City & Guilds Level 2 Award in ICT Systems and Principles

What you'll be able to do

• Apply matrix methods to solve IT-related problems
• Apply series, probability, and recursions in IT contexts
• Apply graph theory to model and analyse IT systems

What you'll be able to do

• Work safely with copper cabling in an internal environment
• Understand basic electrical theory when installing data communications cabling
• Understand safety considerations when installing data communications cabling
• Install copper communication cabling following recommended installation procedures
• Install copper communication cabling adhering to current applicable standards
• Terminate copper communication cabling
• Test FTP copper links
• Test UTP copper links
• Test multicore copper links

What you'll be able to do

• Provide technical information and support in response to specific customer requirements
• Identify potential improvements in the customers’ use of resources to enhance efficiency
• Assist in reviews to identify how automated procedures may improve customers’ use of resources and reduce manual effort
• Create routine automated procedures to streamline customer interactions and resource management
• Assist in the creation of complex automated procedures to address more intricate customer needs and resource optimisation

What you'll be able to do

• Provide technical support to customers in a professional manner
• Gather and evaluate feedback from customers on improving technical support provision
• Implement a recommended action plan based on customer feedback
• Provide remote technical customer support using appropriate tools and techniques
• Provide coaching in technical skills for customers to enhance their capabilities

What you'll be able to do

• Manipulate real numbers and integers using appropriate software tools and techniques
• Use co-ordinate systems and vectors to represent and manipulate graphical data
• Apply linear transformations to graphical data, demonstrating an understanding of their effects
• Use simple functions and basic algebraic operations to solve IT-related problems
• Apply Boolean algebra to problem situations, demonstrating logical reasoning and problem-solving skills

What you'll be able to do

• Create non-relational database tables
• Modify non-relational database tables
• Enter structured information into a database
• Edit structured information in a database
• Organise structured information in a database
• Use database software tools to run queries
• Use database software tools to produce reports

What you'll be able to do

• Plan relational database tables to meet specified requirements.
• Create relational database tables to meet specified requirements.
• Modify relational database tables to meet specified requirements.
• Enter structured information into a database.
• Edit structured information in a database.
• Organise structured information in a database.
• Use database software tools to create data queries.
• Use database software tools to edit data queries.
• Use database software tools to run data queries.
• Use database software tools to produce reports.

What you'll be able to do

• Enter structured information accurately into a database
• Edit structured information within a database to maintain data integrity
• Organise structured information effectively within a database to facilitate retrieval and analysis
• Use database software tools to extract specific information from the database
• Use database software tools to produce reports that summarise and present database information clearly

What you'll be able to do

• Obtain information for designs.
• Insert information into designs.
• Combine information for designs.
• Use design software tools to create designs.
• Use design software tools to manipulate designs.
• Use design software tools to edit designs.

What you'll be able to do

• Obtain, insert and combine information effectively for creating designs
• Use design software tools to create, manipulate and edit designs according to specifications

What you'll be able to do

• Obtain information from various sources for use in designs
• Insert information accurately into design software
• Combine information effectively to create comprehensive designs
• Use design software tools to create original designs
• Manipulate design elements to achieve desired visual effects
• Edit designs to refine details and meet specifications

What you'll be able to do

• Select appropriate designs and page layouts for publications, considering the target audience and purpose
• Use appropriate designs and page layouts for publications
• Input text into publications using desktop publishing software
• Combine text and other information within publications, such as images and graphics
• Use desktop publishing software techniques to edit publications, including proofreading and making corrections
• Use desktop publishing software techniques to format publications, including setting fonts, styles, and spacing

What you'll be able to do

• Select and use appropriate designs and page layouts for publications, considering the target audience and purpose
• Input and combine text and other information within publications, ensuring accuracy and consistency
• Use desktop publishing software techniques to edit and format publications, enhancing their visual appeal and readability

What you'll be able to do

• Input information for drawings or plans using appropriate methods
• Organise information effectively for use in drawings or plans
• Combine information from different sources to create comprehensive drawings or plans
• Use appropriate tools and techniques to edit drawings or plans
• Manipulate elements within drawings or plans to achieve desired outcomes
• Format drawings or plans to meet specific requirements
• Present drawings or plans in a clear and professional manner

