How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer The Institute of the Motor Industry has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and The Institute of the Motor Industry awards. A qualified assessor at the centre judges your evidence, and the certificate comes from The Institute of the Motor Industry.
This vocationally related qualification focuses on supervisory principles within vehicle fitting. It includes skills in customer interaction, knowledge of payment processing, and an understanding of risk control procedures relevant to the transportation maintenance sector.
These are the units The Institute of the Motor Industry registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with The Institute of the Motor Industry. It does the teaching and the mapping. The Institute of the Motor Industry sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Knowledge in Monitoring Procedures to Control Risk to Health and Safety Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand health and safety legislation
- Understand workplace policies related to health and safety
- Understand risks to health and safety in the workplace
- Understand the importance of monitoring health and safety in the workplace
- Understand the importance of controlling health and safety in the workplace
- Understand the scope of their role regarding health and safety
Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements, regulations, and codes of practice relevant to vehicle parts customer service, ensuring compliance in all interactions.
- Understand the organisational context for working with vehicle parts customers, including roles, responsibilities, and reporting lines.
- Understand how to solve customer service problems effectively, using appropriate techniques and resources to achieve customer satisfaction.
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Know legal and regulatory requirements relating to the processing of payment transactions, including data protection and financial regulations.
- Understand organisational requirements relating to the processing of payment transactions, including payment methods, security procedures and reconciliation processes.
- Understand how to deal with customers when processing payments, providing excellent customer service and resolving any issues or queries.
- Calculate prices for motor vehicle parts, including discounts, taxes and delivery charges.
- Process payments for motor vehicle parts using various payment methods, such as cash, credit cards and electronic transfers.
Knowledge of Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts within a vehicle parts operation
- Understand organisational systems relevant to receiving and storing motor vehicle parts within a vehicle parts operation
- Understand the importance of receiving and storing vehicle parts correctly within a vehicle parts operation
- Store motor vehicle parts correctly after receiving them within a vehicle parts operation
Knowledge of Selling Motor Vehicle Parts to Customers Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the legal requirements relevant to selling motor vehicle parts
- Understand the regulations relevant to selling motor vehicle parts
- Understand the codes of practice relevant to selling motor vehicle parts
- Identify different options for motor vehicle parts that might meet customer needs
- Understand how to give motor vehicle parts customers information on the features of different parts
- Understand how to give motor vehicle parts customers information on the benefits of different parts
- Understand how to assist motor vehicle parts customers to make a buying choice
- Understand the importance of building customer confidence during the selling process
- Understand the importance of building customer loyalty during the selling process
- Understand how to complete a sale with motor vehicle parts customers
Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the relevant legislative requirements relating to customer service in a motor vehicle environment.
- Understand organisational requirements and procedures for providing effective customer service.
- Understand how to communicate effectively with customers, demonstrating empathy and care.
- Understand the range of company products and services available to customers.
- Understand how to identify and agree customer service needs.
Knowledge of how to Make Learning Possible through Demonstrations and Instruction Real unit · The Institute of the Motor Industry
What you'll be able to do
- Understand the nature and role of demonstrations and instruction in facilitating learning.
- Understand the principles and concepts underpinning effective demonstration and instruction techniques.
- Understand the external factors, such as organisational culture and learner needs, that influence human resource development.
Skills in Helping Customers To Choose Motor Vehicle Parts Products Real unit · The Institute of the Motor Industry
What you'll be able to do
- Provide the customer with a choice of motor vehicle parts that meet their specified needs and requirements
- Help customers choose motor vehicle parts that are suitable for their vehicle and meet their performance expectations
- Complete the sale of motor vehicle parts efficiently and accurately, adhering to organisational procedures
Skills in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Solve immediate customer service problems effectively and efficiently, using appropriate communication and problem-solving skills.
- Identify repeat customer service problems and options to solve them, analysing trends and patterns in customer complaints.
- Take action to avoid repeat customer service problems, implementing preventative measures and improving processes.
