How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer The Institute of the Motor Industry has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and The Institute of the Motor Industry awards. A qualified assessor at the centre judges your evidence, and the certificate comes from The Institute of the Motor Industry.
This Level 3 diploma assesses competence in vehicle fitting supervision. The qualification covers planning staffing levels, processing payments, and demonstrating learning techniques, all within the context of automotive maintenance.
These are the units The Institute of the Motor Industry registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with The Institute of the Motor Industry. It does the teaching and the mapping. The Institute of the Motor Industry sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs Real unit · The Institute of the Motor Industry
What you'll be able to do
- Obtain relevant information from the customer regarding their motor vehicle service needs, using effective communication techniques.
- Provide relevant information to the customer regarding the diagnosis, repair options, and associated costs in a clear and understandable manner.
- Agree on the scope of work to be undertaken with the customer, ensuring their understanding and consent.
- Ensure that recording systems are implemented correctly to accurately document customer interactions, vehicle information, and agreed work.
Competency in Making Learning Possible through Demonstrations and Instruction Real unit · The Institute of the Motor Industry
What you'll be able to do
- Effectively demonstrate relevant skills and methods to learners in a clear and understandable manner.
- Instruct learners using appropriate teaching techniques and resources to facilitate their learning.
Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Solve immediate customer service problems effectively and efficiently, adhering to company policy.
- Identify repeat customer service problems and evaluate options to solve them, considering the impact on the customer and the organisation.
- Take action to avoid repeat customer service problems by implementing agreed solutions and monitoring their effectiveness.
Competency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive Sector Real unit · The Institute of the Motor Industry
What you'll be able to do
- Check that health and safety procedures are followed correctly and consistently within the automotive sector
- Ensure that risks are controlled safely and effectively within the automotive sector, in accordance with established procedures
Competency in Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Calculate prices accurately for motor vehicle parts, taking into account any discounts, promotions, or special offers
- Process payments for motor vehicle parts efficiently and securely, using appropriate payment methods and adhering to organisational procedures
- Provide an appropriate level of customer service when processing payments, addressing any queries or concerns in a professional and courteous manner
Competency in Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Prepare to receive and store motor vehicle parts in accordance with workplace procedures.
- Receive motor vehicle parts, checking them against delivery documentation.
- Store motor vehicle parts after receiving them, ensuring correct location and stock rotation.
- Maintain accurate records relating to the receipt and storage of motor vehicle parts, updating systems as required.
Competency in Selling Motor Vehicle Parts to Customers Real unit · The Institute of the Motor Industry
What you'll be able to do
- Provide the customer with a choice of motor vehicle parts to meet their needs, explaining the features and benefits of each option.
- Help customers choose motor vehicle parts that meet their needs, offering advice and guidance based on their requirements and budget.
- Complete the sale of motor vehicle parts, processing payment and providing necessary documentation.
Knowledge in Monitoring Procedures to Control Risk to Health and Safety Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand health and safety legislation
- Understand workplace policies related to health and safety
- Understand risks to health and safety in the workplace
- Understand the importance of monitoring health and safety in the workplace
- Understand the importance of controlling health and safety in the workplace
- Understand the scope of their role regarding health and safety
Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements, regulations, and codes of practice relevant to vehicle parts customer service, ensuring compliance in all interactions.
- Understand the organisational context for working with vehicle parts customers, including roles, responsibilities, and reporting lines.
- Understand how to solve customer service problems effectively, using appropriate techniques and resources to achieve customer satisfaction.
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Know legal and regulatory requirements relating to the processing of payment transactions, including data protection and financial regulations.
- Understand organisational requirements relating to the processing of payment transactions, including payment methods, security procedures and reconciliation processes.
- Understand how to deal with customers when processing payments, providing excellent customer service and resolving any issues or queries.
- Calculate prices for motor vehicle parts, including discounts, taxes and delivery charges.
- Process payments for motor vehicle parts using various payment methods, such as cash, credit cards and electronic transfers.