What you'll be able to do

• Input information accurately for the creation of drawings or plans using appropriate software
• Organise information logically within drawings or plans to ensure clarity and coherence
• Combine different types of information effectively within drawings or plans
• Use drawing and planning software tools to edit drawings or plans
• Manipulate elements within drawings or plans to achieve desired visual effects
• Format drawings or plans to meet specific presentation standards
• Present drawings or plans in a clear and professional manner

What you'll be able to do

• Input, organise and combine information effectively for creating drawings or plans
• Use appropriate tools and techniques to edit, manipulate, format and present drawings or plans to a professional standard

What you'll be able to do

• Know the safety rules for working with optical fibres in an external environment
• Follow recommended installation procedures
• Adhere to current standards when installing fibre optic cabling
• Prepare fibre optic cable for fibre splicing
• Joint fibre optic cables by splicing
• Terminate fibre optic cables by splicing on pre-terminated pigtails
• Test fibre optic links

What you'll be able to do

• Know the safety rules for working with optical fibres in an internal environment
• Work safely with optical fibres in an internal environment
• Work safely with optical fibres in an internal environment

What you'll be able to do

• Obtain images from various sources for use in imaging software
• Insert images into imaging software
• Combine different images within imaging software
• Use imaging software tools to create images from scratch
• Use imaging software tools to manipulate images, including resizing, cropping, and rotating
• Use imaging software tools to edit images, including adjusting brightness, contrast, and colour

What you'll be able to do

• Obtain, insert and combine information from various sources for use in images
• Use imaging software tools to create, manipulate and edit images to meet specified requirements

What you'll be able to do

• Obtain information from various sources for use in images
• Insert information accurately into imaging software
• Combine information effectively to create comprehensive images
• Use imaging software tools to create original images
• Manipulate image elements to achieve desired visual effects
• Edit images to refine details and meet specifications

What you'll be able to do

• Analyse and identify ICT system security issues, considering potential vulnerabilities and risks.
• Implement security measures on email and instant messaging systems to protect against threats.
• Implement and maintain internet and network security protocols to safeguard data and systems.
• Maintain data integrity and system security through regular monitoring and preventative actions.

What you'll be able to do

• Prepare hardware/equipment for installation
• Install hardware/equipment
• Configure hardware/equipment
• Test installed hardware/equipment
• Prepare for the installation and upgrade of an operating system
• Carry out the installation and upgrade of an operating system
• Document the installation and upgrade of an operating system
• Configure an installed operating system
• Test an installed operating system

What you'll be able to do

• Identify hazards associated with ICT equipment and systems
• Reduce risks to ICT systems and personnel
• Identify failures in ICT equipment
• Apply appropriate fixes to ICT equipment failures
• Apply preventative maintenance to ICT systems

What you'll be able to do

• Plan the content of multimedia products to meet identified needs
• Plan the organisation of multimedia products to ensure logical flow and user experience
• Obtain content from various sources for use in multimedia products
• Input content into multimedia software accurately and efficiently
• Combine different types of content to build engaging multimedia outcomes
• Use multimedia software tools to edit multimedia content effectively
• Format multimedia content to meet specific requirements and design principles
• Play multimedia outcomes to test functionality and user experience
• Present multimedia outcomes to stakeholders in a professional manner

What you'll be able to do

• Plan the content of multimedia products to meet identified needs
• Plan the organisation of multimedia products to meet identified needs
• Obtain content from various sources for use in multimedia products
• Input content into multimedia software
• Combine different types of content to build multimedia outcomes, such as text, images, audio, and video
• Use tools to build multimedia content
• Use techniques to build multimedia content
• Use tools to edit multimedia content
• Use techniques to edit multimedia content
• Play multimedia outcomes to check functionality
• Present multimedia outcomes to an audience

What you'll be able to do

• Plan the content of multimedia products to meet identified needs effectively
• Plan the organisation of multimedia products to ensure logical flow and user engagement
• Obtain content from various sources for inclusion in multimedia products
• Input content into multimedia software accurately and efficiently
• Combine different types of content effectively to build engaging multimedia outcomes
• Use multimedia software tools to edit multimedia content to enhance quality and relevance
• Use multimedia software tools to format multimedia content to meet specific requirements
• Play multimedia outcomes to test functionality and user experience
• Present multimedia outcomes to an audience, ensuring effective delivery and engagement

What you'll be able to do

• Understand physical and logical network topologies and systems
• Understand the Open System Interconnection (OSI) model and its layers
• Understand the Internet Protocol Suite (TCP/IP) and its protocols

