How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer SFJ Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and SFJ Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFJ Awards.

More on studying for a qualification

01What it is

The SFJ Awards Level 3 Award in Professional Executive Assistant, Personal Assistant and Administration Skills equips learners with vital skills and knowledge for effective performance in administrative and executive support roles.

These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFJ Awards. It does the teaching and the mapping. SFJ Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Business Event Management Real unit · SFJ Awards
You'll gain an understanding of the key elements that contribute to successful events, including venues and resources required. The unit covers event organisation, management, evaluation, and planning, enabling learners to effectively plan and run various types of business events.

What you'll be able to do

  • Understand the key elements that contribute to a successful and well-received event.
  • Understand the different types of venues and resources required for planning and delivering various types of events.
  • Understand how to organise and run events, including logistics, scheduling, and coordination.
  • Understand how to evaluate an event's success based on feedback and key performance indicators.
  • Plan and organise an event, considering all necessary resources and logistics.
  • Manage an event effectively, ensuring smooth operation and addressing any issues that arise.
Finance for Executive Assistants, Personal Assistants, and Administrative Managers Real unit · SFJ Awards
This unit provides knowledge of the economic business cycle and types of capital funding used by businesses. You'll understand how to use financial statements, interpret key financial ratios, and produce budget cash flows to support financial planning and control within organisations.

What you'll be able to do

  • Understand the economic business cycle and the different types of capital funding used by businesses.
  • Understand how to use financial statements to analyse business performance.
  • Understand the need for financial planning and controls within organisations to ensure financial stability.
  • Produce a budget cash flow forecast for a business.
Introduction to Business Law and Corporate Governance Real unit · SFJ Awards
You'll explore the legal status and structures of various business entities, including sole proprietorships, partnerships, and limited companies. The unit also covers legal relationships from contracts and torts, shareholder and director responsibilities, and the role of corporate governance.

What you'll be able to do

  • Understand the different legal statuses and structures of businesses, including sole proprietorships, partnerships, and limited companies
  • Understand the legal relationships that arise from business operation activities, such as contracts, torts, and intellectual property
  • Understand the legal responsibilities of shareholders and directors in relation to the business and its stakeholders
  • Understand the role of corporate governance in the modern business world, including its principles, practices, and benefits
Introduction to Marketing Real unit · SFJ Awards
This unit introduces learners to marketing principles, the role of customers, and the marketing mix. You'll understand marketing strategies, ethical considerations, and how marketing contributes to business success.

What you'll be able to do

  • Understand the fundamental principles of marketing
  • Understand the importance and role of the customer in marketing activities
  • Understand the term 'marketing mix' and how this works in practice to achieve marketing goals
  • Understand marketing theory and the role of marketing teams within an organisation
  • Understand how different marketing strategies and campaigns benefit businesses and contribute to their success
Introduction to Project Management Real unit · SFJ Awards
This unit introduces learners to project management principles, distinguishing project work from routine tasks. You'll prepare, plan, monitor, and evaluate projects using appropriate methods.

What you'll be able to do

  • Understand the key differences between routine work and participating in a project
  • Understand the purpose of project evaluation and the various methods used to evaluate a project's success
  • Prepare for a project by defining its scope and objectives, and plan the project activities and resources
  • Monitor a project's progress against the plan, identify potential issues, and take corrective action
Managing Workloads Effectively Real unit · SFJ Awards
You'll develop skills in managing workloads effectively through time management, identifying factors affecting productivity, project evaluation, and assertive communication to achieve targets and objectives.

What you'll be able to do

  • Understand how effective time management can help the achievement of targets and objectives
  • Understand the range of factors that can impact on time management and identify strategies for minimising their impact
  • Understand how to evaluate a project and the purpose of project evaluation
  • Understand how to be assertive to achieve a desired outcome in a professional context
  • Manage time effectively to meet deadlines and achieve objectives
Neuro-Linguistic Programming to Enhance Communication Real unit · SFJ Awards
You'll study the principles and techniques of Neuro-Linguistic Programming (NLP) to enhance communication. The unit covers planning communications, effective use of body language, active listening, and personal and professional development.

What you'll be able to do

  • Understand the fundamental principles and techniques of Neuro-Linguistic Programming (NLP) and their application in communication
  • Understand the purpose of planning communications to ensure clarity, effectiveness, and desired outcomes
  • Understand how to effectively use body language and active listening techniques in verbal communication to build rapport and understanding
  • Understand how to identify and evaluate areas for professional and personal development to enhance communication skills and overall effectiveness
Principles of Human Resources Real unit · SFJ Awards
This unit provides learners with knowledge of human resources principles including recruitment, interviewing, performance management, and legal requirements for HR record administration within organisations.

