How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer GQA Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and GQA Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from GQA Qualifications Limited.
01What it is
Aimed at individuals in the print manufacturing sector, this diploma develops leadership skills. Learners will gain knowledge of workplace organisation, job changeover processes, supply chains, and the properties of materials used in printing.
These are the units GQA Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with GQA Qualifications Limited. It does the teaching and the mapping. GQA Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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02The units
What each unit actually teaches you to do
CPD as a self development tool Real unit · GQA Qualifications Limited
You'll explore the principles and benefits of Continued Professional Development (CPD). The unit includes identifying CPD opportunities, undertaking effective CPD activities, maintaining accurate records, and evaluating the impact on personal and professional growth.
What you'll be able to do
- Understand the principles of Continued Professional Development and the benefits it can bring to individuals and organisations.
- Understand how to identify CPD opportunities that align with personal and professional goals.
- Carry out effective CPD activities to enhance skills and knowledge.
- Introduce and maintain effective CPD records to track learning and development.
- Complete accurate CPD records, documenting activities and outcomes.
- Understand how to evaluate the benefits of the CPD activities undertaken in terms of personal and professional growth.
Delivery of Effective Training Programmes Real unit · GQA Qualifications Limited
It teaches you to identify training needs, introduce and monitor training programmes, and assess their effectiveness. You'll also develop skills in reporting on knowledge and skills gaps and providing constructive feedback to trainees and stakeholders.
What you'll be able to do
- Identify and report on the knowledge and skills required to meet the quality and performance standards in the workplace.
- Introduce and monitor a training programme to meet individual training needs.
- Monitor the effectiveness of the training programme.
- Provide effective feedback on the progress and performance of person(s) being trained.
- Deliver effective feedback to those involved in the delivery of training programmes.
- Know the problems that can arise with training programmes.
- Understand how to identify suitable persons to deliver training.
Identifying And Organising Resources To Fulfil Work Requirements Real unit · GQA Qualifications Limited
You'll learn to identify and organise resources required to fulfil work schedules. The unit covers obtaining resources, planning work activities, evaluating plan effectiveness, and adapting to changes affecting resource requirements.
What you'll be able to do
- Understand how to identify resources required to fulfil the work schedule effectively.
- Understand how to obtain the resources required to carry out the required work activities.
- Understand how to devise and implement a plan of work to meet work requirements.
- Understand how to evaluate the effectiveness of the implemented plan of work against the required work schedule.
- Understand the factors that may require changes to a programme of work and how to identify them.
- Understand how to introduce and implement changes to a programme of work effectively.
Knowledge of promoting, maintaining and evaluating Health and Safety in the Print related working environment Real unit · GQA Qualifications Limited
You'll study health and safety legislation, regulations, and guidelines applicable to the print-related working environment. The unit covers how to access information, stay informed of changes, and identify potential health and safety risks in the workplace.
What you'll be able to do
- Know which acts, regulations and guidelines apply to the Print related working environment and where this information can be obtained.
- Obtain information and keep aware of changes in health and safety acts, regulations and guidelines that apply to the Print related working environment.
- Know the cause of health risks in printing.
- Know and understand the risks of fire and explosion.
- Implement and monitor changes in Health and Safety practices of others to comply with legislation, regulations and organisational guidelines.
- Evaluate the effect of changes introduced to Health and Safety practices in the Print related working environment.
- Carry out a formal assessment of hazards and risks in the Print related working environment.
- Evaluate and deal with the risks from potential hazards that can be found in the Print related working environment.
- Adopt and promote safe working practices.
- Understand how to evaluate the effectiveness of Health and Safety procedures within the Organisation.
- Ensure there is no unauthorised or unsafe access to the working areas and why this is important.
- Know what to do in the event of an emergency and how to evaluate the effectiveness of evacuation procedures.
- Know why it is important to clearly and accurately report and record information on accidents and incidents.
- Investigate accidents to identify the cause and why this is important.
Law for Printers Real unit · GQA Qualifications Limited
This unit covers legislation relevant to the printing industry, including prohibitions and requirements affecting printed material. You'll understand safety and environmental laws, registration requirements, and general legal obligations within the printing sector.
