the development of recipes and menus
- Understand how to plan the development of recipes and menus
- Understand how to contribute to the development of recipes and menus
Contribute to the Development of a Wine ListReal unit · iCan Qualifications Limited
What you'll be able to do
- Contribute to the development of a wine list, offering informed suggestions and insights
- Understand how to plan the development of a wine list, considering factors such as customer preferences, food pairings, and budget
- Understand how to contribute to the development of a wine list, including researching wines, evaluating their quality, and making recommendations
Contribute to the control of resourcesReal unit · iCan Qualifications Limited
What you'll be able to do
- Contribute to the control of resources.
Contribute to the selection of staff for activitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Contribute to the selection of staff for activities
- Understand how to contribute to the selection of staff for activities
Develop working relationships with colleaguesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · iCan Qualifications Limited
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and DrinkReal unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate the ability to ensure food safety practices are followed in the preparation and serving of food and drink
- Understand the importance of ensuring food safety practices are followed in the preparation and serving of food and drink to prevent foodborne illnesses
- Understand how to ensure food safety practices are followed in the preparation and serving of food and drink, adhering to relevant regulations and guidelines
Improve the customer relationshipReal unit · iCan Qualifications Limited
What you'll be able to do
- Improve communication with customers
- Balance the needs of customers and the organisation
- Exceed customer expectations to develop the relationship
- Understand how to improve the customer relationship
Lead a team to improve customer serviceReal unit · iCan Qualifications Limited
What you'll be able to do
- Plan and organise the work of a team.
- Provide support for team members.
- Review performance of team members.
Lead and manage meetingsReal unit · iCan Qualifications Limited
What you'll be able to do
- Prepare to lead a meeting effectively, including setting the agenda and gathering relevant information
- Manage meeting procedures to ensure that meetings are productive and efficient
- Chair a meeting, facilitating discussion and ensuring that all participants have the opportunity to contribute
- Undertake post-meeting tasks, such as distributing minutes and following up on action points
Maintain the health, hygiene, safety and security of the working environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
Manage the environmental impact of work activitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility
- Understand how to assess the impact of work activities on the environment and how this can be minimised
- Assess and report on the environmental impact of work activities in own area of responsibility
- Organise work activities and resource use to minimise environmental impact
- Promote ongoing improvement in environmental performance
Manage the receipt, storage or dispatch of goodsReal unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate the ability to manage the receipt, storage and dispatch of goods efficiently
- Understand how to manage the receipt, storage and dispatch of goods, including stock control and inventory management
Monitor and solve customer service problemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Solve immediate customer service problems effectively and efficiently
- Identify repeated customer service problems and options for solving them in the long term
- Take action to avoid the repetition of customer service problems by implementing appropriate solutions
- Understand how to monitor and solve customer service problems to improve overall customer satisfaction
Set objectives and provide support for team membersReal unit · iCan Qualifications Limited
What you'll be able to do
- Communicate a team's purpose and objectives to team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
Supervise Cellar and Drink Storage OperationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise cellar and drinks storage operations
- Understand the requirements that need to be met when supervising cellar and drink storage operations
- Understand how to supervise cellar and drink storage operations
Supervise Drink ServicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise drinks services in a professional manner
- Understand the requirements that need to be met when supervising drink services, including legal and organisational requirements
- Understand how to supervise drinks services to ensure customer satisfaction and compliance with regulations
Supervise Food Production OperationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate the ability to supervise food production operations effectively
- Understand how to plan food production operations, including resource allocation and scheduling
- Understand how to supervise food production operations to ensure quality, efficiency, and adherence to food safety standards
Supervise Food ServiceReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise food service
- Understand how to plan food service
- Understand how to supervise food service
Supervise FunctionsReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise functions, ensuring they run smoothly and efficiently
- Understand how to plan functions, considering all aspects of the event from start to finish
- Understand how to supervise functions, including managing staff, coordinating activities, and resolving any problems that may occur
Supervise Housekeeping OperationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Effectively supervise housekeeping operations in a hospitality environment.
- Understand the specific requirements of housekeeping operations, including standards of cleanliness and hygiene.
