The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Accounts Receivable Specialist (L2)
2-3 yearsSkills to master
- Independent management of a diverse customer portfolio, resolution of routine disputes, strong cash application accuracy, and effective customer communication.
You're ready to move on when
- Consistently meeting individual collection targets and maintaining low DSO for your portfolio.
- Successfully resolving most customer queries and disputes without escalation.
- Demonstrating initiative in identifying and addressing potential payment issues.
- Proactively offering help and guidance to newer team members.
- 2
Collections Officer / Credit Controller
3-5 yearsSkills to master
- Specialisation in collections for higher-risk accounts, negotiation of payment plans, and a solid understanding of credit risk assessment.
You're ready to move on when
- Proven ability to reduce overdue balances on challenging accounts.
- Strong negotiation skills, with a track record of securing promises to pay.
- Good judgment in assessing credit risk and applying credit policy.
- Comfortable with difficult conversations and managing customer expectations.
- 3
Junior Accountant (with AR focus)
3-4 yearsSkills to master
- Broader understanding of accounting principles, general ledger reconciliation, and month-end close processes, with a specialisation in AR.
You're ready to move on when
- Excellent reconciliation skills, not just for AR but other GL accounts.
- A keen eye for detail and accuracy in financial reporting.
- Understanding of how AR impacts the wider financial statements.
- Desire to learn more about the full accounting cycle beyond AR.