Institute of Leadership & Management · RQF Level 4
Training and Development (Human Resource Development)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits15
- Guided learning98 hours
- Units in this qualification26
Awarded by Institute of Leadership & Management · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The Training and Development NVQ at Level 4 recognises skills in human resource development. Individuals working in training roles will develop competencies in areas such as problem-solving, prior learning recognition, and training programme evaluation.
These are the units Institute of Leadership & Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise and Support Candidates to Identify Prior AchievementReal unit · Institute of Leadership & Management
It teaches you to advise and support candidates in recognising prior achievement by understanding RPA principles, guiding evidence gathering, and documenting achievements in line with relevant policies.
What you'll be able to do
- Understand the principles and processes involved in recognising prior achievement (RPA) within a learning or professional context.
- Advise candidates on the process of identifying and articulating their prior achievements, providing guidance and support.
- Support candidates in gathering appropriate evidence to demonstrate their prior achievements, ensuring validity and reliability.
- Know the relevant organisational and external policies and procedures relating to the recognition of prior achievement.
- Accurately and comprehensively document prior achievement, following established protocols and guidelines.
Agree Learning Programmes with LearnersReal unit · Institute of Leadership & Management
You'll understand the principles of agreeing learning programmes with learners, focusing on shared responsibility and learner involvement. They will develop skills to negotiate learning goals and adapt programmes to meet diverse learner needs and expectations.
What you'll be able to do
- Understand the key principles of learning programme agreement, including learner involvement and shared responsibility
- Agree learning programmes with learners, ensuring they are realistic, achievable, and aligned with their needs
- Negotiate learning goals with learners, taking into account their prior learning and aspirations
- Understand the diverse needs and expectations of learners when agreeing learning programmes
Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_Real unit · Institute of Leadership & Management
You'll understand various methods for assessing candidate performance and the criteria for effective assessment. The unit covers providing constructive feedback, documenting outcomes, and selecting appropriate assessment techniques for different contexts.
What you'll be able to do
- Understand various methods for assessing candidate performance, including their strengths and limitations.
- Know the criteria for effective assessment, including validity, reliability, fairness, and practicality.
- Provide constructive feedback on candidate performance to support their development.
- Document assessment outcomes accurately and comprehensively, in accordance with organisational procedures.
Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Real unit · Institute of Leadership & Management
This unit covers the identification and evaluation of various sources of evidence to assess candidate competence. You'll learn to gather, assess, and ensure the validity and reliability of evidence from observation, witness testimony, and work products.
What you'll be able to do
- Understand different sources of evidence that can be used to assess candidate competence.
- Gather evidence effectively from various sources, ensuring it is relevant and sufficient.
- Assess candidates using diverse sources of evidence, applying appropriate assessment techniques.
- Ensure that all evidence used in assessment is valid and reliable, meeting quality assurance standards.
Assess Individuals for Non-Competence Based Assessment SystemsReal unit · Institute of Leadership & Management
This unit provides learners with knowledge of non-competence based assessment systems and principles of fair assessment. You'll apply specified assessment methods objectively, record results accurately, and understand the advantages and limitations of such systems.
What you'll be able to do
- Understand the principles and application of non-competence based assessment systems.
- Know the principles of fair assessment, including objectivity, impartiality, and consistency.
- Assess individuals using specified non-competence based assessment systems, adhering to relevant guidelines and procedures.
- Record assessment results accurately and completely, maintaining confidentiality and data protection.
Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeReal unit · Institute of Leadership & Management
This unit focuses on co-ordinating learning opportunities with other contributors within a learning programme. You'll understand the programme context, communicate effectively with contributors, and ensure alignment with organisational objectives and learner needs.
What you'll be able to do
- Understand the broader context of the learning programme, including its objectives and target audience
- Co-ordinate learning opportunities effectively with other contributors to the learning programme
- Communicate effectively with contributors to the learning programme, ensuring clear expectations and shared understanding
- Understand the roles and responsibilities of different contributors to the learning programme
Contribute to Recruitment and Selection of PersonnelReal unit · Institute of Leadership & Management
You'll understand recruitment and selection processes, including relevant legal requirements. The unit develops skills to contribute to shortlisting, participate in interviews, and provide feedback on candidates within an effective recruitment framework.
What you'll be able to do
- Understand the end-to-end processes involved in recruitment and selection of personnel within an organisation.
- Know the legal requirements and best practice guidelines that govern recruitment and selection activities.
- Contribute to the shortlisting of applicants based on pre-defined criteria and application information.
- Participate effectively in interviews, asking relevant questions and evaluating candidate responses.
- Provide constructive and objective feedback on candidates to inform the selection decision.
Create a Climate Conducive to LearningReal unit · Institute of Leadership & Management
You'll explore factors influencing the learning climate, including physical, social, and emotional aspects. They will develop skills to create a supportive environment that promotes positive behaviour, encourages participation, and manages disruptive behaviour effectively.