Skills in Monitoring Procedures to Control Risks to Health and Safety Real unit · The Institute of the Motor Industry
What you'll be able to do
- Check that health and safety procedures are followed correctly and consistently
- Ensure that risks are controlled safely and effectively, in accordance with established procedures
Skills in Processing Payment Transactions Within A Vehicle Parts Environment Real unit · The Institute of the Motor Industry
What you'll be able to do
- Calculate prices accurately for motor vehicle parts, taking into account relevant factors such as discounts, taxes, and surcharges.
- Process payments efficiently and securely for motor vehicle parts using various payment methods, adhering to organisational procedures.
- Provide a high level of customer service when processing payments, addressing customer queries and resolving issues effectively.
Skills in Receiving and Storing Motor Vehicle Parts Real unit · The Institute of the Motor Industry
What you'll be able to do
- Prepare effectively to receive and store motor vehicle parts, ensuring the receiving area is organised and ready for deliveries.
- Receive motor vehicle parts accurately and efficiently, checking them against delivery documentation and reporting any discrepancies.
- Store motor vehicle parts appropriately after receiving them, following organisational procedures for stock control and storage.
- Maintain accurate and up-to-date records relating to receiving and storing motor vehicle parts, using appropriate systems and documentation.
Skills in how to Make Learning Possible through Demonstrations and Instruction Real unit · The Institute of the Motor Industry
What you'll be able to do
- Demonstrate skills and methods effectively to learners, ensuring clarity, accuracy, and relevance to the learning objectives.
- Instruct learners in a clear, concise, and engaging manner, providing appropriate guidance and support to facilitate their learning.
Skills to Identify and Agree Motor Vehicle Customer Service Needs Real unit · The Institute of the Motor Industry
What you'll be able to do
- Obtain relevant information from the customer regarding their motor vehicle service needs
- Provide relevant information to the customer regarding potential solutions and services
- Agree the work to be undertaken with the customer, ensuring clear understanding and consent
- Ensure recording systems are implemented correctly to document customer interactions and agreed work
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop customer relationships within a vehicle parts environment
- Standard
Help customers to choose motor vehicle parts products
- Standard
Monitor and solve customer service problems within a vehicle parts environment
- Standard
Process payment transactions in the automotive retail environment
- Standard
Sell vehicle parts online
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by The Institute of the Motor Industry rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Knowledge in Monitoring Procedures to Control Risk to Health and SafetyKnowledge of Monitoring And Solving Customer Service Problems Within A Vehicle PartsKnowledge of Processing Payment Transactions Within A Vehicle Parts EnvironmentKnowledge of Receiving and Storing Motor Vehicle PartsKnowledge of Selling Motor Vehicle Parts to CustomersKnowledge of how to Identify and Agree Motor Vehicle Customer Service NeedsKnowledge of how to Make Learning Possible through Demonstrations and InstructionSkills in Helping Customers To Choose Motor Vehicle Parts Products
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Knowledge of Selling Motor Vehicle Parts to Customers” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Draft the real one Create
You do “Knowledge in Monitoring Procedures to Control Risk to Health and Safety” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop customer relationships within a vehicle parts environment
- Help customers to choose motor vehicle parts products
- Monitor and solve customer service problems within a vehicle parts environment
- Process payment transactions in the automotive retail environment
- Sell vehicle parts online
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Knowledge in Monitoring Procedures to Control Risk to Health and Safety, one of this qualification's own units.
Applied to your own work
Learners will understand health and safety legislation, workplace policies, risk management, and the scope of their role in monitoring and controlling health and safety within the workplace.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IMI Level 3 Diploma in Vehicle Fitting Supervisory Principles (VRQ)
14 units in this credential, in the order it lists them, awarded by The Institute of the Motor Industry.
- Knowledge in Monitoring Procedures to Control Risk to Health and Safety
- Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts
- Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment
- Knowledge of Receiving and Storing Motor Vehicle Parts
- Knowledge of Selling Motor Vehicle Parts to Customers
- Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs
and 8 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.