The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Social Media Assistant/Intern
1-2 yearsSkills to master
- Understanding platform nuances, basic content scheduling, community engagement, and brand voice application.
You're ready to move on when
- You've managed a brand's social media presence (even a small one) and understand how to engage an audience.
- You're comfortable with social media scheduling tools and basic analytics.
- You've handled direct messages and comments from customers or followers effectively.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Excellent written communication, empathy, problem-solving, and understanding customer sentiment. You know how to talk to people.
You're ready to move on when
- You've consistently resolved customer queries and complaints with a positive attitude.
- You're skilled at crafting clear, empathetic written responses.
- You have experience identifying customer feedback trends and escalating issues.
- 3
Marketing Assistant
1-2 yearsSkills to master
- General marketing principles, campaign support, content organisation, and working with cross-functional teams.
You're ready to move on when
- You've supported marketing campaigns, perhaps with asset management or scheduling.
- You understand basic marketing terminology and objectives.
- You're organised and can manage multiple small tasks for different marketing initiatives.