How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer The Institute of the Motor Industry has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and The Institute of the Motor Industry awards. A qualified assessor at the centre judges your evidence, and the certificate comes from The Institute of the Motor Industry.
01What it is
The IMI Level 2 Diploma in Vehicle Parts Principles is a vocationally related qualification. It covers knowledge of vehicle parts customer service, including legal requirements and payment processing. This qualification is aimed at those working, or intending to work, in the transportation operations and maintenance sector.
These are the units The Institute of the Motor Industry registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with The Institute of the Motor Industry. It does the teaching and the mapping. The Institute of the Motor Industry sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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02The units
What each unit actually teaches you to do
Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
You'll understand legislation, organisational policies, and procedures relating to electronic communication within a vehicle parts environment. The unit covers how to send electronic messages appropriately and use available systems to communicate information effectively.
What you'll be able to do
- Know relevant aspects of legislation, regulations, codes of practice and guidelines relating to electronic communication within a vehicle parts environment
- Understand how to comply with organisational policies and procedures relating to messaging and information systems within a vehicle parts environment
- Understand how to send electronic messages on behalf of customers within a vehicle parts environment
- Understand how to use available checking facilities when communicating electronically within a vehicle parts environment
- Understand how to receive electronic messages on behalf of customers within a vehicle parts environment
- Understand how to access information from a remote system on behalf of a customer within a vehicle parts environment
Knowledge of Delivering Motor Vehicle Parts To Customers Real unit · The Institute of the Motor Industry
You'll gain knowledge of legal, regulatory, and organisational requirements for delivering motor vehicle parts. The unit covers safe loading practices, transportation regulations, and documentation to ensure secure and compliant deliveries.
What you'll be able to do
- Know legal and regulatory requirements relating to the delivery of motor vehicle parts, including health and safety and transportation regulations.
- Understand organisational requirements relating to the delivery of motor vehicle parts, including delivery schedules, documentation and customer service procedures.
- Load motor vehicle parts for transport, ensuring they are secure and protected from damage.
- Understand the principles to observe when loading motor vehicle parts for delivery, including weight distribution and load security.
- Plan routes for the delivery of motor vehicle parts, taking into account traffic conditions, delivery schedules and customer requirements.
Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
This unit covers the knowledge of legislation, regulations, codes of practice, and organisational policies relevant to entering and retrieving data using information technology within a vehicle parts environment. You'll understand how to comply with these requirements and use IT systems to enter and find data accurately and securely.
What you'll be able to do
- Know relevant aspects of legislation, regulations, codes of practice and guidelines relating to data protection and information security.
- Understand how to comply with organisational policies and procedures relating to the entry and retrieval of data, ensuring data integrity and confidentiality.
- Understand how to enter data into an IT system accurately and efficiently, following established protocols.
- Understand how to use available checking and help facilities within the IT system to ensure data accuracy and resolve any issues.
- Understand how to find information on an IT system using appropriate search techniques and filters.
- Understand how to meet customer needs when entering and finding data on an IT system, providing excellent customer service.
Knowledge of Giving a Positive Impression to Vehicle Parts Customers Real unit · The Institute of the Motor Industry
This unit provides learners with knowledge of legal requirements, regulations, and codes of practice relevant to vehicle parts customer service. You'll understand organisational policies and develop skills to interact professionally with customers.
What you'll be able to do
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service, including data protection and consumer rights.
- Understand the organisational context for working with vehicle parts customers, including company policies, procedures and objectives.
- Understand how to interact with vehicle parts’ customers in a professional and effective manner, demonstrating excellent communication and interpersonal skills.
Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment Real unit · The Institute of the Motor Industry
You'll gain knowledge of health, safety, and good housekeeping practices in the automotive environment. The unit covers the correct use of personal and vehicle protective equipment, hazard awareness, and effective waste disposal methods.
What you'll be able to do
- Understand the correct personal and vehicle protective equipment to be used within the automotive environment, and the reasons for their use.