What you'll be able to do

  • Understand the process for recruitment within an organisation
  • Understand how to conduct effective interviews
  • Understand how to monitor and manage the performance of individuals in the workplace
  • Understand the organisational and legal requirements for administering Human Resource records
Principles of Persuasion and Influencing Skills Real unit · SFJ Awards
You'll explore different communication styles and techniques for persuasion and influencing in professional settings. The unit covers ethical considerations and the practical application of these skills.

What you'll be able to do

  • Understand how to recognise and work effectively with other people’s communication styles
  • Understand how to influence others in a professional setting
  • Understand how to persuade others to adopt a particular viewpoint or take a specific action
  • Understand different questioning techniques and their application in persuasion and influencing
  • Use persuasion and influencing skills effectively in various situations
Principles of Self-Development Real unit · SFJ Awards
This unit covers understanding personal values, career aspirations, and goal setting in relation to professional development. You'll learn to plan, evaluate, and devise a comprehensive self-development plan tailored to their work role and growth objectives.

What you'll be able to do

  • Understand own values, career aspirations, and personal goals in relation to a current or desired work role and professional development opportunities
  • Understand how to plan self-development activities, considering available resources and learning styles
  • Understand how to evaluate the effectiveness of development activities in achieving personal and professional goals
  • Devise a comprehensive self-development plan that outlines specific goals, activities, timelines, and evaluation methods
Produce Minutes of Meetings Real unit · SFJ Awards
You'll understand the importance of accurate minutes in meetings, including legal and organisational implications. The unit develops skills in note-taking and producing minutes that reflect discussions and decisions accurately.

What you'll be able to do

  • Understand the importance of accurate minutes of meetings in an organisational context
  • Take comprehensive and relevant notes within meetings
  • Produce minutes of meetings which accurately reflect the discussions and decisions made, and which meet the organisation's requirements
The Role of the Executive and Personal Assistant Real unit · SFJ Awards
This unit covers the roles, responsibilities, and essential skills of Executive and Personal Assistants. You'll develop communication, networking, and influencing skills, understand different management styles, and apply principles of time management, meeting organisation, and goal setting.

What you'll be able to do

  • Understand the key responsibilities, duties, and skills required of an Executive Assistant (EA) or Personal Assistant (PA).
  • Communicate effectively, network professionally, and influence others in a business environment.
  • Understand different management styles and the skills required to work effectively within a business environment.
  • Understand the principles of time management, organising meetings, goal setting, and how to apply them to improve efficiency and productivity.
Writing for Business Real unit · SFJ Awards
This unit focuses on developing learners’ understanding and skills in effective written communication, including planning, producing, and presenting high-quality written documents tailored to specific audiences and purposes.

What you'll be able to do

  • Understand the purpose of planning communication
  • Understand the importance of quality and design when producing documents
  • Understand how to communicate in writing
  • Communicate in writing
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 436 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Event Coordinator

This role can lead to senior event operations work on larger events, event operations management overseeing several events, or specialising in event technology.

See the whole journey
Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by SFJ Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Business Event ManagementFinance for Executive Assistants, Personal Assistants, and Administrative ManagersIntroduction to Business Law and Corporate GovernanceIntroduction to MarketingIntroduction to Project ManagementManaging Workloads EffectivelyNeuro-Linguistic Programming to Enhance CommunicationPrinciples of Human Resources

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach Make the case from “Introduction to Marketing” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Pitch it Evaluate

    “Introduction to Marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.

  • Bring your own plan Create

    For “Introduction to Project Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Finance for Executive Assistants, Personal Assistants, and Administrative Managers” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Lead it Apply

    “Business Event Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Business Event Management, one of this qualification's own units.

Business Event Management Level 3

Applied to your work in any of these jobs

Learners will gain an understanding of the key elements that contribute to successful events, including venues and resources required. The unit covers event organisation, management, evaluation, and planning, enabling learners to effectively plan and run various types of business events.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for SFJ Awards Level 3 Award in Professional Executive Assistant, Personal Assistant and Administration Skills

13 units in this credential, in the order it lists them, awarded by SFJ Awards.

  1. Business Event Management
  2. Finance for Executive Assistants, Personal Assistants, and Administrative Managers
  3. Introduction to Business Law and Corporate Governance
  4. Introduction to Marketing
  5. Introduction to Project Management
  6. Managing Workloads Effectively

and 7 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.