How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Pearson Education Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Pearson Education Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Pearson Education Ltd.
01What it is
BTEC Higher Nationals provide specialist learning at Levels 4 and 5 in over 40 subjects, offering a cost-effective, vocational pathway to higher education.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Pearson Education Ltd. It does the teaching and the mapping. Pearson Education Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Accounting Principles Real unit · Pearson Education Ltd
You'll examine the context and purpose of accounting within organisations. The unit covers preparing basic financial statements for unincorporated and small businesses in accordance with accounting principles and standards, interpreting these statements, and preparing budgets for planning and control.
What you'll be able to do
- Examine the context and purpose of accounting within organisations, including its role in financial reporting, decision-making, and accountability.
- Prepare basic financial statements, including the income statement, balance sheet, and cash flow statement, for unincorporated and small business organisations in accordance with relevant accounting principles, conventions, and standards.
- Interpret financial statements to assess an organisation's financial performance, position, and cash flows, using key ratios and analysis techniques.
- Prepare budgets for planning, control, and decision-making purposes, utilising spreadsheet software to forecast revenues, expenses, and cash flows.
Barista to Bar Management Real unit · Pearson Education Ltd
You'll compare structures and sectors within the beverage industry and licenced trade. The unit covers investigating storage, maintenance, and safety practices, evaluating beverage management strategies, and analysing compliance requirements to support business success in drinks-led organisations.
What you'll be able to do
- Compare and contrast the differing structures and make-up of the beverage industry and licensed sectors, identifying key players and market segments.
- Investigate storage, maintenance, and safety practices within drinks organisations, ensuring compliance with relevant regulations and standards.
- Evaluate beverage management practices that lead to business success in a drinks-led organisation, considering factors such as inventory control, pricing strategies, and customer service.
- Analyse legislative responsibilities affecting the drinks and licensed trade industries, including licensing laws, health and safety regulations, and responsible alcohol service.
Business Strategy Real unit · Pearson Education Ltd
It teaches you to analyse the macro environment's impact on organisations and assess internal capabilities. You'll apply strategic management tools to develop and evaluate business strategies within a given market sector, adapting to environmental changes for competitive advantage.
What you'll be able to do
- Analyse the impact and influence which the macro environment has on an organisation and its business strategies.
- Assess an organisation’s internal environment and capabilities.
- Apply the outcomes of an analysis using an appropriate strategic management tool within a given market sector.
- Develop a strategic management plan in an organisation, informed by models, theories and concepts to achieve competitive advantage within a given market sector.
Creative Kitchen Management Real unit · Pearson Education Ltd
You'll evaluate the role and responsibilities of a kitchen manager for effective hospitality management. The unit includes examining sustainable resourcing and supply chains, investigating environmental impacts of food production, and analysing strategies for sustainable kitchen operations.
What you'll be able to do
- Evaluate the role of a kitchen manager for effective management in a hospitality context
- Evaluate the responsibilities of a kitchen manager for effective management in a hospitality context
- Examine sustainable resourcing in commercial kitchens
- Analyse the implications of sustainable resourcing for developing a sustainable supply chain
- Investigate the environmental impacts of food production
- Evaluate innovations in commercial kitchen design to support business objectives
- Evaluate innovations in commercial kitchen technology to support business objectives
Creative Patisserie and Artisan Bakery Real unit · Pearson Education Ltd
This unit covers the principles and working practices necessary to maintain a safe and hygienic environment in patisserie and artisan bakery settings. You'll apply techniques for preparing, processing, producing, and finishing various patisserie and bakery products and assess current culinary trends.
What you'll be able to do
- Explain the key principles and working practices required to maintain a safe and hygienic working environment in a patisserie and bakery setting.
- Apply the techniques required for the preparation, processing, production, and finishing of a range of patisserie products.
- Apply the techniques required for the preparation, processing, production, and finishing of a range of artisan baked products.
- Assess the current drivers, trends, and innovations influencing the culinary arts sector, particularly in patisserie and artisan baking.
Diet and Nutrition Real unit · Pearson Education Ltd
You'll gain in-depth knowledge of macronutrients and micronutrients, their sources, and their effects on health and well-being. The unit also evaluates the role of nutritional knowledge in hospitality management and examines nutrition's implications for specific diseases and life stages.