What you'll be able to do
- Understand the legislation that specifically applies to prohibitions affecting printed material.
- Understand the legislation that specifically applies to requirements affecting printed material.
- Understand the legislation that specifically applies to Safety and Environmental issues relating to printed material.
- Understand the legislation that specifically applies to Registration within the Print Industry.
- Understand the other areas of General Law that apply to the Print Industry.
- Understand the importance of keeping knowledge of Law up to date and how to do so.
- Understand how to ensure relevant information is disseminated appropriately.
Maintenance of Mechanical Equipment Real unit · GQA Qualifications Limited
You'll gain knowledge of mechanical equipment requiring planned maintenance, the tools and materials used, and various maintenance schedules. The unit includes interpreting maintenance information and integrating maintenance activities within operational requirements.
What you'll be able to do
- Know the types of equipment in need of planned maintenance.
- Know the types and uses of equipment and materials provided for carrying out maintenance.
- Understand a range of types of maintenance schedules.
- Understand what information should be included in a maintenance schedule.
- Understand how to interpret information on planned maintenance.
- Understand how to carry out effective maintenance of the equipment.
- Understand how to deal with the problems that can occur with maintenance.
- Understand how to report and record information on maintenance.
- Understand how to evaluate the effectiveness of maintenance and maintenance schedules.
- Understand how to develop maintenance schedules.
Monitoring and developing Individual Staff to improve performance and efficiency Real unit · GQA Qualifications Limited
You'll learn to monitor individual staff performance against company requirements and identify development needs. The unit covers evaluating training opportunities and implementing strategies to improve staff performance and efficiency.
What you'll be able to do
- Monitor individual staff performance against company requirements for the job role.
- Identify the need for staff development.
- Monitor individual staff performance.
- Understand different types of training available for staff development.
- Identify and evaluate opportunities for development and how to implement them effectively.
- Know the problems that can arise when monitoring staff performance and how to deal with them appropriately.
- Know the behaviours that can have an effect on efficiency and how to deal with them to improve performance.
- Know the problems that can occur with sourcing and implementing training and how to deal with them effectively.
- Know how and why to measure the effectiveness of the training delivered to staff.
- Introduce and maintain CPD records for individual staff members.
- Maintain CPD records accurately and effectively.
- Know the benefits of staff development for both the individual and the organisation.
Provide Leadership in the Workplace Real unit · GQA Qualifications Limited
This unit equips learners with knowledge of the personal skills, behaviours, and knowledge required to provide effective leadership in the workplace. You'll understand the roles and responsibilities of those being led and how to support their performance.
What you'll be able to do
- Understand the personal skills, behaviours, and knowledge required to provide effective leadership in a workplace environment.
- Understand the roles and responsibilities of individuals or teams who are being provided with leadership, including their expectations and needs.
- Know the workload and objectives that need to be completed by those being provided with leadership, ensuring clarity and alignment.
- Understand how to provide leadership to individuals or teams in the workplace, adapting your approach to suit different situations and personalities.
- Understand the support available to assist in the provision of leadership, such as mentoring, training, and resources.
- Understand the Company Appraisal system and the part they play in it, including how to conduct appraisals and provide feedback.
- Know the potential problems that can arise with the provision of leadership, such as conflict, resistance, and lack of motivation.
- Understand the Company Grievance and Disciplinary policies and procedures, and how to apply them fairly and consistently.
- Understand how to review, analyse, and evaluate the effectiveness of the leadership provided, identifying areas for improvement and development.
Providing Operational Support Real unit · GQA Qualifications Limited
This unit covers the principles and practices of providing operational support within an organisation. You'll understand when and how to provide support, record information accurately, and review operational support to enhance organisational effectiveness.
What you'll be able to do
- Understand the principles of providing Operational Support within an organisation.
- Understand when and how to provide Operational Support to colleagues and other stakeholders.
- Understand the benefits and impact of providing Operational Support on organisational performance.
- Understand how to record information on Operational Support activities accurately and effectively.
- Review the Operational Support provided within the Company to identify areas for improvement.
- Understand how to recommend changes to the Operational Support processes and procedures.
