How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer CIWM has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and CIWM awards. A qualified assessor at the centre judges your evidence, and the certificate comes from CIWM.
The Level 2 Certificate in Cleaning and Support Services qualifies learners with essential skills for effective cleaning operations within various environments.
These are the units CIWM registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with CIWM. It does the teaching and the mapping. CIWM sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Carry out maintenance and minor repairs Real unit · CIWM
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs, including identifying the problem, selecting appropriate tools and materials, and ensuring safety precautions are in place
- Understand how to carry out maintenance and minor repairs effectively, following established procedures and achieving the desired outcome
- Prepare to carry out maintenance and minor repairs, gathering necessary resources and implementing safety measures
- Carry out maintenance and minor repairs, demonstrating practical skills and problem-solving abilities
Clean and maintain external surfaces and areas Real unit · CIWM
What you'll be able to do
- Understand how to prepare to clean and maintain external surfaces and areas, including risk assessments and equipment checks
- Understand how to clean and maintain external surfaces and areas effectively, using appropriate methods and materials
- Complete the cleaning activity, including waste disposal and reporting procedures
- Prepare to clean and maintain external surfaces and areas, ensuring all necessary precautions are taken
- Clean and maintain external surfaces and areas to the required standard, using appropriate techniques
- Complete the cleaning process, leaving the area clean, safe and tidy
Clean and maintain internal surfaces and areas Real unit · CIWM
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas, including selecting appropriate cleaning materials and equipment
- Understand how to clean and maintain internal surfaces effectively, using correct techniques and procedures
- Complete the cleaning activity, including disposing of waste and reporting any issues
- Prepare to clean and maintain internal surfaces and areas, ensuring all necessary safety precautions are in place
- Clean and maintain internal surfaces to the required standard, using appropriate methods
- Complete the cleaning process, leaving the area clean, hygienic and safe
Clean and maintain soft floors and furnishings Real unit · CIWM
What you'll be able to do
- Understand how to prepare for cleaning soft floors and furnishings, including identifying the appropriate equipment, materials, and safety precautions
- Understand the correct methods for maintaining soft floors and furnishings to ensure their longevity and appearance
- Prepare to maintain soft floors and furnishings, ensuring all necessary resources are available and safety measures are in place
- Maintain soft floors and furnishings effectively, following established procedures and achieving the desired results
Clean confined spaces Real unit · CIWM
What you'll be able to do
- Understand the procedures for conducting cleaning activities within a confined space.
- Understand how to adhere to organisational requirements when cleaning a confined space.
- Conduct cleaning activities effectively and safely within a confined space.
- Follow all relevant organisational requirements throughout the process of cleaning a confined space.
Clean food areas Real unit · CIWM
What you'll be able to do
- Understand how to prepare adequately for cleaning food areas, ensuring all necessary resources are available.
- Understand how to identify signs of pest infestation within food areas, recognising potential risks to hygiene.
- Understand the correct methods for cleaning food areas, maintaining a safe and hygienic environment.
- Understand the appropriate techniques for cleaning food production equipment, ensuring thorough sanitation.
- Understand how to complete the cleaning of food areas, leaving them in a suitable condition for food preparation.
- Effectively clean food areas, adhering to hygiene standards and regulations.
- Clean food production equipment, ensuring it is safe and ready for use.
- Complete the cleaning of food areas, leaving them clean, sanitised and ready for use.
Clean glazed surfaces and facades Real unit · CIWM
What you'll be able to do
- Understand how to clean glazed surfaces and façades effectively, selecting appropriate cleaning methods and equipment
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area to its original condition
- Clean glazed surfaces and façades, following established procedures and achieving a streak-free finish
- Finish cleaning of glazed surfaces and façades, and reinstate the work area, ensuring it is clean, safe, and tidy
Clean high risk areas Real unit · CIWM
What you'll be able to do
- Understand how to prevent the spread of infection and contamination in a high-risk area, implementing appropriate control measures.