What you'll be able to do
- Demonstrate in depth knowledge of nutrients and calories.
- Identify the sources of nutrients and calories.
- Explain the effect of nutrients and calories on health and well-being.
- Evaluate the impact of nutritional knowledge in relation to hospitality management.
- Examine the implications of nutrition in relation to specific diseases.
- Examine the implications of nutrition in relation to disorders.
- Examine the implications of nutrition in relation to key stages of life.
- Discuss menu planning for specialist diets including allergies and intolerance.
- Discuss menu planning for cultural and ethnic food requirements.
- Discuss menu planning for plant based diets.
Digital Marketing Real unit · Pearson Education Ltd
You'll investigate the impact of the digital environment on marketing strategies, examine digital tools and techniques, and design a multi-media digital marketing campaign. The unit also covers methods to monitor and evaluate campaign effectiveness within business organisations.
What you'll be able to do
- Investigate the influence of the digital environment on the effective marketing of business organisations.
- Examine digital tools and techniques for an integrated marketing approach within business organisations.
- Design a digital marketing campaign using multi-media to optimise content that targets key audiences.
- Evaluate methods of monitoring and measuring a digital marketing campaign in line with marketing objectives to increase engagement and conversions.
Entrepreneurial Ventures Real unit · Pearson Education Ltd
This unit examines the characteristics, skills, and motivations of successful entrepreneurs and the scope of entrepreneurial ventures. You'll explore the entrepreneurial mindset, including creativity and risk-taking, and assess the economic impact of SMEs and the importance of intrapreneurship.
What you'll be able to do
- Examine the characteristics, skills, and motivations required to be a successful entrepreneur.
- Investigate the diverse range and scope of entrepreneurial ventures across different industries and sectors.
- Explore the concept of the entrepreneurial mindset, including creativity, innovation, and risk-taking, and analyse its contribution to the success of entrepreneurial ventures.
- Assess the significant impact of SMEs (Small and Medium Enterprises) on the economy, considering factors such as job creation, innovation, and economic growth.
- Explain the importance of intrapreneurship within both public and corporate organisations, highlighting its role in fostering innovation and driving organisational success.
Facilities Management Real unit · Pearson Education Ltd
You'll analyse the importance of facilities management operations for effective business performance in hospitality. The unit covers evaluating global market trends, major players, opportunities, competition, and investigating key aspects of people management within facilities management.
What you'll be able to do
- Analyse the importance of facilities management operations for effective business performance
- Evaluate the global market trends in facilities management in the hospitality industry
- Evaluate the major players in facilities management in the hospitality industry
- Evaluate the opportunities in facilities management in the hospitality industry
- Evaluate the competition in facilities management in the hospitality industry
- Investigate the key aspects of people management in facilities management
- Investigate the importance of people management in facilities management
- Investigate the key aspects of workplace productivity in facilities management
- Investigate the importance of workplace productivity in facilities management
- Investigate the key aspects of health and safety in facilities management
- Investigate the importance of health and safety in facilities management
- Explore the importance of benchmarking best practices on hospitality business objectives
- Explore the importance of sustainability measures on hospitality business objectives
- Explore the importance of environmental impact on hospitality business objectives
Food Innovation Real unit · Pearson Education Ltd
You'll analyse current trends and influences on food innovation in hospitality, investigating tools and techniques used to transform foods. They will develop and evaluate innovative dishes and recipes aligned with specific business requirements.
What you'll be able to do
- Analyse current trends and influences affecting food innovation within the hospitality industry.
- Investigate the application of various tools, techniques and ingredients in transforming foods.
- Examine the processes involved in developing innovative dishes and recipes that align with specific business requirements.
- Develop innovative dishes and recipes that meet defined business requirements.
- Evaluate the innovative dishes and recipes against the defined business requirements.
Food Service Management Real unit · Pearson Education Ltd
You'll investigate sourcing and procurement processes for food, beverage, equipment, and supplies within a food service organisation. The unit also evaluates operations management strategies, emphasises ethical management, and requires learners to produce an improvement plan for organisational change.
What you'll be able to do
- Investigate the sourcing processes within a food service organisation.
- Investigate the procurement processes within a food service organisation.
- Evaluate operations management strategies within a given food service context.