Supervising others Real unit · GQA Qualifications Limited
You'll study the principles of workplace supervision, including supervisory styles, attributes, and responsibilities. The unit emphasises ensuring compliance with operational requirements and legislation, alongside developing effective communication and leadership skills.
What you'll be able to do
- Understand the principles of workplace supervision.
- Understand the attributes and qualities required in supervisory roles.
- Understand the responsibilities and requirements of supervisors.
- Ensure employees comply with operational requirements and legislation.
- Identify the current and required skills, knowledge and proof of competence of those being supervised.
- Deal with problems that can arise when supervising others.
- Ensure the safety of the area of responsibility.
The Properties of paper, board, inks and coatings in Print Real unit · GQA Qualifications Limited
You'll develop knowledge of the properties of paper, board, inks, and coatings used in print production. The unit covers material interactions, effects on print quality, and appropriate storage procedures to maintain material integrity.
What you'll be able to do
- Understand the properties of different substrates and how they interact with each other in relation to paper and board.
- Understand how inks and coatings interact with different substrates, considering factors such as adhesion, absorption, and drying.
- Know the correct procedures for storing substrates, inks, and coatings to maintain their quality and prevent degradation.
Understand how to Organise The Workplace Real unit · GQA Qualifications Limited
This unit provides knowledge of the key steps and benefits of organising a workplace, including planning, communication, and sustaining organisation. You'll apply principles such as the 5S methodology and review the impact of workplace organisation.
What you'll be able to do
- Know the key steps and benefits of organising a workplace
- Plan a workplace organisation activity
- Know the communication requirements in an organised workplace
- Sustain an organised workplace
- Understand how to review the impact of the introduction of workplace organisation
Understanding Colour Management Real unit · GQA Qualifications Limited
This unit provides learners with knowledge of colour measurement, evaluation of colour originals, colour conversion, and separation processes. You'll understand colour management workflows, output equipment variables, and colour reproduction standards.
What you'll be able to do
- Understand the principles of colour measurement and the use of instrumentation for accurate colour assessment.
- Understand how to evaluate colour originals, considering factors such as colour balance, contrast, and sharpness.
- Understand the processes of colour conversion and separation, including the use of different colour spaces and profiles.
- Understand the principles and practices of colour management, including calibration, profiling, and colour matching.
- Understand the variables associated with Output equipment, such as printers and presses, and their impact on colour reproduction.
- Understand colour reproduction standards, such as ISO standards, and their importance in achieving consistent colour results.
- Understand the purpose of print control strips in colour management, and how they are used to monitor and control colour accuracy during printing.
Understanding How To Review Job Changeover Processes Real unit · GQA Qualifications Limited
You'll understand the processes and importance of changeover operations in the workplace. The unit covers reviewing changeover efficiency, identifying improvements, and documenting methods to enhance productivity and minimise downtime.
What you'll be able to do
- Understand the process for changeover operations in the work area, including the steps involved and the resources required.
- Understand the importance of efficient changeover operations in the work area for minimising downtime and maximising productivity.
- Review the changeover operations in their work area, identifying areas for potential improvement.
- Understand the processes involved in improving changeover processes, including identifying root causes of problems, developing solutions, and implementing changes.
- Know the importance of documenting identified improvement methods to ensure consistency and facilitate future training.
- Know the importance of promoting identified improvement methods to encourage adoption and share best practices.
- Understand how good working relationships help with the review of changeover processes by fostering open communication and collaboration.
- Understand how to plan a review of job changeover processes, including setting objectives, gathering data, and involving relevant stakeholders.
- Understand how to review the impact of the introduction of amendments to job changeover processes, assessing their effectiveness and identifying any unintended consequences.
Understanding Internal and External Supply Chains Real unit · GQA Qualifications Limited
It teaches you to understand internal and external supply chains, including supplier products and services. You'll analyse supplier performance, identify outsourcing opportunities, and evaluate alternative suppliers.