- Understand how to effectively supervise housekeeping operations, including delegation, motivation, and performance management.
- Understand the importance of monitoring and reviewing housekeeping services to ensure quality and identify areas for improvement.
Supervise Linen ServicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise linen services
- Understand how to plan the linen service
- Understand the importance of supervising the linen service
- Understand how to supervise linen services
Supervise Portering and Concierge OperationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise portering and concierge operations, ensuring excellent customer service and efficient operations.
- Understand the requirements of portering and concierge operations, including handling luggage, providing information, and managing requests.
- Understand how to plan portering and concierge operations, including resource allocation, scheduling, and contingency planning.
- Understand how to supervise portering and concierge operations, including staff training, performance monitoring, and problem-solving.
Supervise Practices for Handling PaymentsReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise practices for handling payments, ensuring accuracy and security
- Understand how payments should be handled, following established procedures and protocols
- Understand how to supervise practices for handling payments, including monitoring staff performance and addressing any issues that arise
Supervise Reception ServicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate the ability to supervise reception services effectively
- Understand policies and procedures relating to supervising reception services, including security and customer service standards
- Understand how to supervise reception services to ensure smooth operations and customer satisfaction
Supervise Reservations and booking servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise reservations and booking services effectively, ensuring all tasks are completed to the required standard
- Understand the organisation's standards and policies for reservations and booking services, adhering to them at all times
- Understand the requirements that need to be met when supervising reservations and bookings services, ensuring compliance with relevant legislation and best practice
- Understand how to supervise reservations and bookings services, including delegation, monitoring, and providing feedback to staff
Supervise off-site food delivery serviceReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise off-site food delivery services
- Understand the procedures that need to be followed in own area of responsibility
- Understand how to supervise off-site food delivery service
Supervise the use of technological equipment in hospitality servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise the use of technological equipment in hospitality services effectively
- Understand the requirements that need to be met when using technological equipment in hospitality services, including health and safety regulations
- Understand how to supervise the use of technological equipment in hospitality services, ensuring its correct and safe operation
Supervise the wine store/cellar and dispense counterReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise the wine store/cellar and dispense counter, ensuring efficient and compliant operations.
- Understand the procedures for the storage and dispensing of wine, including temperature control, stock rotation, and legal requirements.
- Understand how to supervise the storage and dispensing of wine, including staff training, quality control, and security measures.
Supervise vending ServiceReal unit · iCan Qualifications Limited
What you'll be able to do
- Supervise vending services to ensure they are operating effectively and efficiently
- Understand the procedures that need to be followed when providing a vending service, including hygiene and safety regulations
- Understand how to supervise a vending service, ensuring that it meets customer needs and expectations
Support learning and development within own area of responsibilityReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility, taking into account their roles and responsibilities
- Understand how to develop a learning environment in own area of responsibility that supports the learning and development of colleagues
- Support colleagues in learning and its application to their work, providing guidance and encouragement
- Evaluate learning outcomes and future learning and development of colleagues, identifying areas for improvement and further development
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to promoting hospitality services and products
- Contribute to the selection of staff for activities
- Contribute to the selection of staff for activities Legacy
- Develop productive working relationships with colleagues
- Lead Meetings Legacy
- Lead sections of meetings or briefings
- Lead, manage and follow up the meeting process
- Provide Learning Opportunities for Colleagues Legacy
Where this can lead
Senior Regional Reception Supervisor
Your journey starts here, but where it goes is really up to you. We're committed to providing the opportunities and support to help you achieve your ambitions, whether that's leading a global team or becoming the undisputed expert in a niche area.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to contribute to promoting hospitality products and services by participating in promotional activities and developing materials. Learners will evaluate promotional effectiveness and understand planning importance.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 3 NVQ Diploma in Hospitality Supervision and Leadership
32 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Contribute to Promoting Hospitality Products and Services
- Contribute to the Development of Recipes and Menus
- Contribute to the Development of a Wine List
- Contribute to the control of resources
- Contribute to the selection of staff for activities
- Develop working relationships with colleagues
and 26 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.