- Explore the importance of ethical management for overall business success.
- Produce an improvement plan for a given organisational challenge within a food service organisation.
Front Office Operations Management Real unit · Pearson Education Ltd
This unit provides a comprehensive understanding of Front Office operations within various accommodation organisations. You'll evaluate the department's role, manage reservation processes for revenue maximisation, analyse the guest experience journey, and assess the impact of technology.
What you'll be able to do
- Evaluate the role of the Front Office department within various accommodation organisations.
- Evaluate the function of the Front Office department within various accommodation organisations.
- Discuss the importance of managing the reservation process to ensure maximisation of revenue.
- Discuss the importance of managing the reservation process to ensure maximisation of profit.
- Analyse the guest experience journey within Front Office operations.
- Assess how Front Office operations manage the quality-of-service delivery.
Global Events Real unit · Pearson Education Ltd
This unit explores the diversity of the global events industry and factors influencing its development. You'll evaluate the value, legacy, and environmental impact of events, and appraise management strategies that support responsible and sustainable event development.
What you'll be able to do
- Explore the diversity of the global events industry
- Explore the factors that have influenced the development of the global events industry
- Evaluate the value of events on the environment in which they operate
- Evaluate the legacy of events on the environment in which they operate
- Evaluate the impact of events on the environment in which they operate
- Appraise the management strategies used to support responsible event development
- Assess the impacts the macroenvironment has on the global events industry
- Assess the influence of the macroenvironment on decision-making within the global events industry
- Assess the influence of the macroenvironment on organisational behaviour within the global events industry
- Evaluate the criteria essential for the successful planning of specific events
Hospitality Consumer Behaviour and Insight Real unit · Pearson Education Ltd
You'll examine psychological, social, and cultural factors influencing hospitality consumer behaviour and attitudes. The unit covers evaluating research methods to understand consumer decision-making and transforming data into actionable insights, including mapping the consumer path to purchase.
What you'll be able to do
- Examine the factors that influence hospitality consumer behaviour and attitudes, considering psychological, social, and cultural influences.
- Evaluate appropriate forms of research to understand the hospitality consumer decision-making process and transform data into actionable insights, using both qualitative and quantitative methods.
- Demonstrate the ability to map a path to purchase in a hospitality context, including the decision-making process, identifying key touchpoints and influences.
- Evaluate how marketers influence the different stages of the hospitality consumer decision-making process, analysing the effectiveness of various marketing strategies.
Hospitality Interpersonal Skills Real unit · Pearson Education Ltd
This unit equips learners with interpersonal skills for managing relationships with stakeholders in a hospitality context. You'll develop communication techniques, work collabouratively to share good practice, and apply coaching and mentoring methods to support team development.
What you'll be able to do
- Apply a range of interpersonal skills and different approaches to various stakeholder (partners, suppliers and employees) relationship management, adapting communication styles to suit different individuals and situations.
- Work collaboratively to enable delivery with others and share good practice in a hospitality context, contributing effectively to team goals and objectives.
- Apply coaching and mentoring techniques to support learning and development of others, providing constructive feedback and guidance to enhance performance.
- Communicate effectively in a hospitality context using a range of verbal and non-verbal communication tools to overcome barriers, ensuring clear and concise messaging.
Hospitality Procurement and Supply Chain Management Real unit · Pearson Education Ltd
This unit equips learners to apply procurement and supply chain concepts and principles within hospitality. You'll evaluate the importance of ethical and sustainable procurement practices and examine the interrelationships between supply chain management and other organisational areas.
What you'll be able to do
- Apply key procurement concepts in a hospitality context.
- Apply key procurement principles in a hospitality context.
- Apply key procurement processes in a hospitality context.
- Apply key supply chain concepts in a hospitality context.
- Apply key supply chain principles in a hospitality context.
- Apply key supply chain processes in a hospitality context.
- Evaluate the importance of ethical practices in procurement and supply to achieve responsible management.
- Evaluate the importance of sustainable practices in procurement and supply to achieve responsible management.
- Examine the interrelationships between supply chain and other areas of a hospitality organisation.
- Recommend improvements to a procurement strategy for a hospitality organisation.
- Recommend improvements to a supply chain strategy for a hospitality organisation.