What you'll be able to do

• Describe the OSI model and the TCP/IP suite, outlining their functions and layers
• Identify different network topologies and transmission systems, explaining their characteristics
• Analyse the advantages and disadvantages of different types of network, considering factors such as cost, performance, and security
• Explain media access control methods used in local area networks, detailing their operation and purpose

What you'll be able to do

• Input and combine text and other information within presentation slides, ensuring accuracy and relevance
• Use presentation software tools to structure, edit and format slide sequences, creating a coherent and engaging presentation
• Prepare slideshow for presentation, considering audience and purpose

What you'll be able to do

• Input text into presentation slides using presentation software
• Combine text and other information within presentation slides, such as images, charts, and graphs
• Use presentation software tools to structure presentations, including creating slides and organising them into a logical sequence
• Use presentation software tools to edit presentations, including proofreading and making corrections
• Use presentation software tools to format presentations, including setting fonts, styles, and layouts
• Prepare interactive slideshows for presentation, including adding animations, transitions, and hyperlinks

What you'll be able to do

• Input and combine text and other information within presentation slides, ensuring clarity and relevance
• Use presentation software tools to structure, edit and format slides, creating a cohesive and engaging presentation
• Prepare slides for presentation to meet specific needs, considering the audience, purpose, and context

What you'll be able to do

• Identify the common types of threat to ICT systems and data, including malware, phishing, and social engineering
• Describe how to protect ICT systems, including implementing firewalls, antivirus software, and access controls
• Explain the applications of cryptography to ICT systems and data, including encryption, digital signatures, and hashing

What you'll be able to do

• Understand the common types of threat to ICT systems and data, including malware, phishing, and social engineering attacks.
• Understand how to protect ICT systems through the implementation of security measures such as firewalls, antivirus software, and access controls.
• Understand the applications of cryptography to ICT systems and data, including encryption, digital signatures, and hashing.

What you'll be able to do

• Understand the fundamental principles of software design, including modularity, abstraction, and reusability.
• Apply various techniques of software design, such as flowcharts, pseudocode, and UML diagrams, to create effective software solutions.

What you'll be able to do

• Know about different software testing strategies and techniques
• Contribute to a test process for a software solution

What you'll be able to do

• Understand different software testing strategies and techniques
• Manage a test process for a software solution to ensure quality and functionality

What you'll be able to do

• Use a spreadsheet to enter, edit and organise numerical and other data, ensuring accuracy and consistency
• Select and use appropriate formulas and data analysis tools to meet requirements, interpreting results effectively
• Select and use tools and techniques to present and format spreadsheet information, creating clear and understandable outputs

What you'll be able to do

• Use a spreadsheet to enter numerical data
• Use a spreadsheet to enter other data
• Use a spreadsheet to edit numerical data
• Use a spreadsheet to edit other data
• Use a spreadsheet to organise numerical data
• Use a spreadsheet to organise other data
• Select appropriate formulas to meet requirements
• Use appropriate formulas to meet requirements
• Select appropriate data analysis tools and techniques to meet requirements
• Use appropriate data analysis tools and techniques to meet requirements
• Use tools to present spreadsheet information
• Use techniques to present spreadsheet information
• Use tools to format spreadsheet information
• Use techniques to format spreadsheet information
• Publish spreadsheet information

What you'll be able to do

• Use a spreadsheet to enter numerical data accurately and efficiently
• Use a spreadsheet to enter other types of data accurately and efficiently
• Edit data within a spreadsheet to ensure accuracy and relevance
• Organise data within a spreadsheet to facilitate analysis and reporting
• Use appropriate formulas to summarise spreadsheet information effectively
• Use appropriate tools to summarise spreadsheet information effectively
• Select appropriate tools to present spreadsheet information effectively
• Use appropriate techniques to present spreadsheet information effectively

What you'll be able to do

• Know the representation of information within a computer system
• Know and use an operating environment effectively
• Be aware of the communication processes in distributed operating systems and computer networks

What you'll be able to do

• Understand the representation of information within a computer and the way it is processed, including binary code and data structures.
• Make effective use of the operating environment of current computer systems, including file management, process management, and memory management.
• Know the communication process in distributed operating systems and computer networks, including protocols and network topologies.
• Know distributed applications and transaction processing in mainframe systems, including client-server architecture and database management.

