CIWM · RQF Level 2
CIWM (WAMITAB) Level 2 Certificate in Cleaning and Support Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Guided learning36 hours
- Units in this qualification21
Awarded by CIWM · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 2 Certificate in Cleaning and Support Services qualifies learners with essential skills for effective cleaning operations within various environments.
These are the units CIWM registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · CIWM
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs, including identifying the problem, selecting appropriate tools and materials, and ensuring safety precautions are in place
- Understand how to carry out maintenance and minor repairs effectively, following established procedures and achieving the desired outcome
- Prepare to carry out maintenance and minor repairs, gathering necessary resources and implementing safety measures
- Carry out maintenance and minor repairs, demonstrating practical skills and problem-solving abilities
Clean and maintain external surfaces and areasReal unit · CIWM
What you'll be able to do
- Understand how to prepare to clean and maintain external surfaces and areas, including risk assessments and equipment checks
- Understand how to clean and maintain external surfaces and areas effectively, using appropriate methods and materials
- Complete the cleaning activity, including waste disposal and reporting procedures
- Prepare to clean and maintain external surfaces and areas, ensuring all necessary precautions are taken
- Clean and maintain external surfaces and areas to the required standard, using appropriate techniques
- Complete the cleaning process, leaving the area clean, safe and tidy
Clean and maintain internal surfaces and areasReal unit · CIWM
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas, including selecting appropriate cleaning materials and equipment
- Understand how to clean and maintain internal surfaces effectively, using correct techniques and procedures
- Complete the cleaning activity, including disposing of waste and reporting any issues
- Prepare to clean and maintain internal surfaces and areas, ensuring all necessary safety precautions are in place
- Clean and maintain internal surfaces to the required standard, using appropriate methods
- Complete the cleaning process, leaving the area clean, hygienic and safe
Clean and maintain soft floors and furnishingsReal unit · CIWM
What you'll be able to do
- Understand how to prepare for cleaning soft floors and furnishings, including identifying the appropriate equipment, materials, and safety precautions
- Understand the correct methods for maintaining soft floors and furnishings to ensure their longevity and appearance
- Prepare to maintain soft floors and furnishings, ensuring all necessary resources are available and safety measures are in place
- Maintain soft floors and furnishings effectively, following established procedures and achieving the desired results
Clean confined spacesReal unit · CIWM
What you'll be able to do
- Understand the procedures for conducting cleaning activities within a confined space.
- Understand how to adhere to organisational requirements when cleaning a confined space.
- Conduct cleaning activities effectively and safely within a confined space.
- Follow all relevant organisational requirements throughout the process of cleaning a confined space.
Clean food areasReal unit · CIWM
What you'll be able to do
- Understand how to prepare adequately for cleaning food areas, ensuring all necessary resources are available.
- Understand how to identify signs of pest infestation within food areas, recognising potential risks to hygiene.
- Understand the correct methods for cleaning food areas, maintaining a safe and hygienic environment.
- Understand the appropriate techniques for cleaning food production equipment, ensuring thorough sanitation.
- Understand how to complete the cleaning of food areas, leaving them in a suitable condition for food preparation.
- Effectively clean food areas, adhering to hygiene standards and regulations.
- Clean food production equipment, ensuring it is safe and ready for use.
- Complete the cleaning of food areas, leaving them clean, sanitised and ready for use.
Clean glazed surfaces and facadesReal unit · CIWM
What you'll be able to do
- Understand how to clean glazed surfaces and façades effectively, selecting appropriate cleaning methods and equipment
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area to its original condition
- Clean glazed surfaces and façades, following established procedures and achieving a streak-free finish
- Finish cleaning of glazed surfaces and façades, and reinstate the work area, ensuring it is clean, safe, and tidy
Clean high risk areasReal unit · CIWM
What you'll be able to do
- Understand how to prevent the spread of infection and contamination in a high-risk area, implementing appropriate control measures.
- Understand the procedures to follow before cleaning high-risk areas, ensuring adequate preparation and safety precautions.
- Understand how to carry out cleaning activities effectively in high-risk areas, using appropriate techniques and equipment.
- Understand the procedures to follow after cleaning high-risk areas, ensuring proper disposal of waste and decontamination.
- Follow procedures to prevent the spread of infection and contamination in a high-risk area, maintaining a safe environment.
- Follow the procedures for cleaning high-risk areas, adhering to established protocols and guidelines.
- Conduct cleaning activities effectively in high-risk areas, using appropriate techniques and equipment.
- Follow the correct procedures after the cleaning of high-risk areas, ensuring proper disposal of waste and decontamination.
Clean washrooms and replenish suppliesReal unit · CIWM
What you'll be able to do
- Prepare effectively for cleaning washrooms, ensuring all necessary equipment and materials are available.
- Carry out the cleaning of washrooms thoroughly, maintaining hygiene standards.
- Replenish supplies and reinstate the work area after cleaning washrooms, leaving it ready for use.
- Prepare to clean washrooms efficiently, gathering necessary equipment and materials.
- Clean washrooms effectively, adhering to hygiene standards and procedures.
- Replenish supplies and reinstate the work area after cleaning washrooms, ensuring it is clean, tidy and well-stocked.
Clean, maintain and protect semi-hard and hard floorsReal unit · CIWM
What you'll be able to do
- Understand how to prepare for cleaning semi-hard and hard floors, including selecting appropriate equipment and cleaning agents.