- Understand effective housekeeping practices in the automotive environment, including waste disposal, cleaning procedures, and organisation of the workspace.
- Understand key health and safety requirements relevant to the automotive environment, including COSHH regulations, manual handling procedures, and fire safety.
- Understand about hazards and potential risks relevant to the automotive environment, including electrical hazards, chemical hazards, and mechanical hazards.
- Understand personal responsibilities for maintaining a safe and healthy working environment, and the importance of reporting hazards and incidents.
Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment Real unit · The Institute of the Motor Industry
This unit provides learners with knowledge of legal requirements, company policies, and types of security risks within a vehicle parts environment. You'll understand how to identify and report security risks to maintain a secure workplace.
What you'll be able to do
- Understand the legal requirements and regulations that cover security in the workplace, including relevant legislation and industry standards.
- Understand own company policy in regard to security, including procedures for reporting incidents and maintaining a secure environment.
- Know the types of security risks that may occur in a vehicle parts environment, including theft, vandalism, and unauthorised access.
Knowledge of Processing Orders for Non-Stock Motor Vehicle Parts Real unit · The Institute of the Motor Industry
You'll gain knowledge of organisational systems, procurement processes, supplier relationships, and authorisation protocols involved in ordering non-stock motor vehicle parts. This unit covers how to place and manage orders effectively within an organisational context.
What you'll be able to do
- Understand organisational systems and procedures relevant to ordering non-stock motor vehicle parts, including procurement processes, supplier relationships, and authorisation protocols.
- Place orders accurately and efficiently for non-stock vehicle parts, using appropriate ordering systems and documentation.
- Work effectively with customers when placing orders for non-stock motor vehicle parts, providing clear information, managing expectations, and addressing queries.
- Progress chase orders for non-stock motor vehicle parts, monitoring order status, communicating with suppliers, and updating customers on delivery timelines.
- Keep accurate and up-to-date records relating to orders for non-stock motor vehicle parts, maintaining documentation and updating relevant systems.
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
This unit covers the legal, regulatory, and organisational aspects of processing payment transactions within a vehicle parts environment. You'll understand data protection, fraud prevention, payment procedures, and customer interaction during transactions.
What you'll be able to do
- Know legal and regulatory requirements relating to the processing of payment transactions, including data protection and financial regulations.
- Understand organisational requirements relating to the processing of payment transactions, including payment methods, security procedures and reconciliation processes.
- Understand how to deal with customers when processing payments, providing excellent customer service and resolving any issues or queries.
- Calculate prices for motor vehicle parts, including discounts, taxes and delivery charges.
- Process payments for motor vehicle parts using various payment methods, such as cash, credit cards and electronic transfers.
Knowledge of Processing Returned Goods And Materials In A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
You'll understand legal and regulatory requirements for processing returned goods and materials in a vehicle parts environment. The unit covers organisational procedures for returns, replacements, refunds, and disposal of returned items.
What you'll be able to do
- Understand the legal and regulatory requirements relating to the return of goods and materials within a vehicle parts environment.
- Understand how to process returns of goods and materials in accordance with organisational procedures.
- Understand how to process replacements for goods and materials, adhering to company policies and customer service standards.
- Understand how to process refunds for goods and materials, ensuring compliance with legal and organisational requirements.
Knowledge of Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
This unit covers the legal requirements, regulations, and organisational systems relevant to receiving and storing motor vehicle parts. You'll understand the importance of correct procedures to ensure parts are stored safely and compliantly.
What you'll be able to do
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts within a vehicle parts operation
- Understand organisational systems relevant to receiving and storing motor vehicle parts within a vehicle parts operation
- Understand the importance of receiving and storing vehicle parts correctly within a vehicle parts operation
- Store motor vehicle parts correctly after receiving them within a vehicle parts operation
Knowledge of Selecting and Issuing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
You'll gain knowledge of legal requirements, regulations, terminology, and procedures related to handling and issuing motor vehicle parts. The unit includes understanding vehicle systems and stock control relevant to parts management.