Integrated Marketing Communications Real unit · Pearson Education Ltd
You'll evaluate marketing channels and develop integrated marketing communications plans to achieve business communication objectives. They will produce suitable content for marketing channels and apply monitoring methods to maximise reach and return on investment.
What you'll be able to do
- Evaluate marketing channels for achieving communication objectives as part of a communications strategy.
- Develop an integrated marketing communications plan to achieve specified communication objectives within a business context.
- Produce appropriate content for a marketing channel that meets specified communication objectives.
- Apply methods for monitoring an integrated marketing communications plan (IMC) to maximise reach and achieve positive ROI.
International Gastronomy Real unit · Pearson Education Ltd
It teaches you to explore current international gastronomic trends and their impact on the hospitality industry. You'll create and develop unique gastronomic experiences, apply advanced food preparation skills safely, and evaluate dish quality with recommendations for improvement.
What you'll be able to do
- Explore current international gastronomic trends and developments, considering their impact on the hospitality industry
- Create and develop a unique and innovative gastronomic experience, considering all aspects from concept to execution
- Apply advanced food preparation and cooking skills to produce high-quality gastronomic dishes, adhering to strict food safety and hygiene standards
- Evaluate the quality of gastronomic dishes, providing detailed recommendations for improvement based on taste, presentation, and overall dining experience
Launching a New Venture Real unit · Pearson Education Ltd
This unit equips learners to investigate the financial, physical, and human resources required to launch a new venture. You'll explore essential skills and capabilities, develop promotional activities, and produce a budget for launching a small business or social enterprise.
What you'll be able to do
- Investigate the resources required to launch a new venture successfully.
- Explore the skills and capabilities required to support the launch of a new venture.
- Develop promotional activities to support the launch of a new venture.
- Produce a budget for launching a new venture for a small business or social enterprise.
Leadership and Management for Hospitality Real unit · Pearson Education Ltd
You'll review classical management theories and leadership styles, exploring factors influencing management style selection and organisational structures in hospitality. They will assess current and future management skills and demonstrate practical leadership abilities.
What you'll be able to do
- Review classical management theories and various leadership styles, evaluating their strengths and weaknesses
- Explore the key factors that influence the selection and implementation of different management styles and organisational structures within the hospitality industry
- Assess the current and future management and leadership skills required for success in the evolving hospitality sector
- Demonstrate practical management and leadership skills effectively in a simulated or real-world hospitality context
Managing Accommodation Services Real unit · Pearson Education Ltd
It teaches you to explain types of accommodation services and discuss the roles of Front Office and Housekeeping departments. They will assess facilities management and security contributions to effective accommodation service delivery.
What you'll be able to do
- Explain the different types of accommodation services available within the hospitality industry, considering their features and target markets.
- Discuss the role of the Front Office department within accommodation services, outlining its key functions and responsibilities.
- Assess the contribution of the Housekeeping department to providing effective accommodation services, evaluating its impact on guest satisfaction.
- Explore the role that facilities management and security play within accommodation services, analysing their importance in ensuring a safe and comfortable environment.
Managing Conference and Events Real unit · Pearson Education Ltd
This unit investigates the categories and dimensions of events within the events sector. You'll examine considerations for conference and event room set-ups, explore management skills required in the events environment, and explain measures to ensure a secure and safe events environment.
What you'll be able to do
- Investigate the different categories and dimensions of events within the events sector.
- Examine the considerations for conference and event room set-ups, defining the professional standards required.
- Explore the management skills required to work within the events environment and successfully deal with stakeholders.
- Explain the measures required to manage a secure and safe events environment for both staff and guests.
Managing Food Production Real unit · Pearson Education Ltd
You'll explain different food preparation and production systems and the factors influencing their design. The unit covers planning key areas of food production to optimise profit margins and managing resources to deliver consistent, safe, and timely food production operations.
What you'll be able to do
- Explain the different types of food preparation and production systems, and analyse the factors that influence their design.
- Identify the key areas of food production that require planning, and apply methods for planning them to allow optimum profit margins.
- Manage resources effectively to deliver a consistent, safe, and timely food production operation that meets the needs and expectations of both customers and the business.
- Use a variety of methods to monitor the different areas of food production, ensuring a safe and efficient operation.
