What you'll be able to do

• Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.,
• Identify performance problems of team members.,
• Discuss performance problems with team members.,
• Set a course of action to deal with identified problems with team members.

What you'll be able to do

• Understand the purpose and required attributes of a team and select those that match the team’s requirements.
• Induct team members and communicate their roles and responsibilities.
• Understand how to support team development.
• Manage team performance and understand how to disband a team.
• Understand how to disband team.

What you'll be able to do

• Understand quality management.
• Prepare to carry out a quality audit.
• Carry out a quality audit.
• Communicate results of a quality audit.
• Monitor corrective action and maintain records.

What you'll be able to do

• Develop and communicate a vision for customer-based values in own organisation.
• Develop success criteria and maintain a customer focus across an organisation.
• Monitor customer focus and identify areas for improvement across own organisation.

What you'll be able to do

• Align objectives of own area of responsibility with those of own organisation.
• Implement operational plans in own area of responsibility.
• Monitor and evaluate operational plans in own area of responsibility..

What you'll be able to do

• Understand the legal requirements and personal responsibilities for health and safety within an organisation.,
• Promote the importance of health and safety practices.,
• Ensure that hazards and risks are identified and managed in own area of responsibility.,
• Monitor and review health and safety performance and policy in own area of responsibility.

What you'll be able to do

• Identify and prioritise marketing objectives for own area of responsibility.
• Produce a marketing strategy in own area of responsibility.
• Produce and implement a marketing plan for own area of responsibility.
• Monitor and evaluate the marketing plan in own area of responsibility.

What you'll be able to do

• Identify stakeholders and their relevance to an organisation.
• Understand how to establish working relationships with colleagues and stakeholders.
• Create an environment of trust and mutual respect with colleagues and stakeholders.

What you'll be able to do

• Identify potential collabourative opportunities with other organisations.,
• Agree the strategic aims and objectives of collabouration.,
• Agree methods and expected outcomes of collabouration.,
• Instigate and sustain a collabourative relationship with another organisation.,
• Review and evaluate the collabouration with another organisation.

What you'll be able to do

• Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
• Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.

What you'll be able to do

• Understand risk management within own area of responsibility.,
• Establish a risk management process for an organisation.,
• Allocate resources to enable risk management activities to take place.,
• Communicate risk management processes across an organisation.

What you'll be able to do

• Examine the reasons for, and impact of, staff turnover whilst maintaining confidentiality in own area of responsibility.
• Compare staff turnover rates across organisations.
• Understand how to turn unexpected staffing turnover into opportunities rather than threats.

What you'll be able to do

• Understand how to implement change in own area of responsibility.
• Involve and support others through the change process.
• Implement and monitor a plan for change in own area of responsibility.

What you'll be able to do

• Understand an organisation’s environment to inform strategic decision-making.,
• Evaluate the current strategic direction of an organisation.,
• Use information to inform strategic decision-making.

What you'll be able to do

• Understand performance expectations of an organisation.
• Identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
• Know how to informally with cases of minor misconduct or unsatisfactory performance.
• Follow an organisation’s formal disciplinary procedure.

What you'll be able to do

• Analyse an organisation’s current approach to innovation practice.
• Design an innovation process for an organisation and demonstrate its implications for long-term success.
• Support others in implementing innovative ideas.
• Review and improve the performance of the innovation process.
• Provide recognition for the innovative success.

What you'll be able to do

• Prepare a budget for own area of responsibility.,
• Manage a budget.,
• Review budget management performance.

What you'll be able to do

• Understand principles, processes, tools and techniques of programme management.
• Develop a programme plan.
• Communicate programme aims and plans to project managers.
• Monitor project and programme progress.
• Evaluate a programme.

What you'll be able to do

• Understand tendering processes,
• Draw up a specification for required products or services.,
• Write an invitation to tender document and communicate it to prospective suppliers.,
• Understand how to respond fairly to pre-tender queries.,
• Evaluate received tenders.,
• Select a supplier and provide post-tender feedback.

What you'll be able to do

• Understand an organisation’s responsibilities and liabilities in relation to health and safety.
• Promote health and safety across an organisation.
• Ensure that health and safety requirements are met across an organisation.
• Monitor, review and report on health and safety policy and practices.

What you'll be able to do

• Understand the importance of sustainability when using physical resources.
• Identify resource requirements for own area of responsibility.
• Obtain required resources for own area of responsibility.
• Monitor and review the quality and usage of resources in own area of responsibility.

