UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer SFEDI Enterprises Ltd. T/A SFEDI Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and SFEDI Enterprises Ltd. T/A SFEDI Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFEDI Enterprises Ltd. T/A SFEDI Awards.

More on studying for a qualification

01What it is

A Level 2 qualification, it introduces learners to business fundamentals and supply chain operations. It also covers warehousing, inventory processes, procurement principles, and team leadership. This diploma is suitable for those seeking an entry-level understanding of the warehousing and distribution sector.

These are the units SFEDI Enterprises Ltd. T/A SFEDI Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFEDI Enterprises Ltd. T/A SFEDI Awards. It does the teaching and the mapping. SFEDI Enterprises Ltd. T/A SFEDI Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Introduction to Business Fundamentals Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces fundamental business concepts, including the purpose and functions of various businesses, effective communication skills, and quality management systems. You'll develop an understanding of business structures and communication techniques.

What you'll be able to do

  • Understand the purpose and functions of a range of businesses.
  • Understand the importance of effective communication skills within a business.
  • Understand the scale and scope of quality management systems.
Introduction to Costs and Resources in Business Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand how to identify and manage key business resources safely and the importance of efficient cost accounting. The unit covers cost recording systems, components of cost accounting, and the preparation of basic financial statements for business management.

What you'll be able to do

  • 1.Know how to identify and manage key resources safely.2.Understand the importance of cost accounting efficiently in business
Introduction to Customer Service Principles Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the principles of customer service, focusing on meeting diverse customer needs and understanding organisational policies for maintaining effective customer relationships. You'll also explore strategies for supporting customer service improvement.

What you'll be able to do

  • Understand the principles of customer service
  • Understand how to meet the needs of a diverse range of customer types
  • Understand an organisation's policies and procedures for developing and maintaining effective relationships with customers
  • Understand how to support customer service improvements within a business
Introduction to International Trade and Freight Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces international trade and freight operations, covering trade concepts, identifying goods for trade, selecting suitable transport modes, and relevant national and international legislation. You'll develop the ability to recommend appropriate freight solutions.

What you'll be able to do

  • Understand Trade and Freight
  • Understand how to identify the goods to be traded
  • Understand how to identify, select, and recommend suitable modes of transporting goods
  • Understand the national and international legislation and regulations relevant to the transportation of goods
  • Identify risks that can occur in international trade
  • Support effective planning for international trade
Introduction to Logistics Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain foundational knowledge of logistics operations, including the function of logistics, activities within organisations, and the impact of organisational policies and procedures. The unit also covers supporting improvements to logistics functions in business contexts.

What you'll be able to do

  • Understand the function of logistics
  • Understand the logistics activities used by organisations
  • Understand how organisational policies and procedures affect logistics operations
  • Support improvements to the logistics function within a business
Introduction to Manufacturing, Planning and Control Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides an introduction to manufacturing processes, including engaging external organisations, production planning, and manufacturing improvement techniques. You'll learn to evaluate and improve manufacturing operations effectively.

What you'll be able to do

  • Understand the manufacturing process
  • Understand the process of engaging external organisations to participate in the manufacturing process
  • Evaluate effective production planning
  • Understand manufacturing improvement techniques
Introduction to Ports and Shipping Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces the function and role of ports and shipping operations, including evaluation of their advantages and disadvantages, relevant policies and procedures, and supporting the monitoring of these operations within organisational contexts.

What you'll be able to do

  • Understand the function of ports and shipping
  • Evaluate the role of ports and shipping
  • Understand the policies and procedures that affect ports and shipping
  • Support the monitoring of ports and shipping within an organisational context
Introduction to Principles of Supplier Relationships Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the principles of supplier relationships, including different types and models, the impact of effective relationships on business, and how organisational policies and procedures influence supplier management. They will also understand methods for monitoring these relationships.

What you'll be able to do

  • Understand the role of supplier relationships
  • Understand the importance of effective supplier relationships
  • Understand how policies and procedures affect supplier relationships
  • Understand effective monitoring of supplier relationships
Introduction to Procurement Principles Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study procurement principles, covering the role of procurement and purchasing functions, stages of the purchasing process, supply market information, and monitoring supplier performance. The unit develops skills to evaluate procurement importance within organisations.

What you'll be able to do

  • Understand the role of the procurement and purchasing function
  • Understand the stages of the purchasing process
  • Understand the concept of supply market information
  • Follow the requirements and processes of monitoring supplier performance
  • Evaluate the importance of a purchasing contract
Introduction to Supplier Selection and Product Sourcing Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study supplier selection and product sourcing, including preparing supply schedules, purchasing options, and contributing to effective stock control. The unit covers identifying necessary resources and managing supplies to support business operations.