Managing Food and Beverage Operations Real unit · Pearson Education Ltd
This unit explores the food and beverage industry, including service outlet styles, rating systems, and industry trends. You'll demonstrate professional service standards and compare operational methods to enhance customer experience and efficiency.
What you'll be able to do
- Explore the diverse landscape of the food and beverage industry, including different styles of food and beverage service outlets, rating systems, and current industry trends
- Demonstrate professional food and beverage service standards in a real working environment, adhering to industry best practices
- Compare and contrast the ways in which different food and beverage operations utilise technology to improve operational efficiency and enhance customer experience
- Analyse customer motivations and behaviour in the context of food and beverage consumption, and explain how food service outlets use this information to maximise business success and customer satisfaction
Managing Front Office Operations Real unit · Pearson Education Ltd
You'll explore the role and functions of front office operations in hospitality, including reservations, reception, and cashier departments. The unit covers the development of procedures for check-in and check-out processes and guest account management to ensure customer satisfaction.
What you'll be able to do
- Explore the role and functions of effective front office operations within a hospitality setting.
- Discuss the role and function of reservations, reception, and the cashiers’ department in front office operations.
- Develop procedures for check-in and check-out processes to ensure customer satisfaction.
- Develop guest account processes that meet customer requirements and organisational standards.
Managing and Planning an Event Real unit · Pearson Education Ltd
It teaches you to examine the research, development, and agreement processes involved in event planning to meet customer and business requirements. You'll develop, implement, and review event policies and procedures, manage resources and logistics, and monitor event delivery.
What you'll be able to do
- Examine how event plans are researched to meet customer and business requirements
- Examine how event plans are developed to meet customer and business requirements
- Examine how event plans are agreed to meet customer and business requirements
- Develop policies and procedures for an event
- Implement policies and procedures for an event
- Review policies and procedures for an event
- Manage resources to ensure an event is delivered within the confines of the event specifications
- Manage logistics to ensure an event is delivered within the confines of the event specifications
- Monitor an event to ensure customer and business requirements are met
- Evaluate an event to ensure customer and business requirements are met
Managing and Running a Small Business Real unit · Pearson Education Ltd
You'll explore resource planning and allocation in small businesses or social enterprises to achieve objectives. The unit includes evaluating customer relationship management, developing cash flow forecasts, and conducting break-even analyses to support effective financial and operational management.
What you'll be able to do
- Explore how a small business or social enterprise plans the allocation of resources to achieve its objectives.
- Analyse how a small business or social enterprise allocates resources to achieve its objectives.
- Evaluate the customer relationship management process for a small business or social enterprise.
- Develop a cash flow forecast for a small business or social enterprise.
- Develop a break-even analysis for a small business or social enterprise.
- Discuss the financial statements that apply to a small business or social enterprise.
- Discuss the regulations that apply to a small business or social enterprise.
- Discuss the legislation that applies to a small business or social enterprise.
Managing the Customer Experience Real unit · Pearson Education Ltd
It teaches you to understand customer needs and expectations within the hospitality industry. You'll explore customer experience mapping to identify business opportunities, apply service excellence concepts, and compare metrics for monitoring and improving customer experiences.
What you'll be able to do
- Explain the needs and expectations of different market segments within the hospitality industry.
- Explore the customer experience map to identify hospitality business opportunities and optimise customer touch points.
- Apply the concepts of service excellence to various hospitality business settings.
- Compare a range of metrics used to monitor hospitality customer experiences and drive business objectives.
Marketing Processes and Planning Real unit · Pearson Education Ltd
This unit provides learners with an understanding of marketing processes and planning within organisations. You'll explain marketing's role, compare marketing mix elements, produce marketing plans, and develop media plans to support marketing campaigns aligned with business objectives.
What you'll be able to do
- Explain the role of marketing within an organisation and its relationship with other business units.
- Compare the different ways in which organisations utilise the elements of the marketing mix to achieve their overall business objectives.
- Produce a comprehensive marketing plan for an organisation that effectively meets specified marketing objectives.
- Develop a detailed media plan to support a marketing campaign for a given organisation.
Menu Development, Planning and Design Real unit · Pearson Education Ltd
You'll investigate menu planning and design processes to meet customer and business needs. They will determine factors affecting costing and pricing, develop menus accordingly, and evaluate menu performance against objectives.