What you'll be able to do
- Understand the products and services currently provided by Suppliers in their area of responsibility
- Understand how to analyse Supplier performance and effectiveness
- Understand how to identify other products and services that could be outsourced
- Identify other products and services that could be outsourced
- Understand the implications of changes to the products and services provided by Suppliers
- Understand how and why to identify and evaluate alternative Suppliers
- Understand how to implement changes to the Supply Chain
Understanding Methods of Continuous Improvement Real unit · GQA Qualifications Limited
This unit introduces learners to continuous improvement concepts and tools. You'll understand how to implement improvement activities, communicate changes, and maintain an organised workplace to support ongoing organisational development.
What you'll be able to do
- Understand the concept of Continuous Improvement and its importance in the workplace.
- Know the different tools available to engender continuous improvement within an organisation.
- Implement a continuous improvement activity effectively.
- Identify and communicate improvements to work activities to relevant stakeholders.
- Sustain an organised workplace to support continuous improvement efforts.
Understanding and contributing to the achievement of Customer satisfaction Real unit · GQA Qualifications Limited
This unit provides learners with an understanding of customer satisfaction within an organisation, focusing on its purpose, culture, and service strategy. You'll learn to communicate the strategy, monitor service standards, and recommend improvements.
What you'll be able to do
- Explain the purpose of the organisation and its role within its sector
- Describe the culture of the organisation and its impact on customer service
- Explain how to communicate the Customer Service strategy effectively to individuals within your area of responsibility
- Explain how to monitor the standards of service delivery to ensure they meet customer expectations
- Analyse the standards of service delivery to identify areas for improvement
- Develop changes to the organisation’s Customer Service strategy based on analysis of service delivery
- Recommend changes to the organisation’s Customer Service strategy based on analysis of service delivery
- Describe the nature of Customer complaints and their potential impact on the organisation
- Explain how to investigate customer complaints thoroughly and objectively
- Take appropriate action to deal with customer complaints in a timely and effective manner
- Explain why it is important to analyse customer complaints to identify trends and patterns
- Explain how to analyse customer complaints to identify trends and patterns
- Explain the importance of maintaining good relationships with colleagues to ensure effective teamwork
- Explain the importance of maintaining good relationships with customers to foster loyalty and satisfaction
Understanding and contributing to the aims of the Organisation Real unit · GQA Qualifications Limited
You'll explore the structure, functions, and key departments of their organisation, alongside the range of products and services offered. The unit also covers understanding individual contributions towards achieving organisational aims and recognising the customer base.
What you'll be able to do
- Understand the structure, functions, and key departments of the organisation in which they work.
- Understand the range of products and services provided by the Company, including their features and benefits.
- Understand their own individual contribution to achieving their organisation’s overall aims and objectives, and how their role supports the company's success.
- Know the makeup of the Organisation’s current and potential Customer base, including their needs, preferences, and expectations.
- Understand how to recognise opportunities to change and improve the products and services available from the Organisation, based on customer feedback and market trends.
- Understand the potential effects of introducing new products or services, including the impact on resources, processes, and customer satisfaction.
- Minimise wastage of materials in their work activities, promoting sustainability and cost-effectiveness.
- Identify potential improvements to work activities and procedures, contributing to increased efficiency and productivity.
Understanding how to identify and rectify technical problems Real unit · GQA Qualifications Limited
This unit equips learners with skills to identify, investigate, and rectify technical problems in their working environment. You'll understand when to seek expert assistance and how to overcome challenges in problem identification and resolution.
What you'll be able to do
- Know the types of technical problems that can occur in their working environment
- Investigate technical problems in their working environment
- Understand how to rectify technical problems
- Know when to obtain expert assistance to help identify technical problems
- Obtain expert assistance to help rectify technical problems
- Overcome problems in the identification of technical problems
- Overcome problems in the rectification of technical problems
- Ensure that technical problems have been rectified
- Understand how to use the presence of technical problems to the benefit of the organisation
- Record information on technical problems
- Understand how to deal with different levels of technical problems
- Understand the impact on the organisation of technical problems
Understanding the Environmental Impact of work activities Real unit · GQA Qualifications Limited
You'll gain an understanding of the environmental impact of work activities within a specific context. The unit covers relevant legal requirements, methods to assess environmental impact, and procedures for recording and reporting assessment outcomes.
What you'll be able to do
- Understand the work activities that could have an environmental impact within a specific work context.
- Understand the legal requirements regarding the environmental impact of work activities, including relevant legislation and regulations.
