The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Learning & Development Specialist
2-3 yearsSkills to master
- Instructional design basics, delivering diverse training content, managing training logistics, using an LMS effectively.
You're ready to move on when
- Consistently positive feedback on training delivery.
- Ability to manage multiple training requests and schedules.
- Demonstrated initiative in improving existing training materials.
- 2
Business Analyst (with training focus)
3-4 yearsSkills to master
- Understanding business processes, gathering requirements, translating technical specs into user-friendly language, basic project support.
You're ready to move on when
- Strong understanding of how business processes work.
- Experience creating user guides or process documentation.
- Ability to communicate effectively with both technical and non-technical teams.
- 3
Customer Success / Support Specialist
2-4 yearsSkills to master
- Deep product knowledge, troubleshooting user issues, empathetic communication, explaining complex features simply.
You're ready to move on when
- Excellent problem-solving skills for user queries.
- Proven ability to teach customers how to use software.
- High customer satisfaction scores.