What you'll be able to do
- Understand the legal requirements and regulations that cover the handling and issuing of motor vehicle parts, ensuring compliance with health and safety standards.
- Understand terminology, systems, and procedures relating to motor vehicle parts, including stock control, ordering, and identification processes.
- Know vehicle systems and the location of parts within motor vehicle systems, enabling accurate identification and selection of components.
- Identify motor vehicle parts to match customer requirements, using catalogues, databases, and other resources effectively.
- Handle motor vehicle parts safely and efficiently, minimising the risk of damage or injury.
Knowledge of Support for Job Roles in the Automotive Work Environment Real unit · The Institute of the Motor Industry
This unit provides learners with knowledge of organisational structures, functions, and roles within the automotive work environment. You'll understand the importance of information use and communication to support job roles effectively.
What you'll be able to do
- Explain key organisational structures within the automotive work environment.
- Explain key functions within the automotive work environment.
- Explain key roles within the automotive work environment.
- Explain the importance of obtaining information to support their job role within the automotive work environment.
- Explain the importance of interpreting information to support their job role within the automotive work environment.
- Explain the importance of using information to support their job role within the automotive work environment.
- Explain the importance of different types of communication within the automotive work environment.
- Explain communication requirements when carrying out vehicle repairs in the automotive work environment.
- Explain how to develop good working relationships with colleagues in the automotive workplace.
- Explain how to develop good working relationships with customers in the automotive workplace.
Skills in Communicating Information Electronically Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
It teaches you to communicate information electronically within a vehicle parts environment. You'll send, receive, save, and check electronic messages professionally while adhering to data protection and organisational guidelines.
What you'll be able to do
- Send electronic messages accurately and professionally on behalf of customers, adhering to organisational guidelines and data protection regulations.
- Use available checking facilities effectively when sending electronic messages, ensuring accuracy and avoiding errors.
- Save electronic messages securely on an IT system, following organisational procedures for data storage and retrieval.
- Receive electronic messages promptly and efficiently, responding appropriately and in a timely manner.
- Access information from a remote system accurately and efficiently on behalf of a customer, adhering to security protocols and data protection regulations.
Skills in Delivering Motor Vehicle Parts To Customers Real unit · The Institute of the Motor Industry
You'll learn to prepare for, load, and deliver motor vehicle parts to customers. The unit includes planning delivery routes, ensuring vehicle safety, and managing delivery records and reports.
What you'll be able to do
- Prepare thoroughly for the delivery of motor vehicle parts, ensuring all necessary documentation, equipment, and resources are available.
- Load a motor vehicle parts delivery vehicle safely and securely, following appropriate manual handling techniques and load distribution guidelines.
- Deliver motor vehicle parts to customers in a timely and professional manner, adhering to agreed delivery schedules and customer requirements.
- Deal accurately and efficiently with records and reports following the delivery of motor vehicle parts, updating relevant systems and documenting any discrepancies or issues.
Skills in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
This unit develops learners' skills in entering and finding data using IT systems within a vehicle parts environment. You'll practise accurate data entry, use checking facilities to ensure data integrity, save data securely, and retrieve information efficiently to meet customer needs.
What you'll be able to do
- Enter data accurately and efficiently into an IT system, following established data entry protocols and procedures.
- Use available checking facilities effectively when entering data, verifying information and correcting errors to ensure data integrity.
- Save data securely on an IT system, following organisational guidelines for data storage and backup.
- Find data quickly and efficiently on an IT system, using appropriate search functions and filters to locate required information.
- Meet customer needs effectively when entering and finding data, providing accurate and timely information and resolving queries promptly.
Skills in Giving a Positive Impression to Vehicle Parts Customers Real unit · The Institute of the Motor Industry
You'll learn to establish positive rapport with vehicle parts customers, respond appropriately to their needs, and provide accurate information. The unit focuses on effective communication techniques to enhance customer interactions.