- Understand the correct procedures for cleaning semi-hard and hard floors, ensuring effective removal of dirt and grime.
- Understand how to treat semi-hard and hard floors to maintain their appearance and durability.
- Understand how to protect hard floors from damage, using appropriate protective measures.
- Demonstrate the ability to prepare for cleaning semi-hard and hard floors, selecting the correct equipment and materials.
- Demonstrate the ability to clean semi-hard and hard floors effectively, following established procedures.
- Demonstrate the ability to protect hard floors using appropriate methods and materials.
Communicate effectively in the workplaceReal unit · CIWM
What you'll be able to do
- Understand how to communicate with others in the workplace
- Understand how to record and pass on information
- Communicate with others in the workplace
- Record and pass on information
Deal with non-routine wasteReal unit · CIWM
What you'll be able to do
- Understand how to handle and label non-routine waste correctly, ensuring compliance with regulations.
- Understand how to handle suspicious items safely, minimising potential risks.
- Understand how to transfer non-routine waste and deal with containers appropriately, following established procedures.
- Handle and label non-routine waste safely, adhering to relevant guidelines and legislation.
- Transfer non-routine waste and deal with containers in a safe and compliant manner.
Deal with routine wasteReal unit · CIWM
What you'll be able to do
- Understand how to handle routine waste in accordance with organisational procedures
- Understand how to handle hazardous and suspicious items safely and in line with organisational procedures
- Understand how to deal with waste containers appropriately
- Handle routine waste safely, following established guidelines
- Deal with waste containers in a safe and appropriate manner
Deep clean equipment and surfacesReal unit · CIWM
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including risk assessments and selecting appropriate cleaning agents
- Understand the procedures for deep cleaning equipment and surfaces, ensuring thorough removal of dirt, grime, and bacteria
- Understand how to restore the deep cleaned area to its original condition, ensuring it is safe and ready for use
- Prepare to deep clean equipment and surfaces, organising resources and implementing safety protocols
- Undertake deep cleaning of equipment and surfaces, following established procedures and achieving a high standard of cleanliness
- Restore the work area for use after deep cleaning, ensuring it is safe, tidy, and functional
Develop yourself in the job roleReal unit · CIWM
What you'll be able to do
- Develop him/her self in the job
- Develop him/her self in the job
Perform street cleansing manuallyReal unit · CIWM
What you'll be able to do
- Understand how to remove litter, detritus and debris from grounds, following health and safety guidelines
- Understand how to maintain waste collection points, ensuring they are clean and accessible
- Remove litter, detritus and debris from grounds effectively and safely
- Maintain waste collection points to a satisfactory standard
Perform street cleansing mechanicallyReal unit · CIWM
What you'll be able to do
- Understand how to remove litter, detritus and debris mechanically, using appropriate equipment and techniques
- Understand how to operate vehicles, equipment and machinery safely and effectively for street cleansing
- Understand how to deal with collected waste, following environmental regulations and disposal procedures
- Clean and store vehicles, equipment and machinery, ensuring they are maintained in good working order
- Remove litter and detritus mechanically, adhering to safety protocols
- Deal with collected waste responsibly and efficiently
- Clean and store vehicles, equipment and machinery correctly, prolonging their lifespan and ensuring future usability
Reduce risks to health and safety in the workplaceReal unit · CIWM
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Work individually and follow reporting procedures in a cleaning environmentReal unit · CIWM
What you'll be able to do
- Describe how to ensure own safety when working individually in a cleaning environment.
- Explain the expected standards of behaviour in the workplace.
- Describe how to carry out work individually in a cleaning environment.
- Explain how to follow procedures when working individually in a cleaning environment.
- Apply safe working practices to ensure own safety when working individually in a cleaning environment.
- Carry out cleaning work effectively and efficiently when working individually.
Work safely at heightsReal unit · CIWM
What you'll be able to do
- Understand how to work safely at heights, including the use of safety equipment and procedures
- Work safely at heights, adhering to relevant regulations and guidelines
Work with others and follow reporting procedures in a cleaning environmentReal unit · CIWM
What you'll be able to do
- Know the organisational requirements before starting work
- Work as part of a team
- Resolve difficult situations and who to report them to
- Work as part of a team
- Record and report any incidents or disagreements
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Clean Vehicle Interior to Maintain Food Safety
- Clean and Protect Hard and Semi-Hard Floors
- Clean and maintain internal surfaces and areas
- Clean washrooms and replenish supplies of consumables
- Clean windows and other highly polished façade surfaces
- Deal with litter and fly-tipping incidents
- Manually clear snow and treat highways and land for ice
- Perform street cleansing by automated equipment
Where this can lead
Environmental Services Technician
Your journey here starts with a mop and bucket, but it can lead to managing entire teams and shaping the operational strategy of our organisation. It all depends on your drive, your willingness to learn, and how much you want to grow. We're here to support you every step of the way.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop skills to prepare for and carry out maintenance and minor repairs. The unit includes identifying repair needs, selecting tools and materials, implementing safety precautions, and following procedures to complete tasks.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIWM (WAMITAB) Level 2 Certificate in Cleaning and Support Services
21 units in this credential, in the order it lists them, awarded by CIWM.
- Carry out maintenance and minor repairs
- Clean and maintain external surfaces and areas
- Clean and maintain internal surfaces and areas
- Clean and maintain soft floors and furnishings
- Clean confined spaces
- Clean food areas
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.