UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.

More on studying for a qualification

01What it is

The qualification enables you to manage and deliver person-centred and trauma-informed services, for successful outcomes for those experiencing homelessness.

These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Context of homelessness and homelessness services Real unit · Chartered Institute of Housing
It teaches you to understand the causes and impacts of homelessness, including social and economic factors. It covers government policy, statutory frameworks, and the aims and impacts of homelessness services.

What you'll be able to do

  • Understand the various causes and impacts of homelessness on individuals and communities.
  • Understand the relationship between government policy and the delivery of homelessness services.
  • Understand the statutory framework for the provision of services to people experiencing or at risk of homelessness, including relevant legislation and guidance.
  • Understand the aims and impact of different types of homelessness services, including prevention, accommodation, and support services.
Managing and delivering trauma-informed homelessness services Real unit · Chartered Institute of Housing
You'll develop knowledge and skills to deliver trauma-informed, person-centred homelessness services. The unit covers psychologically-informed approaches, safeguarding responsibilities, team management, and change management within homelessness services.

What you'll be able to do

  • Understand the key principles underpinning psychologically-informed and trauma-informed approaches within homelessness services.
  • Deliver person-centred support to individuals experiencing homelessness, taking into account their unique needs and circumstances.
  • Understand the safeguarding responsibilities of staff working within homelessness services, including reporting procedures and relevant legislation.
  • Understand effective strategies for managing teams within homelessness services, including delegation, supervision, and performance management.
  • Manage change effectively within homelessness services, ensuring minimal disruption and positive outcomes for service users and staff.
Managing and improving homelessness services Real unit · Chartered Institute of Housing
This unit provides learners with skills to manage and improve homelessness services effectively. It covers risk management, finance, data use for reporting and improvement, and the principles of co-production in service design.

What you'll be able to do

  • Manage risks effectively within homelessness services, implementing appropriate risk assessment and mitigation strategies.
  • Understand the principles of finance management in a homelessness service, including budgeting, expenditure tracking, and financial reporting.
  • Use data effectively for reporting purposes and to inform service improvement initiatives.
  • Understand the principles of co-production and how to involve service users in the design and improvement of homelessness services.
Partnership working in homelessness services Real unit · Chartered Institute of Housing
This unit focuses on the importance of partnership working in homelessness services. You'll understand how to build and maintain relationships with partner organisations, address safeguarding and data sharing, and participate in multidisciplinary team meetings.

What you'll be able to do

  • Understand the importance of partnership working in the provision of effective homelessness services.
  • Understand how to build and maintain positive and productive relationships with partner organisations.
  • Understand the importance of safeguarding and data sharing protocols between partner organisations, ensuring compliance with relevant legislation and ethical guidelines.
  • Participate effectively in multidisciplinary team (MDT) meetings, contributing to collaborative decision-making and care planning.
Professionalism in homelessness services Real unit · Chartered Institute of Housing
You'll explore professionalism within homelessness services, including ethical behaviour, professional standards, and boundaries. The unit also covers professional judgement, reflective practice, and managing personal professional development.

What you'll be able to do

  • Understand the meaning of professionalism and its importance in the context of homelessness services.
  • Understand professional practice and professional standards expected of individuals working in homelessness services.
  • Apply professional judgment and reflective practice to decision-making in complex situations.
  • Manage own professional development, identifying learning needs and engaging in relevant training and development activities.
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Develop and sustain partnership or collaborative working arrangements

    Standard

  • Develop and sustain partnership or collaborative working arrangements

    Standard
Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 4 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Context of homelessness and homelessness servicesManaging and delivering trauma-informed homelessness servicesManaging and improving homelessness servicesPartnership working in homelessness servicesProfessionalism in homelessness services

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Managing and delivering trauma-informed homelessness services” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Managing and delivering trauma-informed homelessness services” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Context of homelessness and homelessness services, one of this qualification's own units.

Context of homelessness and homelessness services Level 4

Applied to your own work

This unit enables learners to understand the causes and impacts of homelessness, including social and economic factors. It covers government policy, statutory frameworks, and the aims and impacts of homelessness services.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for CIH Level 4 Certificate in Homelessness Services Management

5 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.

  1. Context of homelessness and homelessness services
  2. Managing and delivering trauma-informed homelessness services
  3. Managing and improving homelessness services
  4. Partnership working in homelessness services
  5. Professionalism in homelessness services
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Start my free AI Fluency module

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.