Chartered Insurance Institute · RQF Level 3
CII Level 3 Certificate in Insurance (Apprenticeship)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits16
- Guided learning107 hours
- Units in this qualification12
Awarded by Chartered Insurance Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Certificate in Insurance (Apprenticeship)
These are the units Chartered Insurance Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Customer service in insuranceReal unit · Chartered Insurance Institute
What you'll be able to do
- Fulfil customer requirements in the insurance sector
- Understand the importance of customer feedback to improve service in the insurance sector
- Understand the importance of good communication to maintain and build client relationships in the insurance industry
- Deal with conflict within an insurance environment
- Understand the importance of keeping accurate and confidential records when dealing with customers
- Manage own workload and time to meet business requirements and timescales
- Work with others to achieve team and organisational objectives
- Understand the sales process
- Increase sales activities
- Know the main regulatory and legal requirements applicable to the application of insurance business
General insurance businessReal unit · Chartered Insurance Institute
What you'll be able to do
- Know insurance products and associated services for general insurance business, including their features and benefits.
- Understand underwriting and policy wordings for general insurance business, including their interpretation and application.
- Apply knowledge of principles of premium calculation of general insurance business to a given set of circumstances, including rating factors and discounts.
- Understand claims within the context of general insurance business, including claims handling procedures and settlement options.
- Apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business to a given set of circumstances, including exclusions and limitations.
- Understand information and communication technology, security, confidential information and data protection within general insurance business, including relevant legislation and best practices.
- Understand customer service within general insurance business, including communication skills and complaint handling.
Healthcare insurance productsReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the different types of healthcare insurance products available in the market.
- Know the key features and benefits of various healthcare insurance policies.
- Understand the eligibility criteria and exclusions associated with healthcare insurance.
- Explain the claims process for healthcare insurance policies.
- Understand the regulatory framework governing healthcare insurance products.
- Compare and contrast different healthcare insurance options to meet specific customer needs.
- Understand the role of healthcare insurance in the broader healthcare system.
Household insurance productsReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the scope of cover typically provided by household insurance products
- Apply knowledge of the cover provided by household insurance products to specific scenarios
- Understand the legal and regulatory considerations relevant to household insurance products
- Apply knowledge of legal and regulatory considerations to specific household insurance scenarios
- Understand the principles of risk assessment, rating, and underwriting for household insurance products
- Apply knowledge of risk assessment, rating, and underwriting to specific household insurance cases
- Understand the standard claims procedures within the context of household insurance products
- Apply knowledge of claims procedures to specific household insurance claims scenarios
Insurance Claims Handling ProcessReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key stages of the insurance claims handling process.
- Know the different types of insurance claims and their specific requirements.
- Apply relevant legal and regulatory requirements to the claims handling process.
- Understand the importance of accurate record-keeping and documentation in claims handling.
- Communicate effectively with claimants and other stakeholders throughout the claims process.
- Identify and investigate potentially fraudulent claims.
- Understand the principles of fair and reasonable claims settlement.
Insurance broking fundamentalsReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the structure and dynamics of the insurance broking market
- Understand the role and responsibilities of an insurance broker in the provision of insurance products and services to clients
- Understand the principles of contract and agency law as they relate to insurance brokers and their clients
- Understand the key legal and regulatory issues affecting insurance brokers and their operations
- Understand the key financial issues affecting insurance brokers and their businesses
- Understand issues relating to the professional conduct and ethical culture of insurance broking business
Insurance claims handling processReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the general principles in the claims handling process, including fairness, efficiency, and customer service.
- Understand insurance products and associated services, and how they relate to claims handling.
- Understand claims considerations and administration, including policy coverage, liability assessment, and documentation.
- Understand claims handling procedures and related claims services, including investigation, negotiation, and settlement.
- Understand claims handling systems, including their features and benefits.
- Understand claims settlement, including different methods of settlement and legal considerations.
- Understand how expenses are managed within the claims handling process, including cost control and fraud prevention.
Insurance underwriting processReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the material facts relating to the insurance underwriting process, including risk assessment and information gathering.
- Understand underwriting procedures relating to the insurance underwriting process, including policy issuance and documentation.