What you'll be able to do

• Know the procedures within the diagnostic process that applies to them
• Know the other information within the diagnostic process that applies to them
• Assist in the diagnosis of faults following detailed instructions

What you'll be able to do

• Understand the principles of alternating current (AC) circuits, including voltage, current, resistance, and impedance.
• Understand the effects of line impairments on a transmitted signal, including attenuation, distortion, and noise.
• Apply the characteristics of transmission lines, including impedance matching and signal reflection.
• Understand the transmission of digital signals over transmission media, including encoding and modulation techniques.
• Understand the process of modulating an analogue carrier frequency using digital signals, including amplitude modulation, frequency modulation, and phase modulation.
• Apply the process of multiplexing digital and analogue signals over transmission media, including time-division multiplexing and frequency-division multiplexing.

What you'll be able to do

• Explain the electromagnetic spectrum as applied to telecommunications, identifying relevant frequency bands and their uses
• Describe the relationship between telecommunication circuits and transmission lines and their effect on a digital signal, including signal degradation and mitigation techniques
• Explain how binary information is transmitted as a digital signal, detailing encoding and modulation methods
• Explain how an analogue signal is converted to a digital signal, outlining the process of sampling, quantisation, and encoding
• Demonstrate an understanding of signal multiplexing techniques, including time-division multiplexing and frequency-division multiplexing

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages effectively
• Manage the use of e-mail software effectively to ensure efficient communication

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages effectively
• Manage incoming email effectively, prioritising and organising messages as appropriate

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages
• Apply appropriate techniques to format e-mail messages effectively
• Send e-mail messages to intended recipients accurately
• Manage incoming e-mail by sorting and filtering messages
• Respond to e-mail messages in a timely and professional manner
• Organise e-mail messages for easy retrieval and reference

What you'll be able to do

• Select and set up an appropriate connection to access the Internet, considering factors such as speed and security
• Set up and use browser software to navigate webpages effectively
• Use browser tools to search effectively and efficiently for information from the Internet, employing appropriate search strategies
• Use browser software to communicate information online, utilising various communication methods
• Develop and apply appropriate safety and security practices and procedures when working online to protect personal data and prevent cyber threats

What you'll be able to do

• Connect to the internet using appropriate hardware and software
• Use browser software to navigate web pages and access online resources
• Use browser tools to search for information from the internet efficiently and effectively
• Use browser software to communicate information online, utilising appropriate communication methods
• Follow and understand the need for safety and security practices when working online, mitigating potential risks

What you'll be able to do

• Connect to the Internet using appropriate hardware and software
• Use browser software to navigate webpages effectively, accessing and interpreting information
• Use browser tools to search for information from the Internet, employing effective search strategies
• Use browser software to communicate information online, utilising various communication methods
• Understand the need for safety and security practices when working online, identifying potential risks and implementing preventative measures

What you'll be able to do

• Understand web architecture and its key components
• Understand the various technologies that can be used to build and operate a website effectively
• Develop a detailed web-site specification based on client requirements
• Implement elements of a web-site according to the specification

What you'll be able to do

• Know web architecture and its components
• Know about the technologies used to build and operate websites
• Implement specified components of a website according to given instructions

What you'll be able to do

• Create structures and styles for websites, ensuring usability and accessibility
• Use website software tools to prepare content for websites, optimising for different devices and browsers
• Publish websites, ensuring functionality and security

What you'll be able to do

• Create structures and styles and use them to produce websites that are visually appealing and user-friendly
• Select and use website software tools and features to develop multiple page websites with multimedia and interactive features
• Publish and test multiple page websites with multimedia and interactive features to ensure functionality and accessibility

What you'll be able to do

• Plan web pages to meet specific objectives and target audiences
• Create web pages using appropriate website software
• Use website software tools to structure web pages effectively
• Use website software tools to format web pages to enhance visual appeal and usability
• Publish web pages to the Internet, ensuring accessibility and functionality
• Publish web pages to an intranet, ensuring accessibility and functionality

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents, ensuring clarity and correctness
• Create and modify layout and structures for word processing documents, applying appropriate formatting techniques
• Use word processing software tools to format and present documents effectively to meet requirements, considering audience and purpose

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents
• Create and modify appropriate layouts, structures and styles for word processing documents to enhance readability and visual appeal
• Use word processing software tools and techniques to format and present documents effectively to meet specific requirements

What you'll be able to do

• Enter text accurately within word processing documents
• Edit text within word processing documents to ensure clarity and accuracy
• Combine text and other information accurately within word processing documents
• Structure information logically within word processing documents
• Use word processing software tools to format documents effectively
• Use word processing software tools to present documents professionally