What you'll be able to do
- Establish a good rapport with vehicle parts customers within a vehicle parts operation
- Respond appropriately to vehicle parts’ customers within a vehicle parts operation
- Provide vehicle parts customers with the information they need within a vehicle parts operation
Skills in Health, Safety and Good Housekeeping in the Automotive Environment Real unit · The Institute of the Motor Industry
You'll learn to maintain health, safety, and good housekeeping in the automotive environment. The unit includes correct use of personal and vehicle protective equipment, hazard recognition, and safe working practices.
What you'll be able to do
- Use correct personal protective equipment (PPE) and vehicle protection measures within the automotive environment to minimise risks.
- Carry out effective housekeeping practices in the automotive environment, maintaining a clean and organised workspace.
- Recognise potential dangers and hazards in the automotive workplace and take appropriate action to work safely.
- Conduct themselves responsibly, demonstrating professional behaviour and adhering to workplace policies and procedures.
Skills in Identifying and Reporting Security Risks within a Vehicle Parts Environment Real unit · The Institute of the Motor Industry
This unit develops learners' ability to follow security procedures, identify security risks, manage incidents, and complete accurate reports within a vehicle parts environment. You'll understand the importance of maintaining security and responding appropriately to breaches.
What you'll be able to do
- Follow established security procedures within a vehicle parts environment.
- Identify potential security risks and breaches as they occur in the workplace.
- Deal with security risks and incidents appropriately, following organisational procedures.
- Complete accurate and timely reports of security incidents, adhering to organisational guidelines.
Skills in Processing Orders for Non-Stock Motor Vehicle Parts Real unit · The Institute of the Motor Industry
You'll learn to process orders for non-stock motor vehicle parts, including agreeing orders with customers, placing orders accurately, monitoring progress, and maintaining records. The unit emphasises adherence to established procedures to ensure customer satisfaction.
What you'll be able to do
- Agree orders for non-stock motor vehicle parts with the customer, confirming requirements and providing accurate information on pricing and availability.
- Place orders for non-stock motor vehicle parts on behalf of the customer, following established procedures and ensuring accuracy.
- Monitor progress on orders for non-stock motor vehicle parts, keeping the customer informed of any delays or changes.
- Maintain records relating to orders for non-stock motor vehicle parts, ensuring accurate and up-to-date information is available.
Skills in Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
It develops skills to calculate prices, process payments, and provide customer service during payment transactions within a vehicle parts environment. You'll handle various payment methods accurately and securely.
What you'll be able to do
- Calculate prices accurately for motor vehicle parts, taking into account relevant factors such as discounts, taxes, and surcharges.
- Process payments efficiently and securely for motor vehicle parts using various payment methods, adhering to organisational procedures.
- Provide a high level of customer service when processing payments, addressing customer queries and resolving issues effectively.
Skills in Processing Returned Goods And Materials In A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
You'll learn to assist customers with returned goods and materials, provide replacements, process refunds, and manage returned items in accordance with organisational policies and legal requirements.
What you'll be able to do
- Assist customers effectively and professionally who wish to return goods and materials, adhering to company policy and legal requirements.
- Provide customers with suitable replacement goods and materials, ensuring they meet the customer's needs and are of satisfactory quality.
- Ensure customers receive appropriate refunds for returned goods and materials, processing them accurately and in a timely manner.
- Deal with returned goods and materials according to organisational procedures, including inspection, storage, and disposal.
Skills in Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
This unit equips learners with skills to receive and store motor vehicle parts effectively. You'll prepare receiving areas, check deliveries against documentation, store parts appropriately, and maintain accurate records.
What you'll be able to do
- Prepare effectively to receive and store motor vehicle parts, ensuring the receiving area is organised and ready for deliveries.
- Receive motor vehicle parts accurately and efficiently, checking them against delivery documentation and reporting any discrepancies.
- Store motor vehicle parts appropriately after receiving them, following organisational procedures for stock control and storage.
