The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy & Cleanliness
The percentage of marketing data records you handle that are free from errors, duplicates, or missing information.
Target · 98% accuracy on all data entry and list uploadsYou upload a list of 1,000 new leads, and only 10 have formatting errors or are duplicates. That's a 99% accuracy rate, which is spot on.
Campaign Setup Error Rate
The number of mistakes found in basic campaign configurations you've been responsible for (e.g., incorrect segmentation, wrong email template).
Target · Less than 2 errors per 10 basic campaign setupsYou've set up 10 email campaigns in HubSpot, and only one had a minor error that was caught before sending. That's a great result for someone learning.
Support Ticket Resolution Time (Internal)
How quickly you respond to and resolve basic internal support requests related to marketing systems (e.g., 'how do I pull this report?').
Target · 90% of basic tickets resolved or escalated within 4 hoursA Campaign Manager asks for a list of leads from last week. You provide it within 2 hours, or if it's complex, you escalate it to your Specialist with a clear summary.
Documentation Contribution
The number of new or updated internal process documents you create or improve.
Target · 2-3 new or updated articles/quarter for our internal knowledge baseYou've documented the exact steps for setting up a new lead magnet in Marketo, including screenshots, making it much easier for new starters.
Proactive Learning & Initiative
How keen you are to learn new systems and processes, and how often you ask clarifying questions or suggest small improvements.
- You're asking 'why' something is done a certain way, not just 'how'. You're reading up on our MarTech tools in your own time. You come to your manager with a small suggestion for making a task quicker, even if it's not a major change.
Reliability & Follow-Through
Your ability to complete assigned tasks on time and to the required standard, without constant reminders.
- You hit your deadlines consistently. If you foresee a delay, you communicate it early. Your manager trusts you with routine tasks, knowing they'll be done properly without needing to double-check every step.
Communication Clarity (Internal)
How clearly and concisely you communicate updates, questions, and issues to your direct manager and immediate team.
- Your emails are easy to understand. When you ask a question, you've already done some initial digging. You summarise problems effectively, making it easier for others to help you.
Adaptability to Feedback
How well you take on board constructive criticism and apply it to your future work.
- When your manager points out an error, you don't get defensive
- you understand the mistake and show improvement in the next similar task. You actively seek feedback to get better.