How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
This iCQ Level 2 NVQ Diploma in Housekeeping is an occupational qualification. It is intended for individuals working in the hospitality and catering sector, enabling them to demonstrate competence in housekeeping duties, including cleaning, maintenance, and customer service.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Carry Out Periodic Room Servicing and Deep Cleaning Real unit · iCan Qualifications Limited
What you'll be able to do
- Carry out periodic room servicing according to specified schedules and standards.
- Understand the procedures for carrying out periodic room servicing, including identifying areas requiring attention and using appropriate cleaning techniques.
- Carry out periodic deep cleaning of rooms, following established procedures and using appropriate equipment and chemicals.
- Understand the procedures for carrying out periodic deep cleaning, including identifying specific cleaning requirements and ensuring thoroughness.
Clean Windows from the Inside Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare to clean windows from the inside, ensuring all necessary equipment and materials are available and ready for use.
- Prepare to clean windows from the inside, including selecting appropriate cleaning solutions and protecting surrounding surfaces.
- Clean the inside surface of windows effectively, removing dirt and streaks to achieve a clear finish.
- Clean the inside surface of windows, including using correct techniques and ensuring safety precautions are followed.
Clean and maintain soft floors and furnishings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to clean soft floors and furnishings, including selecting appropriate equipment and materials
- Understand how to maintain soft floors and furnishings, using appropriate techniques
- Prepare to maintain soft floors and furnishings, ensuring a safe and effective working environment
- Maintain soft floors and furnishings, following established procedures
Clean, maintain and protect semi-hard and hard floors Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to clean semi-hard and hard floors, including selecting appropriate equipment and materials
- Understand how to clean semi-hard and hard floors, using appropriate techniques
- Understand how to treat semi-hard and hard floors, including applying appropriate treatments
- Understand how to protect hard floors, using appropriate methods
- Prepare to clean semi-hard and hard floors, ensuring a safe and effective working environment
- Clean semi-hard and hard floors, following established procedures
- Protect hard floors, using appropriate protective measures
Cleaning and Servicing a Range of Housekeeping Areas Real unit · iCan Qualifications Limited
What you'll be able to do
- Clean and service toilet and bathroom areas
- Understand how to clean and service toilet and bathroom areas
- Clean and service furnished areas
- Understand how to clean and service furnished areas
- Dispose of waste
- Dispose of waste
Collect Linen and Make Beds Real unit · iCan Qualifications Limited
What you'll be able to do
- Collect clean linen and bed coverings, following established procedures
- Understand how to collect clean linen and bed coverings, ensuring hygiene and efficiency
- Strip and make beds, following established procedures
- Strip and make beds, ensuring hygiene and efficiency
Deal with customers across a language divide Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare effectively to deal with customers whose first language is different from your own
- Deal confidently and effectively with customers who speak a different first language from your own
- Navigate and overcome challenges when dealing with customers across a language divide
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector Real unit · iCan Qualifications Limited
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Give customers a positive impression of yourself and your organisation. Real unit · iCan Qualifications Limited
What you'll be able to do
- Establish rapport with customers in a professional and courteous manner.
- Respond appropriately to customer requests, queries and complaints.
- Communicate information clearly and accurately to customers.
- Understand how personal presentation and behaviour contribute to a positive impression of yourself.
- Understand how to represent the organisation in a positive way to customers.
Maintain Housekeeping Supplies Real unit · iCan Qualifications Limited
What you'll be able to do
- Receive and check housekeeping supplies, ensuring they meet required standards and quantities.
- Understand the procedures for receiving and checking housekeeping supplies, including identifying discrepancies and reporting issues.
- Store and issue housekeeping supplies, maintaining accurate stock levels and preventing wastage.
- Understand the processes involved in storing and issuing housekeeping supplies, including stock rotation and security protocols.
Maintain customer service through effective handover Real unit · iCan Qualifications Limited
What you'll be able to do
- Agree joint responsibilities clearly and effectively within a customer service team to ensure seamless service delivery
- Check that customer service actions are completed and seen through by working collaboratively with colleagues and communicating effectively
- Understand the importance of effective handover procedures in maintaining consistent and high-quality customer service
Maintenance of a safe, hygienic and secure working environment Real unit · iCan Qualifications Limited
What you'll be able to do
- Maintain personal health and hygiene in the workplace.
- Maintain personal health and hygiene in the workplace.
- Help maintain a hygienic, safe and secure workplace.
- Maintain a hygienic, safe and secure workplace.
Providing a Linen Service Real unit · iCan Qualifications Limited
What you'll be able to do
- Receive and check linen in accordance with organisational procedures.
- Understand the procedures for receiving and checking linen, including quality and quantity checks.
- Store and issue clean linen, following established stock rotation and security protocols.
- Understand the processes involved in storing and issuing clean linen, including stock control and security measures.
Use of Different Chemicals and Equipment in Housekeeping Real unit · iCan Qualifications Limited
What you'll be able to do
- Work safely using different chemicals, following manufacturer's instructions and organisational procedures.
- Understand how to work safely using different chemicals, including COSHH regulations and appropriate personal protective equipment (PPE).
- Work efficiently using manual equipment, applying correct techniques and ensuring equipment is in good working order.
- Understand how to work efficiently using manual equipment, including selecting the appropriate equipment for the task and maintaining it correctly.
- Work safely using electrical equipment, following safety guidelines and ensuring equipment is PAT tested.
- Work safely using electrical equipment, including identifying potential hazards and performing pre-use checks.
Working effectively as part of a hospitality team Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan and organise own work to meet team objectives and deadlines.
- Work effectively with team members to achieve common goals.
- Develop own skills to improve performance within the hospitality team.
- Plan and organise own work to contribute to team effectiveness.
- Work effectively with team members to achieve common goals.
- Develop own skills to enhance contribution to the team.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Clean and maintain soft floors and furnishings Legacy
- Standard
Clean windows from the inside
- Standard
Clean, maintain and protect hard floors Legacy
- Standard
Collect linen and make beds Legacy
- Standard
Manage the supply of uniforms and housekeeping of staff areas
- Standard
Work using different chemicals, liquids and equipment Legacy
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry Out Periodic Room Servicing and Deep CleaningClean Windows from the InsideClean and maintain soft floors and furnishingsClean, maintain and protect semi-hard and hard floorsCleaning and Servicing a Range of Housekeeping AreasCollect Linen and Make BedsDeal with customers across a language divideEmployment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Working effectively as part of a hospitality team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Clean and maintain soft floors and furnishings Legacy
- Clean windows from the inside
- Clean, maintain and protect hard floors Legacy
- Collect linen and make beds Legacy
- Manage the supply of uniforms and housekeeping of staff areas
- Work using different chemicals, liquids and equipment Legacy
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry Out Periodic Room Servicing and Deep Cleaning, one of this qualification's own units.
Applied to your own work
This unit provides learners with skills to perform periodic room servicing and deep cleaning according to schedules and standards. Learners will apply appropriate cleaning techniques, use suitable equipment and chemicals, and identify areas requiring attention.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 2 NVQ Diploma in Housekeeping
15 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Carry Out Periodic Room Servicing and Deep Cleaning
- Clean Windows from the Inside
- Clean and maintain soft floors and furnishings
- Clean, maintain and protect semi-hard and hard floors
- Cleaning and Servicing a Range of Housekeeping Areas
- Collect Linen and Make Beds
and 9 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.