How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City and Guilds of London Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City and Guilds of London Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City and Guilds of London Institute.
The Level 1 Award/Certificate in Business and Administration is designed to meet the needs of young and adult learners seeking employment or those already working in administrative support roles within office environments.
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
206 Managing diary systems Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand how diary systems help in organising activities.
Collecting and storing information Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand information storage systems
Creating business documents Real unit · City and Guilds of London Institute
What you'll be able to do
- Know that there are different types of business document
Developing self Real unit · City and Guilds of London Institute
What you'll be able to do
- Take an active role in their self development
Handling mail Real unit · City and Guilds of London Institute
What you'll be able to do
- Know why it is important for a business to handle mail efficiently and securely
Individual rights and responsibilities Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand their individual rights
Know how to create business documents Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate proficiency in creating business documents.
Know how to make and receive telephone calls Real unit · City and Guilds of London Institute
What you'll be able to do
- Conduct professional telephone conversations.
Know how to process mail Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the procedures for managing business correspondence.
Maintaining customer relations in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Know about customer service in a business environment
Making and receiving calls Real unit · City and Guilds of London Institute
What you'll be able to do
- Make calls
Managing diary systems Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand different diary systems
Operating and maintaining office equipment Real unit · City and Guilds of London Institute
What you'll be able to do
- Select office equipment for administrative tasks
Producing documents in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Know about the production of business documents
Professional behaviour in an office environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Behave in an office environment
Receiving visitors in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of visitor reception in a business environment
Retrieving information Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand information retrieval systems
Understand how to work as part of a team Real unit · City and Guilds of London Institute
What you'll be able to do
- Collaborate effectively as part of a team.
Understand working in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the different roles and functions within a business.
Using a telephone system Real unit · City and Guilds of London Institute
What you'll be able to do
- Make telephone calls
Using office equipment in a business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Know what equipment and resources are needed to carry out a range of routine office tasks
- Use key equipment under supervision
Welcome visitors Real unit · City and Guilds of London Institute
What you'll be able to do
- Welcome visitors in a positive way
Working as part of a group Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to contribute to working as part of a group in appropriate ways
Working in business and administration Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of an administrator within an office
Working in business and administration Real unit · City and Guilds of London Institute
What you'll be able to do
- Know what activities are routinely undertaken by administrators
- Follow instructions to carry out administrative tasks
Working towards goals Real unit · City and Guilds of London Institute
What you'll be able to do
- Identify and explain their goals
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
206 Managing diary systemsCollecting and storing informationCreating business documentsDeveloping selfHandling mailIndividual rights and responsibilitiesKnow how to create business documentsKnow how to make and receive telephone calls
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Creating business documents” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“206 Managing diary systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Managing diary systems” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from 206 Managing diary systems, one of this qualification's own units.
Applied to your own work
This unit covers the skills needed to manage personal and business diary systems efficiently.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 1 Award in Business and Administration
25 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- 206 Managing diary systems
- Collecting and storing information
- Creating business documents
- Developing self
- Handling mail
- Individual rights and responsibilities
and 19 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.