How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City and Guilds of London Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City and Guilds of London Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City and Guilds of London Institute.
This Level 3 Certificate in Customer Service enhances understanding of customer service principles, focusing on customer expectations, interpersonal skills, and problem-solving.
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Interpersonal Skills in Customer Service Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate effective interpersonal skills.
Principles of Improving Customer Service Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of customer service.
Solutions to Customer Service Problems Real unit · City and Guilds of London Institute
What you'll be able to do
- Develop strategies to solve customer service problems.
Understanding Customer Expectations Real unit · City and Guilds of London Institute
What you'll be able to do
- Identify customer expectations in different contexts.
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Interpersonal Skills in Customer ServicePrinciples of Improving Customer ServiceSolutions to Customer Service ProblemsUnderstanding Customer Expectations
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Interpersonal Skills in Customer Service” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Interpersonal Skills in Customer Service, one of this qualification's own units.
Applied to your own work
Explores the impact of interpersonal skills on customer interactions and satisfaction.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 3 Certificate in Customer Service
4 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Interpersonal Skills in Customer Service
- Principles of Improving Customer Service
- Solutions to Customer Service Problems
- Understanding Customer Expectations
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.