The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme Completion & Engagement Rates
The percentage of targeted learners who complete your blended learning programmes, coupled with their active engagement in various modalities (e.g., forum participation, optional resources accessed).
Target · Achieve >85% completion rate for mandatory programmes; >70% for optional; >15% increase in engagement YoY.For the 'New Manager Leadership Journey', we'd expect 90% of managers to finish all modules and workshops, with average forum participation up by 20% compared to last year's programme.
Kirkpatrick Level 3 & 4 Impact
Demonstrating that learners are applying new behaviours on the job (Level 3) and that these behaviours are leading to measurable business results (Level 4). This is the tricky bit, but it's where the real value lies.
Target · Show a measurable improvement (e.g., >10% increase in performance review scores related to new skills, >5% improvement in a relevant business KPI).After the 'Advanced Sales Negotiation' programme, we'd aim to see a 12% increase in average deal size for participants within 6 months, directly linked to their use of the new negotiation techniques taught.
Time-to-Proficiency Reduction
How quickly new hires or employees transitioning into new roles become fully productive, thanks to your learning interventions.
Target · Reduce average time-to-proficiency for key roles by 10-15% within 12 months.Our new customer support agents typically take 4 months to handle complex queries independently. Your redesigned onboarding programme should get them there in 3.5 months, saving us roughly £5K per agent in ramp-up costs.
Project Delivery Efficiency
Delivering complex learning programmes on time and within budget, especially when leading project teams.
Target · Achieve 90% on-time and within-budget delivery for all assigned learning programmes.The 'Digital Transformation Fundamentals' programme, with its 6 modules and 3 workshops, was launched on 15 March, exactly as planned, and came in £2K under its £50K budget.
Strategic Influence & Consultation
Being seen as a trusted advisor by senior business leaders, who actively seek your input on performance challenges before defaulting to 'we need training'.
- You're regularly invited to strategic planning meetings outside of L&D. Business leaders proactively approach you for performance consulting, not just training requests. Your recommendations are frequently adopted by leadership.
Design Excellence & Innovation
Creating learning experiences that are not only effective but also engaging, memorable, and sometimes even a bit groundbreaking, setting a high bar for the team.
- Learner feedback consistently highlights the quality and engaging nature of your designs. Your programmes win internal awards or are showcased as best practice. You're bringing new ideas and modalities into our learning ecosystem.
Mentorship & Team Development
Providing strong guidance and support to junior designers, helping them grow their skills and contribute effectively to projects.
- Junior designers seek your advice and feedback. They show measurable improvement in their design and development skills under your guidance. You're actively involved in their professional development plans.
Stakeholder Satisfaction & Partnership
Building strong, collaborative relationships with subject matter experts and business leaders, ensuring their needs are met and they feel heard and valued throughout the design process.
- SMEs are happy to work with you again on future projects. Business leaders express satisfaction with the partnership and the outcomes of your programmes. You're able to navigate conflicting feedback constructively.