- Understand how to assess the impact of work activities on the environment, using appropriate assessment methods and tools.
- Understand how the outcomes of environmental assessments are recorded and reported, adhering to organisational procedures and legal requirements.
- Review and evaluate the findings of environmental reports and decide on suggested changes to improve environmental performance.
- Understand the principles of environmental management, including environmental management systems and best practices.
- Understand how to communicate information on environmental issues to the relevant personnel, using appropriate communication methods.
- Understand how to monitor the adherence of staff to environmental policies and procedures, and identify areas for improvement.
Understanding the principles of Quality Auditing Real unit · GQA Qualifications Limited
This unit covers the principles of quality auditing, including the features and purpose of quality management systems. You'll learn to prepare for, conduct, and review quality audits, as well as communicate findings and identify necessary actions.
What you'll be able to do
- Understand the key features and overall purpose of Quality Management systems within an organisation.
- Prepare effectively for Quality Audits, including gathering relevant documentation and information.
- Understand how to carry out a Quality Audit in a systematic and objective manner, following established procedures.
- Understand how to review the findings of Quality Audits, analyse the data, and identify any necessary corrective actions.
- Understand how to communicate the findings of Quality Audits clearly and effectively to relevant stakeholders.
- Understand how to evaluate the effectiveness and appropriateness of the audit process itself, identifying areas for improvement.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
05_Provide leadership for a biomanufacturing team
- Standard
Allocate and monitor the progress and quality of work in your area of responsibility
- Standard
Applying workplace organisation techniques
- Standard
Assess the environmental impact of your business
- Standard
Build and deliver customer service and customer care support
- Standard
Build your organisation's understanding of its market and customers
- Standard
Carry out quality audits
- Standard
Comply with company environmental procedures
- Standard
Comply with company environmental procedures
- Standard
Comply with environmental policies in carton manufacturing production
- Standard
Develop a customer focussed organisation
- Standard
Develop a customer service strategy for a part of an organisation
- Standard
Develop an environmental policy
- Standard
Develop and implement marketing plans for your area of responsibility
- Standard
Develop and implement operational plans for your area of responsibility
- Standard
Develop and implement systems and procedures within the workplace to minimise environmental impact of the organisation
- Standard
Develop your own skills and manage your time
- Standard
Environmental Auditing
Showing 18 of 36 standards these units map to.
04The credits
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by GQA Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
CPD as a self development toolDelivery of Effective Training ProgrammesIdentifying And Organising Resources To Fulfil Work RequirementsKnowledge of promoting, maintaining and evaluating Health and Safety in the Print related working environmentLaw for PrintersMaintenance of Mechanical EquipmentMonitoring and developing Individual Staff to improve performance and efficiencyProvide Leadership in the Workplace
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration The Navigator Your plan for “Delivery of Effective Training Programmes” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
- Bring your own plan Create
For “Delivery of Effective Training Programmes” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understanding the principles of Quality Auditing” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Knowledge of promoting, maintaining and evaluating Health and Safety in the Print related working environment” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Provide Leadership in the Workplace” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
GQA Level 4 Diploma in Print Leadership
- 05_Provide leadership for a biomanufacturing team
- Allocate and monitor the progress and quality of work in your area of responsibility
- Applying workplace organisation techniques
- Assess the environmental impact of your business
- Build and deliver customer service and customer care support
- Build your organisation's understanding of its market and customers
- Carry out quality audits
- Comply with company environmental procedures
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from CPD as a self development tool, one of this qualification's own units.
Applied to your own work
Learners will explore the principles and benefits of Continued Professional Development (CPD). The unit includes identifying CPD opportunities, undertaking effective CPD activities, maintaining accurate records, and evaluating the impact on personal and professional growth.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for GQA Level 4 Diploma in Print Leadership
21 units in this credential, in the order it lists them, awarded by GQA Qualifications Limited.
- CPD as a self development tool
- Delivery of Effective Training Programmes
- Identifying And Organising Resources To Fulfil Work Requirements
- Knowledge of promoting, maintaining and evaluating Health and Safety in the Print related working environment
- Law for Printers
- Maintenance of Mechanical Equipment
and 15 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.