What you'll be able to do
- Understand the various factors that can influence a learning climate, including physical, social, and emotional aspects
- Promote positive behaviour within a learning environment, using appropriate strategies and techniques
- Create a supportive learning environment that fosters inclusivity, respect, and collaboration
- Encourage active learner participation through engaging activities and effective communication
- Manage disruptive behaviour in a fair and consistent manner, while maintaining a positive learning atmosphere
Design Assessment Methods to Collect Evidence of Competent PerformanceReal unit · Institute of Leadership & Management
It teaches you to design assessment methods that collect valid and reliable evidence of competent performance. You'll understand assessment principles, develop appropriate tools, and ensure assessments are fair, authentic, and aligned with learning objectives.
What you'll be able to do
- Understand the key assessment principles and methods used to gather evidence of competent performance.
- Design assessment methods that are appropriate for the skills, knowledge and behaviours being assessed.
- Develop assessment tools, such as observation checklists, questioning frameworks, and practical tasks, to effectively collect evidence.
- Ensure that assessments are valid and reliable, producing consistent and accurate results.
Design Learning Programmes to Meet Learners' RequirementsReal unit · Institute of Leadership & Management
This unit equips learners with skills to design learning programmes tailored to learners' requirements. You'll identify needs, develop learning objectives, select suitable methods, and evaluate programme effectiveness to enhance learner engagement and outcomes.
What you'll be able to do
- Understand how to effectively identify learners' requirements through various assessment and consultation methods.
- Design learning programmes that are tailored to meet the identified needs of learners.
- Develop clear, measurable, achievable, relevant, and time-bound (SMART) learning objectives.
- Select appropriate learning methods and resources to facilitate effective learning.
- Evaluate the effectiveness of learning programmes in achieving desired learning outcomes.
Design, Test and Modify Information Technology _IT_ Based MaterialsReal unit · Institute of Leadership & Management
This unit covers the principles of designing, testing, and modifying IT-based learning materials. You'll learn to create accessible and engaging materials, apply instructional design principles, conduct testing, and use feedback to improve their designs in line with relevant accessibility standards.
What you'll be able to do
- Understand the fundamental principles of designing effective and engaging IT-based learning materials.
- Design IT-based materials that are appropriate for the target audience and learning objectives, considering factors such as accessibility and usability.
- Test IT-based materials to identify any errors, inconsistencies, or areas for improvement.
- Modify IT-based materials based on testing feedback, ensuring they are accurate, effective, and user-friendly.
- Know the relevant accessibility standards and guidelines for IT-based materials, ensuring they are inclusive and accessible to all learners.
Design, Test and Modify Training and Development MaterialsReal unit · Institute of Leadership & Management
This unit develops learners' skills to design, test, and modify training and development materials. You'll consider learning styles, evaluate material effectiveness, and apply feedback to improve training resources for diverse learner needs.
What you'll be able to do
- Design training materials that are appropriate for the target audience and learning objectives.
- Test training materials to ensure they are effective and meet the required standards.
- Modify training materials based on feedback and testing results to improve their effectiveness.
- Understand different learning styles and preferences to tailor training materials accordingly.
- Evaluate the effectiveness of training materials in achieving learning outcomes.
Devise a Plan for Implementing an Organisation's Training and Development ObjectivesReal unit · Institute of Leadership & Management
You'll be able to devise and implement a plan for organisational training and development objectives by analysing current provision, identifying resources, and monitoring and evaluating the plan's effectiveness.
What you'll be able to do
- Understand the organisation's training and development objectives, including their strategic importance and alignment with overall goals.
- Analyse the current training provision within the organisation, identifying strengths, weaknesses, and gaps in coverage.
- Devise a comprehensive plan to meet the organisation's training and development objectives, incorporating appropriate strategies and activities.
- Identify the resources required to implement the training and development plan effectively, including personnel, budget, and equipment.
- Monitor and evaluate the implementation of the training and development plan, assessing its effectiveness and making necessary adjustments.
Evaluate Training and Development ProgrammesReal unit · Institute of Leadership & Management
You'll explore methods for evaluating training and development programmes, including data collection and analysis techniques. They will develop the ability to identify areas for improvement and report evaluation findings clearly to support effective training outcomes.
What you'll be able to do
- Understand different methods for evaluating training programmes, including their strengths and weaknesses
- Collect relevant data on training programme effectiveness using appropriate methods
- Analyse the collected training programme data to identify key trends and insights
- Identify specific areas for improvement within the training programme based on the evaluation findings
- Report on the evaluation findings in a clear, concise, and informative manner, suitable for different audiences
Evaluate and Develop Own PracticeReal unit · Institute of Leadership & Management
It teaches you to evaluate and develop their own professional practice. You'll conduct self-assessments, identify development areas, create and implement personal development plans, and appreciate the role of reflective practice in continuous improvement.
