How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
Get help from City & Guilds apprenticeship experts to explore our full range of qualifications in teaching, learning, and development & learning support.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Advocate on behalf of advice and guidance clients Real unit · City & Guilds Limited
What you'll be able to do
- Prepare thoroughly for advocacy by gathering relevant information and understanding the client's needs and wishes.
- Assess the potential results of the advocacy, considering the possible outcomes and their impact on the client.
- Understand the details and requirements of the other parties involved in the advocacy process, including their perspectives and constraints.
- Prepare to present the client's interests effectively, using appropriate communication and negotiation skills.
- Present the client's interests in a clear, persuasive, and professional manner, advocating for their rights and needs.
Design information materials for use in the service Real unit · City & Guilds Limited
What you'll be able to do
- Identify the objectives of the required information materials, taking into account the target audience and purpose.
- Obtain relevant and accurate information for inclusion in the information materials, using appropriate research methods.
- Design the format of the information materials, ensuring clarity, accessibility, and visual appeal.
- Edit the information materials to ensure accuracy, consistency, and adherence to relevant guidelines and standards.
Enable advice and guidance clients to access referral opportunities Real unit · City & Guilds Limited
What you'll be able to do
- Understand the process for referring clients to other organisations and support services
- Identify appropriate referral options based on the client's needs and circumstances
- Enable clients to take up referral opportunities by providing necessary information, support, and guidance
Enable learning through demonstrations and instructions Real unit · City & Guilds Limited
What you'll be able to do
- Plan training sessions to meet the identified learning needs of individual learners
- Deliver training using appropriate methods and resources to facilitate effective learning
- Review the training delivered to ensure it meets the learner’s needs and identify areas for improvement
Evaluate and develop own contribution to the service Real unit · City & Guilds Limited
What you'll be able to do
- Understand the process of evaluating practice, including the use of different evaluation methods and tools
- Carry out evaluation of practice, gathering feedback from relevant sources and analysing the results
- Identify development objectives based on the evaluation of practice, setting realistic and achievable goals
Facilitate learning in groups Real unit · City & Guilds Limited
What you'll be able to do
- Manage group dynamics effectively, addressing conflicts and promoting positive interactions among group members
- Establish and maintain effective communication with group members, ensuring that information is shared clearly and concisely
- Facilitate collaborative learning by encouraging participation, sharing of ideas, and mutual support among group members
- Enable individuals to reflect on the way in which they have been learning and participating in the group, identifying areas for improvement
Identify and promote the contribution of Careers Education Guidance _CEG_ within the organisation Real unit · City & Guilds Limited
What you'll be able to do
- Gain support for the role of Careers Education Guidance (CEG) within the organisation from key stakeholders
- Identify opportunities for promoting Careers Education Guidance (CEG) within the organisation to raise awareness and engagement
- Implement and evaluate a strategy to promote CEG within the organisation, measuring its impact and effectiveness
Integrate Careers Education Guidance _CEG_ within the curriculum Real unit · City & Guilds Limited
What you'll be able to do
- Identify opportunities to integrate Careers Education Guidance (CEG) within the curriculum
- Plan the integration of CEG within the curriculum, considering learning objectives and resources
- Implement the planned integration of CEG within the curriculum effectively
- Monitor the integration of CEG within the curriculum to assess its effectiveness
- Maintain the integration of CEG within the curriculum, making adjustments as necessary
- Evaluate the success of CEG integration within the curriculum based on pre-defined criteria
Liaise with other services Real unit · City & Guilds Limited
What you'll be able to do
- Understand the process for liaising with other services and organisations
- Establish procedures for exchanging information with other services, ensuring confidentiality and data protection
- Provide information to other services in a clear, concise, and timely manner
- Obtain information from other services to support the advice and guidance process
Manage personal case load Real unit · City & Guilds Limited
What you'll be able to do
- Maintain accurate and up-to-date case notes, adhering to relevant policies and procedures
- Review personal case load regularly to ensure effective management and prioritisation of cases
- Understand the various factors that can affect case loads, such as complexity of cases and available resources
- Establish clear priorities for dealing with personal case load, ensuring urgent and high-priority cases are addressed promptly
Negotiate and maintain service agreements Real unit · City & Guilds Limited
What you'll be able to do
- Negotiate service provision with other parties, ensuring that the terms and conditions meet the needs of both the provider and the receiving organisation.
- Conduct negotiations within the agreed requirements of the provider and receiving organisation contract, adhering to legal and ethical guidelines.
- Monitor and evaluate service agreements to ensure that they are being implemented effectively and that the agreed outcomes are being achieved.
Negotiate on behalf of advice and guidance clients Real unit · City & Guilds Limited
What you'll be able to do
- Understand the main points of negotiation
- Prepare offers that meet the clients requirements
- Explain offers received from other parties to clients
- Establish an agreement for clients through negotiation
Operate within networks Real unit · City & Guilds Limited
What you'll be able to do
- Identify networks which could benefit the service
- Access networks which could benefit the service
- Maintain memberships of networks
- Exchange information within networks
Prepare and set up mediation Real unit · City & Guilds Limited
What you'll be able to do
- Establish the appropriateness of the mediation process for each party involved
- Establish effective communication channels with each party
- Maintain effective communication throughout the mediation process
- Agree on the conditions of mediation with all parties involved
- Agree on the boundaries of mediation with all parties involved
- Review the conditions and boundaries of mediation with parties as needed throughout the process
Prepare to represent advice and guidance clients in formal proceedings Real unit · City & Guilds Limited
What you'll be able to do
- Prepare clients for formal proceedings by explaining the process, their rights, and what to expect.