What you'll be able to do

  • Understand how to prepare a schedule of the supplies needed for your business
  • Understand how to purchase supplies for a business
  • Contribute to effective stock control of a business’s supplies
Introduction to Supply Chain Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces supply chain operations, focusing on characteristics, links, roles of organisations, communication methods, and key functions within a typical supply chain. You'll develop an understanding of supply chain interrelations and communication practices.

What you'll be able to do

  • Understand the characteristics and links within a Supply Chain 2.Understand the roles of other organisations in the supply chain 3.Understand the communication methods used within a supply chain 4.Understand the key functions and inter-relations of a typical supply chain
Introduction to Technologies used within Manufacturing Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the technologies used within manufacturing operations, focusing on the function and role of IT, key elements, advantages, limitations, and relevant policies and procedures. The unit develops understanding of IT's impact within manufacturing environments.

What you'll be able to do

  • Understand the function of IT in manufacturing
  • Understand the role of IT in manufacturing
  • Understand the policies and procedures that affect IT in manufacturing
Introduction to Warehousing and Inventory Processes Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of warehousing and inventory processes, including inventory purpose, goods receipt, key warehouse activities, manual handling equipment, and health and safety responsibilities. You'll evaluate warehouse functions within supply chains.

What you'll be able to do

  • Understand the purpose of inventory
  • Understand how goods are received in a warehouse
  • Understand key warehousing activities and the importance of Manual Handling Equipment
  • Understand the health and safety responsibilities in a warehouse environment
  • Evaluate the purpose and main functions of a warehouse
Introduction to the Principles of Team Development and Performance Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces learners to the principles of team development and performance management. You'll understand employee induction and training plans, support organisational aims through team goal setting and communication, and learn to monitor and evaluate team performance effectively.

What you'll be able to do

  • Understand employee induction programmes and ongoing training plans
  • Support organisational aims through team goal setting and effective communication.
  • Understand how to promote team opportunities and alleviate challenges
  • Monitor and evaluate team performance against agreed objectives
Introduction to the Principles of Team Leadership Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll be introduced to the principles of team leadership, including the role, responsibilities, authority, and accountability of a team leader. The unit covers building a shared sense of purpose and effective communication within teams to support team development.

What you'll be able to do

  • Understand the role and responsibilities of a team leader
  • Understand the authority and accountability levels of a team leader
  • Understand how a team leader builds a shared sense of purpose with a team
  • Understand how to communicate effectively within a team
Introduction to the Purpose and Value of Internal Quality Assurance Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study the purpose and value of internal quality assurance within supply chains. The unit covers ensuring quality goods supply, principles of expediting, supply risk management, and considerations for goods disposal to enhance future performance.

What you'll be able to do

  • Understand how to ensure the supply of quality goods
  • Understand the purpose of Expediting
  • Understand supply risks and the value of feedback to improve future performance
  • Understand the factors to consider when disposing of goods
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Where this can lead

Associate Supply Chain Coordinator

This role can lead into more senior supply chain work, such as a senior supply chain specialist or a supply chain manager.

See the whole journey
Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Introduction to Business FundamentalsIntroduction to Costs and Resources in BusinessIntroduction to Customer Service PrinciplesIntroduction to International Trade and Freight OperationsIntroduction to Logistics OperationsIntroduction to Manufacturing, Planning and Control OperationsIntroduction to Ports and Shipping OperationsIntroduction to Principles of Supplier Relationships

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Navigator The Navigator · your what-if tutor Illustration
The Navigator Your plan for “Introduction to Manufacturing, Planning and Control Operations” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Bring your own plan Create

    For “Introduction to Manufacturing, Planning and Control Operations” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Map a live decision Analyse

    “Introduction to the Purpose and Value of Internal Quality Assurance” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

  • Lead it Apply

    “Introduction to the Principles of Team Development and Performance” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Introduction to Business Fundamentals, one of this qualification's own units.

Introduction to Business Fundamentals Level 2

Applied to your work in any of these jobs

Which job do you mean?
Associate Supply Chain Coordinator

This unit introduces fundamental business concepts, including the purpose and functions of various businesses, effective communication skills, and quality management systems. Learners will develop an understanding of business structures and communication techniques.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for SFEDI Awards Level 2 Diploma in Introduction to Business (IoSCM)

16 units in this credential, in the order it lists them, awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards.

  1. Introduction to Business Fundamentals
  2. Introduction to Costs and Resources in Business
  3. Introduction to Customer Service Principles
  4. Introduction to International Trade and Freight Operations
  5. Introduction to Logistics Operations
  6. Introduction to Manufacturing, Planning and Control Operations

and 10 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.