What you'll be able to do
- Investigate the processes involved in planning and designing menus to satisfy both customer preferences and business objectives.
- Determine the key factors that must be considered when costing and pricing items on a menu.
- Develop a menu that effectively meets the identified customer needs and business requirements.
- Evaluate the performance of a menu in relation to customer satisfaction and business profitability.
Organisational Behaviour Management Real unit · Pearson Education Ltd
You'll reflect on their personality traits and perceptions to understand their influence on management approaches. The unit covers applying motivation theories to maintain effective workforces, leading group activities, and analysing power dynamics and organisational culture in management contexts.
What you'll be able to do
- Reflect on own personality and perceptions to understand how individual difference informs and influences management approaches.
- Apply content and process theories of motivation to create and maintain an effective workforce.
- Lead a group team activity for a given business situation to demonstrate effective team leadership skills.
- Examine how power, politics and culture can be used to influence employee behaviour and accomplish organisational goals.
Professional Identity and Practice Real unit · Pearson Education Ltd
This unit explores the importance of continuous professional development and self-directed learning in enhancing professional identity and career prospects within the service industry. You'll assess their own skills and competences and design a professional development plan tailored to a specific work context.
What you'll be able to do
- Explore the importance of ongoing professional development and self-directed learning to enhance professional identity and career opportunities within the service industry.
- Assess own skills, competences, and the different learning and development approaches available to enhance professional capabilities.
- Design a professional development plan, within a specific work context, outlining goals, activities, and timelines for achieving career objectives.
- Demonstrate a range of service industry and transferable skills relevant for a job application, including communication, teamwork, problem-solving, and customer service.
Research Project Real unit · Pearson Education Ltd
You'll examine quantitative and qualitative research methodologies and select appropriate methods for their research. The unit includes developing a research proposal with a litreature review, analysing data using suitable techniques, communicating findings, and reflecting on the research process.
What you'll be able to do
- Examine appropriate research methodologies and methods to identify those appropriate to the research process.
- Develop a research proposal including a supporting literature review.
- Analyse data using appropriate techniques to communicate research findings.
- Reflect on the application of research methodologies and process.
Revenue Management Real unit · Pearson Education Ltd
You'll explore the origins, core concepts, and key characteristics of Revenue Management (RM) and its impact on the hospitality industry. The unit assesses the relationship between RM systems and business goals, examines information requirements, and evaluates RM strategies for capacity and pricing.
What you'll be able to do
- Explore the origin of Revenue Management (RM) and its core concepts.
- Identify the key characteristics of RM and analyse their impact on the hospitality industry.
- Assess the relationship between RM systems and processes.
- Explain how RM systems and processes link to strategic hospitality business goals.
- Explain how RM systems and processes link to tactical hospitality business goals.
- Explain how RM systems and processes link to operational hospitality business goals.
- Examine the information requirements of the RM process.
- Explain the role of market segmentation in effective business analysis.
- Explain the role of market segmentation in forecast creation.
- Apply pricing tools in dynamic hospitality contexts to formulate revenue optimisation decisions.
- Apply non-pricing tools in dynamic hospitality contexts to formulate revenue optimisation decisions.
- Justify revenue optimisation decisions in dynamic hospitality contexts.
Strategic Human Resource Management Real unit · Pearson Education Ltd
It teaches you to assess how external and contextual factors influence HR strategy and practices. You'll appraise theoretical perspectives of strategic HRM and evaluate strategic HR initiatives aimed at developing high-performance cultures within organisations.
What you'll be able to do
- Assess how HR strategy and practices are influenced by developments in an organisation's external and contextual environment.
- Appraise the theoretical perspectives of strategic HRM and their associated practices in different types of organisations.
- Evaluate how strategic HR initiatives can be utilised to develop high-performance organisational cultures.
- Develop an integrated HR strategy to support sustainable business performance and growth.
Sustainable Hospitality Practice Real unit · Pearson Education Ltd
You'll explain sustainability principles and their impact on hospitality organisations. The unit discusses corporate social responsibility, identifies operational risks and benefits of sustainability initiatives, and requires learners to present a business case for adopting sustainable hospitality practices.