What you'll be able to do
- Evaluate own practice in a professional context, identifying strengths and weaknesses.
- Identify specific areas for development based on self-assessment, feedback, and performance reviews.
- Create a personal development plan with clear goals, actions, and timelines.
- Implement improvements to own practice through targeted learning, training, and mentoring.
- Understand the importance of reflective practice in continuous professional development.
Exchange Information to Solve Problems and Make DecisionsReal unit · Institute of Leadership & Management
You'll learn to gather and analyse information from various sources to support problem-solving and decision-making, communicate effectively, and contribute to discussions constructively.
What you'll be able to do
- Gather relevant information from various sources to effectively solve problems within a defined context.
- Analyse gathered information to support informed decision-making processes.
- Communicate information clearly and effectively to relevant stakeholders, using appropriate methods and channels.
- Contribute constructively to problem-solving discussions, sharing information and insights to facilitate effective solutions.
Externally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Institute of Leadership & Management
This unit provides learners with knowledge of the assessment process and principles of external verification. You'll plan and conduct external verification activities and provide feedback to ensure assessment quality and compliance within vocational education.
What you'll be able to do
- Understand the complete assessment process, from planning to evaluation, within a vocational context.
- Know the principles of external verification and its role in ensuring the quality and consistency of assessment practices.
- Plan external verification activities, including identifying assessment sites and selecting assessment evidence for review.
- Conduct external verification, reviewing assessment documentation and observing assessment practices to ensure compliance with standards.
- Provide clear and constructive feedback on assessment quality to assessors and assessment centres, identifying areas for improvement.
Identify Organisational Training and Development NeedsReal unit · Institute of Leadership & Management
You'll understand principles and methods for identifying training and development needs within organisations. The unit covers analysing organisational and individual needs and documenting training requirements to support effective learning interventions.
What you'll be able to do
- Understand the fundamental principles underpinning training and development activities.
- Know various methods and techniques used for identifying training needs within an organisation.
- Analyse organisational needs to determine specific training and development requirements.
- Identify individual training needs based on performance gaps and skill deficiencies.
- Document training and development needs in a clear and concise manner, suitable for planning and implementation.
Improve Training and Development ProgrammesReal unit · Institute of Leadership & Management
It teaches you to analyse existing training and development programmes, evaluate methods for improvement, and implement changes. You'll understand how to assess the impact of improvements on learner outcomes and organisational effectiveness.
What you'll be able to do
- Analyse existing training and development programmes to identify areas of strength and weakness
- Evaluate different methods for improving training and development programmes, considering their feasibility and potential impact
- Implement identified improvements to training and development programmes effectively
- Understand the potential impact of improvements on learner outcomes and organisational performance
Internally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Institute of Leadership & Management
You'll gain knowledge of the assessment process and internal verification procedures. The unit covers verifying assessment decisions for consistency, fairness, and reliability, alongside understanding quality assurance practices within an organisation.
What you'll be able to do
- Understand the key stages and principles of the assessment process
- Know the internal verification procedures and requirements within the organisation
- Verify assessment decisions made by assessors, ensuring consistency and fairness
- Understand the importance of quality assurance in assessment and its role in maintaining standards
Maintain and Improve Service and Product OperationsReal unit · Institute of Leadership & Management
You'll gain knowledge of service and product operations, including quality control and process management. The unit covers identifying improvement areas, maintaining quality standards, implementing operational enhancements, and evaluating their impact on organisational performance.
What you'll be able to do
- Understand the key processes and activities involved in service and product operations.
- Identify areas for improvement in service and product operations through data analysis and feedback mechanisms.
- Maintain service and product quality by adhering to established standards and procedures.
- Implement improvements to operations to enhance efficiency, effectiveness, and customer satisfaction.
- Understand the impact of improvements on overall organisational performance and profitability.
Manage Relationships with Colleagues and CustomersReal unit · Institute of Leadership & Management
This unit develops learners' understanding of relationship management principles with colleagues and customers. You'll practise effective communication, conflict management, and rapport-building skills to maintain professional and productive working relationships.
What you'll be able to do
- Understand the fundamental principles that underpin effective relationship management in professional contexts.
- Communicate effectively with both colleagues and customers, using appropriate methods and adapting communication style to suit the audience.
- Manage conflict situations constructively, employing techniques for resolution and de-escalation.
- Understand the diverse needs of both customers and colleagues, and how these needs impact working relationships.
- Build rapport with colleagues and customers, establishing positive and productive working relationships.
Monitor and Review Progress with LearnersReal unit · Institute of Leadership & Management
It teaches you to monitor and review learner progress using diverse methods such as observation and assessment. You'll provide constructive feedback, identify areas for improvement, and maintain accurate records in line with agreed targets and objectives.