- Understand the procedures to follow before cleaning high-risk areas, ensuring adequate preparation and safety precautions.
- Understand how to carry out cleaning activities effectively in high-risk areas, using appropriate techniques and equipment.
- Understand the procedures to follow after cleaning high-risk areas, ensuring proper disposal of waste and decontamination.
- Follow procedures to prevent the spread of infection and contamination in a high-risk area, maintaining a safe environment.
- Follow the procedures for cleaning high-risk areas, adhering to established protocols and guidelines.
- Conduct cleaning activities effectively in high-risk areas, using appropriate techniques and equipment.
- Follow the correct procedures after the cleaning of high-risk areas, ensuring proper disposal of waste and decontamination.
Clean washrooms and replenish supplies Real unit · CIWM
What you'll be able to do
- Prepare effectively for cleaning washrooms, ensuring all necessary equipment and materials are available.
- Carry out the cleaning of washrooms thoroughly, maintaining hygiene standards.
- Replenish supplies and reinstate the work area after cleaning washrooms, leaving it ready for use.
- Prepare to clean washrooms efficiently, gathering necessary equipment and materials.
- Clean washrooms effectively, adhering to hygiene standards and procedures.
- Replenish supplies and reinstate the work area after cleaning washrooms, ensuring it is clean, tidy and well-stocked.
Clean, maintain and protect semi-hard and hard floors Real unit · CIWM
What you'll be able to do
- Understand how to prepare for cleaning semi-hard and hard floors, including selecting appropriate equipment and cleaning agents.
- Understand the correct procedures for cleaning semi-hard and hard floors, ensuring effective removal of dirt and grime.
- Understand how to treat semi-hard and hard floors to maintain their appearance and durability.
- Understand how to protect hard floors from damage, using appropriate protective measures.
- Demonstrate the ability to prepare for cleaning semi-hard and hard floors, selecting the correct equipment and materials.
- Demonstrate the ability to clean semi-hard and hard floors effectively, following established procedures.
- Demonstrate the ability to protect hard floors using appropriate methods and materials.
Communicate effectively in the workplace Real unit · CIWM
What you'll be able to do
- Understand how to communicate with others in the workplace
- Understand how to record and pass on information
- Communicate with others in the workplace
- Record and pass on information
Deal with non-routine waste Real unit · CIWM
What you'll be able to do
- Understand how to handle and label non-routine waste correctly, ensuring compliance with regulations.
- Understand how to handle suspicious items safely, minimising potential risks.
- Understand how to transfer non-routine waste and deal with containers appropriately, following established procedures.
- Handle and label non-routine waste safely, adhering to relevant guidelines and legislation.
- Transfer non-routine waste and deal with containers in a safe and compliant manner.