What you'll be able to do

• Assess whether products or services meet the needs of existing and potential customers within your own organisation.
• Identify potential opportunities to meet customer requirements within your own organisation.
• Implement potential opportunities to meet customer requirements within your own organisation.
• Co-ordinate the marketing of your own products or services.
• Co-ordinate the development of your own products or services.
• Monitor demand for your own products or services.
• Adjust marketing strategies in response to demand for your own products or services.

What you'll be able to do

• Undertake a risk evaluation for current and planned activities within own area of responsibility.,
• Minimise the impact and likelihood of potential risks occurring in own area of responsibility.,
• Communicate identified risks.

What you'll be able to do

• Understand customer service standards required in own organisation.,
• Implement sustainable processes for customer satisfaction.,
• Manage and support colleagues in delivering customer service standards.,
• Manage and develop culture in own organisation to support customer service standards.,
• Monitor customer service levels for continuous improvement.

What you'll be able to do

• Understand the legal requirements and environmental policies that impact on own area of responsibility.,
• Understand how to assess the impact of work activities on the environment and how this can be minimised.,
• Assess and report on the environmental impact of work activities in own area of responsibility.,
• Organise work activities and resource use to minimise environmental impact.,
• Promote ongoing improvement in environmental performance.

What you'll be able to do

• Understand how to prevent potential grievances.,
• Understand an organisation’s grievance policy and procedure and deal with concerns raised by individuals informally.,
• Understand how to follow grievance procedures.

What you'll be able to do

• Monitor business processes in own area of responsibility.,
• Review and improve business processes in own area of responsibility.

What you'll be able to do

• Identify non-core processes within an organisation.,
• Evaluate the implications of outsourcing non-core processes.,
• Select a vendor to outsource non-core processes to.,
• Outsource non-core processes.,
• Monitor and review the outsourcing of non-core processes.

What you'll be able to do

• Understand the principles, processes, tools and techniques of project management.,
• Agree the scope and objectives of a project.,
• Identify the budget in order to develop a project plan.,
• Implement a project plan.,
• Manage a project to its conclusion.

What you'll be able to do

• Understand how to plan change.,
• Develop plans for change in own area of responsibility.,
• Develop systems for monitoring and assessing progress.,
• Evaluate barriers and determine ways to overcome resistance to planned change.,
• Develop a communication strategy to facilitate the process for change.

What you'll be able to do

• Understand the quality standards and procedures that apply to own area of responsibility.
• Monitor work in own area of responsibility against quality standards and procedures.
• Prepare for a quality audit in own area of responsibility.
• Discuss quality audit findings with the auditor.
• Complete agreed actions following a quality audit.

What you'll be able to do

• Understand the benefits of an inclusive and diverse workforce.,
• Understand organisation’s responsibilities under equality legislation and relevant codes of practice.,
• Benchmark equality, diversity and inclusion.,
• Communicate equality, diversity and inclusion policy and procedures.,
• Review effectiveness of equality, diversity and inclusion issues.

What you'll be able to do

• Develop a strategy to promote the use of technology, in line with organisational values and customer needs.,
• Implement a strategy for promoting technology across an organisation.,
• Monitor and review the impact of an organisation’s technology strategy, in line with best practice.

What you'll be able to do

• Review human resource requirements to meet business objectives in own area of responsibility.
• Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
• Participate in the recruitment and selection process.
• Evaluate the recruitment and selection process and identify improvements for the future.

What you'll be able to do

• Monitor and evaluate risk management processes within own area of responsibility.
• Improve the risk management process.

What you'll be able to do

• Agree their performance development needs with an individual.,
• Understand how to help an individual create a development plan.,
• Support an individual in implementing their development plan.,
• Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.

What you'll be able to do

• Understand the concept of organisational culture.
• Agree values and objectives in support of an organisation’s culture.
• Monitor objectives and their effectiveness.

What you'll be able to do

• Understand how to follow redundancy policy within own area of responsibility.,
• Communicate information on redundancies to those affected.,
• Understand how to support those affected by redundancies.

What you'll be able to do

• Provide colleagues and stakeholders with information.,
• Consult with colleagues and stakeholders in relation to decisions or activities.,
• Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders.,
• Understand how to manage potential conflicts of interest.,
• Understand how to be able to monitor working relationships.,
• Review and improve the effectiveness of working relationships..