- Understand insurance policies in relation to the insurance underwriting process, including policy terms and conditions.
- Understand renewals and cancellation in relation to the insurance underwriting process, including procedures and considerations.
- Understand personal insurances in relation to the insurance underwriting process, including different types of personal insurance and their features.
- Understand commercial insurances in relation to the insurance underwriting process, including different types of commercial insurance and their features.
- Understand the main ‘support’ type insurance services available, such as risk management and loss control.
- Understand underwriting considerations in relation to the insurance underwriting process, including risk factors and pricing.
- Understand the principles and practices of pricing within the insurance underwriting process.
- Understand pricing factors within the context of the insurance underwriting process, including claims history and market conditions.
- Understand managing exposure within the context of the insurance underwriting process, including risk mitigation and reinsurance.
Insurance, legal and regulatory (EPA)Real unit · Chartered Insurance Institute
What you'll be able to do
- Understand the fundamental nature and key characteristics of risk within the insurance environment.
- Apply the core features of risk and risk management principles to specific scenarios.
- Understand the essential features and components of insurance policies.
- Know the structure, key participants, and main functions of the insurance market.
- Understand the principles of contract law and agency law as they relate to insurance.
- Understand the principle of insurable interest and its importance in insurance contracts.
- Understand the principle of good faith (uberrimae fidei) in insurance.
- Understand the doctrine of proximate cause and its application to simple insurance claims.
- Understand the principle of indemnity and how it is applied to different types of insurance contracts.
- Understand the principles of contribution and subrogation in insurance claims.
- Understand the key regulatory and legal requirements governing insurance business transactions.
- Understand the principles of consumer protection and available dispute resolution mechanisms in the insurance industry.
- Know the main methods and procedures for preventing, handling, and resolving consumer complaints effectively.
- Understand the CII Code of Ethics and apply its principles to straightforward, non-complex situations.
Introduction to risk managementReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the basic elements of risk
- Understand how risk can be identified and analysed
- Understand how risk can be evaluated
- Understand how risk can be treated
- Understand how risk is managed in practice
- Understand the elements of business continuity, continuity management and crisis management
Motor insurance productsReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the key characteristics of the marketplace for motor insurance products
- Apply the fundamental principles of motor insurance to specific scenarios
- Understand the scope of cover typically provided by various motor insurance products
- Apply knowledge of the scope of cover provided by motor insurance products to specific situations
- Understand the legal and regulatory framework relevant to motor insurance
- Apply legal and regulatory principles to motor insurance scenarios
- Understand the processes involved in risk assessment, rating, and underwriting for motor insurance
- Apply the principles of risk assessment, rating, and underwriting to specific motor insurance cases
- Understand the standard claims procedures for motor insurance products
- Apply the principles of claims procedures to motor insurance claims scenarios
- Understand the role of information and communication technology in motor insurance operations
- Apply the principles of information and communication technology to motor insurance processes
Packaged commercial insurancesReal unit · Chartered Insurance Institute
What you'll be able to do
- Understand the development of packaged commercial insurances
- Understand the basic features and scope of packaged commercial insurances and associated services
- Know how packaged commercial insurances are arranged
- Understand underwriting procedures and policy wordings for packaged commercial insurances
- Understand mid-term policy amendments, renewals and cancellation for packaged commercial insurances
- Understand claims procedures in relation to packaged commercial insurances
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Insurance Claims Processor
Your journey here starts with mastering the claims processor role, but where you go next is really up to you. We're here to support your growth, whether that's becoming a senior expert, leading a team, or moving into a specialist analytical role. The skills you'll build are incredibly valuable, both within Zavmo and across the broader finance sector.
See the whole journey →Showing 6 roles, drawn from 74 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop skills to fulfil customer requirements in the insurance sector, emphasising the importance of customer feedback and effective communication. The unit covers conflict management, relationship building, and accurate record-keeping to enhance service quality.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CII Level 3 Certificate in Insurance (Apprenticeship)
11 units in this credential, in the order it lists them, awarded by Chartered Insurance Institute.
- Customer service in insurance
- General insurance business
- Healthcare insurance products
- Household insurance products
- Insurance claims handling process
- Insurance broking fundamentals
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.