Knowledge of Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts within a vehicle parts operation
- Understand organisational systems relevant to receiving and storing motor vehicle parts within a vehicle parts operation
- Understand the importance of receiving and storing vehicle parts correctly within a vehicle parts operation
- Store motor vehicle parts correctly after receiving them within a vehicle parts operation
Knowledge of Selling Motor Vehicle Parts to Customers Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements relevant to selling motor vehicle parts
- Understand the regulations relevant to selling motor vehicle parts
- Understand the codes of practice relevant to selling motor vehicle parts
- Identify different options for motor vehicle parts that might meet customer needs
- Understand how to give motor vehicle parts customers information on the features of different parts
- Understand how to give motor vehicle parts customers information on the benefits of different parts
- Understand how to assist motor vehicle parts customers to make a buying choice
- Understand the importance of building customer confidence during the selling process
- Understand the importance of building customer loyalty during the selling process
- Understand how to complete a sale with motor vehicle parts customers
Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the relevant legislative requirements relating to customer service in a motor vehicle environment.
- Understand organisational requirements and procedures for providing effective customer service.
- Understand how to communicate effectively with customers, demonstrating empathy and care.
- Understand the range of company products and services available to customers.
- Understand how to identify and agree customer service needs.
Knowledge of how to Make Learning Possible through Demonstrations and Instruction Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the nature and role of demonstrations and instruction in facilitating learning.
- Understand the principles and concepts underpinning effective demonstration and instruction techniques.
- Understand the external factors, such as organisational culture and learner needs, that influence human resource development.
Plan, monitor and adjust staffing levels and schedules in a retail environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Plan staffing levels effectively, taking into account anticipated customer demand and operational requirements for a retail team
- Prepare work schedules that optimise resource allocation and ensure adequate coverage of key tasks for a retail team
- Monitor staffing levels and schedules against the work targets of a retail team, identifying any discrepancies or areas for improvement
- Plan staffing levels to meet the operational needs of the retail environment
- Prepare work schedules that are fair, efficient, and compliant with relevant legislation
- Monitor staffing levels and schedules against the work targets of a retail team, taking corrective action as necessary to address any issues
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Help customers to choose motor vehicle parts products
- Standard
Monitor and Solve Customer Service Problems within a Vehicle Parts Environment
- Standard
Monitor and solve customer service problems within a vehicle parts environment
- Standard
Process Payment Transactions in the Automotive Retail Environment Legacy
- Standard
Process payment transactions in the automotive retail environment
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by The Institute of the Motor Industry rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Competency in Identifying and Agreeing Motor Vehicle Customer Service NeedsCompetency in Making Learning Possible through Demonstrations and InstructionCompetency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts EnvironmentCompetency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive SectorCompetency in Processing Payment Transactions Within A Vehicle Parts EnvironmentCompetency in Receiving and Storing Motor Vehicle PartsCompetency in Selling Motor Vehicle Parts to CustomersKnowledge in Monitoring Procedures to Control Risk to Health and Safety
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Competency in Selling Motor Vehicle Parts to Customers” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Plan, monitor and adjust staffing levels and schedules in a retail environment” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Competency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive Sector” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Help customers to choose motor vehicle parts products
- Monitor and Solve Customer Service Problems within a Vehicle Parts Environment
- Process Payment Transactions in the Automotive Retail Environment Legacy
- Process payment transactions in the automotive retail environment
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs, one of this qualification's own units.
Applied to your own work
This unit develops learners' skills in obtaining and providing relevant information to motor vehicle customers, agreeing on work to be undertaken, and ensuring accurate recording systems are implemented. Learners will practise active listening, clarify customer needs, and confirm service expectations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IMI Level 3 Diploma in Vehicle Fitting Supervisory Competence
15 units in this credential, in the order it lists them, awarded by The Institute of the Motor Industry.
- Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs
- Competency in Making Learning Possible through Demonstrations and Instruction
- Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment
- Competency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive Sector
- Competency in Processing Payment Transactions Within A Vehicle Parts Environment
- Competency in Receiving and Storing Motor Vehicle Parts
and 9 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.