City & Guilds Limited · RQF Entry Level
City & Guilds Entry Level Certificate in Introduction to the Hospitality Industry (Entry 3)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits13
- Guided learning102 hours
- Units in this qualification19
Awarded by City & Guilds Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
City & Guilds offers a wide range of qualifications in Hospitality and Catering, including Introductory, Higher Level and apprenticeship options. Learn more. <br/>
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Basic CookingReal unit · City & Guilds Limited
What you'll be able to do
- Cook basic food items using appropriate methods
- Prepare and cook simple dishes following a recipe
Basic Food Preparation and CookingReal unit · City & Guilds Limited
What you'll be able to do
- Know the principal methods of cooking, including boiling, frying, grilling, baking and roasting.
- Prepare simple dishes, following recipes and using appropriate techniques.
- Cook simple dishes, using appropriate cooking methods and ensuring food safety.
- Present simple dishes, ensuring they are visually appealing and meet hygiene standards.
Basic food preparationReal unit · City & Guilds Limited
What you'll be able to do
- Prepare food for cold presentation, ensuring appropriate hygiene and presentation standards are met.
- Prepare food for cooking, following recipes and using appropriate techniques.
Cleaning and storage procedures for cutlery and crockeryReal unit · City & Guilds Limited
What you'll be able to do
- Prepare cutlery and crockery for service, ensuring cleanliness and suitability for use
- Store and handle cutlery and crockery safely and hygienically, minimising the risk of damage or contamination
- Describe how cutlery and crockery should be handled after service, including appropriate cleaning and disposal procedures
Customer Service in the Hospitality IndustryReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of providing good customer service in the hospitality industry
- Communicate effectively with customers in a hospitality setting
- Understand the importance of maintaining good personal presentation when working in the hospitality industry
Essential knife skills for the catering industryReal unit · City & Guilds Limited
What you'll be able to do
- Prepare knives and equipment for use in a catering environment
- Use knives safely and hygienically when preparing food
- Clean knives, equipment and work surfaces safely and hygienically after use
Food ServiceReal unit · City & Guilds Limited
What you'll be able to do
- Identify different types of food service operations
- Demonstrate the ability to serve food to customers
- Demonstrate the ability to work effectively in a food service area
Food safety in cateringReal unit · City & Guilds Limited
What you'll be able to do
- Understand how individuals can take personal responsibility for food safety in a catering environment
- Understand the importance of keeping themselves clean and hygienic when working with food
- Understand the importance of keeping work areas clean and hygienic in a catering environment
- Understand the importance of keeping food safe during preparation, storage and service
Front Office OperationsReal unit · City & Guilds Limited
What you'll be able to do
- Identify the purpose of the front office within a hospitality organisation
- Describe the different functions of the front office
- Explain the structure of the front office and the roles of different staff members
- Demonstrate the ability to work effectively in the front office, following established procedures
- Communicate effectively with guests and colleagues
Guest Services in the hospitality industryReal unit · City & Guilds Limited
What you'll be able to do
- Demonstrate the ability to work effectively as part of a guest services team
- Communicate effectively with customers in a guest services environment
Housekeeping and Guest ServicesReal unit · City & Guilds Limited
What you'll be able to do
- Identify the purpose of guest services within a hospitality environment
- Describe the different types of guest services offered
- Explain the structure of guest services within a hospitality organisation
- Demonstrate the ability to maintain and service accommodation facilities to meet guest expectations
- Follow procedures for cleaning and preparing rooms
Introduction to Food CommoditiesReal unit · City & Guilds Limited
What you'll be able to do
- Know the main food commodities used in catering
- Know where the main food commodities can be obtained from
- Know how the main food commodities should be stored to maintain quality and prevent spoilage
Introduction to Healthy EatingReal unit · City & Guilds Limited
What you'll be able to do
- Know the effects of different foods on the human body
- Know the different food groups and their contribution to a healthy, balanced diet
- Understand the importance of healthy eating for overall well-being
Introduction to meal planning and preparationReal unit · City & Guilds Limited
What you'll be able to do
- Plan a balanced and nutritious two-course meal
- Prepare the ingredients required for a two-course meal
- Cook a two-course meal to a satisfactory standard
- Clean and sanitise the food preparation area after use
Introduction to the Hospitality IndustryReal unit · City & Guilds Limited
What you'll be able to do
- Identify the main types of outlets within the hospitality industry
- Recognise the various job opportunities available within the hospitality industry
Preparing and Serving DrinksReal unit · City & Guilds Limited
What you'll be able to do
- Demonstrate the ability to prepare a range of different drinks according to standard recipes
- Demonstrate the ability to serve different drinks to customers in a professional manner
- Demonstrate effective teamwork skills when working in a drinks service area
- Follow health and safety procedures in a drinks service area
Preparing the dining area for serviceReal unit · City & Guilds Limited
What you'll be able to do
- Demonstrate the ability to set up a dining area for service according to organisational standards
- Prepare tables with appropriate linen, cutlery, glassware and condiments
- Demonstrate the ability to clear the dining area efficiently and safely at the end of service
- Dispose of waste and clean tables in accordance with hygiene regulations
Serving Food and DrinkReal unit · City & Guilds Limited
What you'll be able to do
- Demonstrate the ability to serve food to customers in a safe and hygienic manner
- Demonstrate the ability to serve drinks to customers in a safe and hygienic manner
- Demonstrate effective teamwork skills when working as part of a food and drink service team
- Follow instructions and procedures within a food and drink service team
Using kitchen equipmentReal unit · City & Guilds Limited
What you'll be able to do
- Know about different types of kitchen equipment used in a catering environment
- Select appropriate kitchen equipment for a given task
- Use kitchen equipment safely and effectively
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Clean and store crockery and cutlery Legacy
- Griddle Food
- Use knives for basic tasks in a kitchen environment Legacy
Where this can lead
Front of House Associate
We're not just offering a job; we're offering a career. We're committed to helping you grow, learn, and find your path within our organisation and beyond. If you're keen to learn and make a real impact from day one, we'd love to hear from you.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop the ability to cook basic food items using appropriate methods. The unit includes preparing ingredients, following recipes, and evaluating the quality of simple dishes.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Entry Level Certificate in Introduction to the Hospitality Industry (Entry 3)
19 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Basic Cooking
- Basic Food Preparation and Cooking
- Basic food preparation
- Cleaning and storage procedures for cutlery and crockery
- Customer Service in the Hospitality Industry
- Essential knife skills for the catering industry
and 13 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.