What you'll be able to do
- Understand different methods that can be used to effectively monitor learner progress, such as observation, questioning, and assessment
- Review learner progress against agreed targets and learning objectives, using appropriate assessment tools
- Provide constructive and timely feedback to learners on their progress, highlighting strengths and areas for development
- Identify areas where learners may require additional support or intervention to improve their performance
- Understand the importance of accurate and confidential record-keeping in relation to learner progress and achievement
Recommend, Monitor and Control the Use of ResourcesReal unit · Institute of Leadership & Management
You'll understand resource management principles and develop skills to recommend, monitor, and control resource use within an organisation. The unit covers planning, allocation, and evaluation of financial, human, and physical resources to support organisational objectives.
What you'll be able to do
- Understand resource management principles, including planning, allocation, monitoring, and control.
- Recommend resource allocation based on identified needs and priorities.
- Monitor resource usage to ensure it aligns with planned allocation and identify any discrepancies.
- Control resource expenditure to stay within budget and achieve value for money.
- Evaluate the impact of resource use on organisational objectives and performance.
Specify the Contribution of Training and Development to Organisational DevelopmentReal unit · Institute of Leadership & Management
You'll explore how training and development contribute to organisational development. The unit covers principles of change management, identifying training needs aligned with organisational goals, and understanding the impact of training on performance and culture.
What you'll be able to do
- Understand the core principles of organisational development and change management.
- Know how training and development initiatives contribute to the achievement of organisational goals and strategic objectives.
- Specify training needs that directly support organisational development initiatives and address identified performance gaps.
- Understand the impact of training and development on organisational performance, including productivity, efficiency, and employee engagement.
Support and Advise Individual LearnersReal unit · Institute of Leadership & Management
You'll explore the principles of supporting and advising individual learners. The unit covers identifying learner needs, advising on learning pathways and resources, agreeing learning goals, and considering ethical aspects of learner support.
What you'll be able to do
- Understand the core principles of supporting learners in their educational or professional development.
- Advise individual learners on learning pathways, resources, and strategies for success.
- Identify the specific learning needs of individual learners through assessment and observation.
- Agree realistic and achievable learning goals with learners, taking into account their individual needs and aspirations.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Advise and Support Candidates to Identify Prior AchievementAgree Learning Programmes with LearnersAssess Candidate Performance _no certification after 28/02/2005 is available for this unit_Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Assess Individuals for Non-Competence Based Assessment SystemsCo-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeContribute to Recruitment and Selection of PersonnelCreate a Climate Conducive to Learning
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Training and Development (Human Resource Development)
- Advise on learning and progression
- Agree Driver Training Programmes with Learners
- Agree learning programmes with learners
- Analyse information from the audit of the Training and Competence Scheme
- Assess candidates using a range of methods
- Assist learners to review their own progress and implement their development objectives
- Create a climate that promotes learning
- Design and implement provision
Where this can lead
Learning & Development Coordinator
This L&D Coordinator role is a fantastic starting point for a career in learning and development. We're not just looking for someone to fill a seat; we're looking for someone with potential who wants to grow with us. If you're organised, helpful, and eager to learn, you'll find plenty of opportunities here to build a rewarding career.
See the whole journey →Opens the roleLearning & Development CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the rolePeople Development SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLearning and Development OfficerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLearning & Development SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleTraining and Development ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleEmployee Development SpecialistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 120 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Advise on learning and progressionAgree Driver Training Programmes with LearnersAgree learning programmes with learnersAnalyse information from the audit of the Training and Competence SchemeAssess candidates using a range of methodsAssist learners to review their own progress and implement their development objectivesCreate a climate that promotes learningDesign and implement provisionDevelop Own Skills and PracticeDevelop and adapt ILT materials to support learningDevelop and agree a Training and Competence policyEvaluate and develop own contribution as a development workerEvaluate and develop your own knowledge, understanding and skills in the driver training industryEvaluate the effectiveness of a Training and Competence SchemeEvaluate the learning activities undertaken by individuals and teams within a Training and Competence SchemeEvaluate your organisation’s business processes and systemsImplement a cost effective and practical Training and Competence SchemeMonitor and review the rehabilitation process with the individual, their family, carers and other professionals+9 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit enables learners to advise and support candidates in recognising prior achievement by understanding RPA principles, guiding evidence gathering, and documenting achievements in line with relevant policies.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Training and Development (Human Resource Development)
26 units in this credential, in the order it lists them, awarded by Institute of Leadership & Management.
- Advise and Support Candidates to Identify Prior Achievement
- Agree Learning Programmes with Learners
- Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_
- Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_
- Assess Individuals for Non-Competence Based Assessment Systems
- Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning Programme
and 20 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.