What you'll be able to do
- Explain the impact of sustainability principles on various types of hospitality organisations
- Discuss the key characteristics of sustainability and corporate social responsibility within the hospitality sector
- Identify the potential operational risks associated with, and benefits derived from, implementing sustainability initiatives in the hospitality industry
- Present a comprehensive business case for adopting sustainable hospitality practices, demonstrating how these practices can contribute to meeting specific business objectives
The Contemporary Hospitality Environment Real unit · Pearson Education Ltd
This unit examines the structure, scope, and size of the hospitality industry, including career routes and skills requirements. You'll review current threats and challenges and assess trends affecting the industry's future development.
What you'll be able to do
- Examine the current structure, scope, and size of the hospitality industry, identifying key sectors and their contributions.
- Explore career routes, skills requirements, and progression opportunities in the hospitality industry, considering different roles and pathways.
- Review the current threats and challenges affecting the hospitality industry, such as economic factors, technological advancements, and changing consumer preferences.
- Assess the current and potential trends affecting the hospitality industry, analysing their impact on business strategies and operations.
The Hospitality Business Toolkit Real unit · Pearson Education Ltd
This unit covers managing finances and recording transactions to minimise costs responsibly within the hospitality industry. You'll produce workforce action plans to recruit and retain talent, and identify the impact of legal and ethical considerations on hospitality businesses.
What you'll be able to do
- Investigate effective strategies for managing finances and accurately recording transactions to minimise costs responsibly within a hospitality business
- Produce a detailed workforce action plan for recruiting and retaining talented staff, specifically addressing the skills shortages commonly encountered in hospitality organisations
- Identify and analyse the potential impact of legal and ethical considerations on the operations and reputation of a hospitality business
- Apply a range of communication tools and techniques effectively in a hospitality context to create a positive and memorable guest experience
Tourist Resort Management Real unit · Pearson Education Ltd
It teaches you to examine features and management challenges of various tourist resorts. You'll evaluate resort types and packages, analyse consumer needs to create targeted resort packages, and explore sustainable tourism principles applicable to resort management.
What you'll be able to do
- Examine the different features of common resorts
- Examine the potential issues of managing common resorts
- Evaluate the different types of resorts
- Evaluate the different packages available at resorts
- Analyse the consumer needs in a specific location to create a resort package that focuses on these needs
- Explore the guiding principles for achieving sustainable tourism for a chosen resort
Work Experience Real unit · Pearson Education Ltd
You'll investigate the value of practical work experience for career and personal development. The unit involves planning and undertaking relevant work experience within a service sector organisation and evaluating personal and professional growth resulting from this experience.
What you'll be able to do
- Investigate the value of practical work experience for career development
- Investigate the value of practical work experience for personal development
- Investigate the benefits of practical work experience for career development
- Investigate the benefits of practical work experience for personal development
- Plan suitable work experience in an appropriate service sector organisation
- Plan relevant work experience in an appropriate service sector organisation
- Undertake appropriate work experience to develop professional skills
- Undertake appropriate work experience to develop professional competences
- Evaluate personal skills developed during practical work experiences
- Evaluate personal competences developed during practical work experiences
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03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Manage purchasing costs in hospitality
- Standard
Manage temporary accommodation
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Global Events Manager
This role can lead to senior leadership positions in experiential marketing, wider marketing strategy or business operations.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by Pearson Education Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Accounting PrinciplesBarista to Bar ManagementBusiness StrategyCreative Kitchen ManagementCreative Patisserie and Artisan BakeryDiet and NutritionDigital MarketingEntrepreneurial Ventures
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach Make the case from “Digital Marketing” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
- Pitch it Evaluate
“Digital Marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Managing and Planning an Event” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Accounting Principles” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Research Project” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Accounting Principles, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will examine the context and purpose of accounting within organisations. The unit covers preparing basic financial statements for unincorporated and small businesses in accordance with accounting principles and standards, interpreting these statements, and preparing budgets for planning and control.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Pearson BTEC Level 5 Higher National Diploma in Hospitality Management
40 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Accounting Principles
- Barista to Bar Management
- Business Strategy
- Creative Kitchen Management
- Creative Patisserie and Artisan Bakery
- Diet and Nutrition
and 34 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free Growth Mindset moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.