The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Marketing-Sourced Revenue
The total new revenue directly attributable to marketing-generated leads and campaigns.
Target · Accountable for >£10M in new annual revenue for your business unit.Your team's campaigns contributed £12.5M in new client assets this year, exceeding the £10M target by 25%.
Sales Cycle Length Reduction
The average time it takes for a marketing-sourced lead to convert into a paying client, compared to previous periods.
Target · Reduction by 15% for marketing-sourced leads annually.Through better nurturing and lead scoring, your team reduced the average sales cycle for MQLs from 12 months to 10 months, a 16.7% improvement.
Client Acquisition Cost (CAC) to Lifetime Value (LTV) Ratio
The relationship between the cost to acquire a new client and the total revenue that client is expected to generate over their relationship with us.
Target · Maintain a CAC:LTV Ratio of > 1:5 for your managed segments.If it costs £10,000 to acquire a client, that client should generate at least £50,000 in lifetime value. Your team's current ratio is 1:6, which is excellent.
Brand Share of Voice (SoV)
Our brand's presence and mentions in media, social channels, and industry discussions compared to key competitors.
Target · Achieve a Top 3 ranking within a defined competitive set for your product category.Using media monitoring tools, our brand's share of voice in the 'Sustainable Investing' category increased from 5th to 2nd place this quarter, thanks to your team's content strategy.
Team Lead-to-Opportunity Conversion Rate
The percentage of marketing-qualified leads (MQLs) generated by your team that are accepted by sales and converted into active opportunities.
Target · Maintain or improve conversion rate to >25%.Your team generated 500 MQLs last month, and 150 of those became sales opportunities, hitting a 30% conversion rate and showing strong lead quality.
Team Development & Retention
How effectively you're coaching, developing, and retaining your direct reports, ensuring a strong, motivated team.
- High team engagement scores in internal surveys
- at least two direct reports promoted or taking on significant new responsibilities annually
- low voluntary team turnover
- positive 360-degree feedback from peers and reports.
Strategic Influence & Collaboration
Your ability to influence broader marketing and business strategy, and to work effectively with other departments like Sales, Product, and Legal.
- Regular invitations to leadership planning meetings
- your input is actively sought on new product launches or sales initiatives
- positive feedback from cross-functional peers on collaboration and problem-solving
- your team's work is consistently aligned with broader business objectives.
Compliance & Risk Management
Ensuring all marketing activities under your remit adhere strictly to regulatory guidelines and internal compliance policies, minimising risk.
- Zero major compliance breaches or regulatory fines related to your team's marketing materials
- consistently passing internal and external audits
- proactive identification and mitigation of potential compliance risks
- timely and thorough documentation of all approvals.
Programme Innovation & Optimisation
Your leadership in identifying and implementing new marketing approaches, technologies, and optimisations to improve performance and efficiency.
- Successful launch of new marketing channels or campaign types (e.g., AI-driven personalisation)
- measurable improvements in campaign ROI or efficiency
- regular A/B testing and iteration on core programmes
- adoption of new tools or methodologies that enhance team capabilities.