The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Helpdesk / Service Desk Analyst
1-2 yearsSkills to master
- Incident management, basic troubleshooting, customer service, understanding of IT infrastructure components.
You're ready to move on when
- You're regularly escalating server or storage-related issues to the next level.
- You've shown a keen interest in how the 'backend' systems work.
- You've started to learn basic command-line operations or scripting.
- 2
Junior Server Administrator
1-2 yearsSkills to master
- Operating system administration (Windows/Linux), virtualisation basics, understanding of server hardware, basic networking.
You're ready to move on when
- You're comfortable provisioning virtual machines and understanding their storage needs.
- You've dealt with disk space issues on servers and understand the impact.
- You've configured basic network settings on servers.
- 3
College/University Graduate (IT/Computer Science)
0 years (direct entry)Skills to master
- Foundational computer science principles, networking basics, operating system concepts, problem-solving methodologies.
You're ready to move on when
- You've completed relevant coursework or projects involving data storage, databases, or networking.
- You have a strong academic record and a demonstrable passion for infrastructure.
- You're eager to apply theoretical knowledge in a practical, hands-on environment.