Deal with routine waste Real unit · CIWM
What you'll be able to do
- Understand how to handle routine waste in accordance with organisational procedures
- Understand how to handle hazardous and suspicious items safely and in line with organisational procedures
- Understand how to deal with waste containers appropriately
- Handle routine waste safely, following established guidelines
- Deal with waste containers in a safe and appropriate manner
Deep clean equipment and surfaces Real unit · CIWM
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including risk assessments and selecting appropriate cleaning agents
- Understand the procedures for deep cleaning equipment and surfaces, ensuring thorough removal of dirt, grime, and bacteria
- Understand how to restore the deep cleaned area to its original condition, ensuring it is safe and ready for use
- Prepare to deep clean equipment and surfaces, organising resources and implementing safety protocols
- Undertake deep cleaning of equipment and surfaces, following established procedures and achieving a high standard of cleanliness
- Restore the work area for use after deep cleaning, ensuring it is safe, tidy, and functional
Develop yourself in the job role Real unit · CIWM
What you'll be able to do
- Develop him/her self in the job
- Develop him/her self in the job
Perform street cleansing manually Real unit · CIWM
What you'll be able to do
- Understand how to remove litter, detritus and debris from grounds, following health and safety guidelines
- Understand how to maintain waste collection points, ensuring they are clean and accessible
- Remove litter, detritus and debris from grounds effectively and safely
- Maintain waste collection points to a satisfactory standard
Perform street cleansing mechanically Real unit · CIWM
What you'll be able to do
- Understand how to remove litter, detritus and debris mechanically, using appropriate equipment and techniques
- Understand how to operate vehicles, equipment and machinery safely and effectively for street cleansing
- Understand how to deal with collected waste, following environmental regulations and disposal procedures
- Clean and store vehicles, equipment and machinery, ensuring they are maintained in good working order
- Remove litter and detritus mechanically, adhering to safety protocols
- Deal with collected waste responsibly and efficiently
- Clean and store vehicles, equipment and machinery correctly, prolonging their lifespan and ensuring future usability
Reduce risks to health and safety in the workplace Real unit · CIWM
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Work individually and follow reporting procedures in a cleaning environment Real unit · CIWM
What you'll be able to do
- Describe how to ensure own safety when working individually in a cleaning environment.
- Explain the expected standards of behaviour in the workplace.
- Describe how to carry out work individually in a cleaning environment.
- Explain how to follow procedures when working individually in a cleaning environment.
- Apply safe working practices to ensure own safety when working individually in a cleaning environment.
- Carry out cleaning work effectively and efficiently when working individually.
Work safely at heights Real unit · CIWM
What you'll be able to do
- Understand how to work safely at heights, including the use of safety equipment and procedures
- Work safely at heights, adhering to relevant regulations and guidelines
Work with others and follow reporting procedures in a cleaning environment Real unit · CIWM
What you'll be able to do
- Know the organisational requirements before starting work
- Work as part of a team
- Resolve difficult situations and who to report them to
- Work as part of a team
- Record and report any incidents or disagreements
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Clean Vehicle Interior to Maintain Food Safety
- Standard
Clean and Protect Hard and Semi-Hard Floors
- Standard
Clean and maintain internal surfaces and areas
- Standard
Clean washrooms and replenish supplies of consumables
- Standard
Clean windows and other highly polished façade surfaces
- Standard
Deal with litter and fly-tipping incidents
- Standard
Manually clear snow and treat highways and land for ice
- Standard
Perform street cleansing by automated equipment
- Standard
Perform street cleansing using manually operated equipment
- Standard
Prevent further damage to structures and contents by flooding
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Environmental Services Technician
This work can lead to supervising a team, then managing a facility's cleaning operation, and on to directing support services across several sites.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by CIWM rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out maintenance and minor repairsClean and maintain external surfaces and areasClean and maintain internal surfaces and areasClean and maintain soft floors and furnishingsClean confined spacesClean food areasClean glazed surfaces and facadesClean high risk areas
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Work individually and follow reporting procedures in a cleaning environment” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Clean Vehicle Interior to Maintain Food Safety
- Clean and Protect Hard and Semi-Hard Floors
- Clean and maintain internal surfaces and areas
- Clean washrooms and replenish supplies of consumables
- Clean windows and other highly polished façade surfaces
- Deal with litter and fly-tipping incidents
- Manually clear snow and treat highways and land for ice
- Perform street cleansing by automated equipment
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out maintenance and minor repairs, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop skills to prepare for and carry out maintenance and minor repairs. The unit includes identifying repair needs, selecting tools and materials, implementing safety precautions, and following procedures to complete tasks.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIWM (WAMITAB) Level 2 Certificate in Cleaning and Support Services
21 units in this credential, in the order it lists them, awarded by CIWM.
- Carry out maintenance and minor repairs
- Clean and maintain external surfaces and areas
- Clean and maintain internal surfaces and areas
- Clean and maintain soft floors and furnishings
- Clean confined spaces
- Clean food areas
and 15 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.