The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Office Administrator / Executive Assistant
1-2 yearsSkills to master
- Organisation, scheduling, basic data management, professional communication, managing multiple tasks.
You're ready to move on when
- Consistently manages administrative tasks accurately and on time.
- Proactively identifies ways to improve office processes.
- Receives positive feedback on communication and reliability.
- Shows interest in the business operations beyond simple admin.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Problem-solving, active listening, clear communication (especially under pressure), managing customer expectations, documenting interactions.
You're ready to move on when
- Successfully resolves complex customer issues independently.
- Maintains high customer satisfaction scores.
- Demonstrates strong ability to follow company policies and procedures.
- Shows a methodical approach to identifying root causes of issues.
- 3
Supply Chain / Procurement Intern
6-12 monthsSkills to master
- Basic understanding of supply chain processes, data entry in relevant systems, assisting with research, following specific project instructions.
You're ready to move on when
- Successfully completes all assigned internship projects.
- Demonstrates a keen interest in procurement and supply chain.
- Asks thoughtful questions to understand processes.
- Proactively seeks out additional learning opportunities.