- Prepare information for the formal proceedings, ensuring that it is accurate, relevant, and presented in a clear and organised manner.
- Prepare the presentation of the case, including identifying key arguments, evidence, and witnesses.
Present cases for advice and guidance clients in formal proceedings Real unit · City & Guilds Limited
What you'll be able to do
- Understand the problems that could occur with formal proceedings, including potential challenges and risks.
- Present cases for clients in a clear, persuasive, and professional manner, advocating for their rights and needs.
- Review the outcomes of formal proceedings to identify lessons learned and inform future practice.
Promote Careers Education Guidance _CEG_ Real unit · City & Guilds Limited
What you'll be able to do
- Plan the promotion of Careers Education Guidance (CEG) activities
- Identify the most appropriate information for dissemination to a specific target group regarding CEG
- Secure the resources required for the planned promotion of Careers Education Guidance (CEG)
Provide and maintain information materials for use in the service Real unit · City & Guilds Limited
What you'll be able to do
- Review the information needs of the service
- Agree methodologies for the procurement of information
- Agree methodologies for the dissemination of information
- Provide information materials for use in the service
- Maintain information materials for use in the service
Provide support for other practitioners Real unit · City & Guilds Limited
What you'll be able to do
- Agree with other practitioners on the specific support they require
- Promote the adoption of effective practices by other practitioners
- Deliver support sessions to practitioners, tailored to their identified needs
- Evaluate the effectiveness of the support provided to practitioners
- Provide constructive feedback to practitioners to enhance their skills and knowledge
Stage and manage the mediation process Real unit · City & Guilds Limited
What you'll be able to do
- Establish the key issues for each party involved in the mediation process
- Identify and document the potential options available to each party in the mediation process
- Explore the issues in detail with each party, ensuring understanding and clarity
- Assist parties in identifying potential options for resolution
- Evaluate the potential options with the parties, considering their feasibility and impact
- Build agreements between parties by facilitating constructive dialogue and compromise
- Secure agreements between parties by documenting the terms and ensuring commitment
Understand the importance of legislation and procedures Real unit · City & Guilds Limited
What you'll be able to do
- Understand relevant legislation and codes of practice that impact their role and responsibilities
- Understand how to deal with urgent situations effectively, following established procedures and protocols
- Record contacts, interactions, agreements, and provision of information accurately and comprehensively
- Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working with clients, promoting self-awareness
- Understand why the effectiveness of methods may vary depending upon the situation and clients involved, adapting approach as necessary
Undertake research for the service and its clients Real unit · City & Guilds Limited
What you'll be able to do
- Identify appropriate sources of information relevant to the service and its clients
- Determine the availability of information from identified sources
- Collect data systematically to meet pre-defined research objectives
- Analyse the collected data using appropriate methods
- Interpret the analysed data to draw meaningful conclusions
- Report on the data collected, analysis undertaken, and conclusions reached in a clear and concise manner
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advocate with and on behalf of learners so that their interests are represented
- Standard
Design Information Materials for Use in the Service
- Standard
Evaluate and develop own contribution as a development worker
- Standard
Facilitate learning in groups
- Standard
Integrate Careers Education Guidance (CEG) within the curriculum
- Standard
Liaise with parents, carers and families
- Standard
Negotiate and maintain service agreements
- Standard
Prepare and set up mediation
- Standard
Promote Careers Education Guidance within the curriculum
- Standard
Provide and maintain information materials for use in the service
- Standard
Provide specialist advocacy services on behalf of union members v2
- Standard
Provide support for other practitioners
- Standard
Provide support for practitioners
- Standard
Support others in developing their practice
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advocate on behalf of advice and guidance clientsDesign information materials for use in the serviceEnable advice and guidance clients to access referral opportunitiesEnable learning through demonstrations and instructionsEvaluate and develop own contribution to the serviceFacilitate learning in groupsIdentify and promote the contribution of Careers Education Guidance _CEG_ within the organisationIntegrate Careers Education Guidance _CEG_ within the curriculum
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Negotiate and maintain service agreements” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Draft the real one Create
You do “Understand the importance of legislation and procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and develop own contribution to the service” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage personal case load” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Advocate with and on behalf of learners so that their interests are represented
- Design Information Materials for Use in the Service
- Evaluate and develop own contribution as a development worker
- Facilitate learning in groups
- Integrate Careers Education Guidance (CEG) within the curriculum
- Liaise with parents, carers and families
- Negotiate and maintain service agreements
- Prepare and set up mediation
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advocate on behalf of advice and guidance clients, one of this qualification's own units.
Applied to your own work
Learners will prepare to advocate effectively on behalf of advice and guidance clients. This includes gathering client information, assessing potential outcomes, understanding other parties' requirements, and presenting clients' interests appropriately.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 4 NVQ Diploma in Advice and Guidance
22 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Advocate on behalf of advice and guidance clients
- Design information materials for use in the service
- Enable advice and guidance clients to access referral opportunities
- Enable learning through demonstrations and instructions
- Evaluate and develop own contribution to the service
- Facilitate learning in groups
and 16 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.