The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
From Associate Storage Administrator (L1)
1-2 years as an L1Skills to master
- Independent execution of routine tasks, basic troubleshooting, understanding of change management, and taking ownership of smaller projects.
You're ready to move on when
- Consistently resolves P3/P4 tickets without supervision.
- Successfully completes standard provisioning requests on time and without error.
- Proactively identifies and escalates potential issues before they become critical.
- Demonstrates a solid grasp of our core storage platforms and processes.
- 2
From IT Support Engineer (Advanced)
3-4 years in advanced IT support rolesSkills to master
- Deepening knowledge of storage concepts, practical experience with enterprise arrays, understanding of SAN fabrics, and a methodical approach to infrastructure troubleshooting.
You're ready to move on when
- Has frequently dealt with storage-related issues from the server side.
- Shows a strong interest and self-study in storage technologies.
- Can demonstrate basic scripting skills (PowerShell/Python).
- Understands the impact of storage on application performance.
- 3
From Junior Infrastructure Engineer (Generalist)
2-3 years as a generalist infrastructure engineerSkills to master
- Specialising in storage technologies, gaining hands-on experience with specific vendor platforms, and understanding the nuances of data protection and performance.
You're ready to move on when
- Has managed storage on virtualisation platforms (e.g., VMware datastores).
- Has worked with basic SAN or NAS configurations.
- Shows a clear passion for specialising in storage.
- Can demonstrate strong Linux or Windows server administration skills, including storage configuration.