- Maintain accurate and up-to-date records relating to receiving and storing motor vehicle parts, using appropriate systems and documentation.
Skills in Selecting and Issuing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
It develops skills to identify, locate, report on, and issue motor vehicle parts accurately. You'll use catalogues, databases, and stock control systems to meet customer requirements and maintain stock information.
What you'll be able to do
- Identify motor vehicle parts accurately and efficiently to meet specific customer requirements.
- Locate motor vehicle parts promptly and effectively using appropriate systems and resources to fulfil customer requests.
- Report on stock levels and condition of motor vehicle parts, highlighting any discrepancies or issues to maintain accurate inventory.
- Issue motor vehicle parts to customers in accordance with organisational procedures, ensuring correct parts are provided and documented.
Skills in Supporting Job Roles in the Automotive Work Environment Real unit · The Institute of the Motor Industry
You'll learn to work effectively within the organisational structure of the automotive environment. This includes obtaining and using relevant information, communicating clearly with colleagues and customers, and supporting job roles in accordance with workplace policies and procedures.
What you'll be able to do
- Demonstrate the ability to work effectively within the organisational structure of the automotive work environment, adhering to roles and responsibilities.
- Demonstrate the ability to obtain and use information from various sources to support their job role within the automotive work environment.
- Demonstrate the ability to communicate clearly and effectively with colleagues and customers within the automotive work environment.
- Demonstrate the ability to support colleagues and customers effectively within the automotive work environment, providing assistance and guidance.
- Demonstrate the ability to develop and maintain good working relationships with colleagues in the automotive work environment.
- Demonstrate the ability to develop and maintain good working relationships with customers in the automotive work environment.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Enter and find data using information technology within a vehicle parts environment
- Standard
Enter and find data using information technology within a vehicle parts environment
- Standard
Follow procedures and identify and report security risks within a vehicle parts environment
- Standard
Follow procedures and identity and report security risks within a vehicle parts environment
- Standard
Process Returned Goods and Materials in a Vehicle Parts Environment
- Standard
Select and issue motor vehicle parts
04The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by The Institute of the Motor Industry rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Knowledge of Communicating Information Electronically Within A Vehicle Parts EnvironmentKnowledge of Delivering Motor Vehicle Parts To CustomersKnowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts EnvironmentKnowledge of Giving a Positive Impression to Vehicle Parts CustomersKnowledge of Health, Safety and Good Housekeeping in the Automotive EnvironmentKnowledge of Identifying and Reporting Security Risks within a Vehicle Parts EnvironmentKnowledge of Processing Orders for Non-Stock Motor Vehicle PartsKnowledge of Processing Payment Transactions Within A Vehicle Parts Environment
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration The Practical Builder Paste in the draft you have for “Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment”. Not a tidied one, the one you would actually send.
You It is mostly there. The recommendations section is thin.
The Practical Builder Thin is fine, vague is not. Take recommendation two and tell me who does what by when, then we will see if it survives.
- Draft the real one Create
You do “Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
IMI Level 2 Diploma in Vehicle Parts Principles (VRQ)
- Enter and find data using information technology within a vehicle parts environment
- Follow procedures and identify and report security risks within a vehicle parts environment
- Follow procedures and identity and report security risks within a vehicle parts environment
- Process Returned Goods and Materials in a Vehicle Parts Environment
- Select and issue motor vehicle parts
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment, one of this qualification's own units.
Applied to your own work
Learners will understand legislation, organisational policies, and procedures relating to electronic communication within a vehicle parts environment. The unit covers how to send electronic messages appropriately and use available systems to communicate information effectively.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IMI Level 2 Diploma in Vehicle Parts Principles (VRQ)
24 units in this credential, in the order it lists them, awarded by The Institute of the Motor Industry.
- Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment
- Knowledge of Delivering Motor Vehicle Parts To Customers
- Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
- Knowledge of Giving a Positive Impression to Vehicle Parts Customers
- Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment
- Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment
and 18 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.